Identified - Northwestern IT is aware of a storage issue limiting alum.northwestern.edu users from uploading to Google Photos. The issue is due to unexpected changes that Google made to the alum.northwestern.edu storage environment. We are discussing the matter with Google to identify a workaround.

We will provide updates on this issue as they become available.

Sep 15, 2023 - 11:56 CDT

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business
Operational
CAESAR (Student Information Systems)
Operational
CATracks (Alumni and Advancement)
Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
Operational
ConnectNU (Student Information Systems)
Operational
Data Warehouse Services (Reporting and Analytics)
Operational
ECATS (Student Information Systems)
Operational
Facilities Connect (Facilities)
Operational
Faculty Recruitment System (Human Resources Systems)
Operational
Grad Student Tracking System (Student Information Systems)
Operational
iBuyNU (Finance and Procurement Systems)
Operational
CERES (Research Administration Systems)
Operational
myHR (Human Resources Systems)
Operational
myHR Learn (Human Resources Systems)
Operational
Northwestern Loan Application System (Student Information Systems)
Operational
NUFinancials (Finance and Procurement Systems)
Operational
NU Parking (Facilities)
Operational
NUPlans (Finance and Procurement Systems)
Operational
NUPortal (Finance and Procurement Systems)
Operational
OnBase (Workflow and Document Management)
Operational
Our Northwestern (Alumni and Advancement)
Operational
PerfectForms (Workflow and Document Management)
Operational
Power BI Visualization (Reporting and Analytics)
Operational
Research Portal (Research Administration Systems)
Operational
Tableau Visualization (Reporting and Analytics)
Operational
Student Opportunity Application Portal (Research Administration Systems)
Operational
Wildcard (Finance and Procurement Systems)
Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems)
Operational
Smartsheet
Operational
Splunk (Reporting and Analytics)
Operational
Communication and Collaboration
Partial Outage
Digital Signage (REACH) (Mass Communications)
Operational
Email Defense System (EDS)
Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
Operational
G Suite
Partial Outage
Microsoft Teams
Operational
NU Listserv (Mass Communications)
Operational
NUsites (Self-Service Web Publishing)
Operational
Office 365
Operational
OneDrive
Operational
Public Group/Distribution List (Mass Communications)
Operational
SharePoint
Operational
Television Services
Operational
Zoom Video Conferencing (Videoconferencing and Telephones)
Operational
Zoom Web Portal (Videoconferencing and Telephones)
Operational
NUInfo
Operational
Web Content Management System (Cascade CMS)
Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring)
Operational
E911 Emergency Telephone Calling Operational
Automated Telephone Directory
Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure
Operational
Encryption Key Escrow
Operational
Endpoint Device Backup
Operational
Endpoint Software and Configuration Management
Operational
Mobile Device Management (MDM)
Operational
Workstation Imaging
Operational
Identity and Access Management
Operational
Active Directory (Directory Services)
Operational
CyberArk (Privileged Account Management)
Operational
Duo Core Authentication Service (Authentication and Authorization Services)
Operational
Kerberos (Authentication and Authorization Services)
Operational
LDAP (Directory Services)
Operational
Northwestern Online Directory (Directory Services)
Operational
NUValidate (NETID Services)
Operational
Shibboleth (Authentication and Authorization Services)
Operational
Web Single Sign-On (Authentication and Authorization Services)
Operational
Wildcat Finder
Operational
Information Security
Operational
Client Antivirus Software (Secure Computing)
Operational
Data Center Firewall Rule Modification (Secure Computing)
Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
Operational
Endpoint Security Software (Secure Computing)
Operational
InCommon Certificates (SSL Certificate Creation)
Operational
Managed Firewall Services (Secure Computing)
Operational
Infrastructure
Operational
Amazon Web Services (AWS) (Cloud Service)
Operational
Cooling Systems (Data Center Facilities)
Operational
DHCP (Network Management)
Operational
DNS (Network Management)
Operational
Domain Name and Address Management (DNS/DHCP) (Network Management)
Operational
Electrical Systems (Data Center Facilities)
Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon)
Operational
Firewall (Network Management)
Operational
GitHub (Cloud Service)
Operational
Google Cloud (GCP) (Cloud Service)
Operational
Intercampus Connectivity (Network Connectivity)
Operational
Load Balancing (Network Connectivity)
Operational
Microsoft AZURE (Cloud Service)
Operational
Network Access Control (NAC) (Network Management)
Operational
Network User Status Agent (NUSA) (Network Management)
Operational
Network Time Protocol (NTP) (Network Management)
Operational
NUCloud (Server Management)
Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity)
Operational
SolarWinds (Server Management)
Operational
SSL VPN (Network Connectivity)
Operational
Utility Power (Data Center Facilities)
Operational
Virtual Server Hosting (Server Management)
Operational
Wired Network Services (Network Connectivity)
Operational
Wireless Network Services (Network Connectivity)
Operational
Decommission Virtual Server (Server Management)
Operational
PINNACLE (Network Management)
Operational
Internet Network Services
Operational
Anypoint Platform (Integration Services)
Operational
DataHub (Integration Services)
Operational
Professional Services | Service Delivery and Support
Operational
IT Knowledge Base Service
Operational
Service Management Platform
Operational
Research Technologies and Support
Operational
Kellogg Linux Cluster (KLC) (Server Management)
Operational
MRI Cluster (Server Management)
Operational
NUCore
Operational
Quest Analytics Nodes
Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management)
Operational
Research Data Storage Service (RDSS)
Operational
Globus File Transfer
Operational
Software and Applications
Operational
Adobe Creative Cloud
Operational
MATLAB
Operational
Qualtrics
Operational
SPSS
Operational
Teaching and Learning Systems
Operational
Canvas
Operational
Library Services Operational
Panopto
Operational
Technology Support Services Operational
CONDUITS
Operational
G Suite Student Email Accounts
Operational
Remote Support Assistance
Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones)
Operational
Cellular Services (Videoconferencing and Telephones)
Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones)
Operational
Two-Way Radios (Videoconferencing and Telephones)
Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Northwestern Information Technology is performing a software upgrade
to equipment at a site that provides network service listed below.
This work is to address issues with this specific equipment.

