In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 2024 - 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 24, 2024 07:00-16:00 CDT
Identified - Northwestern IT is aware of a storage issue limiting alum.northwestern.edu users from uploading to Google Photos. The issue is due to unexpected changes that Google made to the alum.northwestern.edu storage environment. We are discussing the matter with Google to identify a workaround.

We will provide updates on this issue as they become available.

Sep 15, 2023 - 11:56 CDT

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
CATracks (Alumni and Advancement) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Communication and Collaboration ? Partial Outage
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite ? Partial Outage
Microsoft Teams ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 ? Operational
OneDrive ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
SharePoint ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling Operational
Automated Telephone Directory ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Under Maintenance
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Under Maintenance
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services | Service Delivery and Support ? Operational
IT Knowledge Base Service ? Operational
Service Management Platform ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud ? Operational
MATLAB ? Operational
Qualtrics ? Operational
SPSS ? Operational
Teaching and Learning Systems ? Operational
Canvas ? Operational
Library Services Operational
Panopto ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jun 18, 2024 - 07:27 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 17, 2024 - 13:30 CDT
(32550) CERES Unavailable for Maintenance Jun 25, 2024 18:00-21:00 CDT
CERES will be unavailable on Tuesday, June 25th from 6PM to 9PM for maintenance.
Posted on Jun 17, 2024 - 09:34 CDT
We will be undergoing scheduled maintenance during this time.
Posted on Jun 14, 2024 - 11:07 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jun 20, 2024 - 15:33 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jun 17, 2024 - 16:17 CDT
iBuyNU Platform Replacement Project Jun 28, 2024 17:00-20:00 CDT
The platform supporting iBuyNU is being replaced. iBuyNU will be unavailable starting at 5 p.m. (CDT) on Friday, June 28. It will remain unavailable until Monday morning, July 1, at 8 a.m. (CDT). This will affect all users -- requestors who access iBuyNU through NUFinancials and shoppers who access iBuyNU directly through the website.
Posted on Jun 20, 2024 - 13:28 CDT
The myHR system will undergo scheduled maintenance to apply Oracle’s quarterly critical security patch and an update to the latest patch, which will enable Human Resources to deliver future system enhancements. The maintenance necessitates system downtime, meaning myHR , including Self Service and Careers, will be unavailable beginning Saturday, June 29, at 7 a.m. to approximately 7 p.m.

What This Means
Functionality — The system components and capabilities you currently enjoy in myHR will continue to function after the updates as they do now. Before logging into myHR after the updates, users will need to clear their cache.

Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.

In addition to this message, downtime messaging can be found on the myHR login page and the HR website. During the system downtime, if you try to access myhr.northwestern.edu, you will be rerouted to a page with downtime messaging.

Posted on Jun 18, 2024 - 09:16 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 20, 2024 - 07:59 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 29, 2024 - 08:00 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 24, 2024 - 14:21 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jun 14, 2024 - 11:07 CDT
(32827) Wildcat Finder Upgrade to RHEL 8 Jul 12, 2024 13:00-14:00 CDT
The Wildcat Finder service will be temporarily unavailable while the hosting server is being upgraded from RHEL 7 to RHEL 8.
Posted on Jun 24, 2024 - 15:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jun 20, 2024 - 15:33 CDT
Past Incidents
Jun 24, 2024

Unresolved incident: (32585) Wireless Network Equipment Maintenance Evanston Campus West Fairchild.

Jun 23, 2024

No incidents reported.

Jun 22, 2024
Completed - The scheduled maintenance has been completed.
Jun 22, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 07:00 CDT
Scheduled - Cognos Analytics will be patched on June 22 and be unavailable from 7 a.m. until 3 p.m. In addition to Cognos Reporting, the Research Portal and Data Management and Analytics (DMA) APIs will not be available during this timeframe.
Jun 17, 12:36 CDT
Completed - The scheduled maintenance has been completed.
Jun 22, 12:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 09:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link: https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 14, 15:14 CDT
Jun 21, 2024
Completed - The scheduled maintenance has been completed.
Jun 21, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:00 CDT
Scheduled - Northwestern Information Technology will perform scheduled maintenance on the electrical and cooling infrastructure for the LG87 facility starting at 7 a.m. CDT on Monday, June 17, and continuing through Friday, June 21, at 7 p.m.

