Northwestern Information Technology Status

Update - Northwestern IT support staff continue to work with technology partners and impacted individuals across the University to resolve this issue. We continue to see progress in the recovery process. However, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer, please review the message at
https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html. You can also contact your school or unit IT representatives directly.

Thank you again for your continued patience, and we apologize for this inconvenience.

The next update will be posted by approximately 16:00 CDT on Monday, July 29.
Jul 26, 2024 - 15:52 CDT

Update - Northwestern IT support staff continue to work with technology partners and impacted individuals across the University to resolve this issue. We continue to see progress in the recovery process. However, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer, please review the message at
https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html
. You can also contact your school or unit IT representatives directly.

Thank you again for your continued patience, and we apologize for this inconvenience.

The next update will be posted by approximately 16:00 CDT on Thursday, July 25.
Jul 24, 2024 - 16:00 CDT

Update - Northwestern IT support staff continue to work with technology partners and impacted individuals across the University to resolve this issue. We continue to see progress in the recovery process. However, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer, please review the message at https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html. You can also contact your school or unit IT representatives directly.

Thank you again for your continued patience, and we apologize for this inconvenience.

The next update will be posted by approximately 16:00 CDT on Wednesday, July 24.
Jul 23, 2024 - 15:44 CDT

Update - Northwestern IT support staff continue to work with technology partners and impacted individuals across the University to resolve this issue. We continue to see progress in the recovery process. However, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer, please review the message at https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html. You can also contact your school or unit IT representatives directly.

Thank you again for your continued patience, and we apologize for this inconvenience.

The next update will be posted by approximately 16:00 CDT on Tuesday, July 23.
Jul 22, 2024 - 15:33 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. We continue to see progress in the recovery process. However, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer, please review the message at https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html. You can also contact your school or unit IT representatives directly.

Thank you again for your continued patience, and we apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 16:00 CDT on Monday, July 22.
Jul 22, 2024 - 09:27 CDT

Update - Recovery across the University will continue over the weekend. As a reminder, progress is ongoing. However, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer this weekend, please review the message at https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html. You can also contact your school or unit IT representatives directly. Anyone who calls 1-HELP over the weekend can reach support staff in the Service Operation Center for urgent matters.

Thank you again for your patience throughout the day, and we apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 10:00 CDT on Monday, July 22.
Jul 19, 2024 - 17:14 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. Progress is ongoing; however, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer, please review the message at https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html. You can also contact your school or unit IT representatives directly. Thank you for your patience throughout the day, and we apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 17:00 CDT.
Jul 19, 2024 - 14:35 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. We continue to see progress in the recovery process. However, due to the scale of the issue, it will take time to recover fully.

If you need assistance with your computer, please review the message sent earlier today with details about the recovery process and various support options, including contacting your school or unit IT representatives. You can access the message at https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html. We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 14:30 CDT.
Jul 19, 2024 - 13:09 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. If you need assistance with your computer, please review the message sent earlier today with details about the recovery process and various support options.

You can access the message at: https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html

We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 13:00 CDT.
Jul 19, 2024 - 11:25 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. If you need assistance with your computer, please review the message sent earlier today with details about the recovery process and various support options.

You can access the message at: https://www.it.northwestern.edu/about/news-events/2024/windows-based-device-issues-after-global-outage.html

We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 11:30 CDT.
Jul 19, 2024 - 10:26 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. A message was also sent to all faculty and staff with details on the recovery process. Please check your inboxes or visit the Northwestern IT website to review the message. We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 10:30 CDT.
Jul 19, 2024 - 09:32 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 10:00 CDT.
Jul 19, 2024 - 08:57 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 09:00 CDT.
Jul 19, 2024 - 07:56 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 08:00 CDT.
Jul 19, 2024 - 06:59 CDT

Update - Northwestern IT support staff continue to work with technology partners across the University to implement the recommended solution and restore systems and servers. We apologize for this inconvenience.

