All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business Operational
CAESAR (Student Information Systems) Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational
ConnectNU (Student Information Systems) Operational
Data Warehouse Services (Reporting and Analytics) Operational
ECATS (Student Information Systems) Operational
Facilities Connect (Facilities) Operational
Faculty Recruitment System (Human Resources Systems) Operational
Grad Student Tracking System (Student Information Systems) Operational
iBuyNU (Finance and Procurement Systems) Operational
CERES (Research Administration Systems) Operational
myHR (Human Resources Systems) Operational
myHR Learn (Human Resources Systems) Operational
Northwestern Loan Application System (Student Information Systems) Operational
NUFinancials (Finance and Procurement Systems) Operational
NU Parking (Facilities) Operational
NUPlans (Finance and Procurement Systems) Operational
NUPortal (Finance and Procurement Systems) Operational
OnBase (Workflow and Document Management) Operational
Our Northwestern (Alumni and Advancement) Operational
PerfectForms (Workflow and Document Management) Operational
Power BI Visualization (Reporting and Analytics) Operational
Research Portal (Research Administration Systems) Operational
Tableau Visualization (Reporting and Analytics) Operational
Student Opportunity Application Portal (Research Administration Systems) Operational
Wildcard (Finance and Procurement Systems) Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational
Smartsheet Operational
Splunk (Reporting and Analytics) Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) Operational
Blackthorn Events (Alumni and Advancement) Operational
Graduate Student Progress (Student Information Systems) Operational
CatConnect (Alumni and Advancement) Operational
GiveCampus (Alumni and Advancement) Operational
myHR Learn Integration (myHR Learn) Operational
Communication and Collaboration Operational
Digital Signage (REACH) (Mass Communications) Operational
Email Defense System (EDS) Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational
G Suite (Email and Calendaring) Operational
Microsoft Teams (Instant Messaging) Operational
NU Listserv (Mass Communications) Operational
NUsites (Self-Service Web Publishing) Operational
Office 365 (Email and Calendaring) Operational
Microsoft OneDrive (Document Sharing and Storage) Operational
Public Group/Distribution List (Mass Communications) Operational
Microsoft SharePoint (Document Sharing and Storage) Operational
Television Services Operational
Zoom Video Conferencing (Videoconferencing and Telephones) Operational
Zoom Web Portal (Videoconferencing and Telephones) Operational
NUInfo (Web Publishing and Hosting) Operational
Web Content Management System (Cascade CMS) Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure Operational
Encryption Key Escrow Operational
Endpoint Device Backup Operational
Endpoint Software and Configuration Management Operational
Mobile Device Management (MDM) Operational
Workstation Imaging Operational
Identity and Access Management Operational
Active Directory (Directory Services) Operational
CyberArk (Privileged Account Management) Operational
Duo Core Authentication Service (Authentication and Authorization Services) Operational
Kerberos (Authentication and Authorization Services) Operational
LDAP (Directory Services) Operational
Northwestern Online Directory (Directory Services) Operational
NUValidate (NETID Services) Operational
Shibboleth (Authentication and Authorization Services) Operational
Web Single Sign-On (Authentication and Authorization Services) Operational
Wildcat Finder Operational
1Password (Password Management) Operational
Cayosoft (Directory Services) Operational
Information Security Operational
Client Antivirus Software (Secure Computing) Operational
Data Center Firewall Rule Modification (Secure Computing) Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational
Endpoint Security Software (Secure Computing) Operational
InCommon Certificates (SSL Certificate Creation) Operational
Managed Firewall Services (Secure Computing) Operational
Identity System Integration (Identity and Access Management) Operational
Infrastructure Operational
Amazon Web Services (AWS) (Cloud Service) Operational
Cooling Systems (Data Center Facilities) Operational
DHCP (Network Management) Operational
DNS (Network Management) Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) Operational
Electrical Systems (Data Center Facilities) Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) Operational
Firewall (Network Management) Operational
GitHub (Cloud Service) Operational
Google Cloud (GCP) (Cloud Service) Operational
Intercampus Connectivity (Network Connectivity) Operational
Load Balancing (Network Connectivity) Operational
Microsoft AZURE (Cloud Service) Operational
Network Access Control (NAC) (Network Management) Operational
Network User Status Agent (NUSA) (Network Management) Operational
Network Time Protocol (NTP) (Network Management) Operational
NUCloud (Server Management) Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational
SolarWinds (Server Management) Operational
SSL VPN (Network Connectivity) Operational
Utility Power (Data Center Facilities) Operational
Virtual Server Hosting (Server Management) Operational
Wired Network Services (Network Connectivity) Operational
Wireless Network Services (Network Connectivity) Operational
Decommission Virtual Server (Server Management) Operational
PINNACLE (Network Management) Operational
Internet Network Services (Network Connectivity) Operational
Anypoint Platform (Integration Services) Operational
DataHub (Integration Services) Operational
EventHub (Integration services) Operational
API Management Platform (Integration Services) Operational
Professional Services Operational
IT Knowledge Base Service (Service Delivery and Support) Operational
Service Management Platform (Service Delivery and Support) Operational
Research Technologies and Support Operational
Kellogg Linux Cluster (KLC) (Server Management) Operational
MRI Cluster (Server Management) Operational
NUCore Operational
Quest Analytics Nodes Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational
Research Data Storage Service (RDSS) Operational
Globus (RDMS) Operational
Electronic Research Notebook Service (ERNS) Operational
Software and Applications Operational
Adobe Creative Cloud (Administrative/Business) Operational
MATLAB (Research Tools) Operational
Qualtrics (Research Tools) Operational
SPSS (Research Tools) Operational
Northwestern Print Operational
Teaching and Learning Systems Operational
Canvas (Digital Learning Tools) Operational
Library Services Operational
Panopto (Digital Learning Tools) Operational
Technology Support Services Operational
CONDUITS Operational
G Suite Student Email Accounts Operational
Remote Support Assistance Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) Operational
Cellular Services (Videoconferencing and Telephones) Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) Operational
Two-Way Radios (Videoconferencing and Telephones) Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(64447) Wireless Authentication Server Software Update Sep 17, 2026 19:00-21:00 CDT