The LG87 facility, including all compute cabinets, will be shut down during the maintenance period. This work is part of CI-525.

Jun 7, 10:39 CDT
Completed - The scheduled maintenance has been completed.
Jun 21, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 10, 16:03 CDT
Jun 20, 2024
Completed - The scheduled maintenance has been completed.
Jun 20, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 10, 16:03 CDT
Completed - The scheduled maintenance has been completed.
Jun 20, 07:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 14, 11:07 CDT
Completed - The scheduled maintenance has been completed.
Jun 20, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 5, 15:32 CDT
Jun 19, 2024
Completed - The scheduled maintenance has been completed.
Jun 19, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 10, 16:02 CDT
Resolved - Northwestern Information Technology confirms the incident has been resolved for Facilities Connect.
Jun 19, 06:14 CDT
Monitoring - Northwestern Information Technology has monitored a recovery of services for Facilities Connect. Support staff will continue to test and monitor.

The next update will be provided by 7:00 CDT.

Jun 19, 06:10 CDT
Investigating - Northwestern Information Technology has identified a service interruption with Facilities Connect. The vendors has been contacted and troubleshooting is underway. Support staff will monitor the status of Facilities Connect overnight and provide status updates as they become available.

The next update will be posted on Tuesday by 6:00 CDT

Jun 19, 00:22 CDT
Jun 18, 2024
Resolved - A subset of two way radios lost service between 10:45 CDT and 10:50 CDT. All services are operating normally at this time.
Jun 18, 10:53 CDT
Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 14, 11:06 CDT
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to our Internet Service Provider (ISP) for Medill Washington DC. A service interruption for internet network services is expected during the maintenance window.
Jun 14, 17:24 CDT
Jun 17, 2024
Completed - The scheduled maintenance has been completed.
Jun 17, 22:36 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work involves applying a change to ensure feature compatibility for loop prevention within the network infrastructure. Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for approximately 1-2 minutes.

50 ARTS CIRCLE DR Pick-Staiger Concert Hall
60 ARTS CIRCLE DR Regenstein Hall of Music
70 ARTS CIRCLE DR Bienen School of Music
405 CHURCH
515 CLARK
555 CLARK
601 UNIVERSITY PL Scott Hall
618 EMERSON Delta Gamma Sorority
619 CLARK
619 UNIVERSITY PL Kappa Alpha Theta Sorority
625 UNIVERSITY PL Delta Delta Delta Sorority
626 UNIVERSITY PL Shepard Residential College
630 CLINTON PL
630 EMERSON Hobart House
633 CLARK Rebecca Crown Center
633 EMERSON
636 EMERSON Pi Beta Phi Sorority
637 UNIVERSITY PL Alpha Chi Omega Sorority
640 EMERSON Gamma Phi Beta Sorority
647 UNIVERSITY PL Rogers House Residence Hall
650 EMERSON North Mid-Quads Residence Hall
655 UNIVERSITY PL South Mid-Quads Residence Hall
700 UNIVERSITY PL Lutkin Memorial Hall
701 UNIVERSITY PL Alpha Phi Sorority
710 EMERSON
711 UNIVERSITY PL Kappa Delta Sorority
711 ELGIN RD Music Administration Building
717 UNIVERSITY PL Delta Zeta Sorority
720 EMERSON Sigma Alpha Iota Sorority
720 UNIVERSITY PL
721 UNIVERSITY PL Evans Scholars House
726 UNIVERSITY PL Chapin Hall (Humanities Residential College)
910 UNIVERSITY PL
1007 CHURCH 1007 Church
1201 DAVIS 1201 Davis
1220 LEON PL 1220 Leon
1603 ORRINGTON AV 1603 Orrington
1725 ORRINGTON AV McManus Living-Learning Center
1800 SHERIDAN RD John Evans Alumni Center
1800 SHERMAN AV 1800 Sherman Ave.
1801 HINMAN AV 1801 Hinman Ave.
1801 MAPLE AV 1801 Maple Ave
1808 CHICAGO AV
1809 CHICAGO AV 1809 Chicago Ave
1810 CHICAGO AV
1812 HINMAN AV
1813 HINMAN AV
1815 CHICAGO AV
1818 HINMAN AV Brentano Hall
1819 HINMAN AV
1820 CHICAGO AV Allison Hall
1820 SHERIDAN RD Jones Fine and Performing Arts Residential College
1823 SHERMAN AV Music Practice Hall
1823 CAMPUS DR Sailing Center
1835 HINMAN AV
1838 CHICAGO AV
1840 CAMPUS DR Kresge Underground
1841 SHERIDAN RD Visitor Center
1845 SHERIDAN RD Fisk Hall
1850 CAMPUS DR Locy Hall
1855 SHERIDAN RD East Fairchild (Communications Residential College
1856 ORRINGTON AV
1860 CAMPUS DR Crowe Hall
1861 SHERIDAN RD West Fairchild (International Studies Residential
1865 SHERMAN AV Willard Residential College
1870 ORRINGTON AV Chi Omega Sorority
1870 CAMPUS DR McCormick Foundation Center
1870 SHERIDAN RD Alice Millar Chapel/ Parkes Hall
1871 ORRINGTON AV Kappa Kappa Gamma Sorority
1877 CAMPUS DR John J. Louis Hall
1880 CAMPUS DR Kresge Hall
1881 SHERIDAN RD Harris Hall
1897 SHERIDAN RD University Hall
1900 ORRINGTON AV
1915 MAPLE AV Engelhart Hall
1920 CAMPUS DR Annie May Swift Hall
2020 RIDGE AV
2131 ORRINGTON AV 2131 Orrington Av
2135 ORRINGTON AV
2601 ORRINGTON AV Wieboldt House