The next update related to this global outage will be posted by approximately 07:00 CDT.
Jul 19, 2024 - 06:00 CDT

Identified - Northwestern IT support staff continue to work towards ensuring the workaround is stable and restoring impacted systems. We apologize for this inconvenience. The next update related to this global outage will be posted by approximately 06:00 CDT.
Jul 19, 2024 - 05:06 CDT

Update - Northwestern IT support staff continue to work towards ensuring the workaround is stable and restoring impacted systems. We apologize for this inconvenience. The next update related to this global outage will be posted by approximately 05:00 CDT.
Jul 19, 2024 - 04:00 CDT

Update - Northwestern IT continues to work towards ensuring the workaround is stable and restoring impacted systems.

The next update will be posted by approximately 03:45 CDT.
Jul 19, 2024 - 03:02 CDT

Update - Northwestern IT continues to investigate the issue affecting Windows-based devices displaying a bug check/blue screen error. At the suggestion of our vendor, we are implementing and testing a possible workaround.

The next update will be posted by approximately 02:45 CDT.
Jul 19, 2024 - 02:02 CDT

Investigating - Northwestern Information Technology is investigating an issue affecting Windows-based devices. The next update will be posted by 02:00 CDT.
Jul 19, 2024 - 01:12 CDT

Inbound Call Quality Degradation

Update - Northwestern Information Technology has been informed that the major static noise on inbound calls from Verizon telephones has been resolved. There are still some very minor "crackling" audio distortion issues that may be heard intermittently on incoming calls, and investigations into those continue.

The next update will be provided on Monday, July 29th by 16:00 CDT.
Jul 26, 2024 - 15:41 CDT

Update - Northwestern IT has confirmed that the issue is only with calls from Verizon telephones and that the frequency of calls with audio distortion remains low since the weekend. We are awaiting a status update from Verizon engineering on our trouble ticket.

The next update will be provided on Friday, July 26th by 16:00 CDT.
Jul 25, 2024 - 15:51 CDT

Update - Northwestern IT has confirmed that the issue is only with calls from Verizon telephones and that the frequency of calls with audio distortion remains low since the weekend. We are awaiting a status update from Verizon engineering on our trouble ticket.

The next update will be provided on Thursday, July 25th by 16:00 CDT.
Jul 24, 2024 - 15:55 CDT

Update - Northwestern IT has confirmed that the issue is only with calls from Verizon telephones and that the frequency of calls with audio distortion remains low since the weekend. We are awaiting a status update from Verizon engineering on our trouble ticket.

The next update will be provided on Wednesday, July 24th by 16:00 CDT.
Jul 23, 2024 - 15:48 CDT

Update - Northwestern IT continues to work with carriers to troubleshoot this problem. As of this morning, the issue appears to be not as frequent.

The next update will be provided on Tuesday, July 23rd by 16:00 CDT.
Jul 22, 2024 - 15:46 CDT

Update - Northwestern IT continues to work with carriers to troubleshoot this problem. As of this morning, the issue appears to be not as frequent.

Next update by 4:00 pm CDT.
Jul 22, 2024 - 10:54 CDT

Update - Northwestern Information Technology continues to work with telephone carriers on this issue. The ticket has been escalated within Verizon for a higher level of attention.

The next update will be provided on Monday, July 22nd by 11:00 CDT.
Jul 19, 2024 - 15:07 CDT

Update - Northwestern Information Technology continues to work with local telephone service carriers on this issue. Issues seem to primarily be with calls inbound from Verizon phone numbers.

The next update will be provided by 16:00 CDT.
Jul 19, 2024 - 10:50 CDT

Update - Northwestern Information Technology continues to work with local telephone service carriers on this issue. Issues seem to be primarily with calls inbound from Verizon phone numbers.

The next update will be provided by 17:00 CDT.
Jul 17, 2024 - 10:57 CDT

Update - Northwestern Information Technology continues to work with our local telephone service carrier on this issue.

The next update will be provided on Wednesday, July 17th by 11:00 CDT.
Jul 16, 2024 - 16:37 CDT

Identified - Northwestern IT continues to work with our local telephone service carrier on this issue. Tickets have been opened with the other non-AT&T providers where we are seeing the vast majority of the issues.

