Northwestern Information Technology Status

Cayosoft Degraded Performance

Identified - Northwestern Information Technology implemented Cayosoft latest version 11.3.3, the update resulted with minor issues with rules and runbooks. We are working with the vendor on a patch to fix these.

Next update 14:00CDT
Oct 21, 2024 - 15:02 CDT

Leverone Hall Reduced Power Redundancy

Update - Our vendor was unsuccessful in fully restoring service and will return once additional parts have been obtained.

Next update will be by Tuesday, October 22 16:00 CDT
Oct 18, 2024 - 11:00 CDT

Update - We are still awaiting scheduling of the remaining repairs at this time.

The next update will be provided on Monday, October 14 by 15:00 CDT.
Sep 16, 2024 - 10:49 CDT

Update - We are awaiting scheduling of the remaining repairs at this time.

The next update will be provided on Friday, August 30 by 15:00 CDT.
Aug 23, 2024 - 12:06 CDT

Update - We are awaiting scheduling of the remaining repairs at this time.

The next update will be provided on Friday, August 16 by 15:00 CDT.
Aug 13, 2024 - 16:32 CDT

Update - Repairs were not fully completed today. We are awaiting scheduling confirmation from vendor when remaining work will take place.

The next update will be provided on Monday, August 12 by 16:00 CDT.
Aug 08, 2024 - 15:40 CDT

Update - Our vendor has obtained parts and repairs are scheduled to be completed Thursday, August 8, 2024 beginning at 09:00 CDT.

The next update will be provided on Thursday, August 8th by 16:00 CDT.
Aug 07, 2024 - 17:27 CDT

Identified - We are awaiting delivery of parts and scheduling of repairs for this issue.

The next update will be provided on Thursday, August 8th by 16:00 CDT.
Aug 06, 2024 - 15:52 CDT

Investigating - Northwestern Information Technology has monitored a loss of redundancy to the uninterruptable power system serving the Leverone Hall facility. There is currently no service interruption due to this issue. Support staff are working with vendor support to restore the affected module quickly as possible.

The next update will be provided on Tuesday, August 6th by 16:00 CDT.
Aug 05, 2024 - 18:36 CDT

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business Operational

CAESAR (Student Information Systems) Operational

CATracks (Alumni and Advancement) Operational

Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational

ConnectNU (Student Information Systems) Operational

Data Warehouse Services (Reporting and Analytics) Operational

ECATS (Student Information Systems) Operational

Facilities Connect (Facilities) Operational

Faculty Recruitment System (Human Resources Systems) Operational

Grad Student Tracking System (Student Information Systems) Operational

iBuyNU (Finance and Procurement Systems) Operational

CERES (Research Administration Systems) Operational

myHR (Human Resources Systems) Operational

myHR Learn (Human Resources Systems) Operational

Northwestern Loan Application System (Student Information Systems) Operational

NUFinancials (Finance and Procurement Systems) Operational

NU Parking (Facilities) Operational

NUPlans (Finance and Procurement Systems) Operational

NUPortal (Finance and Procurement Systems) Operational

OnBase (Workflow and Document Management) Operational

Our Northwestern (Alumni and Advancement) Operational

PerfectForms (Workflow and Document Management) Operational

Power BI Visualization (Reporting and Analytics) Operational

Research Portal (Research Administration Systems) Operational

Tableau Visualization (Reporting and Analytics) Operational

Student Opportunity Application Portal (Research Administration Systems) Operational