Jun 17, 14:57 CDT
Resolved - Scott Hall network performance continues to be normal. Northwestern Information Technology is closing this posting.
Jun 17, 21:49 CDT
Monitoring - Northwestern Information Technology has restored service to Scott Hall and we are monitoring performance. A final posting will be made at 22:00 CDT.
Jun 17, 21:24 CDT
Investigating - Northwestern Information Technology is aware of a networking interruption at Scott Hall and are investigating. The next update will be posted by 22:00 CDT.
Jun 17, 20:49 CDT
Resolved - Northwestern Information Technology has continued to see normal performance. We are closing this posting.
Jun 17, 20:01 CDT
Update - The vendor has confirmed that they resolved the issue. Northwestern Information Technology will continue to monitor WorkForce performance until 20:00 CDT.
Jun 17, 19:44 CDT
Update - Northwestern Information Technology continues to monitor an issue affecting Workforce Software (WFS) Timekeeping service. Users may be able to login; however, the Workforce Software Timekeeping vendor has reported intermittent performance issues. Support staff are working with our vendor to fully restore service as quickly as possible.

More information can be found on the vendor's website at:
https://workforcesoftwareus8.statuspage.io/incidents/zj8f27vq5hy7

The next update will be provided by 21:00 CDT.

Jun 17, 17:53 CDT
Update - Northwestern Information Technology continues to monitor an issue affecting Workforce Software (WFS) Timekeeping service. Users may be able to login; however, the Workforce Software Timekeeping vendor has reported intermittent performance issues. Support staff are working with our vendor to fully restore service as quickly as possible.

More information can be found on the vendor's website at:
https://workforcesoftwareus8.statuspage.io/incidents/zj8f27vq5hy7

The next update will be provided by 18:00 CDT.

Jun 17, 16:04 CDT
Update - Northwestern Information Technology continues to monitor an issue affecting Workforce Software (WFS) Timekeeping service. Users may be able to login; however, the Workforce Software Timekeeping vendor has reported intermittent performance issues. Support staff are working with our vendor to fully restore service as quickly as possible.

More information can be found on the vendor's website at:
https://workforcesoftwareus8.statuspage.io/incidents/zj8f27vq5hy7

The next update will be provided by 16:00 CDT.

Jun 17, 14:58 CDT
Monitoring - Northwestern Information Technology is monitoring an issue affecting Workforce Software (WFS) Timekeeping service. Users may be able to login; however, the Workforce Software Timekeeping vendor has reported a degradation in service. Support staff are working with our vendor to restore service as quickly as possible.

The next update will be provided by 15:00 CDT.

Jun 17, 13:50 CDT
Update - The latest update from the vendor is that "the database restart is complete. The team is currently working to re-establish connections." WorkForce Software is still inaccessible for users.