This work will not cause a service interruption to the following due to the redundant nature of this equipment.
Domain Name System (DNS)

This work will cause a service interruption of ~30 minutes for some analog telephone lines on the Chicago campus.
Analog telephone lines are used for applications such as fax machines, modems,
and elevator phones among others. Regular Voice over IP telephones in work spaces
and conference rooms will not be affected.

This work will cause a service interruption of ~30 minutes for the following non-redundant equipment.
710 Facility - Out of Band Mgmt

Posted on Sep 22, 2023 - 16:12 CDT
(21707) E911 Emergency Telephone Services Sep 28, 2023 19:00-21:00 CDT
Northwestern Information Technology will be performing maintenance on the university telephone system. This work is being performed on the e911 system to implement a vendor recommended upgrade.

This work will not be service affecting.

Posted on Sep 25, 2023 - 15:23 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Sep 06, 2023 - 15:31 CDT
Northwestern Information Technology will making minor configuration changes to the campus Domain Name System (DNS), Dynamic Host Configuration
Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service.

Posted on Sep 25, 2023 - 15:40 CDT
(20918) Annenberg Hall Network Refresh Oct 5, 2023 06:00-07:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Sep 07, 2023 - 11:10 CDT
Northwestern Information Technology will be performing maintenance on the University telephone system that provides off campus voice connectivity. This work is being done to migrate some supporting equipment to newer hardware.
Posted on Sep 27, 2023 - 17:03 CDT
Northwestern Information Technology is performing a software upgrade at
a routing site that provides network service to the locations listed below.
Network connectivity should not be affected due to the redundant nature
of this equipment.
Leverone Routing Site
Evanston Campus Data Center
40 ARTS CIRCLE DR Block Museum of Art, Mary and Leigh
90 ALHAMBRA PLAZA 90 ALHAMBRA PLAZA
600 FOSTER Chambers Hall
605 GARRETT PL 605 GARRETT PL
617 LIBRARY PL 617 LIBRARY PL
617 FOSTER blmqst Blomquist Recreation Center
618 GARRETT PL 618grt 618 GARRETT PL
618 LIBRARY PL 618lib Family Institute
619 EMERSON 619 EMERSON
620 LIBRARY PL 620 LIBRARY PL
621 GARRETT PL 621 GARRETT PL
625 GARRETT PL 625 GARRETT PL
626 LIBRARY PL 626 LIBRARY PL
629 FOSTER The Louis & Saerree Fiedler Hillel Center
1501 CENTRAL Ryan Field
1501 CENTRAL ST 1501 Central St.
1902 SHERIDAN RD 1902 SHERIDAN RD
1908 SHERIDAN RD WCAS Academic Advising
1914 SHERIDAN RD 1914 SHERIDAN RD
1918 SHERIDAN RD 1918 SHERIDAN RD
1927 ORRINGTON AV Foster-Walker Complex
1936 SHERIDAN RD 1936 SHERIDAN RD
1937 SHERIDAN RD Deering Library
1940 SHERIDAN RD 1940 SHERIDAN RD
1949 CAMPUS DR Theatre and Interpretation Center
1970 CAMPUS DR University Library
1999 CAMPUS DR Norris University Center
2000 SHERIDAN RD Womens Center
2001 SHERIDAN RD Donald P. Jacobs Center
2001 SHERIDAN RD Leverone Hall (Jacobs Center)
2003 SHERIDAN RD Andersen Hall
2006 SHERIDAN RD 2006 SHERIDAN RD
2010 SHERIDAN RD 2010 SHERIDAN RD
2016 SHERIDAN RD 2016 SHERIDAN RD
2026 N CAMPUS DR Central Utility Plant
2029 SHERIDAN RD Swift Hall
2033 SHERIDAN RD Lunt Hall
2040 SHERIDAN RD 2040 SHERIDAN RD
2046 SHERIDAN RD 2046 SHERIDAN RD
2110 SHERIDAN RD Sheil Center
