In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 2025 - 08:00 CDT
Mar 22, 2025 - 08:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2025 08:00 - Mar 31, 2025 17:00 CDT
Mar 22, 2025 08:00 - Mar 31, 2025 17:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 22, 2025 08:00 - Mar 31, 2025 17:00 CDT
Mar 22, 2025 08:00 - Mar 31, 2025 17:00 CDT
Scheduled - Quest, including access to data on Quest, the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable starting at 8 a.m. on Saturday, March 22, and ending at 5 p.m. on Monday, March 31. Globus will also be unavailable for file transfers to and from Quest and between Quest and the Research Data Storage Service (RDSS)/FSMRESFILES.
Maintenance Details
This maintenance is necessary to deploy a new storage system and update the operating system to RHEL8. The new storage system will provide 12 PB of disk (HDD) storage and 500 TB of flash (SSD) storage. Flash tier will be used for Quest scratch directories and all users are eligible to apply for a scratch directory. Quest users are encouraged to utilize scratch to improve their compute job speeds and performance. Upgrading the Operating System will allow us to deploy and use the latest hardware on Quest.
Impact on Quest and Globus Users:
- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use
the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window. User sessions and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
-Processing of new Quest allocations and accounts will be paused on Friday, March 14 through Monday, April 7.
- Jobs submitted to Quest through Slurm with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason.
- NVIDIA GPU Drivers on all GPUs, including Buy-in GPUs, will be updated to version 570.86.15, which supports CUDA up through 12.8.
- JupyterHub on Quest Analytics Nodes will be upgraded to 5.2.1.
- A new URL, `login.quest.northwestern.edu`, will be available to connect to Quest login nodes in addition to `quest.northwestern.edu` after downtime. This is due to the implementation of a new load balancer which will improve user experience on the login nodes.
- New URLs, `rstudio.quest.northwestern.edu`, `jupyterhub.quest.northwestern.edu`, and `sasstudio.quest.northwestern.edu` will be available to connect to Quest Analytics Node services for RStudio Server, JupyterHub, and SAS Studio, respectively, in addition to `rstudio.questanalytics.northwestern.edu`, `jupyter.questanalytics.northwestern.edu`, and `sas.questanalytics.northwestern.edu` after downtime. This is due to the implementation of a new load balancer which will improve user experience on the Analytics Nodes.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES. In addition, all Globus jobs associated with either of these endpoints will be cancelled and will need to be re-submitted after downtime.
- Support requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
For any questions about this maintenance, please contact quest-help@northwestern.edu.
Mar 22, 2025 08:00 - Mar 31, 2025 17:00 CDT
Maintenance Details
This maintenance is necessary to deploy a new storage system and update the operating system to RHEL8. The new storage system will provide 12 PB of disk (HDD) storage and 500 TB of flash (SSD) storage. Flash tier will be used for Quest scratch directories and all users are eligible to apply for a scratch directory. Quest users are encouraged to utilize scratch to improve their compute job speeds and performance. Upgrading the Operating System will allow us to deploy and use the latest hardware on Quest.
Impact on Quest and Globus Users:
- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use
the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window. User sessions and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
-Processing of new Quest allocations and accounts will be paused on Friday, March 14 through Monday, April 7.
- Jobs submitted to Quest through Slurm with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason.
- NVIDIA GPU Drivers on all GPUs, including Buy-in GPUs, will be updated to version 570.86.15, which supports CUDA up through 12.8.
- JupyterHub on Quest Analytics Nodes will be upgraded to 5.2.1.
- A new URL, `login.quest.northwestern.edu`, will be available to connect to Quest login nodes in addition to `quest.northwestern.edu` after downtime. This is due to the implementation of a new load balancer which will improve user experience on the login nodes.