Northwestern Information Technology will be applying a patch to the authentication servers used to authenticate wireless users. When the main server gets rebooted wireless guest and device registrations will not function for the 10 minutes the server is rebooting. All other authentication services, including certificate-based authentication, will continue to work due to the redundancy of the servers.
Posted on Sep 14, 2026 - 16:54 CDT

(64451) Evanston and Chicago Campus Network maintenance Sep 18, 2026 05:30-08:30 CDT

Northwestern Information Technology will be performing a software upgrade to the Palo Alto Departmental firewalls listed below. The firewalls are being upgraded to install new software that brings them up to the latest vendor-recommended version and also protects us from recently released security vulnerabilities. Standalone firewalls will be down for around 5-10 minutes during the reboot. No end user impact for the Redundant Paired firewalls during this upgrade due to the redundant nature of this equipment.

Standalone Firewalls
2211campus-fw-2589-1-kgsm
evdc-pavm-fw-1146-2-kgsm
evdc-pavm-fw-1146-3-qatar
evdc-pavm-fw-2265-1-parking
evdc-pavm-fw-2265-1-xraydiff
mainlib-idf-fw-1-mti
Chdc-232-021536-fw-1-law
Wieb-723-fw-1-sps


Redundant Paired Firewall
crown-g228-fw-1-ootpagc-n0/1
evdc-g48-pa-kgsm-n0/1
evdc-o48-fw-1-fsm-n0/1
evdc-pavm-fw-1146-1-fsm-n0/1
evdc-pavm-fw-1146-1-invest-n0/1
evdc-pavm-fw-1146-1-meas-node0/1
evdc-pavm-fw-1146-1-pce-n0/1
evdc-pavm-fw-1146-3-iso-node0/
evdc-pavm-fw-1146-3-nul-node0/1
evdc-pavm-fw-1146-3-sesp-n0/1
evdc-pavm-fw-2265-1-art-n0/
evdc-pavm-fw-2265-1-bienen-n0/1
evdc-pavm-fw-2265-1-ciera-n0/1
evdc-pavm-fw-2265-1-collab-node0/1
evdc-pavm-fw-2265-1-law-n0/1
evdc-pavm-fw-2265-1-nuance-n0/1
evdc-pavm-fw-2265-1-nucore-n0/1
evdc-pavm-fw-2265-1-psinfra-n0/1
evdc-pavm-fw-2265-1-sa-node0/1
evdc-pavm-fw-2265-1-soc-n0/1
evdc-pavm-fw-2265-3-research-n0/1
evdc-pavm-fw-2265-4-ci-node0/1
lev-g158-0g0e12-fw-athletics-1/2
Chdc-pavm-fw-2267-1-fsm-node0/1
Chdc-pavm-fw-2267-1-meas-node0/1
Chdc-pavm-fw-2267-2-nul-node0/1
Posted on Sep 14, 2026 - 16:55 CDT

