All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
CATracks (Alumni and Advancement) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(37618) McGaw Memorial Hall/Shirley Welsh-Ryan Arena Floors: 3 Network Refresh Nov 5, 2024 06:00-07:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 16, 2024 - 15:50 CDT
(38054) University Telephone Services Maintenance Chicago Campus Nov 5, 2024 06:00-07:00 CST
Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 160 E Grand Ave and 625 N Michigan Ave on the Chicago campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Posted on Oct 24, 2024 - 18:52 CDT
(38055) University Telephone Services Maintenance Chicago Campus Nov 7, 2024 06:00-07:00 CST
Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 303 E Wacker Dr and 710 N Lake Shore Dr on the Chicago campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Posted on Oct 24, 2024 - 18:52 CDT
(38143) Navy Reserve Officer Training Corps Floors: 0, 1, 2, 3 Network Refresh Nov 7, 2024 06:00-07:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 28, 2024 - 16:03 CDT
(38352) Kellogg Global Hub Floors: 3, 4 Network Refresh Nov 8, 2024 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 01, 2024 - 15:08 CDT
(38048) 625 COLFAX Floors: 0, 1, 2, 3 Network Refresh Nov 12, 2024 00:00-01:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 25, 2024 - 09:38 CDT
(38110) 617 LIBRARY PL Floors: 1, 2, 3 Network Refresh Nov 19, 2024 06:00-07:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Oct 28, 2024 - 11:06 CDT
Quest Research Computing Cluster December Maintenance Dec 14, 2024 08:00 - Dec 18, 2024 17:00 CST
Quest, including access to data on Quest, the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable starting at 8 a.m. on Saturday, December 14, and ending at 5 p.m. on Wednesday, December 18. Globus will also be unavailable for file transfers to and from Quest and between Quest and the Research Data Storage Service (RDSS)/FSMRESFILES.

Maintenance Details

This maintenance is necessary to improve networking stability, deploy a new storage system, and upgrade the scheduler. The new storage system will provide 12 PB of disk (HDD) storage and 500 TB of flash (SSD) storage. Flash tier will be used for Quest scratch directories and all users are eligible to apply for a scratch directory. Quest users are encouraged to utilize scratch to improve their compute job speeds and performance.

Additional maintenance details include:

- Quest's job scheduler, Slurm, will be upgraded to version 24.05 and compiled with the Nvidia Management Library (NVML) for better GPU statistics.
- The final data sync will be performed to complete the migration of all data to the new 12 PB storage system.
- The ethernet network will be reconfigured for better performance.

Impact on Quest and Globus Users:

- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window.
- Processing of new Quest allocations will be paused on Monday, December 9 through Thursday, December 19. Support requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
- Jobs submitted to Quest with a wall time that extends beyond the start of the downtime will be held and resumed after maintenance.
- User sessions and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES.

For any questions about this maintenance, please contact quest-help@northwestern.edu.
Posted on Oct 11, 2024 - 13:16 CDT
Past Incidents
Nov 3, 2024

No incidents reported today.

Nov 2, 2024
(37863) Schedule Maintenance for CAESAR to Apply PUM 33 Financial Aid Selective and Patch PRP 1 to Production on Saturday, November 2, 2024
Completed - The scheduled maintenance has been completed.
Nov 2, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 08:00 CDT
Scheduled - CAESAR will be unavailable on Saturday, November 2, 2024, from 8:00 AM to 4:00 PM CST to apply PUM 33 Financial Aid Selective and Patch PRP 1 to Production.