2121 SHERIDAN RD Garrett-Evangelical Theological Seminary
2122 SHERIDAN RD Seabury-Western Theological Seminary
2221 CAMPUS DR Soccer Field
2250shdn
2255 CAMPUS DR 2255 CAMPUS DR
2310 SHERIDAN RD Tennis Center
2701 ASHLAND AV Anderson Hall/ Burton Academic Advising Center
2705 ASHLAND AV McGaw Memorial Hall/Shirley Welsh-Ryan Arena
2707 ASHLAND AV Trienens Performance Center
3095 N. Oak Grove Ave Oak Grove Library Center

Posted on Sep 25, 2023 - 14:53 CDT
(21019) Annenberg Hall Network Refresh Oct 6, 2023 07:00-08:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Sep 08, 2023 - 11:02 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link: https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/
Posted on Sep 22, 2023 - 16:11 CDT
Northwestern Information Technology will be performing maintenance on
network infrastructure to complete the network move for the emergency phones in the residence halls located at the Evanston campus. These locations will see a service interruption of 15 minutes during the maintenance.

Posted on Sep 27, 2023 - 10:52 CDT
Northwestern Information Technology will be performing maintenance on
network infrastructure to complete the network move for the emergency phones in the residence halls located at the Evanston campus. These locations will see a service interruption of 15 minutes during the maintenance.

Posted on Sep 27, 2023 - 11:17 CDT
Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023
Completed - Scheduled maintenance is completed. Northwestern Information Technology is closing this posting.
Sep 27, 19:33 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on a data network switch in the co-location portion of the University Data Center on the Evanston campus. This work is to address issues with this specific equipment. Wired data network connectivity for devices connected to this switch will be affected for approximately 15 minutes while this switch is rebooting.
Sep 27, 14:25 CDT
Completed - The scheduled maintenance has been completed.
Sep 27, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 23:00 CDT
Scheduled - Northwestern Information Technology will be performing scheduled maintenance to one of our Internet Service Providers (ISP). During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Sep 21, 10:28 CDT
Sep 26, 2023
Completed - Scheduled maintenance is now complete. Northwestern Information Technology is closing this posting.
Sep 26, 20:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 19:01 CDT
Scheduled - Northwestern Information Technology will be performing maintenance to components in the University telephone system that provide off campus voice connectivity. Two brief one to two minute service interruptions are expected during this maintenance. Establishing new calls will be affected. Active calls will not be affected.
Sep 18, 15:23 CDT
Completed - The scheduled maintenance has been completed.
Sep 26, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 08:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Sep 18, 15:33 CDT
Sep 25, 2023
Resolved - Service to the two remaining impacted StarLight customers was restored on the morning of Friday, September 22. All systems are now operational.
Sep 25, 17:17 CDT
Update - Hardware configuration for the two impacted StarLight customers is near completion, and service restoration continues.