The next update will be made by 5:00pm CDT.
Jul 16, 2024 - 10:55 CDT

Update - Northwestern IT continues to work with our local telephone service carrier on this issue. As of this afternoon we are seeing a lower frequency of calls with distorted audio. The vast majority of remaining instances of the problem are occurring with some telephone calls that originate on non-AT&T networks.

The next update will be made by 11:00 CDT on Tuesday, July 16.
Jul 15, 2024 - 15:57 CDT

Update - Northwestern Information Technology is continuing to work with our vendor to address intermittent static and other audio distortion on some inbound telephone calls.

The next update will be provided by 19:00 CDT.
Jul 15, 2024 - 15:54 CDT

Investigating - Northwestern IT is investigating reports of varying levels of intermittent static and other audio distortion on some inbound telephone calls. We are working with our local telephone service carrier to determine root cause and resolve the issue.

The next update will be made by 4:00pm CDT.
Jul 15, 2024 - 09:16 CDT

Alumni Google Photos Storage

Identified - Northwestern IT is aware of a storage issue limiting alum.northwestern.edu users from uploading to Google Photos. The issue is due to unexpected changes that Google made to the alum.northwestern.edu storage environment. We are discussing the matter with Google to identify a workaround.

We will provide updates on this issue as they become available.
Sep 15, 2023 - 11:56 CDT

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business Operational

CAESAR (Student Information Systems) Operational

CATracks (Alumni and Advancement) Operational

Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational

ConnectNU (Student Information Systems) Operational

Data Warehouse Services (Reporting and Analytics) Operational

ECATS (Student Information Systems) Operational

Facilities Connect (Facilities) Operational

Faculty Recruitment System (Human Resources Systems) Operational

Grad Student Tracking System (Student Information Systems) Operational

iBuyNU (Finance and Procurement Systems) Operational

CERES (Research Administration Systems) Operational

myHR (Human Resources Systems) Operational

myHR Learn (Human Resources Systems) Operational

Northwestern Loan Application System (Student Information Systems) Operational

NUFinancials (Finance and Procurement Systems) Operational

NU Parking (Facilities) Operational

NUPlans (Finance and Procurement Systems) Operational

NUPortal (Finance and Procurement Systems) Operational

OnBase (Workflow and Document Management) Operational

Our Northwestern (Alumni and Advancement) Operational

PerfectForms (Workflow and Document Management) Operational

Power BI Visualization (Reporting and Analytics) Operational

Research Portal (Research Administration Systems) Operational

Tableau Visualization (Reporting and Analytics) Operational

Student Opportunity Application Portal (Research Administration Systems) Operational

Wildcard (Finance and Procurement Systems) Operational

Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational

Smartsheet Operational

Splunk (Reporting and Analytics) Operational

ERS (Effort Reporting System) (Finance and Procurement Systems) Operational

Blackthorn Events (Alumni and Advancement) Operational

Communication and Collaboration Partial Outage

Digital Signage (REACH) (Mass Communications) Operational

Email Defense System (EDS) Operational

Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational

G Suite (Email and Calendaring) Partial Outage

Microsoft Teams (Instant Messaging) Operational

NU Listserv (Mass Communications) Operational

NUsites (Self-Service Web Publishing) Operational

Office 365 (Email and Calendaring) Operational

Microsoft OneDrive (Document Sharing and Storage) Operational

Public Group/Distribution List (Mass Communications) Operational

Microsoft SharePoint (Document Sharing and Storage) Operational

Television Services Operational

Zoom Video Conferencing (Videoconferencing and Telephones) Operational

Zoom Web Portal (Videoconferencing and Telephones) Operational

NUInfo (Web Publishing and Hosting) Operational

Web Content Management System (Cascade CMS) Operational

Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational

E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational

Automated Telephone Directory (Videoconferencing and Zoom) Operational

Desktop and Mobile Computing | Endpoint Management Infrastructure Operational

Encryption Key Escrow Operational

Endpoint Device Backup Operational

Endpoint Software and Configuration Management Operational

Mobile Device Management (MDM) Operational

Workstation Imaging Operational

Identity and Access Management Operational

Active Directory (Directory Services) Operational

CyberArk (Privileged Account Management) Operational

Duo Core Authentication Service (Authentication and Authorization Services) Operational

