All Systems Operational

About This Site

Welcome to Northwestern's new Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Uptime over the past 90 days. View historical uptime.
Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
CATracks (Alumni and Advancement) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
InfoEd (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite ? Operational
Microsoft Teams ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 ? Operational
OneDrive ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
SharePoint ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo ? Operational
Web Content Management System (Cascade CMS) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
90 days ago
92.6 % uptime
Today
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
90 days ago
92.6 % uptime
Today
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Internet Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
Professional Services | Service Delivery and Support ? Operational
IT Knowledge Base Service ? Operational
Service Management Platform ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud ? Operational
MATLAB ? Operational
Qualtrics ? Operational
SPSS ? Operational
Teaching and Learning Systems ? Operational
Canvas ? Operational
Library Services Operational
Panopto ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
E911 Emergency Service ? Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
(11541) Recreate ADS AWS groups in Azure AD, provision to AWS, and assign to permission sets Feb 7, 2023 10:00-14:00 CST
We will be undergoing scheduled maintenance during this time.
Posted on Feb 01, 2023 - 11:04 CST
(11470) Request Shutdown from DAPS Feb 8, 2023 00:00-01:00 CST
We will be undergoing scheduled maintenance during this time.
Posted on Jan 26, 2023 - 14:20 CST
(11310) Chicago and Evanston Network Equipment Maintenance Feb 8, 2023 06:30-07:00 CST
Northwestern Information Technology will be performing maintenance on network infrastructure on the Chicago and Evanston campuses. This work is to update our campus backbone multicast service configuration to align with vendor recommendations. No interruption of network services is expected from this work.
Posted on Jan 23, 2023 - 17:23 CST
(11945) Evanston Network Equipment Maintenance - Cook Hall First Floor Feb 8, 2023 07:00-07:30 CST
Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed in the title. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Posted on Feb 06, 2023 - 17:55 CST
(11488) NUValidate Release 23.02 Feb 8, 2023 19:00-20:30 CST
NUValidate will experience an outage from 7pm to 8:30pm on Wednesday, February 8, 2023 for the quarterly release of improved features and bug-fixes.
Posted on Jan 27, 2023 - 10:08 CST
(11472) Wireless Network Equipment Maintenance Evanston Campus Tech Feb 11, 2023 06:00-15:00 CST
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jan 27, 2023 - 08:21 CST
(11184) Evanston and Chicago Network Equipment Maintenance Feb 11, 2023 07:00-10:00 CST
Northwestern Information Technology will be migrating network services for Feinberg user subnets to new infrastructure. During this maintenance, network connectivity between Northwestern Medicine (NM) and the Northwestern University network will also be interrupted. Network interruptions of up to 20 minutes are expected during these migrations.
Posted on Jan 19, 2023 - 15:16 CST
(11473) Wireless Network Equipment Maintenance Evanston Campus Tech Feb 18, 2023 06:00-15:00 CST
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jan 27, 2023 - 08:21 CST
(11776) Facilities Connect - Planned Maintenance Feb 18, 2023 20:00 - Feb 19, 2023 02:00 CST
Facilities Connect will be down for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456

For Facilities service requests please email facilities@northwestern.edu.

Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.

Evanston customer service
Phone: (847) 491-5201

Chicago customer service
Phone: (312) 503-8000
Posted on Feb 03, 2023 - 14:49 CST
Past Incidents
Feb 6, 2023
(11952) Web SSO - patch rollback
Completed - The scheduled maintenance has been completed.
Feb 6, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 19:00 CST
Scheduled - Our vendor has withdrawn the critical security fix issued previously, and recommends prompt removal of the fix for those who applied it. We'll be doing that during this window. A new fix is expected in the next few days.

We'll be applying the change to each of the 4 individual servers sequentially to avoid any service interruptions or outages.
Feb 6, 16:40 CST
Feb 5, 2023

No incidents reported.