The next update will be made on Monday, September 25 by 1700 CDT.

Sep 22, 17:08 CDT
Monitoring - Replacement hardware is installed and powered on for the two impacted StarLight customers. We are configuring the hardware, and service restoration continues.

The next update will be made on Friday, September 22, by 1700 CDT.

Sep 21, 15:49 CDT
Update - Replacement hardware for the two impacted StarLight customers has arrived at the facility, and work to restore service continues.
The next update will be made on Thursday, September 21, by 17:00 CDT.

Sep 20, 17:15 CDT
Update - Northwestern IT continues to work with the two impacted StarLight customers to replace affected equipment. Hardware is expected to arrive on Wednesday to help return service to these impacted customers.

The next update will be made Wednesday, September 20, at 17:00 CDT.

Sep 19, 17:38 CDT
Update - Two remaining affected StarLight customers have their remediation plans in place and are proceeding.

The next update will be provided by 17:00 CDT on September 20.

Sep 19, 12:23 CDT
Update - Electricians have completed their assessment for the day and power to some StarLight customers has been restored. Remediation work will resume tomorrow. The next update will be posted by 13:00 CDT on September 19th.
Sep 18, 17:22 CDT
Update - Chicago Data Center virtual servers impacted by yesterday’s pipe break are now fully restored. Domain controller services have also been vetted, and there is no further impact to University-related services.

Currently, some StarLight customers remain impacted, and onsite electricians continue their assessment. We will continue to communicate directly with these impacted customers.

The next update will be provided by 17:30 CDT.

Sep 18, 14:07 CDT
Update - We continue to restore the virtual servers hosted at the Chicago Data Center. As previously mentioned, domain controller services have been vetted, and there is no service impact. Previously affected StarLight areas continue to be inspected by onsite electricians.

The next update will be provided by 15:00 CDT.

Sep 18, 12:59 CDT
Update - Restoration to virtual servers hosted at the Chicago Data Center is still underway. Domain controller services have been vetted, and there is no service impact. Affected StarLight areas are still being inspected by onsite electricians.

The next update will be provided by 13:00 CDT.

Sep 18, 11:20 CDT
Update - Restoration to virtual servers hosted at the Chicago Data Center is currently underway. Domain controller services have been vetted, and there is no service impact. Affected StarLight areas are currently being inspected by onsite electricians.

The next update will be provided by 12:00 CDT.

Sep 18, 09:23 CDT
Update - We are continuing to work on a fix for this issue.
Sep 17, 21:43 CDT
Identified - Northwestern IT is responding to a pipe break in an adjacent space, causing water to infiltrate the Abbott Hall facility at 710 N. Lake Shore Drive. Power service is impacted for StarLight customers, virtual servers hosted at the Chicago Data Center, and domain controller services.

At 7:15 p.m., we proactively de-powered some electrical busways to mitigate the potential for further damage. The leak is now contained, and Northwestern Facilities staff members are performing remediation efforts, with clean-up operations continuing through the night.

The next update will be provided by 12:00 CDT September, 18 2023.

Sep 17, 19:56 CDT
Completed - The scheduled maintenance has been completed.
Sep 25, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 08:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Sep 18, 15:33 CDT
Resolved - Northwestern Information Technology confirms the incident is resolved for SolarWinds volume polling. Service was fully restored at 13:40 CDT.
Sep 25, 13:44 CDT
Monitoring - Northwestern Information Technology is seeing improvement in service delivery for SolarWinds volume polling and will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided by 14:00.

Sep 25, 13:44 CDT
Update - Northwestern Information Technology and the vendor are continuing to work on identifying and implementing a resolution for the issue with SolarWinds volume polling.

The next update will be provided by 09:00 CDT on Tuesday, September 26th.

Sep 25, 08:40 CDT
Update - Northwestern Information Technology and the vendor are continuing to work on identifying and implementing a resolution for the issue with SolarWinds volume polling.