Kerberos (Authentication and Authorization Services) Operational

LDAP (Directory Services) Operational

Northwestern Online Directory (Directory Services) Operational

NUValidate (NETID Services) Operational

Shibboleth (Authentication and Authorization Services) Operational

Web Single Sign-On (Authentication and Authorization Services) Operational

Wildcat Finder Operational

Information Security Degraded Performance

Client Antivirus Software (Secure Computing) Operational

Data Center Firewall Rule Modification (Secure Computing) Operational

Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational

Endpoint Security Software (Secure Computing) Degraded Performance

InCommon Certificates (SSL Certificate Creation) Operational

Managed Firewall Services (Secure Computing) Operational

Infrastructure Partial Outage

Amazon Web Services (AWS) (Cloud Service) Operational

Cooling Systems (Data Center Facilities) Operational

DHCP (Network Management) Operational

DNS (Network Management) Operational

Domain Name and Address Management (DNS/DHCP) (Network Management) Operational

Electrical Systems (Data Center Facilities) Operational

Enterprise Backup and Restore Services (Server Management) Operational

Enterprise File Services (Isilon) Operational

Firewall (Network Management) Operational

GitHub (Cloud Service) Operational

Google Cloud (GCP) (Cloud Service) Operational

Intercampus Connectivity (Network Connectivity) Operational

Load Balancing (Network Connectivity) Operational

Microsoft AZURE (Cloud Service) Operational

Network Access Control (NAC) (Network Management) Operational

Network User Status Agent (NUSA) (Network Management) Operational

Network Time Protocol (NTP) (Network Management) Operational

NUCloud (Server Management) Operational

Oracle RAC (Server Management) Operational

Remote Access -Virtual Private Network (VPN) (Network Connectivity) Partial Outage

SolarWinds (Server Management) Operational

SSL VPN (Network Connectivity) Partial Outage

Utility Power (Data Center Facilities) Operational

Virtual Server Hosting (Server Management) Operational

Wired Network Services (Network Connectivity) Operational

Wireless Network Services (Network Connectivity) Operational

Decommission Virtual Server (Server Management) Operational

PINNACLE (Network Management) Operational

Internet Network Services (Network Connectivity) Operational

Anypoint Platform (Integration Services) Operational

DataHub (Integration Services) Operational

EventHub (Integration services) Operational

Professional Services Operational

IT Knowledge Base Service (Service Delivery and Support) Operational

Service Management Platform (Service Delivery and Support) Operational

Research Technologies and Support Operational

Kellogg Linux Cluster (KLC) (Server Management) Operational

MRI Cluster (Server Management) Operational

NUCore Operational

Quest Analytics Nodes Operational

Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational

Research Data Storage Service (RDSS) Operational

Globus File Transfer Operational

Electronic Research Notebook Service (ERNS) Operational

Software and Applications Operational

Adobe Creative Cloud (Administrative/Business) Operational

MATLAB (Research Tools) Operational

Qualtrics (Research Tools) Operational

SPSS (Research Tools) Operational

Teaching and Learning Systems Operational

Canvas (Digital Learning Tools) Operational

Library Services Operational

Panopto (Digital Learning Tools) Operational

Technology Support Services Operational

CONDUITS Operational

G Suite Student Email Accounts Operational

Remote Support Assistance Operational

Statuspage Page Access Users Operational

Voice Services Degraded Performance

Call Centers (Videoconferencing and Telephones) Operational

Cellular Services (Videoconferencing and Telephones) Operational

Conference Bridge Operational

Local Calling Operational

Long Distance Calling Operational

Speech Attendant Operational

Telephone Services (Videoconferencing and Telephones) Degraded Performance

Two-Way Radios (Videoconferencing and Telephones) Operational

Voicemail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

(33773) Technological Institute Floors: 1, 2, 3, 4 Network Refresh Jul 27, 2024 08:00-12:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jul 17, 2024 - 08:42 CDT

(33900) Deploying Application and Data Migration Jul 29, 2024 17:00-19:00 CDT

The maintenance includes deploying the production environment, swapping the domain, and running the data migration service to transfer data to the new cloud database.
Posted on Jul 19, 2024 - 16:54 CDT