The next update will be provided by 14:00 CDT.

Jun 17, 12:53 CDT
Identified - Northwestern Information Technology has identified an issue and WorkForce Software (WFS) is unavailable. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 14:00 CDT.

Jun 17, 12:23 CDT
Update - The vendor is actively engaged in diagnosing the root cause and implementing corrective actions.

The next update will be provided by 13:00 CDT.

Jun 17, 10:55 CDT
Investigating - Northwestern Information Technology has identified an issue and WorkForce Software (WFS) is experiencing a service disruption affecting the service. We are still able to login successfully; however, a few admin users are experiencing slowness.

The next update will be at 11:00 CDT.

Jun 17, 09:18 CDT
Completed - The scheduled maintenance has been completed.
Jun 17, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 07:01 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 10, 16:02 CDT
Resolved - This incident has been resolved. Services are restored.
Jun 17, 12:09 CDT
Update - Technician is onsite continuing to troubleshooting the issue.

The next update will be provided by 13:00 CDT.

Jun 17, 10:59 CDT
Update - Northwestern Information Technology has a technician on-site investigating this issue.

The next update will be at 11:00 CDT.

Jun 17, 08:56 CDT
Update - A technician will be dispatched to resolve the service interruption affecting wired, wireless, and telephone services at Sargent Hall on the fourth floor.

The next update will be provided on Monday by 9:00 CDT.

Jun 16, 10:46 CDT
Investigating - Northwestern Information Technology is investigating a service interruption affecting wired, wireless, and telephone services at Sargent Hall on the fourth floor.

The next update will be provided by 11:00 CDT.

Jun 16, 09:37 CDT
Resolved - This incident has been resolved.
Jun 17, 11:23 CDT
Identified - Technician has identified a power disruption for the equipment at this location. We have engaged with the property owner to investigate the power interruption.

The next update will be provided by 13:00 CDT.

Jun 17, 10:56 CDT
Investigating - Northwestern Information Technology is investigating a service interruption affecting wired, wireless, and telephone services at 1007 Church on the third floor.

The next update will be provided by 11:00 CDT.

Jun 17, 09:27 CDT
Jun 16, 2024
Completed - The scheduled maintenance has been completed.
Jun 16, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 22:00 CDT
Scheduled - Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email facilities@northwestern.edu.
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000

Jun 11, 12:54 CDT
Jun 15, 2024
Jun 14, 2024
Completed - The scheduled maintenance has been completed.
Jun 14, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 07:01 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 10, 16:00 CDT
Completed - Quest maintenance is complete, and the service is now available for use, including the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand.

During this downtime, Northwestern IT:

• Upgraded Quest's job scheduler, Slurm, to version 23.11.
• Deployed new Slurm management nodes to replace older hardware and enhance scheduler stability.
• Upgraded the storage system firmware and InfiniBand interconnect drivers to integrate the next
generation of computing and storage hardware.
• Implemented a new InfiniBand interconnect configuration to improve connectivity between nodes and
Quest storage, enhancing compute performance.
• Performed power and liquid-cooling maintenance to ensure the healthy operation of computing
infrastructure.

Globus Users

Globus users will need to repeat the following steps to re-mount their shares to the data transfer node for Globus to transfer data between RDSS/FSMResFiles and Quest:

1. First, log into GlobalProtect VPN.
2. Next, log into the Globus node by opening a terminal and typing "ssh
netid@qglobus12.ci.northwestern.edu" where "netid" is replaced by your NetID.
3. Type "exit" to log out of qglobus12.

Logging into qglobus12 will automount RDSS share or FSMResFiles folder to the Quest RDSS Globus endpoint. Information on using Globus with RDSS/FSMResFiles can be found in this Knowledge Base article.

Contact quest-help@northwestern.edu for any support related to using Quest. For assistance with Globus, contact globus-help@northwestern.edu.

Jun 14, 10:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 07:00 CDT
Scheduled - Quest, including the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable for scheduled maintenance starting at 7:00 CDT on Saturday, June 8, and ending at 17:00 CDT on Friday, June 14. Globus will also be unavailable for file transfers to and from Quest, and between Quest and the Research Data Storage Services (RDSS)/FSMRESFILES. This maintenance is necessary to refresh hardware and apply critical system upgrades. Quest, including access to data on Quest, will be unavailable throughout the entire maintenance period.