The next update will be provided by 09:00 CDT on Monday, September 25th.

Sep 22, 08:49 CDT
Identified - Northwestern Information Technology has identified an issue with SolarWinds volume polling.

Northwestern Information Technology and the vendor are working to identify the issue and implement a resolution.

The next update will be provided by 09:00 CDT, Friday 9/22/2023.

Sep 21, 15:06 CDT
Sep 24, 2023
Resolved - Northwestern Information Technology confirms the incident is resolved for wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive. Service was fully restored at 15:00 CDT.
Sep 24, 14:54 CDT
Monitoring - Northwestern Information Technology is seeing improvement in service delivery for wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive and will continue to monitor until the issue is resolved and service is fully restored

The next update will be provided by 16:00 CDT

Sep 24, 14:54 CDT
Update - Northwestern Information Technology is continuing to work on resolving an issue affecting wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive. The next update will be provided by 15:00 CDT.
Sep 24, 11:32 CDT
Update - Northwestern Information Technology is continuing to work on resolving an issue affecting wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive as soon as possible. The next update will be provided by 12:00 CDT.
Sep 24, 00:40 CDT
Update - Northwestern Information Technology is continuing to work on resolving an issue affecting wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive as soon as possible. The next update will be provided by 01:00 CDT.
Sep 23, 22:51 CDT
Update - Northwestern Information Technology is working to resolve an issue affecting wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive as soon as possible. The next update will be provided by 23:00 CDT.
Sep 23, 20:39 CDT
Identified - Northwestern Information Technology has identified a service interruption for wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive. A technician has been dispatched to resolve an issue with a network switch. The next update will be provided by 21:00 CDT
Sep 23, 18:02 CDT
Sep 23, 2023
Completed - The scheduled maintenance has been completed.
Sep 23, 17:54 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 07:31 CDT
Scheduled - Northwestern Information Technology has been informed by Facilities Management of power work at the B-C Wing Infill of the Technological Institute. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Sep 23, 07:26 CDT
Resolved - This incident has been resolved.
Sep 23, 17:50 CDT
Update - Northwestern Information Technology has dispatched a technician will be dispatched to resolve an issue affecting wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive. The next update will be provided by 19:00 CDT.
Sep 23, 09:58 CDT
Identified - Northwestern Information Technology has identified a service interruption for wired, wireless, and telephone services on the second floor of Cook Hall at 2220 Campus Drive. A technician will be dispatched to resolve an issue with a network switch. The next update will be provided by 10:30 CDT.
Sep 23, 09:25 CDT
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:01 CDT
Scheduled - Quest, including the Quest Analytics Nodes and the Kellogg Linux Cluster (KLC), will be unavailable due to scheduled maintenance starting at 5 a.m. on Monday, September 18, and ending approximately at 10 a.m. on Saturday, September 23. This maintenance is necessary to apply upgrades and critical system patches that will allow integration of the latest hardware technologies with the cluster. Quest, including all types of access to data on Quest, will be unavailable throughout the entire maintenance period.

During this downtime, the following maintenance will be performed:
• Quest’s job scheduler, Slurm, will be upgraded to version 23.02.
• R and RStudio will be upgraded to versions 4.2.3 and 2023.06 respectively on Quest Analytics Nodes.
• JupterHub will be upgraded to version 4.0.1 on Quest Analytics Nodes. The default Python version will be 3.11.
• InfiniBand interconnect drivers will be upgraded to integrate the next generation of computing hardware and to improve stability.
• The latest security patches will be applied to all Quest nodes.

Impact on Quest Users
• Users will not be able to log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes and KLC during the maintenance window.
• Jobs with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. Any of such jobs will receive a “ReqNodeNotAvail, Reserved_for_maintenance” message as the queue reason.
• Jobs running on the Quest Analytics Nodes and KLC will be canceled at the beginning of the downtime.
• RStudio users on Quest Analytics nodes will need to reinstall their R packages due to the R version upgrade. To avoid any disruption, the R packages can be installed for R version 4.2.3 prior to downtime on Quest. Northwestern IT Knowledge Base documents are available to provide additional information for the users:
Using R on Quest: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1556
Installing R Packages on Quest: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1834
• Globus data transfer tool will be unavailable to transfer files from/to Quest and between Quest and RDSS/FSMResFiles.
•The allocation processing will be paused for the maintenance. For timely completion of new, renew and join allocation requests, please complete your application by Friday, September 8
•The expiration dates of all user files in Quest global scratch space are extended for another 30 days. You can use "checkscratch utility" to monitor the expiration dates in scratch space:

https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1546#checkscratch

For any questions about this maintenance, please contact quest-help@northwestern.edu.