Wildcard (Finance and Procurement Systems) Operational

Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational

Smartsheet Operational

Splunk (Reporting and Analytics) Operational

ERS (Effort Reporting System) (Finance and Procurement Systems) Operational

Blackthorn Events (Alumni and Advancement) Operational

Communication and Collaboration Operational

Digital Signage (REACH) (Mass Communications) Operational

Email Defense System (EDS) Operational

Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational

G Suite (Email and Calendaring) Operational

Microsoft Teams (Instant Messaging) Operational

NU Listserv (Mass Communications) Operational

NUsites (Self-Service Web Publishing) Operational

Office 365 (Email and Calendaring) Operational

Microsoft OneDrive (Document Sharing and Storage) Operational

Public Group/Distribution List (Mass Communications) Operational

Microsoft SharePoint (Document Sharing and Storage) Operational

Television Services Operational

Zoom Video Conferencing (Videoconferencing and Telephones) Operational

Zoom Web Portal (Videoconferencing and Telephones) Operational

NUInfo (Web Publishing and Hosting) Operational

Web Content Management System (Cascade CMS) Operational

Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational

E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational

Automated Telephone Directory (Videoconferencing and Zoom) Operational

Desktop and Mobile Computing | Endpoint Management Infrastructure Operational

Encryption Key Escrow Operational

Endpoint Device Backup Operational

Endpoint Software and Configuration Management Operational

Mobile Device Management (MDM) Operational

Workstation Imaging Operational

Identity and Access Management Operational

Active Directory (Directory Services) Operational

CyberArk (Privileged Account Management) Operational

Duo Core Authentication Service (Authentication and Authorization Services) Operational

Kerberos (Authentication and Authorization Services) Operational

LDAP (Directory Services) Operational

Northwestern Online Directory (Directory Services) Operational

NUValidate (NETID Services) Operational

Shibboleth (Authentication and Authorization Services) Operational

Web Single Sign-On (Authentication and Authorization Services) Operational

Wildcat Finder Operational

Information Security Operational

Client Antivirus Software (Secure Computing) Operational

Data Center Firewall Rule Modification (Secure Computing) Operational

Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational

Endpoint Security Software (Secure Computing) Operational

InCommon Certificates (SSL Certificate Creation) Operational

Managed Firewall Services (Secure Computing) Operational

Infrastructure Partial Outage

Amazon Web Services (AWS) (Cloud Service) Operational

Cooling Systems (Data Center Facilities) Operational

DHCP (Network Management) Operational

DNS (Network Management) Operational

Domain Name and Address Management (DNS/DHCP) (Network Management) Operational

Electrical Systems (Data Center Facilities) Operational

Enterprise Backup and Restore Services (Server Management) Operational

Enterprise File Services (Isilon) Operational

Firewall (Network Management) Operational

GitHub (Cloud Service) Operational

Google Cloud (GCP) (Cloud Service) Operational

Intercampus Connectivity (Network Connectivity) Operational

Load Balancing (Network Connectivity) Operational

Microsoft AZURE (Cloud Service) Operational

Network Access Control (NAC) (Network Management) Operational

Network User Status Agent (NUSA) (Network Management) Operational

Network Time Protocol (NTP) (Network Management) Operational

NUCloud (Server Management) Operational

Oracle RAC (Server Management) Operational

Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational

SolarWinds (Server Management) Operational

SSL VPN (Network Connectivity) Partial Outage

Utility Power (Data Center Facilities) Operational

Virtual Server Hosting (Server Management) Operational

Wired Network Services (Network Connectivity) Operational

Wireless Network Services (Network Connectivity) Operational

Decommission Virtual Server (Server Management) Operational

PINNACLE (Network Management) Operational

Internet Network Services (Network Connectivity) Operational

Anypoint Platform (Integration Services) Operational

DataHub (Integration Services) Operational

EventHub (Integration services) Operational

Professional Services Operational

IT Knowledge Base Service (Service Delivery and Support) Operational

Service Management Platform (Service Delivery and Support) Operational

Research Technologies and Support Operational

Kellogg Linux Cluster (KLC) (Server Management) Operational

MRI Cluster (Server Management) Operational

NUCore Operational

Quest Analytics Nodes Operational

Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational

Research Data Storage Service (RDSS) Operational

Globus File Transfer Operational

Electronic Research Notebook Service (ERNS) Operational

Software and Applications Operational

Adobe Creative Cloud (Administrative/Business) Operational

MATLAB (Research Tools) Operational

Qualtrics (Research Tools) Operational

SPSS (Research Tools) Operational

Teaching and Learning Systems Operational

Canvas (Digital Learning Tools) Operational

Library Services Operational

Panopto (Digital Learning Tools) Operational

Technology Support Services Operational

CONDUITS Operational

G Suite Student Email Accounts Operational

Remote Support Assistance Operational

Statuspage Page Access Users Operational

Voice Services Operational

Call Centers (Videoconferencing and Telephones) Operational

Cellular Services (Videoconferencing and Telephones) Operational

Conference Bridge Operational

Local Calling Operational

Long Distance Calling Operational

Speech Attendant Operational

Telephone Services (Videoconferencing and Telephones) Operational

Two-Way Radios (Videoconferencing and Telephones) Operational

Voicemail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

(37215) Scott Hall Floors: 1, 2 Network Refresh Oct 22, 2024 06:00-07:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link.
https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/
Posted on Oct 07, 2024 - 15:06 CDT