(64350) Evanston Network Equipment Maintenance Sep 18, 2026 05:30-07:30 CDT

Northwestern Information Technology will be performing software upgrade on network equipment on the Evanston campus at the locations listed below. This work
Is to address potential security vulnerabilities. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.

40 ARTS CIRCLE DR Block Museum of Art, Mary and Leigh
90 ALHAMBRA PLAZA
600 FOSTER Chambers Hall
605 GARRETT PL
617 LIBRARY PL
617 FOSTER Blomquist Recreation Center
618 GARRETT PL
618 LIBRARY PL Family Institute
619 EMERSON
620 LIBRARY PL
621 GARRETT PL
625 GARRETT PL
626 LIBRARY PL
629 FOSTER The Louis & Saerree Fiedler Hillel Center
1405 Central St Softball
1501 CENTRAL Ryan Field
1902 SHERIDAN RD
1908 SHERIDAN RD WCAS Academic Advising
1914 SHERIDAN RD
1918 SHERIDAN RD
1927 ORRINGTON AV Foster-Walker Complex
1936 SHERIDAN RD
1937 SHERIDAN RD Deering Library
1940 SHERIDAN RD
1949 CAMPUS DR Theatre and Interpretation Center
1970 CAMPUS DR University Library
1999 CAMPUS DR Norris University Center
2000 SHERIDAN RD Womens Center
2001 SHERIDAN RD Donald P. Jacobs Center
2006 SHERIDAN RD
2010 SHERIDAN RD
2016 SHERIDAN RD
2026 N CAMPUS DR Central Utility Plant
2029 SHERIDAN RD Swift Hall
2031 SHERIDAN RD Shanley Hall
2033 SHERIDAN RD Lunt Hall
2040 SHERIDAN RD
2046 SHERIDAN RD
2110 SHERIDAN RD Sheil Center
2121 SHERIDAN RD Garrett-Evangelical Theological Seminary
2122 SHERIDAN RD 2122 Sheridan
2235 CAMPUS DR
2250 SHERIDAN RD
2255 CAMPUS DR
2310 SHERIDAN RD Tennis Center
2701 ASHLAND AV Anderson Hall/ Burton Academic Advising Center
2705 ASHLAND AV McGaw Memorial Hall/Welsh-Ryan Arena
2707 ASHLAND AV Trienens Performance Center
3095 N. Oak Grove Ave Oak Grove Library Center