- New URLs, `rstudio.quest.northwestern.edu`, `jupyterhub.quest.northwestern.edu`, and `sasstudio.quest.northwestern.edu` will be available to connect to Quest Analytics Node services for RStudio Server, JupyterHub, and SAS Studio, respectively, in addition to `rstudio.questanalytics.northwestern.edu`, `jupyter.questanalytics.northwestern.edu`, and `sas.questanalytics.northwestern.edu` after downtime. This is due to the implementation of a new load balancer which will improve user experience on the Analytics Nodes.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES. In addition, all Globus jobs associated with either of these endpoints will be cancelled and will need to be re-submitted after downtime.
- Support requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
For any questions about this maintenance, please contact quest-help@northwestern.edu.
Mar 22, 2025 08:00 - Mar 31, 2025 17:00 CDT
About This Site
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
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Operational
CAESAR (Student Information Systems)
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Operational
CATracks (Alumni and Advancement)
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Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
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Operational
ConnectNU (Student Information Systems)
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Operational
Data Warehouse Services (Reporting and Analytics)
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Operational
ECATS (Student Information Systems)
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Operational
Facilities Connect (Facilities)
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Operational
Faculty Recruitment System (Human Resources Systems)
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Operational
Grad Student Tracking System (Student Information Systems)
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Operational
iBuyNU (Finance and Procurement Systems)
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Operational
CERES (Research Administration Systems)
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Operational
myHR (Human Resources Systems)
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Operational
myHR Learn (Human Resources Systems)
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Operational
Northwestern Loan Application System (Student Information Systems)
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Operational
NUFinancials (Finance and Procurement Systems)
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Operational
NU Parking (Facilities)
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Operational
NUPlans (Finance and Procurement Systems)
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Operational
NUPortal (Finance and Procurement Systems)
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Operational
OnBase (Workflow and Document Management)
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Operational
Our Northwestern (Alumni and Advancement)
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Operational
PerfectForms (Workflow and Document Management)
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Operational
Power BI Visualization (Reporting and Analytics)
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Operational
Research Portal (Research Administration Systems)
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Operational
Tableau Visualization (Reporting and Analytics)
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Operational
Student Opportunity Application Portal (Research Administration Systems)
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Operational
Wildcard (Finance and Procurement Systems)
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Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems)
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Operational
Smartsheet
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Operational
Splunk (Reporting and Analytics)
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Operational
ERS (Effort Reporting System) (Finance and Procurement Systems)
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Operational
Blackthorn Events (Alumni and Advancement)
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Operational
Graduate Student Progress (Student Information Systems)
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Operational
Communication and Collaboration
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Operational
Digital Signage (REACH) (Mass Communications)
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Operational
Email Defense System (EDS)
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Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
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Operational
G Suite (Email and Calendaring)
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Operational
Microsoft Teams (Instant Messaging)
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Operational
NU Listserv (Mass Communications)
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Operational
NUsites (Self-Service Web Publishing)
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Operational
Office 365 (Email and Calendaring)
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Operational
Microsoft OneDrive (Document Sharing and Storage)
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Operational
Public Group/Distribution List (Mass Communications)
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Operational
Microsoft SharePoint (Document Sharing and Storage)
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Operational
Television Services
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Operational
Zoom Video Conferencing (Videoconferencing and Telephones)
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Operational
Zoom Web Portal (Videoconferencing and Telephones)
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Operational
NUInfo (Web Publishing and Hosting)
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Operational
Web Content Management System (Cascade CMS)
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Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring)
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Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom)
Operational
Automated Telephone Directory (Videoconferencing and Zoom)
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Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure
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Operational
Encryption Key Escrow
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Operational
Endpoint Device Backup
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Operational
Endpoint Software and Configuration Management
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Operational
Mobile Device Management (MDM)
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Operational
Workstation Imaging
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Operational
Identity and Access Management
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Operational
Active Directory (Directory Services)
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Operational
CyberArk (Privileged Account Management)
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Operational
Duo Core Authentication Service (Authentication and Authorization Services)
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Operational
Kerberos (Authentication and Authorization Services)
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Operational
LDAP (Directory Services)
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Operational
Northwestern Online Directory (Directory Services)