(33901) SOC Team - Switch Domain Jul 29, 2024 17:10-17:45 CDT

More details added later: we will need the CNAME to be updated for our application during this maintenance period.
Posted on Jul 19, 2024 - 16:55 CDT

(33719) Kellogg Global Hub Floors: B, 1, 2 Network Refresh Aug 1, 2024 06:00-07:00 CDT

(33690) Wireless Network Equipment Maintenance Evanston Campus: North Mid Quads Aug 5, 2024 07:30-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jul 15, 2024 - 14:10 CDT

(33691) Wireless Network Equipment Maintenance Evanston Campus: South Mid Quads Aug 6, 2024 07:30-08:30 CDT

(33692) Wireless Network Equipment Maintenance Evanston Campus:Shepard Aug 7, 2024 07:30-16:00 CDT

(33810) 1201 Davis Floors: 2 Network Refresh Aug 8, 2024 06:00-08:00 CDT

(34073) Wireless Network Equipment Maintenance Chciago Campus Wieboldt 3rd Floor Aug 15, 2024 06:00-08:00 CDT

(33881) 617 DARTMOUTH PL Floors: B, 1, 2 Network Refresh Aug 15, 2024 06:00-07:00 CDT

(33979) Inter-Campus Network Maintenance Sep 11, 2024 19:00 - Sep 12, 2024 01:00 CDT

Northwestern Information Technology will be performing maintenance on infrastructure that forwards data network traffic between the Chicago and Evanston campuses. This maintenance is being performed to increase capacity. No service impact is expected due to the redundant nature of this equipment.
Posted on Jul 24, 2024 - 16:53 CDT

(33980) Inter-Campus Network Maintenance Sep 12, 2024 19:00 - Sep 13, 2024 01:00 CDT

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

(33510) Wireless Network Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Jul 26, 07:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 07:00 CDT

Scheduled - Northwestern IT will update the wireless network authentication server with a new certificate effective 7:00 a.m. on Friday, July 26th. This server is used by the University's wireless system to provide secure access to the Northwestern network. With this change, users will be asked to accept the new certificate before establishing access to the eduroam wireless networks.
Jul 10, 13:04 CDT

Jul 25, 2024

(33906) 633 N ST CLAIR Floors: 18, 19, 0 Network Refresh

Completed - The scheduled maintenance has been completed.
Jul 25, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 18:00 CDT

Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jul 20, 17:14 CDT

On The Go Mobile Device Access Issues

Resolved - This incident has been resolved.
Jul 25, 10:03 CDT

Investigating - On-The-Go (OTG), our mobile app for Facilities was upgraded to the latest release 4.5.3 last night. This morning, two types of issues were reported from users – App Mismatch and Max Devices Reached. We are aware of the issues and are working to revolve them. Users who need help or have questions, please contact FMITHelp Desk at: (847) 491-2744 or send an email to FMITHelpdesk@northwestern.edu.
Jul 25, 08:41 CDT

(33923) Kellogg Global Hub Floors: 0, 2, 3 Network Refresh

Completed - The scheduled maintenance has been completed.
Jul 25, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 06:00 CDT

Jul 24, 2024

(33888) University Telephone Services

Completed - Scheduled maintenance has been completed
Jul 24, 22:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 19:01 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on the university telephone system. This work is being performed to upgrade a critical piece of the university telephone system.

There will be two (one to two minute) service interruptions for each telephone as it registers to a different server. The myvoicemail.northwestern.edu portal will experience periods of unreachability during this maintenance as well.
Jul 19, 14:59 CDT

(33694) Production Cutover to new RHEL8 Servers

Completed - The scheduled maintenance has been completed.
Jul 24, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 CDT

Scheduled - Cut over to new RHEL 8 servers:

New Prod RHEL 8 Federation Servers:

evfediampr1.ci.northwestern.edu 129.105.117.61
evfediampr2.ci.northwestern.edu 129.105.117.62
chfediampr1.ci.northwestern.edu 165.124.63.10
chfediampr2.ci.northwestern.edu 165.124.63.11
Jul 19, 10:11 CDT