During this downtime, the following maintenance will be performed:

- Slurm, Quest's job scheduler, will be upgraded to version 23.11
- New Slurm management nodes will be deployed to replace older hardware and enhance scheduler stability
- Storage system firmware and InfiniBand interconnect drivers will be upgraded to integrate the next generation of computing and storage hardware
- A new InfiniBand interconnect configuration will be implemented to improve connectivity between nodes and Quest storage, enhancing compute performance
- Security patches will be applied to all Quest nodes
- Power and liquid-cooling maintenance will be performed for the healthy operation of computing infrastructure

Impact on Quest and Globus Users:

- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window
- Jobs submitted to Quest with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason
- User jobs and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES.
- Requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime. Data in scratch space will have updated timestamps to allow data to remain in scratch. Scratch users can run "checkscratch utility" to monitor the expiration dates in scratch space: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1546#checkscratch

For any questions about this maintenance, please contact quest-help@northwestern.edu

Apr 17, 07:30 CDT
Completed - The scheduled maintenance has been completed.
Jun 14, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on
network infrastructure at the locations listed below. This work is to address
issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.

560 LINCOLN Schapiro Hall
584 LINCOLN
600 LINCOLN
630 LINCOLN
640 LINCOLN 640 Lincoln
2120 CAMPUS DR Annenberg Hall
2145 SHERIDAN RD Technological Institute
2169 CAMPUS DR James L Allen Center
2247 SHERIDAN RD Phi Kappa Psi Fraternity
2249 SHERIDAN RD Sigma Chi Fraternity
2251 SHERIDAN RD
2303 SHERIDAN RD
2305 SHERIDAN RD Bobb Residence Hall
2307 SHERIDAN RD Delta Upsilon Fraternity
2313 SHERIDAN RD Chi Psi Fraternity
2317 SHERIDAN RD Delta Tau Delta Fraternity
2321 SHERIDAN RD Goodrich House Residence Hall
2325 SHERIDAN RD Sigma Alpha Epsilon Fraternity
2331 SHERIDAN RD Phi Gamma Delta Fraternity
2335 SHERIDAN RD Sigma Nu Fraternity
2339 SHERIDAN RD Lambda Chi Alpha Fraternity
2341 SHERIDAN RD Sigma Phi Epsilon Fraternity
2347 SHERIDAN RD Phi Delta Theta Fraternity
2349 SHERIDAN RD Beta Theta Pi Fraternity

Jun 3, 15:26 CDT
Jun 13, 2024
Resolved - Northwestern Information Technology has confirmed that this incident is resolved. We are closing this posting.
Jun 13, 17:42 CDT
Monitoring - Northwestern Information Technology has replaced the switch and determined that service has been restored. We will monitor and a final posting will be made by 17:30 CDT
Jun 13, 16:16 CDT
Update - Northwestern Information Technology has a technician onsite working on the hardware. The next update will be posted by 17:00 CDT.
Jun 13, 15:59 CDT
Update - A technician has been dispatched to resolve the service interruption affecting wired, wireless, and telephone services at 321 E Erie Street.

The next update will be provided by 16:00 CDT.

Jun 13, 14:15 CDT
Identified - Northwestern Information Technology has identified a service interruption for wired, wireless, and telephone services at 321 E Erie Street. Information Technology support staff are working to restore service as quickly as possible.

The next update will be provided by 15:00 CDT.

Jun 13, 13:35 CDT
Completed - The scheduled maintenance has been completed.
Jun 13, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 10, 16:00 CDT
Completed - The scheduled maintenance has been completed.
Jun 13, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 08:00 CDT
Scheduled - Northwestern Information Technology has been informed by Facilities Management of power work at the location in the title. Network connectivity including VoIP phone, wireless, and wired services, will not be affected.
Jun 13, 07:40 CDT
Completed - The scheduled power work has been completed at Swift Hall.
Jun 13, 13:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:45 CDT
Scheduled - Northwestern Information Technology has been informed by Facilities Management of power work at the location in the title. Network connectivity including VoIP phone, wireless, and wired services, will be affected for the given time frame.
Jun 13, 06:42 CDT
Completed - The scheduled maintenance has been completed.
Jun 13, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 09:53 CDT
Scheduled - Update all Solarwinds components from v. 2024.1 to 2024.2. Apply other Solarwinds hotfixes and patches. Apply Windows system updates.
Jun 13, 09:52 CDT
Completed - The scheduled maintenance has been cancelled.
Jun 13, 10:38 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below.
This work involves applying a change to ensure feature compatibility for loop prevention within the network infrastructure.
Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for approximately 1-2 minutes.