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Operational
NUValidate (NETID Services)
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Operational
Shibboleth (Authentication and Authorization Services)
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Operational
Web Single Sign-On (Authentication and Authorization Services)
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Operational
Wildcat Finder
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Operational
Information Security
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Operational
Client Antivirus Software (Secure Computing)
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Operational
Data Center Firewall Rule Modification (Secure Computing)
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Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
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Operational
Endpoint Security Software (Secure Computing)
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Operational
InCommon Certificates (SSL Certificate Creation)
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Operational
Managed Firewall Services (Secure Computing)
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Operational
Infrastructure
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Operational
Amazon Web Services (AWS) (Cloud Service)
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Operational
Cooling Systems (Data Center Facilities)
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Operational
DHCP (Network Management)
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Operational
DNS (Network Management)
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Operational
Domain Name and Address Management (DNS/DHCP) (Network Management)
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Operational
Electrical Systems (Data Center Facilities)
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Operational
Enterprise Backup and Restore Services (Server Management)
Operational
Enterprise File Services (Isilon)
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Operational
Firewall (Network Management)
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Operational
GitHub (Cloud Service)
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Operational
Google Cloud (GCP) (Cloud Service)
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Operational
Intercampus Connectivity (Network Connectivity)
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Operational
Load Balancing (Network Connectivity)
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Operational
Microsoft AZURE (Cloud Service)
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Operational
Network Access Control (NAC) (Network Management)
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Operational
Network User Status Agent (NUSA) (Network Management)
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Operational
Network Time Protocol (NTP) (Network Management)
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Operational
NUCloud (Server Management)
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Operational
Oracle RAC (Server Management)
Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity)
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Operational
SolarWinds (Server Management)
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Operational
SSL VPN (Network Connectivity)
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Operational
Utility Power (Data Center Facilities)
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Operational
Virtual Server Hosting (Server Management)
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Operational
Wired Network Services (Network Connectivity)
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Operational
Wireless Network Services (Network Connectivity)
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Operational
Decommission Virtual Server (Server Management)
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Operational
PINNACLE (Network Management)
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Operational
Internet Network Services (Network Connectivity)
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Operational
Anypoint Platform (Integration Services)
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Operational
DataHub (Integration Services)
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Operational
EventHub (Integration services)
Operational
Professional Services
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Operational
IT Knowledge Base Service (Service Delivery and Support)
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Operational
Service Management Platform (Service Delivery and Support)
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Operational
Research Technologies and Support
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Under Maintenance
Kellogg Linux Cluster (KLC) (Server Management)
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Operational
MRI Cluster (Server Management)
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Operational
NUCore
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Operational
Quest Analytics Nodes
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Under Maintenance
Quest High-Performance Computing Cluster (HPCC) (Server Management)
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Under Maintenance
Research Data Storage Service (RDSS)
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Under Maintenance
Globus File Transfer
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Operational
Electronic Research Notebook Service (ERNS)
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Operational
Software and Applications
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Operational
Adobe Creative Cloud (Administrative/Business)
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Operational
MATLAB (Research Tools)
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Operational
Qualtrics (Research Tools)
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Operational
SPSS (Research Tools)
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Operational
Northwestern Print
Operational
Teaching and Learning Systems
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Operational
Canvas (Digital Learning Tools)
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Operational
Library Services
Operational
Panopto (Digital Learning Tools)
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Operational
Technology Support Services
Operational
CONDUITS
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Operational
G Suite Student Email Accounts
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Operational
Remote Support Assistance
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Operational
Statuspage Page Access Users
Operational
Voice Services
Operational
Call Centers (Videoconferencing and Telephones)
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Operational
Cellular Services (Videoconferencing and Telephones)
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Operational
Conference Bridge
Operational
Local Calling
Operational
Long Distance Calling
Operational
Speech Attendant
Operational
Telephone Services (Videoconferencing and Telephones)
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Operational
Two-Way Radios (Videoconferencing and Telephones)
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Operational
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(42515) Global Protect VPN Networking Maintenance Mar 25, 2025 07:00-07:30 CDT
Northwestern Information Technology will be performing maintenance on a central network component on the Evanston campus. This work is to address issues with IPv6 routing on GlobalProtect VPN. No service impact to the Evanston campus or GP VPN is expected.