(33959) Replace pool members for idmspws-vip and validate-sp-vip

Completed - The scheduled maintenance has been completed.
Jul 24, 20:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 19:00 CDT

Scheduled - idmspws-vip.ci.northwestern.edu :
REMOVE idmspprod1, idmspprod2, idmspprod3
ADD iamnuvprod1, iamnuvprod2, iamnuvprod3, iamnuvprod4
validate-sp.it.northwestern.edu:
REMOVE idmspprod4, idmspprod5
ADD iamnuvprod5, iamnuvprod6
Jul 24, 09:18 CDT

Technological Institute 2nd floor J wing Network Service Interruption

Resolved - This incident has been resolved. Services are restored.
Jul 24, 14:17 CDT

Investigating - Northwestern Information Technology has identified an issue with wired, wireless, and telephone services on the 2nd floor J wing of Technological Institute. Information Technology support staff are working to restore service as quickly as possible.

The next update will be provided by 16:00 CDT.
Jul 24, 14:06 CDT

Intercampus Network Reduced Redundancy Service

Resolved - This incident has been resolved.
Jul 24, 10:02 CDT

Update - Northwestern Information Technology continues to work with our Internet Service Provider to restore intercampus network redundancy.

The next update will be provided on Wednesday, July 24th by 10:00 CDT.
Jul 23, 10:36 CDT

Update - Northwestern Information Technology continues to work with our Internet Service Provider to restore intercampus network redundancy.

The next update will be provided on Tuesday, July 23rd by 10:00 CDT.
Jul 22, 14:18 CDT

Update - Northwestern Information Technology has reverted the change from the hardware maintenance this morning, and will continue to work with our Internet Service Provider to restore intercampus network redundancy.

The next update will be provided on Monday, July 22nd by 11:00 CDT.
Jul 19, 15:01 CDT

Update - Hardware replacement has been completed, and Northwestern Information Technology is working with our Internet Service Provider to complete the maintenance process and restore intercampus network redundancy.

The next update will be provided by 15:00 CDT.
Jul 19, 09:51 CDT

Update - Maintenance has been scheduled between 6:00 AM and 7:00 AM on Friday, July 19th to replace a hardware component in the intercampus infrastructure.

The next update will be provided on Friday, July 19th by 9:00 CDT.
Jul 18, 16:43 CDT

Update - Northwestern IT continues to work with our ISP vendor on this issue.

The next update will be posted by 17:00 CDT.
Jul 18, 12:58 CDT

Update - Northwestern Information Technology continues to work with our internet service provider on this issue with reduced redundancy for intercampus network service.

The next update will be posted on Thursday, July 18th by 11:00 CDT.
Jul 17, 17:02 CDT

Update - Northwestern IT continues to work with our ISP vendor on this issue.

The next update will be posted by 17:00 CDT.
Jul 17, 11:01 CDT

Update - Northwestern Information Technology continues to work with our internet service provider on this issue with reduced redundancy for intercampus network service.

The next update will be posted on Wednesday, July 17th by 11:00 CDT.
Jul 16, 16:54 CDT

Identified - Northwestern IT continues to work with our ISP vendor on this issue.

The next update will be posted by 17:00 CDT.
Jul 16, 12:28 CDT

Investigating - Northwestern Information Technology and the ISP vendor are investigating reduced redundancy in the intercampus network. Northwestern field technicians have been dispatched to investigate onsite. The next update will be posted by 12:00 CDT.
Jul 16, 05:57 CDT

Jul 23, 2024

(33697) Wireless Network Equipment Maintenance Evanston Campus: 640 Lincoln and 1800 Sheridan(John Evans)

Completed - The scheduled maintenance has been completed.
Jul 23, 16:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 07:30 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jul 15, 14:11 CDT

(33887) University Telephone Services

Completed - The scheduled maintenance has been completed.
Jul 23, 11:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 10:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on the university telephone system. This work is being performed on the e911 system to implement a vendor recommended patch.