Aug 16, 14:05 CDT
Sep 22, 2023
Completed - The scheduled maintenance has been completed.
Sep 22, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 08:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Sep 18, 15:33 CDT
Resolved - Northwestern Information Technology has resolved the Splunk (Reporting and Analytics) Service Interruption and everything is back to normal
Sep 22, 16:26 CDT
Update - IT support staff continue working with the vendor to determine the cause and resolution.

The next update will be provided by 17:00 CDT on September 22.

Sep 21, 15:05 CDT
Update - IT support staff continue working with the vendor to determine the cause and resolution.

The next update will be provided by 13:00 CDT on September 21.

Sep 20, 16:55 CDT
Identified - Northwestern Information Technology has identified an issue with Splunk (Reporting and Analytics) impacting a subset of services.

All services are currently available. However, service stability has been impacted since September 15 and events, especially syslog, may have been dropped between the 15th and the 19th.

IT support staff are working with the vendor to determine the cause and resolution.

The next update will be provided by 17:00 CDT.

Sep 20, 13:09 CDT
Sep 21, 2023
Completed - Northwestern Information Technology has completed the Evanston Data Center Network Maintenance as of 19:45 CDT
Sep 21, 19:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 19:02 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on a data network switch in the co-location portion of the University Data Center on the Evanston campus. This work is to address issues with this specific equipment. Wired data network connectivity for devices connected to this switch will be affected for approximately 15 minutes while this switch is rebooting.
Sep 21, 10:41 CDT
Completed - The scheduled maintenance has been completed.
Sep 21, 15:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 08:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Sep 18, 15:33 CDT
Completed - The scheduled maintenance has been completed.
Sep 21, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 06:00 CDT
Scheduled - Northwestern Information Technology is performing a software upgrade at
a routing site that provides network service to the locations listed below.
Network connectivity should not be affected due to the redundant nature
of this equipment.
​​​​​​​50 ARTS CIRCLE DR       pick    Pick-Staiger Concert Hall
60 ARTS CIRCLE DR       regstn  Regenstein Hall of Music
70 ARTS CIRCLE DR       bienen  Bienen School of Music
405 CHURCH      405chch 405 CHURCH
515 CLARK       515clrk 515 CLARK
555 CLARK       555clrk 555 CLARK
601 UNIVERSITY PL       scott   Scott Hall
618 EMERSON     618emrsn        Delta Gamma Sorority
619 CLARK       619clrk 619 CLARK
619 UNIVERSITY PL       619univ Kappa Alpha Theta Sorority
625 UNIVERSITY PL       625univ Delta Delta Delta Sorority
626 UNIVERSITY PL       626univ Shepard Residential College
630 CLINTON PL  630clinton      630 CLINTON PL
630 EMERSON     hobart  Hobart House
633 CLARK       crown   Rebecca Crown Center
633 EMERSON     health  633 EMERSON
636 EMERSON     636emrsn        Pi Beta Phi Sorority
637 UNIVERSITY PL       637univ Alpha Chi Omega Sorority
640 EMERSON     640emrsn        Gamma Phi Beta Sorority
640 HAVEN       640hvn  640 Haven
647 UNIVERSITY PL       rogers  Rogers House Residence Hall
650 EMERSON     nmquad  North Mid-Quads Residence Hall
655 UNIVERSITY PL       smquad  South Mid-Quads Residence Hall
700 UNIVERSITY PL       700univ Lutkin Memorial Hall
701 UNIVERSITY PL       701univ Alpha Phi Sorority
710 EMERSON     710emrsn        710 EMERSON