50 ARTS CIRCLE DR Pick-Staiger Concert Hall
60 ARTS CIRCLE DR Regenstein Hall of Music
70 ARTS CIRCLE DR Bienen School of Music
405 CHURCH
515 CLARK
555 CLARK
601 UNIVERSITY PL Scott Hall
618 EMERSON Delta Gamma Sorority
619 CLARK
619 UNIVERSITY PL Kappa Alpha Theta Sorority
625 UNIVERSITY PL Delta Delta Delta Sorority
626 UNIVERSITY PL Shepard Residential College
630 CLINTON PL
630 EMERSON Hobart House
633 CLARK Rebecca Crown Center
633 EMERSON
636 EMERSON Pi Beta Phi Sorority
637 UNIVERSITY PL Alpha Chi Omega Sorority
640 EMERSON Gamma Phi Beta Sorority
647 UNIVERSITY PL Rogers House Residence Hall
650 EMERSON North Mid-Quads Residence Hall
655 UNIVERSITY PL South Mid-Quads Residence Hall
700 UNIVERSITY PL Lutkin Memorial Hall
701 UNIVERSITY PL Alpha Phi Sorority
710 EMERSON
711 UNIVERSITY PL Kappa Delta Sorority
711 ELGIN RD Music Administration Building
717 UNIVERSITY PL Delta Zeta Sorority
720 EMERSON Sigma Alpha Iota Sorority
720 UNIVERSITY PL
721 UNIVERSITY PL Evans Scholars House
726 UNIVERSITY PL Chapin Hall (Humanities Residential College)
910 UNIVERSITY PL
1007 CHURCH 1007 Church
1201 DAVIS 1201 Davis
1220 LEON PL 1220 Leon
1603 ORRINGTON AV 1603 Orrington
1725 ORRINGTON AV McManus Living-Learning Center
1800 SHERIDAN RD John Evans Alumni Center
1800 SHERMAN AV 1800 Sherman Ave.
1801 HINMAN AV 1801 Hinman Ave.
1801 MAPLE AV 1801 Maple Ave
1808 CHICAGO AV
1809 CHICAGO AV 1809 Chicago Ave
1810 CHICAGO AV
1812 HINMAN AV
1813 HINMAN AV
1815 CHICAGO AV
1818 HINMAN AV Brentano Hall
1819 HINMAN AV
1820 CHICAGO AV Allison Hall
1820 SHERIDAN RD Jones Fine and Performing Arts Residential College
1823 SHERMAN AV Music Practice Hall
1823 CAMPUS DR Sailing Center
1835 HINMAN AV
1838 CHICAGO AV
1840 CAMPUS DR Kresge Underground
1841 SHERIDAN RD Visitor Center
1845 SHERIDAN RD Fisk Hall
1850 CAMPUS DR Locy Hall
1855 SHERIDAN RD East Fairchild (Communications Residential College
1856 ORRINGTON AV
1860 CAMPUS DR Crowe Hall
1861 SHERIDAN RD West Fairchild (International Studies Residential
1865 SHERMAN AV Willard Residential College
1870 ORRINGTON AV Chi Omega Sorority
1870 CAMPUS DR McCormick Foundation Center
1870 SHERIDAN RD Alice Millar Chapel/ Parkes Hall
1871 ORRINGTON AV Kappa Kappa Gamma Sorority
1877 CAMPUS DR John J. Louis Hall
1880 CAMPUS DR Kresge Hall
1881 SHERIDAN RD Harris Hall
1897 SHERIDAN RD University Hall
1900 ORRINGTON AV
1915 MAPLE AV Engelhart Hall
1920 CAMPUS DR Annie May Swift Hall
2020 RIDGE AV
2131 ORRINGTON AV 2131 Orrington Av
2135 ORRINGTON AV
2601 ORRINGTON AV Wieboldt House
Posted on Sep 14, 2026 - 17:45 CDT

(64318) Canvas (Northwestern) Custom Apps brief downtime due to scheduled maintenance patches Sep 18, 2026 07:10-07:45 CDT

During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Submissions, NU Academic, GradeSync and NU administrative apps for course combine, user, course and prep site creation and admin password update) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU Batch Enrollment tool will be down from 7:10-7:45 am.
Posted on Sep 11, 2026 - 11:38 CDT

(64307) University Voice/Telephone Services Maintenance Sep 23, 2026 19:00-22:30 CDT

Northwestern Information Technology will be performing maintenance on the University Telephone Platform to install new SSL/TLS certificates.
No service impact is expected.
Posted on Sep 11, 2026 - 10:20 CDT

Sep 17, 2026

(64348) Evanston Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Sep 17, 06:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 05:30 CDT
Scheduled - Northwestern Information Technology will be performing software upgrade on network equipment on the Evanston campus at the locations listed below. This work
Is to address potential security vulnerabilities. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.

