Update - Microsoft reports that service availability remains above 99 percent, and its monitoring shows the impact has been resolved for the majority of users. However, service restoration continues across the remaining affected infrastructure. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 12:00 CDT, on Thursday, September 3.
Sep 02, 2026 - 16:00 CDT
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 12:00 CDT, on Thursday, September 3.
Sep 02, 2026 - 16:00 CDT
Update - Microsoft reports that service restoration continues across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 16:00 CDT.
Sep 02, 2026 - 11:35 CDT
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 16:00 CDT.
Sep 02, 2026 - 11:35 CDT
Update - Microsoft reports that service restoration continues across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 12:00 CDT on Wednesday, September 2.
Sep 01, 2026 - 15:59 CDT
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 12:00 CDT on Wednesday, September 2.
Sep 01, 2026 - 15:59 CDT
Update - Microsoft reports that service restoration is underway across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 16:00 CDT.
Sep 01, 2026 - 12:56 CDT
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 16:00 CDT.
Sep 01, 2026 - 12:56 CDT
Update - Microsoft reports that service restoration is underway across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 13:00 CDT.
Sep 01, 2026 - 10:43 CDT
We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.
The next update will be provided by 13:00 CDT.
Sep 01, 2026 - 10:43 CDT
Monitoring - Microsoft is reporting service restoration is underway across affected infrastructure but have not yet provided an all-clear status for this incident.
Northwestern Information Technology has monitored service restoration to our affected services as well and will continue to monitor while awaiting confirmation from Microsoft this incident is resolved.
Next update will be by 12:00 CDT
Sep 01, 2026 - 08:16 CDT
Northwestern Information Technology has monitored service restoration to our affected services as well and will continue to monitor while awaiting confirmation from Microsoft this incident is resolved.
Next update will be by 12:00 CDT
Sep 01, 2026 - 08:16 CDT
Update - Microsoft continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time.
The next update will be provided by September 1, 2026 - 8:30 CDT,
Aug 31, 2026 - 18:26 CDT
The next update will be provided by September 1, 2026 - 8:30 CDT,
Aug 31, 2026 - 18:26 CDT
Update - Microsoft continues review of affected infrastructure and recent changes made to the service to definitively confirm the cause of impact. They continue to test and implement various mitigation strategies to apply the necessary authentication component, which have so far yielded positive results. They're monitoring these tests and mitigative actions closely and will provide an estimated time to resolution as soon as one is available.
The next update will be provided by 18:30 CDT.
Aug 31, 2026 - 17:12 CDT
The next update will be provided by 18:30 CDT.
Aug 31, 2026 - 17:12 CDT
Update - Microsoft continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time.
The next update will be provided by 17:30 CDT.
Aug 31, 2026 - 15:06 CDT
The next update will be provided by 17:30 CDT.
Aug 31, 2026 - 15:06 CDT
Update - Microsoft has identified a potential remediation and is performing tests to ensure its efficacy before applying it more broadly.
They also report additional services may be affected, including OneDrive, SharePoint, and Teams Calendaring.
The next update will be provided by 15:15 CDT.
Aug 31, 2026 - 14:09 CDT
They also report additional services may be affected, including OneDrive, SharePoint, and Teams Calendaring.
The next update will be provided by 15:15 CDT.
Aug 31, 2026 - 14:09 CDT
Update - The vendor has identified a potential corrective action for the affected infrastructure and is evaluating deployment options at this time.
The next update will be provided by 14:15 CDT
Aug 31, 2026 - 13:11 CDT
The next update will be provided by 14:15 CDT
Aug 31, 2026 - 13:11 CDT
Update - The vendor continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time.
The next update will be provided by 13:15 CDT.
Aug 31, 2026 - 12:09 CDT
The next update will be provided by 13:15 CDT.
Aug 31, 2026 - 12:09 CDT
Identified - Northwestern Information Technology has identified an issue and Office 365 Email is unavailable.
While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.
The next update will be provided by 12:15 CDT.
Aug 31, 2026 - 11:10 CDT
While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.
The next update will be provided by 12:15 CDT.