711 UNIVERSITY PL       711univ Kappa Delta Sorority
711 ELGIN RD    mab     Music Administration Building
717 UNIVERSITY PL       717univ Delta Zeta Sorority
720 EMERSON     720emrsn        Sigma Alpha Iota Sorority
720 UNIVERSITY PL       720univ 720 UNIVERSITY PL
721 UNIVERSITY PL       721univ Evans Scholars House
726 UNIVERSITY PL       chapin  Chapin Hall (Humanities Residential College)
        800elgin
910 UNIVERSITY PL       910univ 910 UNIVERSITY PL
1007 CHURCH     1007chch        1007 Church
1201 DAVIS      1201davis       1201 Davis
1220 LEON PL    1220leon        1220 Leon
1603 ORRINGTON AV       1603orr 1603 Orrington
1725 ORRINGTON AV       mcmanus McManus Living-Learning Center
1800 SHERIDAN RD        1800shdn        John Evans Alumni Center
1800 SHERMAN AV 1800sherman     1800 Sherman Ave.
1801 HINMAN AV  1801hnmn        1801 Hinman Ave.
1801 MAPLE AV   birl    ITEC (Illinois Technology Enterprise Center) Birl
1808 CHICAGO AV 1808chi 1808 CHICAGO AV
1809 CHICAGO AV 1809chi 1809 Chicago Ave
1810 CHICAGO AV 1810chi 1810 CHICAGO AV
1812 HINMAN AV  1812hnmn        1812 HINMAN AV
1813 HINMAN AV  1813hnmn        1813 HINMAN AV
1815 CHICAGO AV 1815chi 1815 CHICAGO AV
1818 HINMAN AV  1818hnmn        Brentano Hall
1819 HINMAN AV  1819hnmn        1819 HINMAN AV
1820 CHICAGO AV allsn   Allison Hall
1820 SHERIDAN RD        jones   Jones Fine and Performing Arts Residential College
1823 SHERMAN AV 1823sherman     Music Practice Hall
1823 CAMPUS DR  sailingctr      Sailing Center
1835 HINMAN AV  1835hnmn        1835 HINMAN AV
1838 CHICAGO AV 1838chi 1838 CHICAGO AV
1840 CAMPUS DR  kresgeug        Kresge Underground
1841 SHERIDAN RD        1841shdn        Visitor Center
1845 SHERIDAN RD        fisk    Fisk Hall
1850 CAMPUS DR  locy    Locy Hall
1855 SHERIDAN RD        efrchld East Fairchild (Communications Residential College
1856 ORRINGTON AV       1856orr 1856 ORRINGTON AV
1860 CAMPUS DR  crowe   Crowe Hall
1861 SHERIDAN RD        wfrchld West Fairchild (International Studies Residential
1865 SHERMAN AV willard Willard Residential College
1870 ORRINGTON AV       1870orr Chi Omega Sorority
1870 CAMPUS DR  mctrib  McCormick Foundation Center
1870 SHERIDAN RD        millar  Alice Millar Chapel/ Parkes Hall
1871 ORRINGTON AV       1871orr Kappa Kappa Gamma Sorority
1877 CAMPUS DR  louis   John J. Louis Hall
1880 CAMPUS DR  kresge  Kresge Hall
1881 SHERIDAN RD        harris  Harris Hall
1897 SHERIDAN RD        univ    University Hall
1900 ORRINGTON AV       1900orr 1900 ORRINGTON AV
1915 MAPLE AV   englhrt Engelhart Hall
1920 CAMPUS DR  annmay  Annie May Swift Hall
2020 RIDGE AV   2020rdg 2020 RIDGE AV
2131 ORRINGTON AV       2131orr 2131 Orrington Av
2135 ORRINGTON AV       2135orr 2135 ORRINGTON AV
        2522orr
2601 ORRINGTON AV       2601orr Wieboldt House

Sep 13, 10:15 CDT
Sep 20, 2023
Resolved - Northwestern Information Technology confirms the incident is resolved for 645 N. Michigan Avenue after an issue with a network switch was resolved. Service was fully restored at 23:34 CDT.
Sep 20, 23:41 CDT
Identified - Northwestern Information Technology has identified a service interruption for wired, wireless, and telephone services at 645 N. Michigan Avenue. A technician will be dispatched to resolve an issue with a network switch. The next update will be provided by 09:00 CDT on Thursday.
Sep 20, 23:11 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 23:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below.
This work involves applying a change to ensure feature compatibility for loop prevention within the network infrastructure.
Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for approximately 1-2 minutes.