Feb 4, 2023
(11471) Wireless Network Equipment Maintenance Evanston Campus Tech
Completed - The scheduled maintenance has been completed.
Feb 4, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 27, 08:21 CST
Feb 3, 2023
(11294) Wireless Network Equipment Maintenance Evanston Campus Mudd
Completed - The scheduled maintenance has been completed.
Feb 3, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 06:31 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 23, 17:07 CST
Feb 2, 2023
(11591) University Voice/Telephone Services Maintenance
Completed - The scheduled maintenance has been completed.
Feb 2, 19:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 19:02 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the University Telephone Platform to install a new SSL/TLS certificate for the https://myphone.northwestern.edu/ site that is used to manage personal options for telephone service, and the https://myvoicemail.northwestern.edu site that is used to manage personal voicemails. No service impact is expected.
Jan 30, 12:59 CST
1800 Sherman Wireless Network Services Service Interruption
Resolved - Northwestern Information Technology determined that the wireless network services service interruption at 1800 Sherman was limited to two devices and service has been restored.
Feb 2, 16:44 CST
Update - Northwestern Information Technology is continuing to monitor the wireless network services incident at 1800 Sherman until the issue is resolved and service is fully restored.

The next update will be provided by 17:00 CST.
Feb 2, 16:01 CST
Monitoring - Northwestern Information Technology has determined that the wireless network services incident is isolated to 1800 Sherman and will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided by 16:00 CST.
Feb 2, 14:54 CST
Update - Northwestern Information Technology continues to investigate this issue.

The next update will be provided by 15:00 CST.
Feb 2, 13:39 CST
Investigating - Northwestern Information Technology is investigating a partial service interruption for Wireless Network Services at the Evanston Campus.

The next update will be provided by 13:30 CST.
Feb 2, 12:40 CST
(11292) Wireless Network Equipment Maintenance Evanston Campus Mudd
Completed - The scheduled maintenance has been completed.
Feb 2, 15:31 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 23, 17:07 CST
Feb 1, 2023
(11291) Wireless Network Equipment Maintenance Evanston Campus Mudd
Completed - The scheduled maintenance has been completed.
Feb 1, 15:31 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 23, 17:07 CST
Jan 31, 2023
(10917) Remove Access to Content at kb.northwestern.edu
Completed - The scheduled maintenance has been completed.
Jan 31, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 17:00 CST
Scheduled - With the transition to TeamDynamix (TDX), we will be removing access to content at kb.northwestern.edu since that platform has been transitioned to the knowledge base within the new ITSM system at 5:00pm on January 17. After this change, all users attempting to access kb.northwestern.edu will be redirected to TeamDynamix.
Jan 9, 16:25 CST
(10912) Converting Footprints to Read Only Mode
Completed - The scheduled maintenance has been completed.
Jan 31, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 17:00 CST
Scheduled - On January 17th at 5:00pm, we will be removing agents’ ability to update tickets in FootPrints, disconnecting it from email service, and moving it behind the Northwestern VPN. Access to FootPrints will continue for all agents to enable old ticket review and lookup for the foreseeable future.
Jan 9, 15:40 CST
(11290) Wireless Network Equipment Maintenance Evanston Campus North Garage
Completed - The scheduled maintenance has been completed.
Jan 31, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 23, 17:07 CST
Jan 30, 2023
(11289) Wireless Network Equipment Maintenance Evanston Campus North Garage
Completed - The scheduled maintenance has been completed.
Jan 30, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 23, 17:07 CST
Jan 29, 2023

No incidents reported.

Jan 28, 2023
(10700) Bienen School of Music Floors: 0, 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Jan 28, 09:42 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 07:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link: https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jan 9, 14:31 CST
Enterprise File Services Service Interruption
Resolved - Northwestern Information Technology has completed work with the vendor and confirmed full functionality is restored to Enterprise File Services.

This issue did not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint.
Jan 28, 09:19 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 10:00 CST 01/28/2023
Jan 27, 19:48 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 20:00 CST
Jan 27, 18:21 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 19:00 CST
Jan 27, 17:05 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 18:00 CST
Jan 27, 16:10 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 17:00 CST
Jan 27, 15:36 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 16:00 CST
Jan 27, 14:54 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 15:00 CST
Jan 27, 13:47 CST
Update - We are continuing to work on a fix for this issue.
Jan 27, 13:02 CST
Update - We are continuing to work on a fix for this issue.
Jan 27, 12:59 CST
Update - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

Next update will be posted by 14:00 CST
Jan 27, 12:50 CST
Update - We are continuing to work on a fix for this issue.
Jan 27, 12:50 CST
Identified - Northwestern Information Technology has identified a degraded service issue with Enterprise File Services. This issue does not impact our Research Data Storage Service (FSMRESFILES, RESFILES, RESFILESAUDIT), OneDrive, or SharePoint. Northwestern IT support staff continue working to restore service as quickly as possible.