(37345) University Telephone Services Maintenance Evanston Campus Oct 22, 2024 07:00-08:00 CDT

Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 2240 Campus Drive location on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Posted on Oct 09, 2024 - 16:57 CDT

(37483) Sargent Residence Hall Network Refresh Oct 23, 2024 06:00-07:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 14, 2024 - 11:10 CDT

(37845) Network Equipment Maintenance 875 N Michigan Ave Floors 35,40 Oct 23, 2024 10:00-12:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title. This work is to reconfigure connectivity to the building and to add networking equipment on the 35th floor. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Posted on Oct 21, 2024 - 10:27 CDT

(37346) University Telephone Services Maintenance Evanston Campus Oct 24, 2024 06:00-07:00 CDT

Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 2145 Sheridan Rd location on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Posted on Oct 09, 2024 - 16:57 CDT

(37831) Robert H Lurie Medical Research Center Floors:Basement Network Equipment Maintenance Oct 24, 2024 06:00-07:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location in the title. This work is to upgrade software on the specific equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Posted on Oct 21, 2024 - 09:18 CDT

(37608) Trienens Performance Center Floors: 1, 2 Network Refresh Oct 24, 2024 06:00-07:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 16, 2024 - 15:50 CDT

(37844) Deployment Oct 24, 2024 17:00-17:10 CDT

Deploy the changes for Maximus
Posted on Oct 21, 2024 - 14:20 CDT

(36896) 1800 Sherman Ave. Floors: 3, 4, 5, roof Network Refresh Oct 26, 2024 06:00-12:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Sep 30, 2024 - 16:01 CDT

(36998) Chicago Network Equipment Maintenance Oct 26, 2024 07:00-12:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work involves applying a change to ensure feature compatibility for loop prevention within the network infrastructure. Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for approximately 1-2 minutes.

211 E SUPERIOR ST
240 E HURON ST McGaw Pavilion
300 E SUPERIOR ST Tarry Research & Education Building
303 E CHICAGO AV Montgomery Ward Building
303 E SUPERIOR ST Robert H Lurie Medical Research Center
310 E SUPERIOR ST Morton Medical Research Building
320 E SUPERIOR ST Searle Medical Research Building
321 E ERIE ST
333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
339 E CHICAGO AV Wieboldt Hall
350 E SUPERIOR ST Robert McCormick Hall
357 E CHICAGO AV Levy Mayer Hall
375 E CHICAGO AV Arthur Rubloff Building
750 N LAKE SHORE DR
Posted on Oct 02, 2024 - 09:25 CDT

(37599) patch EVRACR Grid servers Oct 26, 2024 08:00-11:30 CDT

patch GRID to 19.24 for evracr11-16
Posted on Oct 17, 2024 - 08:38 CDT

(37024) McGaw Memorial Hall/Shirley Welsh-Ryan Arena Floors: 0, 1, 2 Network Refresh Oct 29, 2024 06:00-07:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 02, 2024 - 12:45 CDT

(36999) Chicago Network Equipment Maintenance Oct 29, 2024 21:00-23:00 CDT

Northwestern Information Technology will be performing maintenance on infrastructure that supports network connectivity for Lurie Children's Hospital research staff workspaces at the locations listed below. This work involves migrating circuits to new equipment. Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for a few minutes as circuits are migrated.