During the downtime window, CS860QA, CS860SUP and reporting databases will be available for any reporting issues.
Oct 21, 15:58 CDT
(38056) Kellogg Global Hub Floors: 3, 4, 6 Network Refresh
Completed - The scheduled maintenance has been completed.
Nov 2, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 07:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 25, 09:38 CDT
(38116) 1800 Sherman Ave. Floors: 6, 7 Network Refresh
Completed - The scheduled maintenance has been completed.
Nov 2, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 08:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 28, 16:02 CDT
Nov 1, 2024
(37967) 1856 ORRINGTON AV Floors: 0, 1, 2, 3 Network Refresh
Completed - The scheduled maintenance has been completed.
Nov 1, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 23, 16:07 CDT
Oct 31, 2024
(38095) McGaw Memorial Hall/Welsh-Ryan Arena Floors: 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 31, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 06:01 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 28, 11:05 CDT
(38052) University Telephone Services Maintenance Chicago Campus
Completed - Scheduled maintenance has completed
Oct 31, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 06:00 CDT
Scheduled - Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 633 N St Clair St and 645 N Michigan Ave on the Chicago campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Oct 24, 18:52 CDT
Oct 30, 2024
(37371) Upgrade WebSSO to version 7.5.0
Completed - The scheduled maintenance has been completed.
Oct 30, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 18:00 CDT
Scheduled - ISO-IAM will be upgrading WebSSO to the latest version of the product (PingAM 7.5.0). This is a minor release that introduces new features, functional enhancements, and fixes.
Oct 18, 10:18 CDT
(38102) Deploy v2.4.6 of Faculty Recruiting System
Completed - The scheduled maintenance has been completed.
Oct 30, 17:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 17:00 CDT
Scheduled - https://github.com/NIT-Administrative-Systems/SysDev-FRS/actions/workflows/deploy-prod.yml

Use workflow from
Branch: master

Tag to deploy:
v2.4.6

Run workflow
Oct 28, 08:41 CDT
(38081) 1800 Sherman Ave. Floors: 7, 8 Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 30, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 28, 11:04 CDT
Oct 29, 2024
(36999) Chicago Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 22:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on infrastructure that supports network connectivity for Lurie Children's Hospital research staff workspaces at the locations listed below. This work involves migrating circuits to new equipment. Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for a few minutes as circuits are migrated.

320 E SUPERIOR ST Searle Medical Research Building
333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
Oct 2, 09:25 CDT
(37862) University Voice/Telephone Services Maintenance
Completed - The scheduled maintenance has been completed.
Oct 29, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the University Telephone Platform to install new SSL/TLS certificates. No service impact is expected.
Oct 22, 08:34 CDT
(37024) McGaw Memorial Hall/Shirley Welsh-Ryan Arena Floors: 0, 1, 2 Network Refresh
Completed - Scheduled maintenance has been completed
Oct 29, 07:29 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 2, 12:45 CDT
Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024
(36896) 1800 Sherman Ave. Floors: 3, 4, 5, roof Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 26, 22:47 CDT
Update - The scheduled maintenance has been extended to 22:30 CDT.
Oct 26, 21:57 CDT
Update - The scheduled maintenance has been extended to 22:00 CDT.
Oct 26, 21:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 21:01 CDT
Scheduled - Northwestern Information Technology will be extending upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 26, 21:00 CDT
(36896) 1800 Sherman Ave. Floors: 3, 4, 5, roof Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 26, 20:50 CDT
Update - Scheduled maintenance at the posted location has been extended until 21:00 CDT.
Oct 26, 19:35 CDT
Update - Scheduled maintenance at the posted location is now being extended until 20:00 CDT.
Oct 26, 17:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 12:28 CDT
Scheduled - Northwestern Information Technology will be extending upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 26, 12:26 CDT
(36896) 1800 Sherman Ave. Floors: 3, 4, 5, roof Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 26, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Sep 30, 16:01 CDT
(37599) patch EVRACR Grid servers
Completed - The scheduled maintenance has been completed.
Oct 26, 11:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 08:00 CDT
Scheduled - patch GRID to 19.24 for evracr11-16
Oct 17, 08:38 CDT
(36998) Chicago Network Equipment Maintenance
Completed - Scheduled maintenance has been completed
Oct 26, 08:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work involves applying a change to ensure feature compatibility for loop prevention within the network infrastructure. Network connectivity at each location including VoIP phone, wireless, and wired services will be affected for approximately 1-2 minutes.

211 E SUPERIOR ST
240 E HURON ST McGaw Pavilion
300 E SUPERIOR ST Tarry Research & Education Building
303 E CHICAGO AV Montgomery Ward Building
303 E SUPERIOR ST Robert H Lurie Medical Research Center
310 E SUPERIOR ST Morton Medical Research Building
320 E SUPERIOR ST Searle Medical Research Building
321 E ERIE ST
333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
339 E CHICAGO AV Wieboldt Hall
350 E SUPERIOR ST Robert McCormick Hall
357 E CHICAGO AV Levy Mayer Hall
375 E CHICAGO AV Arthur Rubloff Building
750 N LAKE SHORE DR
Oct 2, 09:25 CDT
Oct 25, 2024

No incidents reported.