160 E GRAND AV
275 E CHESTNUT ST
303 E WACKER DR
321 E ERIE ST
345 E SUPERIOR ST
410 E HURON ST Heating Plant
625 N MICHIGAN AVE
633 N ST CLAIR
645 N MICHIGAN AV
676 N ST CLAIR
680 N LAKE SHORE DR
710 N LAKE SHORE DR Abbott Hall
1301 K Street NW Washington DC

Sep 18, 10:17 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 19:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 19:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on equipment that provides internet connectivity. This work is being performed to address security vulnerabilities.

There will be 2 brief interruptions in service of a few seconds when equipment is failed over.

Service not affected but has reduced redundancy:
-Northwestern Print

Sep 8, 14:57 CDT
Completed - The scheduled maintenance has been completed.
Sep 20, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 08:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Sep 11, 14:22 CDT
Sep 19, 2023
Completed - The scheduled maintenance has been completed.
Sep 19, 16:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 08:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Sep 11, 14:19 CDT
Sep 18, 2023
Completed - The scheduled maintenance has been completed.
Sep 18, 16:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:31 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Sep 11, 14:16 CDT
Resolved - Service has been restored by the vendor.
Sep 18, 09:32 CDT
Identified - Northwestern Information Technology has identified an issue with CERES (Research Administration Systems) impacting a subset of services. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by Monday, September 18 at 09:00 CDT.

Sep 17, 07:32 CDT
Sep 17, 2023
Sep 16, 2023

No incidents reported.

Sep 15, 2023
Resolved - Northwestern Information Technology confirms the incident is resolved for redundant network connectivity for Evanston and Chicago campuses after the Internet Service Provider repaired damaged fiber cables. Service was fully restored at 22:48 CDT.
Sep 15, 22:53 CDT
Monitoring - Northwestern Information Technology has been informed that the fiber repair is complete and that service is recovering. We are monitoring the internet network services closely until the Internet Service Provider performs all validations.

The next update will be provided by 23:00 CDT.

Sep 15, 21:30 CDT
Identified - Northwestern Information Technology has been informed that technicians are on site and excavation is underway to determine the exact extent of the damage.

The next update will be provided by 9/18/2023 12:00 CDT

Sep 15, 13:09 CDT
Update - Northwestern Information Technology has been informed that technicians are on site and investigating damaged fiber in the area.

The next update will be provided by 12:00 CDT

Sep 15, 08:28 CDT
Update - Northwestern Information Technology has been informed that there is damage to Lumen's buried fiber due to construction activities in the area. Construction teams are expected to be available in the morning to further investigate the issue.
Sep 14, 20:35 CDT
Investigating - Northwestern Information Technology has monitored a loss of one of the fiber links going to one of our ISPs. There is no impact to service due to redundant connectivity. We will update the status after further investigation.
Sep 14, 17:41 CDT
Completed - The scheduled maintenance has been completed.
Sep 15, 07:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 07:16 CDT
Scheduled - During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Canvas Dashboard, GradeSync and NU administrative apps for course combine, user, course and prep site creation, and Password Updater) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU User Enrollment tool will be down from 7:15-7:45 am.
Sep 8, 13:58 CDT
Sep 14, 2023
Completed - The scheduled maintenance has been completed.
Sep 14, 08:51 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 08:22 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure to complete the network move for the emergency phones in the residence halls and Wieboldt classrooms. These locations will see a service interruption of 15 minutes during the maintenance.
Sep 14, 08:19 CDT
Completed - The scheduled maintenance has been completed
Sep 14, 08:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:39 CDT
Scheduled - Northwestern Information Technology has been informed by Facilities Management of power work at Pick-Staiger Concert Hall. Network connectivity including VoIP phone, wireless, and wired services, will be affected for the given time frame.
Sep 14, 06:35 CDT
Completed - The scheduled maintenance has been completed.
Sep 14, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:30 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 08:49 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on
network infrastructure to complete the network move for the emergency phones in the residence halls and Wieboldt classrooms. These locations will see a service interruption of 15 minutes during the maintenance.

Aug 28, 14:31 CDT