560 LINCOLN Schapiro Hall
584 LINCOLN
600 LINCOLN
616 NOYES
617 DARTMOUTH PL
617 HAVEN Navy Reserve Officer Training Corps
617 NOYES
619 COLFAX Delta Chi Fraternity
625 COLFAX
625 HAVEN
625 NOYES
627 DARTMOUTH PL
629 NOYES
630 DARTMOUTH PL
630 LINCOLN
640 COLFAX
640 LINCOLN 640 Lincoln
2120 CAMPUS DR Annenberg Hall
2131 TECH DR Dearborn Observatory
2133 SHERIDAN RD Ford Motor Company Engineering Design Center
2137 TECH DR Catalysis Center
2145 SHERIDAN RD Technological Institute
2169 CAMPUS DR James L Allen Center
2211 CAMPUS DR Kellogg Global Hub
2170 CAMPUS DR Silverman Hall
2190 CAMPUS DR Nanofabrication/ Ryan Hall
2200 CAMPUS DR Pancoe-Evanston Northwestern Healthcare Life Science
2205 TECH DR Hogan Building
2220 CAMPUS DR Cook Hall
2233 TECH DR Seeley G. Mudd Science and Engineering Library
2240 CAMPUS DR Frances Searle Building
2245 SHERIDAN RD Sargent Residence Hall
2247 SHERIDAN RD Phi Kappa Psi Fraternity
2249 SHERIDAN RD Sigma Chi Fraternity
2251 SHERIDAN RD
2255 CAMPUS DR
2303 SHERIDAN RD
2305 SHERIDAN RD Bobb Residence Hall
2307 SHERIDAN RD Delta Upsilon Fraternity
2309 SHERIDAN RD Lindgren Hall
2311 CAMPUS DR Henry Crown Sports Pavilion/ Norris Aquatic Center
2313 SHERIDAN RD Chi Psi Fraternity
2315 CAMPUS DR North Garage
2317 SHERIDAN RD Delta Tau Delta Fraternity
2321 SHERIDAN RD Goodrich House Residence Hall
2324 CAMPUS DR Ayers College of Commerce & Industry
2325 SHERIDAN RD Sigma Alpha Epsilon Fraternity
2331 SHERIDAN RD Phi Gamma Delta Fraternity
2332 CAMPUS DR Slivka Residence Hall
2335 SHERIDAN RD Sigma Nu Fraternity
2339 SHERIDAN RD Lambda Chi Alpha Fraternity
2341 SHERIDAN RD Sigma Phi Epsilon Fraternity
2347 SHERIDAN RD Phi Delta Theta Fraternity
2349 SHERIDAN RD Beta Theta Pi Fraternity
2400 SHERIDAN RD Elder Residence Hall
2420 CAMPUS DR Kemper Residence Hall
Sep 14, 17:44 CDT

Sep 16, 2026

CatConnect (Alumni and Advancement) Service Interruption
Resolved - This incident has been resolved.
Sep 16, 13:26 CDT
Update - The vendor has applied a mitigation for this issue, but is still performing additional verification across their environments. Some users may continue to experience severe delays, intermittent errors, or difficulty accessing some services.

The next update will be provided by 13:00 CDT.
Sep 16, 11:48 CDT
Identified - Northwestern Information Technology has identified an issue causing a service interruption to CatConnect (Alumni and Advancement). Users may experience severe delays, intermittent errors, or an inability to access some services.

Although the vendor is working to resolve the issue as soon as possible, we have not yet received a projected resolution time.

The next update will be provided by 11:00 CDT.
Sep 16, 09:43 CDT
Ward Building - 7th Floor Network Service Interruption
Resolved - This incident has been resolved.
Sep 16, 08:48 CDT
Identified - Northwestern Information Technology has identified a service interruption for wired, wireless, and telephone services on the seventh floor of the Ward Building. A technician has been dispatched to resolve the issue and restore service.

The next update will be provided by 9:00 CDT.
Sep 16, 07:58 CDT
(64347) Chicago Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Sep 16, 07:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 05:30 CDT
Scheduled - Northwestern Information Technology will be performing software upgrade on network equipment on the Chicago campus. This work
Is to address potential security vulnerabilities. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Sep 14, 17:43 CDT
Apply Weblogic September 2026 CSPU to Production systems
Completed - The scheduled maintenance has been completed.
Sep 16, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 18:00 CDT
Scheduled - Oracle has released a round of high-priority patches that we will apply this evening for myHR, NUFinancials, and CAESAR. Similar to our work in August, we will implement a rolling update, meaning users may briefly lose their connection to systems as the various servers are taken offline. They will be able to log back in immediately and connect through another server.

Maintenance Schedule
• 6–8 p.m. — myHR
• 8–10 p.m. — NUFinancials
• 10 p.m. to Midnight — CAESAR

Thank you for your understanding as we work to ensure the security of the enterprise systems.