Aug 31, 2026 - 11:10 CDT
Update - Northwestern Information Technology has resolved the delivery issues affecting gmail.com recipients from Northwestern faculty, staff, and students. However, alumni forwarding accounts that forward mail to gmail.com continue to experience delivery disruptions.
Jul 02, 2026 - 10:20 CDT
Jul 02, 2026 - 10:20 CDT
Update - Northwestern Information Technology continues to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.
Next update will be on Thursday, July 2nd at 10:00 CDT.
Jul 01, 2026 - 11:01 CDT
Next update will be on Thursday, July 2nd at 10:00 CDT.
Jul 01, 2026 - 11:01 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.
Next update will be on Wednesday, Jul 1, 2026 - 10:00 CDT
Jun 30, 2026 - 09:48 CDT
Next update will be on Wednesday, Jul 1, 2026 - 10:00 CDT
Jun 30, 2026 - 09:48 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.
Next update will be on Tuesday, Jun 30, 2026 - 10:00 CDT
Jun 29, 2026 - 09:15 CDT
Next update will be on Tuesday, Jun 30, 2026 - 10:00 CDT
Jun 29, 2026 - 09:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.
Next update will be on Monday, June 29, 2026 at 10:00 CDT.
Jun 26, 2026 - 10:01 CDT
Next update will be on Monday, June 29, 2026 at 10:00 CDT.
Jun 26, 2026 - 10:01 CDT
Monitoring - Northwestern University IT has implemented a workaround for Northwestern community email outbound to consumer Gmail accounts. However, accounts that forward to @gmail.com addresses are still impacted.
The next update will be on June 26, 2026 at 10:00 CDT.
Jun 25, 2026 - 19:15 CDT
The next update will be on June 26, 2026 at 10:00 CDT.
Jun 25, 2026 - 19:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.
Jun 25, 2026 - 10:39 CDT
Jun 25, 2026 - 10:39 CDT
Update - We are continuing to investigate this issue and have taken steps in an attempt to mitigate the impact.
Next update will be on June 25, 2026 at 10 CDT.
Jun 24, 2026 - 18:12 CDT
Next update will be on June 25, 2026 at 10 CDT.
Jun 24, 2026 - 18:12 CDT
Investigating - We are currently investigating an issue causing significant delays in email delivery to consumer Gmail accounts, including messages from forwarding accounts. Messages sent to Gmail recipients may take substantially longer than expected to arrive. Northwestern IT is working to resolve the issue and will provide updates here as more information becomes available.
Jun 24, 2026 - 10:23 CDT
Jun 24, 2026 - 10:23 CDT
About This Site
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
Operational
CAESAR (Student Information Systems)
Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
Operational
ConnectNU (Student Information Systems)
Operational
Data Warehouse Services (Reporting and Analytics)
Operational
ECATS (Student Information Systems)
Operational
Facilities Connect (Facilities)
Operational
Faculty Recruitment System (Human Resources Systems)
Operational
Grad Student Tracking System (Student Information Systems)
Operational
iBuyNU (Finance and Procurement Systems)
Operational
CERES (Research Administration Systems)
Operational
myHR (Human Resources Systems)
Operational
myHR Learn (Human Resources Systems)
Operational
Northwestern Loan Application System (Student Information Systems)
Operational
NUFinancials (Finance and Procurement Systems)
Operational
NU Parking (Facilities)
Operational
NUPlans (Finance and Procurement Systems)
Operational
NUPortal (Finance and Procurement Systems)
Operational
OnBase (Workflow and Document Management)
Operational
Our Northwestern (Alumni and Advancement)
Operational
PerfectForms (Workflow and Document Management)
Operational
Power BI Visualization (Reporting and Analytics)
Operational
Research Portal (Research Administration Systems)
Operational
Tableau Visualization (Reporting and Analytics)
Operational
Student Opportunity Application Portal (Research Administration Systems)
Operational
Wildcard (Finance and Procurement Systems)
Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems)
Operational
Smartsheet
Operational
Splunk (Reporting and Analytics)
Operational
ERS (Effort Reporting System) (Finance and Procurement Systems)
Operational
Blackthorn Events (Alumni and Advancement)
Operational
Graduate Student Progress (Student Information Systems)
Operational
CatConnect (Alumni and Advancement)
Operational
GiveCampus (Alumni and Advancement)