This work will not be service affecting.
Jul 19, 14:08 CDT

Jul 22, 2024

(33688) Wireless Network Equipment Maintenance Evanston Campus- Jones-1820 Sheridan

Completed - The scheduled maintenance has been completed.
Jul 22, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 07:30 CDT

Reduced Redundancy and Network Capacity

Resolved - This incident has been resolved.
Jul 22, 10:21 CDT

Update - Northwestern Information Technology continues to work with the vendor to address a hardware issue affecting infrastructure that provides internet services.

Additional redundancy and bandwidth have been restored, but services are not yet at full capacity.

The next update will be provided on Monday, July 22nd by 11:00 CDT.
Jul 19, 17:27 CDT

Update - Northwestern Information Technology continues to work with the vendor to address a hardware issue affecting infrastructure that provides internet services.

Additional redundancy and bandwidth have been restored, but services are not yet at full capacity.

The next update will be provided on Friday, July 19th by 11:00 CDT.
Jul 18, 15:04 CDT

Identified - Northwestern IT has identified a hardware issue with infrastructure that provides internet services, and is working with the vendor to address this issue.

Additional redundancy and bandwidth have been restored, but services are not yet at full capacity.

Next update by 15:00 CDT.
Jul 18, 08:42 CDT

Investigating - Northwestern Information Technology and the ISP are investigating a service interruption. The next update will be made by 09:00 CST.
Jul 18, 00:29 CDT

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

(33889) Maintenance - Internet Services

Completed - The scheduled maintenance has been completed.
Jul 19, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 17:30 CDT

Scheduled - Northwestern Information Technology will be performing scheduled maintenance to one of our Internet Service Providers (ISP). During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Jul 19, 15:50 CDT

(33634) Regularly scheduled server maintenance patches for Canvas-related local VMs

Completed - The scheduled maintenance has been completed.
Jul 19, 07:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 07:10 CDT

Scheduled - During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Academic, NU Submissions, GradeSync and NU administrative apps for course combine, user, course and prep site creation) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU User Enrollment tool will be down from 7:10-7:45 am.
Jul 12, 13:38 CDT

(33827) Inter-Campus Optical Network Maintenance

Completed - The scheduled maintenance has been completed.
Jul 19, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 06:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on the inter-campus optical networking infrastructure. This maintenance is being performed to replace a faulty module.
Reduced redundancy is expected due to this work.
Jul 18, 11:53 CDT

Jul 18, 2024

(33380) Deploying Application and Data Migration

Completed - The scheduled maintenance has been completed.
Jul 18, 19:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:00 CDT

Scheduled - The maintenance includes deploying the production environment, swapping the domain, and running the data migration service to transfer data to the new cloud database.
Jul 8, 18:13 CDT

(33718) Abbott Hall: Floors Bsmt thru 7 and 15th - Network Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Jul 18, 18:34 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:30 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Jul 15, 18:39 CDT

(33381) SOC Team - Switch Domain

Completed - The scheduled maintenance has been completed.
Jul 18, 17:45 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 17:10 CDT

Scheduled - More details added later: we will need the CNAME to be updated for our application during this maintenance period.
Jul 8, 18:13 CDT

(32662) Kellogg Global Hub Floors: 5 Network Refresh

Completed - The scheduled maintenance has been completed.
Jul 18, 07:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 06:00 CDT

Jul 17, 2024

(33650) University Telephone Services

Completed - The scheduled maintenance has been completed.
Jul 17, 22:12 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:00 CDT

(33785) NUValidate 24.07 Release

Completed - The scheduled maintenance has been completed.
Jul 17, 21:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 19:01 CDT

Scheduled - Updates to NUValidate will be applied during this time. The system will experience a brief outage followed by a period of potentially reduced performance.
Jul 17, 10:04 CDT

(33711) Panorama Software Upgrade

Completed - The scheduled maintenance has been completed.
Jul 17, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 12:01 CDT

Scheduled - NUIT will be performing a software update to the Panorama service to address a security vulnerability.
Jul 15, 18:39 CDT

(33629) Wireless Network Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Jul 17, 12:30 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 12:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to add Network SSIDs to complete validation testing of certificate-based authentication. No service impact is expected due to the redundant nature of this equipment.
Jul 12, 14:00 CDT

Jul 16, 2024

(33427) Kellogg Global Hub Floors: 3, 4 Network Refresh

Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 CDT

Jul 15, 2024

Jul 14, 2024

No incidents reported.