Maintenance time is 6pm - 12am
Sep 15, 17:01 CDT

Sep 15, 2026

Significant delays in email delivery to consumer Gmail accounts
Resolved - Northwestern Information Technology has confirmed that the delivery delay issue has now been resolved.
Sep 15, 16:37 CDT
Update - Northwestern Information Technology has resolved the delivery issues affecting gmail.com recipients from Northwestern faculty, staff, and students. However, alumni forwarding accounts that forward mail to gmail.com continue to experience delivery disruptions.
Jul 2, 10:20 CDT
Update - Northwestern Information Technology continues to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.

Next update will be on Thursday, July 2nd at 10:00 CDT.
Jul 1, 11:01 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.

Next update will be on Wednesday, Jul 1, 2026 - 10:00 CDT
Jun 30, 09:48 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.

Next update will be on Tuesday, Jun 30, 2026 - 10:00 CDT
Jun 29, 09:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.

Next update will be on Monday, June 29, 2026 at 10:00 CDT.
Jun 26, 10:01 CDT
Monitoring - Northwestern University IT has implemented a workaround for Northwestern community email outbound to consumer Gmail accounts. However, accounts that forward to @gmail.com addresses are still impacted.

The next update will be on June 26, 2026 at 10:00 CDT.
Jun 25, 19:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.
Jun 25, 10:39 CDT
Update - We are continuing to investigate this issue and have taken steps in an attempt to mitigate the impact.

Next update will be on June 25, 2026 at 10 CDT.
Jun 24, 18:12 CDT
Investigating - We are currently investigating an issue causing significant delays in email delivery to consumer Gmail accounts, including messages from forwarding accounts. Messages sent to Gmail recipients may take substantially longer than expected to arrive. Northwestern IT is working to resolve the issue and will provide updates here as more information becomes available.
Jun 24, 10:23 CDT
Quest Analytics Nodes Maintenance
Completed - The scheduled maintenance has been completed.
Sep 15, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:00 CDT
Scheduled - The Quest Analytics Nodes will be unavailable during scheduled maintenance starting at 7:00 AM and ending at 12:00 PM on Tuesday, September 15th.

Service Improvements:
• Better support for latest R packages and tools, improved package management, and faster performance via upgrade to R version 4.5.1
• Enhanced reliability, faster performance, and newer data exploration capabilities in RStudio environment via upgrade to RStudio version 2026.07.1

Impact on Quest Analytics Nodes Users:
• Processes running on the Quest Analytics Nodes will be canceled when the maintenance begins.
• Users will not be able to use RStudio, JupyterHub, or SAS Studio on the Quest Analytics Nodes during the maintenance window.
• After R is upgraded to version 4.5.1, R packages should be reinstalled. Users can prepare before the maintenance by loading the R/4.5.1 module on Quest and reinstalling their packages there; see the R and RStudio on Quest page for instructions. Once maintenance is complete, those packages will be available for use on the Quest Analytics Nodes.

For any questions about this maintenance, please contact quest-help@northwestern.edu
Aug 17, 07:47 CDT
Research Portal Service Interruption
Resolved - This incident has been resolved.
Sep 15, 09:36 CDT
Identified - Northwestern Information Technology has identified an issue that is causing a service interruption to Research Portal.

Support staff are working to restore service as quickly as possible.

The next update will be provided by 10:30 CDT.
Sep 15, 09:17 CDT

Sep 14, 2026

Cognos Self-Service Reporting and Data Visualization Service Interruption
Resolved - This incident has been resolved.
Sep 14, 09:37 CDT
Identified - Support staff have identified root cause and are implementing a fix to restore services at this time.

The next update will be provided by 10:00 CDT
Sep 14, 08:23 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption for Cognos Self-Service Reporting and Data Visualization.

Support staff are working to restore service as quickly as possible.

The next update will be provided by 8:30 CDT.
Sep 14, 07:39 CDT

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

Apple Mail Connectivity Issues
Resolved - Microsoft has confirmed that the issue is resolved and that service is restored for users of the Apple Mail Client connecting to and using Exchange Web Services (EWS).
Sep 11, 09:21 CDT
Identified - Northwestern Information Technology - Collaboration Services is aware of some issues for a limited number of users that have Apple Mail clients connecting to and using Exchange Web Services (EWS). Apple is also aware of this issue.

Users are asked to either use Outlook Web Access (OWA) / Webmail or setup the Mac Outlook client as a workaround until the issue is resolved.