Operational
myHR Learn Integration (myHR Learn)
Operational
Communication and Collaboration
Operational
Digital Signage (REACH) (Mass Communications)
Operational
Email Defense System (EDS)
Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
Operational
G Suite (Email and Calendaring)
Operational
Microsoft Teams (Instant Messaging)
Operational
NU Listserv (Mass Communications)
Operational
NUsites (Self-Service Web Publishing)
Operational
Office 365 (Email and Calendaring)
Operational
Microsoft OneDrive (Document Sharing and Storage)
Operational
Public Group/Distribution List (Mass Communications)
Operational
Microsoft SharePoint (Document Sharing and Storage)
Operational
Television Services
Operational
Zoom Video Conferencing (Videoconferencing and Telephones)
Operational
Zoom Web Portal (Videoconferencing and Telephones)
Operational
NUInfo (Web Publishing and Hosting)
Operational
Web Content Management System (Cascade CMS)
Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring)
Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom)
Operational
Automated Telephone Directory (Videoconferencing and Zoom)
Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure
Operational
Encryption Key Escrow
Operational
Endpoint Device Backup
Operational
Endpoint Software and Configuration Management
Operational
Mobile Device Management (MDM)
Operational
Workstation Imaging
Operational
Identity and Access Management
Operational
Active Directory (Directory Services)
Operational
CyberArk (Privileged Account Management)
Operational
Duo Core Authentication Service (Authentication and Authorization Services)
Operational
Kerberos (Authentication and Authorization Services)
Operational
LDAP (Directory Services)
Operational
Northwestern Online Directory (Directory Services)
Operational
NUValidate (NETID Services)
Operational
Shibboleth (Authentication and Authorization Services)
Operational
Web Single Sign-On (Authentication and Authorization Services)
Operational
Wildcat Finder
Operational
1Password (Password Management)
Operational
Cayosoft (Directory Services)
Operational
Information Security
Operational
Client Antivirus Software (Secure Computing)
Operational
Data Center Firewall Rule Modification (Secure Computing)
Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
Operational
Endpoint Security Software (Secure Computing)
Operational
InCommon Certificates (SSL Certificate Creation)
Operational
Managed Firewall Services (Secure Computing)
Operational
Identity System Integration (Identity and Access Management)
Operational
Infrastructure
Operational
Amazon Web Services (AWS) (Cloud Service)
Operational
Cooling Systems (Data Center Facilities)
Operational
DHCP (Network Management)
Operational
DNS (Network Management)
Operational
Domain Name and Address Management (DNS/DHCP) (Network Management)
Operational
Electrical Systems (Data Center Facilities)
Operational
Enterprise Backup and Restore Services (Server Management)
Operational
Enterprise File Services (Isilon)
Operational
Firewall (Network Management)
Operational
GitHub (Cloud Service)
Operational
Google Cloud (GCP) (Cloud Service)
Operational
Intercampus Connectivity (Network Connectivity)
Operational
Load Balancing (Network Connectivity)
Operational
Microsoft AZURE (Cloud Service)
Operational
Network Access Control (NAC) (Network Management)
Operational
Network User Status Agent (NUSA) (Network Management)
Operational
Network Time Protocol (NTP) (Network Management)
Operational
NUCloud (Server Management)
Operational
Oracle RAC (Server Management)
Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity)
Operational
SolarWinds (Server Management)
Operational
SSL VPN (Network Connectivity)
Operational
Utility Power (Data Center Facilities)
Operational
Virtual Server Hosting (Server Management)
Operational
Wired Network Services (Network Connectivity)
Operational
Wireless Network Services (Network Connectivity)
Operational
Decommission Virtual Server (Server Management)
Operational
PINNACLE (Network Management)
Operational
Internet Network Services (Network Connectivity)
Operational
Anypoint Platform (Integration Services)
Operational
DataHub (Integration Services)
Operational
EventHub (Integration services)
Operational
API Management Platform (Integration Services)
Operational
Professional Services
Operational