320 E SUPERIOR ST Searle Medical Research Building
333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
Posted on Oct 02, 2024 - 09:25 CDT

(37371) Upgrade WebSSO to version 7.5.0 Oct 30, 2024 18:00-19:30 CDT

ISO-IAM will be upgrading WebSSO to the latest version of the product (PingAM 7.5.0). This is a minor release that introduces new features, functional enhancements, and fixes.
Posted on Oct 18, 2024 - 10:18 CDT

(37863) Schedule Maintenance for CAESAR to Apply PUM 33 Financial Aid Selective and Patch PRP 1 to Production on Saturday, November 2, 2024 Nov 2, 2024 08:00-16:00 CDT

CAESAR will be unavailable on Saturday, November 2, 2024, from 8:00 AM to 4:00 PM CST to apply PUM 33 Financial Aid Selective and Patch PRP 1 to Production.

During the downtime window, CS860QA, CS860SUP and reporting databases will be available for any reporting issues.
Posted on Oct 21, 2024 - 15:58 CDT

(37618) McGaw Memorial Hall/Shirley Welsh-Ryan Arena Floors: 3 Network Refresh Nov 5, 2024 06:00-07:00 CST

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 16, 2024 - 15:50 CDT

Quest Research Computing Cluster December Maintenance Dec 14, 2024 08:00 - Dec 18, 2024 17:00 CST

Quest, including access to data on Quest, the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable starting at 8 a.m. on Saturday, December 14, and ending at 5 p.m. on Wednesday, December 18. Globus will also be unavailable for file transfers to and from Quest and between Quest and the Research Data Storage Service (RDSS)/FSMRESFILES.

Maintenance Details

This maintenance is necessary to improve networking stability, deploy a new storage system, and upgrade the scheduler. The new storage system will provide 12 PB of disk (HDD) storage and 500 TB of flash (SSD) storage. Flash tier will be used for Quest scratch directories and all users are eligible to apply for a scratch directory. Quest users are encouraged to utilize scratch to improve their compute job speeds and performance.

Additional maintenance details include:

- Quest's job scheduler, Slurm, will be upgraded to version 24.05 and compiled with the Nvidia Management Library (NVML) for better GPU statistics.
- The final data sync will be performed to complete the migration of all data to the new 12 PB storage system.
- The ethernet network will be reconfigured for better performance.

Impact on Quest and Globus Users:

- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window.
- Processing of new Quest allocations will be paused on Monday, December 9 through Thursday, December 19. Support requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
- Jobs submitted to Quest with a wall time that extends beyond the start of the downtime will be held and resumed after maintenance.
- User sessions and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES.

For any questions about this maintenance, please contact quest-help@northwestern.edu.
Posted on Oct 11, 2024 - 13:16 CDT

Past Incidents

Oct 22, 2024

No incidents reported today.

Oct 21, 2024

SolarWinds Service Interruption

Resolved - Northwestern Information Technology has continued to see normal performance with SolarWinds after the fix. We are closing this posting.
Oct 21, 14:02 CDT

Identified - Northwestern Information Technology has identified the issue and has issued a fix. We will continue to monitor SolarWinds performance to ensure it is stable. The next update will be made before 14:00 CDT.
Oct 21, 12:45 CDT

Investigating - Northwestern Information Technology is currently investigating a problem causing issues with SolarWinds. The next update will be posted before 14:00 CDT.
Oct 21, 12:25 CDT

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Evanston Campus Network Service Interruption

Resolved - Northwestern Information Technology has identified and resolved instability affecting Wired Network Services (Network Connectivity), Wireless Network Services (Network Connectivity) and Telephone Services (Videoconferencing and Telephones) between 13:25 and 13:55 at the following locations:

560 LINCOLN Schapiro Hall
584 LINCOLN
600 LINCOLN
616 NOYES
617 DARTMOUTH PL
617 HAVEN Navy Reserve Officer Training Corps
617 NOYES
619 COLFAX Delta Chi Fraternity
625 COLFAX
625 HAVEN
625 NOYES
627 DARTMOUTH PL
629 NOYES
630 DARTMOUTH PL
630 LINCOLN
640 COLFAX
640 LINCOLN 640 Lincoln
2120 CAMPUS DR Annenberg Hall
2145 SHERIDAN RD Technological Institute
2169 CAMPUS DR James L Allen Center
2211 CAMPUS DR Kellogg Global Hub
2245 SHERIDAN RD Sargent Residence Hall
2247 SHERIDAN RD Phi Kappa Psi Fraternity
2249 SHERIDAN RD Sigma Chi Fraternity
2251 SHERIDAN RD
2255 CAMPUS DR
2303 SHERIDAN RD
2305 SHERIDAN RD Bobb Residence Hall
2307 SHERIDAN RD Delta Upsilon Fraternity
2309 SHERIDAN RD Lindgren Hall
2311 CAMPUS DR Henry Crown Sports Pavilion/ Norris Aquatic Center
2313 SHERIDAN RD Chi Psi Fraternity
2315 SHERIDAN RD McCulloch Residence Hall
2315 CAMPUS DR North Garage
2317 SHERIDAN RD Delta Tau Delta Fraternity
2321 SHERIDAN RD Goodrich House Residence Hall
2324 CAMPUS DR Ayers College of Commerce & Industry
2325 SHERIDAN RD Sigma Alpha Epsilon Fraternity
2331 SHERIDAN RD Phi Gamma Delta Fraternity
2332 CAMPUS DR Slivka Residence Hall
2335 SHERIDAN RD Sigma Nu Fraternity
2339 SHERIDAN RD Lambda Chi Alpha Fraternity
2341 SHERIDAN RD Sigma Phi Epsilon Fraternity
2347 SHERIDAN RD Phi Delta Theta Fraternity
2349 SHERIDAN RD Beta Theta Pi Fraternity
2400 SHERIDAN RD Elder Residence Hall
2420 CAMPUS DR Kemper Residence Hall
Oct 18, 14:10 CDT

Graduate Student Tracking System Unavailable Service Interruption

Resolved - Northwestern Information Technology confirms the incident is resolved for Graduate Student Tracking System.
Oct 18, 11:58 CDT

Update - Support staff continue working to restore services.

The next update will be provided by 12:30 CDT.
Oct 18, 10:53 CDT

Identified - Northwestern Information Technology has identified an issue with Graduate Student Tracking System Unavailable impacting a subset of services.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 11:00 CDT.
Oct 18, 09:46 CDT

(37565) Network Equipment Maintenance Searle Hall Floors: 1,2,GR,GRA

Completed - The scheduled maintenance has been completed.
Oct 18, 08:12 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 07:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title. This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Oct 15, 16:02 CDT

(37496) Two-Way Radio System Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 07:01 CDT

Scheduled - Northwestern IT will be performing fiber maintenance on Two-Way Radio infrastructure that provides
coverage for Welsh-Ryan Arena/McGaw Memorial Hall, Trienens Performance Center, and buildings in that area.
During this maintenance window no service interruption is expected.
Two-Way Radio coverage on the Evanston & Chicago Campuses will be not be impacted.
Oct 14, 14:25 CDT

(37699) Wieboldt 2nd Floor Network Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Oct 18, 07:34 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 07:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Oct 17, 16:01 CDT

Oct 17, 2024

(37399) CERES Unavailable for Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 22:01 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 17:30 CDT

Scheduled - CERES will be unavailable for maintenance from 5:30 to 10:00 PM on Thursday, October 17th.
Oct 16, 09:31 CDT

(37479) Simpson Querrey Biomedical Research Center Floors: 12,13,14 Network Refresh

Completed - The scheduled maintenance has been completed.
Oct 17, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 18:00 CDT

Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 14, 11:10 CDT

(37497) Chicago Datacenter Network Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Oct 17, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 CDT

Scheduled - Northwestern Information Technology is performing a software upgrade on network devices in the Chicago Datacenter that are used for out-of-band management access. Network connectivity should not be affected due to the redundant nature of this equipment.

There is no impact to the Enterprise production networks
Oct 14, 16:24 CDT

SolarWinds Service Interruption

Resolved - This incident has been resolved.
Oct 17, 14:37 CDT

Investigating - Northwestern Information Technology has received reports of a SolarWinds service interruption. Northwestern IT engineers are investigating this issue.
Oct 17, 14:26 CDT

(37514) Panorama Software Upgrade

Completed - The scheduled maintenance has been completed.
Oct 17, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 11:00 CDT

Scheduled - Northwestern Information Technology will be performing and upgrade to the Panorama service which manages our Palo Alto firewalls. This change address security vulnerabilities that have been released, but also keeps us aligned with vendor recommended software versions. A brief outage to this service is expected while the upgrade is taking place.
Oct 14, 15:26 CDT