Collaboration Services is looking into the issue and updates will be provided as they become available.
Sep 10, 14:38 CDT

Sep 10, 2026

(64060) University Telephone Services
Completed - The scheduled maintenance has been completed.
Sep 10, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing software upgrades on a small group of University Desktop Phones. We will be upgrading the software on these phones to resolve security vulnerabilities. Each phone will reboot multiple times over a two to three minute time frame to complete the upgrade. Telephones that are participating in active calls at the time of the upgrade will defer the upgrade until the active call is completed.
Sep 4, 14:32 CDT
(64059) Two-Way Radio System Equipment Upgrade
Completed - The scheduled maintenance has been completed.
Sep 10, 07:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:30 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade hardware on the Two-Way Radio System. During this maintenance window there will be a brief service interruption of approximately 15 minutes at 7:15 AM. All users will see “Out of Range" on their radios and there will be no service on either campus. The only exception is limited radio to radio communication for UP CSOs, Facilities, and TNS who will be able to use secondary zone channel 4 for a talk around which is programmed into the radios. Facilities Dispatch stations will not function. NUPD Dispatch stations will see Starcom and Cook County resources but not the Northwestern radio network.
Sep 4, 14:37 CDT
(64065) Evanston Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure on the Evanston Campus all non-Data Center buildings. This work is to upgrade software on the specific equipment. No interruption will be expected due to the redundancy of the system.
Sep 4, 14:22 CDT

Sep 9, 2026

(63796) Research Portal Unavailable After Hours 9/9
Completed - The scheduled maintenance has been completed.
Sep 9, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 18:00 CDT
Scheduled - Research Portal maintenance is scheduled for Wednesday, September 9th from 6PM to 9PM and the application will be unavailable.
Sep 2, 09:38 CDT
Team Dynamix Degraded Performance
Resolved - This incident has been resolved.
Sep 9, 11:13 CDT
Monitoring - Northwestern Information Technology has monitored an improvement to the performance of Team Dynamix after the vendor identified and resolved the root cause of the slowness.

Staff will continue to monitor to ensure that the performance remains stable.

The next update will be provided by 11:30 CDT.
Sep 9, 10:37 CDT
Identified - Northwestern Information Technology has identified an issue with Team Dynamix that is causing a subset of services to have degraded performance.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 11:00 CDT.
Sep 9, 10:33 CDT
(64064) Chicago Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Sep 9, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to upgrade software on the specific equipment. No interruption will be expected due to the redundancy of the system.

211 E SUPERIOR ST
240 E HURON ST McGaw Pavilion
300 E SUPERIOR ST Tarry Research & Education Building
303 E SUPERIOR ST Robert H Lurie Medical Research Center
303 E CHICAGO AV Montgomery Ward Building
310 E SUPERIOR ST Morton Medical Research Building
320 E SUPERIOR ST Searle Medical Research Building
321 E ERIE ST
333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
339 E CHICAGO AV Wieboldt Hall
350 E SUPERIOR ST Robert McCormick Hall
357 E CHICAGO AV Levy Mayer Hall
375 E CHICAGO AV Arthur Rubloff Building
750 N LAKE SHORE DR
Sep 4, 14:22 CDT

Sep 8, 2026

(64172) WebSSO Emergency System Patching
Completed - The scheduled maintenance has been completed.
Sep 8, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 20:00 CDT
Scheduled - WebSSO is being patched to address critical security vulnerabilities in the system. A very brief outage of 1-2 minutes is expected.
Sep 8, 17:26 CDT
(64063) Chicago Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Sep 8, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to upgrade software on the specific equipment. No interruption will be expected due to the redundancy of the system.