IT Knowledge Base Service (Service Delivery and Support)
Operational
Service Management Platform (Service Delivery and Support)
Operational
Research Technologies and Support
Operational
Kellogg Linux Cluster (KLC) (Server Management)
Operational
MRI Cluster (Server Management)
Operational
NUCore
Operational
Quest Analytics Nodes
Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management)
Operational
Research Data Storage Service (RDSS)
Operational
Globus (RDMS)
Operational
Electronic Research Notebook Service (ERNS)
Operational
Software and Applications
Operational
Adobe Creative Cloud (Administrative/Business)
Operational
MATLAB (Research Tools)
Operational
Qualtrics (Research Tools)
Operational
SPSS (Research Tools)
Operational
Northwestern Print
Operational
Teaching and Learning Systems
Operational
Canvas (Digital Learning Tools)
Operational
Library Services
Operational
Panopto (Digital Learning Tools)
Operational
Technology Support Services
Operational
CONDUITS
Operational
G Suite Student Email Accounts
Operational
Remote Support Assistance
Operational
Statuspage Page Access Users
Operational
Voice Services
Operational
Call Centers (Videoconferencing and Telephones)
Operational
Cellular Services (Videoconferencing and Telephones)
Operational
Conference Bridge
Operational
Local Calling
Operational
Long Distance Calling
Operational
Speech Attendant
Operational
Telephone Services (Videoconferencing and Telephones)
Operational
Two-Way Radios (Videoconferencing and Telephones)
Operational
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(63704) Chicago Network Equipment Maintenance - Lurie 8th floor Sep 4, 2026 07:00-08:00 CDT
Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Posted on Aug 31, 2026 - 16:42 CDT
Posted on Aug 31, 2026 - 16:42 CDT
(63796) Research Portal Unavailable After Hours 9/9 Sep 9, 2026 18:00-21:00 CDT
Research Portal maintenance is scheduled for Wednesday, September 9th from 6PM to 9PM and the application will be unavailable.
Posted on Sep 02, 2026 - 09:38 CDT
Posted on Sep 02, 2026 - 09:38 CDT
Quest Analytics Nodes Maintenance Sep 15, 2026 07:00-12:00 CDT
The Quest Analytics Nodes will be unavailable during scheduled maintenance starting at 7:00 AM and ending at 12:00 PM on Tuesday, September 15th.
Service Improvements:
• Better support for latest R packages and tools, improved package management, and faster performance via upgrade to R version 4.5.1
• Enhanced reliability, faster performance, and newer data exploration capabilities in RStudio environment via upgrade to RStudio version 2026.07.1
Impact on Quest Analytics Nodes Users:
• Processes running on the Quest Analytics Nodes will be canceled when the maintenance begins.
• Users will not be able to use RStudio, JupyterHub, or SAS Studio on the Quest Analytics Nodes during the maintenance window.
• After R is upgraded to version 4.5.1, R packages should be reinstalled. Users can prepare before the maintenance by loading the R/4.5.1 module on Quest and reinstalling their packages there; see the R and RStudio on Quest page for instructions. Once maintenance is complete, those packages will be available for use on the Quest Analytics Nodes.
For any questions about this maintenance, please contact quest-help@northwestern.edu
Posted on Aug 17, 2026 - 07:47 CDT
Service Improvements:
• Better support for latest R packages and tools, improved package management, and faster performance via upgrade to R version 4.5.1
• Enhanced reliability, faster performance, and newer data exploration capabilities in RStudio environment via upgrade to RStudio version 2026.07.1
Impact on Quest Analytics Nodes Users:
• Processes running on the Quest Analytics Nodes will be canceled when the maintenance begins.
• Users will not be able to use RStudio, JupyterHub, or SAS Studio on the Quest Analytics Nodes during the maintenance window.
• After R is upgraded to version 4.5.1, R packages should be reinstalled. Users can prepare before the maintenance by loading the R/4.5.1 module on Quest and reinstalling their packages there; see the R and RStudio on Quest page for instructions. Once maintenance is complete, those packages will be available for use on the Quest Analytics Nodes.
For any questions about this maintenance, please contact quest-help@northwestern.edu
Posted on Aug 17, 2026 - 07:47 CDT