2145 SHERIDAN RD Technological Institute
2220 CAMPUS DR Cook Hall
2233 TECH DR Seeley G. Mudd Science and Engineering Library
2240 CAMPUS DR Frances Searle Building

Jun 6, 13:37 CDT
Completed - The scheduled maintenance has been completed.
Jun 13, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
May 13, 14:41 CDT
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.

Jun 3, 12:36 CDT
Jun 12, 2024
Resolved - Northwestern Information Technology confirms the incident is resolved. Service has been restored for wired, wireless, and telephone services at 1818 Hinman Avenue.

Service was restored at 13:36 CDT.

Jun 12, 14:16 CDT
Update - A technician has been dispatched to investigate a service interruption impacting wired, wireless, and telephone services at 1818 Hinman Avenue.

The next update will be provided by 15:00 CDT.

Jun 12, 13:33 CDT
Investigating - Northwestern Information Technology is investigating a service interruption for wired, wireless, and telephone services at 1818 Hinman Avenue.

The next update will be provided by 14:00 CDT.

Jun 12, 12:56 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 5, 15:32 CDT
Jun 11, 2024
Resolved - Northwestern Information Technology confirms the incident is resolved. Service was restored at 14:09 CDT.
Jun 11, 14:24 CDT
Identified - Northwestern Information Technology has identified an issue with Talkdesk impacting a subset of services. The Talkdesk service is used by a number of call centers and help desks across the University. Due to this incident, callers may experience longer than expected wait times.

The next update will be provided by 14:30 CDT.

Jun 11, 13:17 CDT
Resolved - Northwestern Information Technology confirms the incident is resolved. SolarWinds is available and service delivery is stable.
Jun 11, 13:52 CDT
Update - Northwestern Information Technology is seeing improvement in service delivery for SolarWinds and will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided by 14:00 CDT.

Jun 11, 11:51 CDT
Monitoring - Northwestern Information Technology is seeing improvement in service delivery for SolarWinds and will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided by 12:00 CDT.

Jun 11, 09:52 CDT
Identified - Northwestern Information Technology has identified an issue and SolarWinds is unavailable.

Support staff are working to restore service as quickly as possible.

The next update will be provided by 11:00 CDT.

Jun 11, 09:45 CDT
Completed - The scheduled maintenance has been cancelled and will be rescheduled for a future date.
Jun 11, 11:52 CDT
Scheduled - Northwestern Information Technology will be performing testing of a network security service. This maintenance is being performed to insure that this service is working as expected when it is activated. No service impact is expected.
Jun 6, 15:50 CDT
Resolved - Northwestern Information Technology confirms the incident is resolved. Redundancy for Lurie network services has been restored. Service was restored at 9:06 CDT.
Jun 11, 09:54 CDT
Update - A technician has been dispatched to resolve the issue affecting the redundancy of network services for Lurie.

The next update will be by Tuesday at 9:30 CDT.

Jun 7, 15:06 CDT
Update - A technician has been dispatched to resolve the issue affecting the redundancy of network services for Lurie.

The next update will be provided by 14:00 CDT.

Jun 7, 12:56 CDT
Identified - This service alert identifies a loss of redundancy within the network starting at 06:50 CDT. Northwestern Information Technology is aware and support staff are engaged. This loss of redundancy for Lurie network services issue does not affect service availability to users.

The next update will be provided by 12:00 CDT.

Jun 7, 09:29 CDT
Completed - The scheduled maintenance has been completed.
Jun 11, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 6, 13:37 CDT
Jun 10, 2024
Completed - The scheduled maintenance has been completed.
Jun 10, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.

Jun 6, 10:48 CDT
Completed - The scheduled maintenance has been completed.
Jun 10, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 4, 09:26 CDT
Completed - The scheduled maintenance has been completed.
Jun 10, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 06:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.

Jun 7, 16:09 CDT