275 E Chestnut
303 E WACKER DR
345 E SUPERIOR ST 345 E. Superior St.
625 N MICHIGAN AVE 625 N Michigan Av
633 St. Clair
645 N MICHIGAN AV
676 N ST CLAIR
680 N Lake Shore Dr
710 N Lake Shore Dr Abbott Hall
875 N Michigan Ave
Sep 4, 14:22 CDT

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

(63704) Chicago Network Equipment Maintenance - Lurie 8th floor
Completed - The scheduled maintenance has been completed.
Sep 4, 07:27 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Aug 31, 16:42 CDT

Sep 3, 2026

Tableau Visualization Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Tableau Visualization.
Sep 3, 16:31 CDT
Update - Northwestern Information Technology has identified an issue with Tableau Visualization impacting a subset of services.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 17:00 CDT.
Sep 3, 15:56 CDT
Update - Northwestern Information Technology has identified an issue with Tableau Visualization impacting a subset of services.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 16:00 CDT.
Sep 3, 14:59 CDT
Identified - Northwestern Information Technology has identified an issue with Tableau Visualization impacting a subset of services.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 15:00 CDT.
Sep 3, 14:10 CDT
Office 365 Email and Calendaring Service Interruption
Resolved - Service has been restored to Microsoft Outlook. Microsoft has confirmed that the global issue affecting Office 365 email and calendaring service has been resolved
Sep 3, 14:49 CDT
Update - Microsoft reports that, while monitoring service telemetry, it identified a small number of errors affecting mail flow. Microsoft is conducting targeted service restarts to reduce these errors and mitigate their impact. In parallel, Microsoft is continuing to analyze service health telemetry to determine whether any additional mitigation actions are required to fully restore normal functionality.

Northwestern Information Technology continues to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution. We will continue to monitor the situation and provide updates as new information becomes available.

The next update will be provided by 16:00 CDT.
Sep 3, 11:47 CDT
Update - Microsoft reports that service availability remains above 99 percent, and its monitoring shows the impact has been resolved for the majority of users. However, service restoration continues across the remaining affected infrastructure. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.

We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.

The next update will be provided by 12:00 CDT, on Thursday, September 3.
Sep 2, 16:00 CDT
Update - Microsoft reports that service restoration continues across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.

We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.

The next update will be provided by 16:00 CDT.
Sep 2, 11:35 CDT
Update - Microsoft reports that service restoration continues across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.

We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.

The next update will be provided by 12:00 CDT on Wednesday, September 2.
Sep 1, 15:59 CDT
Update - Microsoft reports that service restoration is underway across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.

We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.

The next update will be provided by 16:00 CDT.
Sep 1, 12:56 CDT
Update - Microsoft reports that service restoration is underway across the affected infrastructure but has not yet provided an all-clear status for this incident. We continue to see service restoration for affected services across the University, though some users may still experience intermittent issues as Microsoft works toward full resolution.

We will continue to monitor services while awaiting Microsoft's confirmation that this incident is resolved.

The next update will be provided by 13:00 CDT.
Sep 1, 10:43 CDT
Monitoring - Microsoft is reporting service restoration is underway across affected infrastructure but have not yet provided an all-clear status for this incident.

Northwestern Information Technology has monitored service restoration to our affected services as well and will continue to monitor while awaiting confirmation from Microsoft this incident is resolved.

Next update will be by 12:00 CDT
Sep 1, 08:16 CDT
Update - Microsoft continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time.

The next update will be provided by September 1, 2026 - 8:30 CDT,
Aug 31, 18:26 CDT
Update - Microsoft continues review of affected infrastructure and recent changes made to the service to definitively confirm the cause of impact. They continue to test and implement various mitigation strategies to apply the necessary authentication component, which have so far yielded positive results. They're monitoring these tests and mitigative actions closely and will provide an estimated time to resolution as soon as one is available.

The next update will be provided by 18:30 CDT.
Aug 31, 17:12 CDT
Update - Microsoft continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time.

The next update will be provided by 17:30 CDT.
Aug 31, 15:06 CDT
Update - Microsoft has identified a potential remediation and is performing tests to ensure its efficacy before applying it more broadly.

They also report additional services may be affected, including OneDrive, SharePoint, and Teams Calendaring.

The next update will be provided by 15:15 CDT.
Aug 31, 14:09 CDT
Update - The vendor has identified a potential corrective action for the affected infrastructure and is evaluating deployment options at this time.

The next update will be provided by 14:15 CDT
Aug 31, 13:11 CDT
Update - The vendor continues working to resolve this issue as quickly as possible; however, we have not yet received a projected resolution time.

The next update will be provided by 13:15 CDT.
Aug 31, 12:09 CDT
Identified - Northwestern Information Technology has identified an issue and Office 365 Email is unavailable.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 12:15 CDT.
Aug 31, 11:10 CDT
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