(37344) University Telephone Services Maintenance Evanston Campus

Completed - The scheduled maintenance has been completed.
Oct 17, 06:25 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 06:00 CDT

Scheduled - Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 2122 Sheridan Road and 2220 Campus Drive locations on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Oct 9, 16:57 CDT

Oct 16, 2024

(37032) NUValidate Release 24.10

Completed - The scheduled maintenance has been completed.
Oct 16, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 CDT

Scheduled - NUValidate will experience an outage from 7pm to 9pm on Wednesday, October 16, 2024 for the quarterly release of improved features and bug-fixes.
Oct 4, 10:07 CDT

(37327) University Telephone Services Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 19:57 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance to components in the University telephone system that provide off campus voice connectivity. Two brief one to two minute service interruptions are expected during this maintenance. Establishing new calls will be affected. Active calls will not be affected.
Oct 9, 16:18 CDT

(37529) Network Maintenance for Quest Analytics

Completed - The scheduled maintenance has been completed.
Oct 16, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 10:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on infrastructure that supports end user connectivity to Quest Analytics. This maintenance is being performed to add capacity for future production services. No service impact is expected due to the redundant nature of this equipment.
Oct 14, 15:28 CDT

Oct 15, 2024

Wireless Networking Service Interruption

Resolved - With no reports of wireless connectivity issues since 10/4, Northwestern IT is closing this service posting. Northwestern engineers will continue to work with the vendor to identify the original issues.
Oct 15, 15:51 CDT

Update - There continues to be no new reports of wireless issues, nor any system logs or alerts showing issues. Northwestern IT Engineers are continuing investigations along with wireless vendor.

The next update will be posted by Monday, October 15th at 16:00 CDT.
Oct 14, 15:49 CDT

Update - There continues to be no new reports of wireless issues, nor any system logs or alerts showing issues. Northwestern IT Engineers are continuing investigations along with wireless vendor.

The next update will be posted by Friday, October 11th at 16:00 CDT.
Oct 10, 15:50 CDT

Update - There continues to be no new reports of wireless issues, nor any system logs or alerts showing issues. Northwestern IT Engineers are continuing investigations along with wireless vendor.

The next update will be posted by Thursday, October 10th at 16:00 CDT.
Oct 8, 14:12 CDT

Update - There have been no new reports of wireless issues, nor any system logs or alerts showing issues. Northwestern IT Engineers are continuing investigations along with wireless vendor.

The next update will be posted by Monday, October 7th at 11:00 CDT.
Oct 4, 15:06 CDT

Update - Northwestern IT Engineers are continuing investigations along with wireless vendor.

Next update to be provided by 15:00 CDT
Oct 4, 10:13 CDT

Update - Intermittent wireless issues with a small number of users have been reported. Northwestern IT Engineers are continuing investigations along with wireless vendor.

Next update to be provided by 10:00 CDT, 10/4.
Oct 3, 16:36 CDT

Update - Northwestern Information Technology is continuing to investigate this issue. The next update will be posted no later than 16:00 CDT.
Oct 3, 13:59 CDT

Update - Northwestern Information Technology is continuing to investigate this issue. The next update will be posted no later than 14:00 CDT.
Oct 3, 11:58 CDT

Investigating - Northwestern Information Technology has received reports of wireless network service interruptions on the Evanston campus. Northwestern IT engineers are investigating this issue. Next update by 12:00 CDT
Oct 3, 11:35 CDT

(37281) Two-Way Radio System Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Oct 15, 12:47 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 10:00 CDT

Scheduled - Northwestern IT will be performing maintenance on Two-Way Radio infrastructure that covers
Welsh-Ryan Arena/McGaw Memorial Hall, Trienens Performance Center, and buildings in that area, to improve in building radio coverage.
Within this maintenance window of 10AM to 2PM there will be 1 service interruption of 20 minutes.
Outdoor Two-Way Radio coverage will function as normal.
Outside of this area, Two-Way Radio coverage on the Evanston & Chicago Campuses will be not be impacted.
Oct 10, 16:08 CDT

Oct 14, 2024

Oct 13, 2024

No incidents reported.