The next update will be provided by 13:00 CST.
Jan 27, 11:59 CST
Jan 27, 2023
(11056) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavilion
Completed - The scheduled maintenance has been completed.
Jan 27, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 13, 14:05 CST
(11313) Regenstein Hall of Music Network Refresh
Completed - The scheduled maintenance has been completed.
Jan 27, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 05:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jan 24, 11:17 CST
(11279) Chicago Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on
network infrastructure at the locations listed below. This work is to address
issues with this specific equipment. Network connectivity including wired services will be affected for the given time frame.

375 E CHICAGO AV Arthur Rubloff Building
750 N LAKE SHORE DR
Jan 23, 11:59 CST
(11225) Evanston Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on
network infrastructure on the Evanston Campus (non-Data Center). This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes during the given time frame.
Jan 20, 14:33 CST
Jan 26, 2023
(10934) Bienen School of Music Floors: 3, 4, 5 Network Refresh
Completed - The scheduled maintenance has been completed.
Jan 26, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 18:02 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jan 10, 16:19 CST
(11055) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavilion
Completed - The scheduled maintenance has been completed.
Jan 26, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 13, 14:05 CST
(11224) Chicago Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 26, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on
network infrastructure at the locations listed below. This work is to address
issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes during the given time frame.

Wireless in all Chicago Building

Network connectivity including VoIP phone, wireless, and wired services.
211 E SUPERIOR ST
240 E HURON ST McGaw Pavilion
300 E SUPERIOR ST Tarry Research & Education Building
303 E SUPERIOR ST Robert H Lurie Medical Research Center
303 E CHICAGO AV Montgomery Ward Building
310 E SUPERIOR ST Morton Medical Research Building
320 E SUPERIOR ST Searle Medical Research Building
321 E ERIE ST
333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
339 E CHICAGO AV Wieboldt Hall
350 E SUPERIOR ST Robert McCormick Hall
357 E CHICAGO AV Levy Mayer Hall
375 E CHICAGO AV Arthur Rubloff Building
750 N LAKE SHORE DR
Jan 20, 14:33 CST
Wireless Network Services Service Interruption
Resolved - Northwestern Information Technology had identified an issue during scheduled maintenance and wireless network services were unavailable from 07:00 CST to 08:45 CST for Feinberg School of Medicine users connecting to the eduroam wireless network.

Services were restored by performing a partial rollback of the changes introduced during the planned maintenance.
Jan 26, 07:00 CST
Jan 25, 2023
(11421) security patch for web sso system
Completed - The scheduled maintenance has been completed.
Jan 25, 20:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 19:00 CST
Scheduled - Our Web SSO ("Online Passport") vendor has released a patch for a critical security vulnerability and is recommending that it be applied ASAP. We'll be doing that work during this window. No outage is expected since the servers are behind a load balancer and will be updated sequentially. Testing in dev, QA, and UAT environments was successful.
Jan 25, 13:29 CST
(11054) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavilion
Completed - The scheduled maintenance has been completed.
Jan 25, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jan 13, 14:05 CST
(11155) McCormick Foundation Center Floors: 4 Network Refresh
Completed - The scheduled maintenance has been completed.
Jan 25, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 06:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jan 18, 12:28 CST
Jan 24, 2023
(11053) Wireless Network Equipment Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Jan 24, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed below. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.

North Garage (The Garage)
Seabury
SPAC
Jan 13, 14:05 CST
(10885) McCormick Foundation Center Floors: 2 Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 24, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 06:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jan 9, 14:36 CST
Cooling in the Evanston Data Center Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Cooling in the Evanston Data Center. Service was fully restored at 00:30 CST.
Jan 24, 00:34 CST
Update - The vendor has arrived on site and has begun troubleshooting the issue.
The next update will be provided by 0:30 CST
Jan 23, 23:25 CST
Update - We are continuing to investigate this issue.
Jan 23, 22:46 CST
Investigating - Northwestern Information Technology has identified an issue with Cooling in the Evanston Data Center impacting a subset of services. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time. The next update will be provided by 23:30 CST.
Jan 23, 22:45 CST
Jan 23, 2023
(11052) Wireless Network Equipment Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Jan 23, 15:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 06:31 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed below. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.

555 Clark
McCormick Foundation Center
Jan 13, 14:05 CST
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