Jul 13, 2024

(33185) Schedule Maintenance for CAESAR to Apply PUM 32 Financial Aid Selective to production

Completed - The scheduled maintenance has been completed.
Jul 13, 14:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 08:00 CDT

Scheduled - CAESAR will be unavailable on Saturday, 7/13/2024, from 8:00 AM to 2:00 PM CST to apply PUM 32 Financial Aid Selective Upgrade project to Production.

During the downtime window, CS860QA, CS860SUP and reporting databases will be available for any reporting issues.
Jul 1, 15:36 CDT

(32833) Evanston Network Equipment Maintenance

Completed - The scheduled maintenance has been completed.
Jul 13, 13:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 CDT

Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below.
This work involves applying a change to ensure feature compatibility for loop prevention within the network infrastructure.
Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for approximately 1-2 minutes.

40 ARTS CIRCLE DR Block Museum of Art, Mary and Leigh
90 ALHAMBRA PLAZA 90 ALHAMBRA PLAZA
600 FOSTER Chambers Hall
605 GARRETT PL 605 GARRETT PL
617 LIBRARY PL 617 LIBRARY PL
617 FOSTER blmqst Blomquist Recreation Center
618 GARRETT PL 618grt 618 GARRETT PL
618 LIBRARY PL 618lib Family Institute
619 EMERSON 619 EMERSON
620 LIBRARY PL 620 LIBRARY PL
621 GARRETT PL 621 GARRETT PL
625 GARRETT PL 625 GARRETT PL
626 LIBRARY PL 626 LIBRARY PL
629 FOSTER The Louis & Saerree Fiedler Hillel Center
1501 CENTRAL Ryan Field
1501 CENTRAL ST 1501 Central St.
1902 SHERIDAN RD 1902 SHERIDAN RD
1908 SHERIDAN RD WCAS Academic Advising
1914 SHERIDAN RD 1914 SHERIDAN RD
1918 SHERIDAN RD 1918 SHERIDAN RD
1927 ORRINGTON AV Foster-Walker Complex
1936 SHERIDAN RD 1936 SHERIDAN RD
1937 SHERIDAN RD Deering Library
1940 SHERIDAN RD 1940 SHERIDAN RD
1949 CAMPUS DR Theatre and Interpretation Center
1970 CAMPUS DR University Library
1999 CAMPUS DR Norris University Center
2000 SHERIDAN RD Womens Center
2001 SHERIDAN RD Donald P. Jacobs Center
2001 SHERIDAN RD Leverone Hall (Jacobs Center)
2003 SHERIDAN RD Andersen Hall
2006 SHERIDAN RD 2006 SHERIDAN RD
2010 SHERIDAN RD 2010 SHERIDAN RD
2016 SHERIDAN RD 2016 SHERIDAN RD
2026 N CAMPUS DR Central Utility Plant
2029 SHERIDAN RD Swift Hall
2033 SHERIDAN RD Lunt Hall
2040 SHERIDAN RD 2040 SHERIDAN RD
2046 SHERIDAN RD 2046 SHERIDAN RD
2110 SHERIDAN RD Sheil Center
2121 SHERIDAN RD Garrett-Evangelical Theological Seminary
2122 SHERIDAN RD Seabury-Western Theological Seminary
2221 CAMPUS DR Soccer Field
2250 SHERIDAN RD
2255 CAMPUS DR 2255 CAMPUS DR
2310 SHERIDAN RD Tennis Center
2701 ASHLAND AV Anderson Hall/ Burton Academic Advising Center
2705 ASHLAND AV McGaw Memorial Hall/Shirley Welsh-Ryan Arena
2707 ASHLAND AV Trienens Performance Center
3095 N. Oak Grove Ave Oak Grove Library Center
Jun 24, 15:49 CDT

(33002) Cut over to new RHEL8 Web SSO servers

Completed - The scheduled maintenance has been completed.
Jul 13, 09:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 07:00 CDT

Scheduled - Cut over production to new RHEL8 SSO servers
Jun 28, 11:31 CDT