Oct 12, 2024

(37012) patch evract nodes

Completed - The scheduled maintenance has been completed.
Oct 12, 14:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:00 CDT

Scheduled - patch grid to 19.24
Oct 2, 10:12 CDT

Oct 11, 2024

(37205) Kellogg Global Hub Floors: 4, 5, 6 Network Refresh

Completed - The scheduled maintenance has been completed.
Oct 11, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 CDT

Oct 10, 2024

(36456) Simpson Querrey Biomedical Research Center Floors: 2, 1M, 2M Network Refresh

Completed - This maintenance is being rescheduled for a later date.
Oct 10, 17:13 CDT

Office 365 Email Service Interruption

Resolved - This incident has been resolved.
Oct 10, 16:05 CDT

Update - Our vendor has confirmed their testing of the configuration update indicates that this action has successfully mitigated impact. However, affected users will need to take action to apply the changes the vendor has made and to fully remediate the problem:

- Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.

- Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.

The next update will be provided by 16:00 CDT.
Oct 10, 14:02 CDT

Monitoring - Our vendor is currently reporting that they have redirected request traffic to a healthy portion of infrastructure and are monitoring their service health telemetry to ensure that the impact is remediated.

The next update will be provided by 14:00 CDT.
Oct 10, 11:56 CDT

Identified - Northwestern Information Technology has identified an issue with Office 365 Email impacting a subset of services.

Users may notice the new version of Outlook using an increased amount of system resources, causing the client to freeze or crash.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 13:00 CDT.
Oct 10, 10:58 CDT

(36677) University Telephone Services Maintenance Evanston Campus

Completed - Scheduled maintenance has been completed
Oct 10, 06:46 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 06:00 CDT

Scheduled - Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 2211 Campus Drive on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Sep 23, 15:47 CDT

Oct 9, 2024

(36980) Wieboldt Hall Floors: 1, 2, 3 Network Refresh

Completed - The scheduled maintenance has been completed.
Oct 9, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 CDT

(36441) Tarry Research & Education Building Floors: 0, 1, 2, 3, 4, 5 Network Refresh

Completed - This maintenance been postponed and will be rescheduled accordingly.
Oct 9, 16:53 CDT

Quest Analytics Nodes Scheduled Maintenance

Completed - Scheduled maintenance has been completed
Oct 9, 10:15 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 08:00 CDT

Scheduled - A maintenance is scheduled for the Quest Analytics Nodes on Wednesday, October 9th, between 8 a.m. and 12 p.m. The Analytics Nodes will be unavailable during this period. This maintenance is necessary to upgrade R and RStudio to versions 4.4.0 and 2023.12.2-407 respectively. JupyterHub and SAS Studio will be unchanged.

User Impact:

-RStudio users on the Quest Analytics Nodes will need to reinstall their R packages due to the R version upgrade. To avoid any disruption after the maintenance, users are recommended that they install their R packages for R version 4.4.0 on Quest prior to downtime. Further details can be found in the Knowledge Base documents on using R on Quest and installing R packages.

-At the time of the scheduled maintenance, all sessions running on the Quest Analytics Nodes, including RStudio, Jupyter and SAS Studio will be cancelled. Users are encouraged to save their work prior to the maintenance window to avoid any loss of data.

-After the maintenance, a new configuration, which will terminate R sessions after 12 hours of inactivity will take effect. This change will improve the user experience for active sessions and enhance system stability.
Sep 19, 11:43 CDT

(37204) Patten Gymnasium Network Refresh

Completed - The scheduled maintenance has been completed.
Oct 9, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 CDT

Oct 8, 2024

Team Dynamix Degraded Performance

Resolved - This incident has been resolved.
Oct 8, 09:40 CDT

Update - We are continuing to investigate this issue.
Oct 8, 09:16 CDT

Investigating - We are currently investigating this issue.
Oct 8, 09:15 CDT

(36676) University Telephone Services Maintenance Evanston Campus

Completed - The scheduled maintenance has been completed.
Oct 8, 06:51 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 CDT

Scheduled - Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 60 Arts Circle and 2120 Campus Drive locations on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Sep 23, 15:47 CDT

(36325) Sargent Residence Hall Network Refresh

Completed - The scheduled maintenance has been completed.
Oct 8, 06:43 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 06:00 CDT