Posted on Mar 03, 2025 - 14:15 CST
Posted on Mar 03, 2025 - 14:15 CST
(43010) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavillion 2nd, 3rd and 8th Floors Mar 25, 2025 07:00-16:00 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Mar 17, 2025 - 16:04 CDT
Posted on Mar 17, 2025 - 16:04 CDT
(42999) Data Center Load Balancers Software Upgrade Mar 25, 2025 19:00-22:00 CDT
Update -
Minor updates made to impacted services in.
Mar 17, 2025 - 15:28 CDT
Mar 17, 2025 - 15:28 CDT
Update -
We will be undergoing scheduled maintenance during this time.
Mar 17, 2025 - 15:26 CDT
Mar 17, 2025 - 15:26 CDT
Scheduled -
Northwestern Information Technology will be upgrading software on Data Center load balancers. This work is being performed to bring data center load balancers software up to a current release of software and mitigate several security vulnerabilities. No interruption will be expected due to the redundancy of the system.
This maintenance includes the services below.
AD Federation
AD LDAP
CAESAR
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
myPhone
myVoicemail
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
Voicemail
WebSSO
Mar 17, 2025 - 14:47 CDT
This maintenance includes the services below.
AD Federation
AD LDAP
CAESAR
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
myPhone
myVoicemail
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
Voicemail
WebSSO
Mar 17, 2025 - 14:47 CDT
(42777) 303 E WACKER DR Floors: 16 Network Refresh Mar 26, 2025 06:00-08:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Mar 11, 2025 - 16:18 CDT
Posted on Mar 11, 2025 - 16:18 CDT
(43011) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavillion 8th Floor and Basement Mar 26, 2025 07:00-16:00 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Mar 17, 2025 - 16:04 CDT
Posted on Mar 17, 2025 - 16:04 CDT
(42331) 1800 Sherman Ave. Floors: 1, 2 Network Refresh Mar 27, 2025 06:00-08:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Mar 17, 2025 - 13:41 CDT
Posted on Mar 17, 2025 - 13:41 CDT
(43012) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavillion Basement and Mezzanine Mar 27, 2025 07:00-16:00 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Mar 17, 2025 - 16:04 CDT
Posted on Mar 17, 2025 - 16:04 CDT
(43225) Two-Way Radio System Equipment Maintenance Mar 31, 2025 09:00 - Apr 1, 2025 17:00 CDT
Our vendor will be performing maintenance on Two-Way Radio infrastructure on March 31 & April 1.
During this maintenance window a brief service interruption is expected April 1 at 9AM.
Two-Way Radio coverage on the Evanston & Chicago Campuses will not be impacted.
However, Local & Remote Dispatch will see a brief 3 minutes service interruption.
Posted on Mar 24, 2025 - 17:13 CDT
During this maintenance window a brief service interruption is expected April 1 at 9AM.
Two-Way Radio coverage on the Evanston & Chicago Campuses will not be impacted.
However, Local & Remote Dispatch will see a brief 3 minutes service interruption.
Posted on Mar 24, 2025 - 17:13 CDT
(43013) Simpson Querrey Biomedical Research Center Floors: SB, SI Network Refresh Apr 3, 2025 18:00-21:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Mar 18, 2025 - 11:09 CDT
Posted on Mar 18, 2025 - 11:09 CDT
(43235) Wireless Authentication server patching Apr 4, 2025 07:00-09:00 CDT
Northwestern Information Technology will be applying a software update to the RADIUS authentication servers. When the main server gets rebooted wireless guest and device registrations will not function for the 10 minutes the server is rebooting. All other authentication services will continue to work due to the redundancy of the servers.
Posted on Mar 24, 2025 - 17:17 CDT
Posted on Mar 24, 2025 - 17:17 CDT