Oct 24, 2024
(37844) Deployment
Completed - The scheduled maintenance has been completed.
Oct 24, 17:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 17:00 CDT
Scheduled - Deploy the changes for Maximus
Oct 21, 14:20 CDT
Leverone Hall Reduced Power Redundancy
Resolved - Repairs have been completed and full power redundancy has been restored.

This issue is resolved.
Oct 24, 12:38 CDT
Update - Repairs are scheduled to be completed on Thursday, October 24.

The next update will be provided on Thursday, October 24 by 16:00 CDT
Oct 23, 14:01 CDT
Update - Our vendor was unsuccessful in fully restoring service and will return once additional parts have been obtained.

Next update will be by Tuesday, October 22 16:00 CDT
Oct 18, 11:00 CDT
Update - We are still awaiting scheduling of the remaining repairs at this time.

The next update will be provided on Monday, October 14 by 15:00 CDT.
Sep 16, 10:49 CDT
Update - We are awaiting scheduling of the remaining repairs at this time.

The next update will be provided on Friday, August 30 by 15:00 CDT.
Aug 23, 12:06 CDT
Update - We are awaiting scheduling of the remaining repairs at this time.

The next update will be provided on Friday, August 16 by 15:00 CDT.
Aug 13, 16:32 CDT
Update - Repairs were not fully completed today. We are awaiting scheduling confirmation from vendor when remaining work will take place.

The next update will be provided on Monday, August 12 by 16:00 CDT.
Aug 8, 15:40 CDT
Update - Our vendor has obtained parts and repairs are scheduled to be completed Thursday, August 8, 2024 beginning at 09:00 CDT.

The next update will be provided on Thursday, August 8th by 16:00 CDT.
Aug 7, 17:27 CDT
Identified - We are awaiting delivery of parts and scheduling of repairs for this issue.

The next update will be provided on Thursday, August 8th by 16:00 CDT.
Aug 6, 15:52 CDT
Investigating - Northwestern Information Technology has monitored a loss of redundancy to the uninterruptable power system serving the Leverone Hall facility. There is currently no service interruption due to this issue. Support staff are working with vendor support to restore the affected module quickly as possible.

The next update will be provided on Tuesday, August 6th by 16:00 CDT.
Aug 5, 18:36 CDT
(37608) Trienens Performance Center Floors: 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 24, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:01 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 16, 15:50 CDT
(37346) University Telephone Services Maintenance Evanston Campus
Completed - Scheduled maintenance has been completed
Oct 24, 06:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:00 CDT
Scheduled - Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 2145 Sheridan Rd location on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Oct 9, 16:57 CDT
(37831) Robert H Lurie Medical Research Center Floors:Basement Network Equipment Maintenance
Completed - Scheduled maintenance has been completed
Oct 24, 06:44 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location in the title. This work is to upgrade software on the specific equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Oct 21, 09:18 CDT
Oct 23, 2024
Cayosoft Degraded Performance
Resolved - This incident has been resolved.
Oct 23, 10:26 CDT
Update - Northwestern Information Technology is currently working with the vendor on testing the patch.

The next update will be posted by Wednesday, October 23rd at 16:00 CDT.
Oct 22, 14:08 CDT
Identified - Northwestern Information Technology implemented Cayosoft latest version 11.3.3, the update resulted with minor issues with rules and runbooks. We are working with the vendor on a patch to fix these.

Next update 14:00CDT
Oct 21, 15:02 CDT
(37845) Network Equipment Maintenance 875 N Michigan Ave Floors 35,40
Completed - The scheduled maintenance has been completed.
Oct 23, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 08:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title. This work is to reconfigure connectivity to the building and to add networking equipment on the 35th floor. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Oct 21, 10:27 CDT
(37483) Sargent Residence Hall Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 23, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Oct 14, 11:10 CDT
Southeast Evanston Campus Network/Voice Service Interruption
Completed - The scheduled maintenance has been completed.
Oct 23, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 16:00 CDT
Scheduled - Northwestern Information Technology has been informed of emergency power work being performed by ComEd.

Network and Voice services will be interrupted to the following buildings during this time:

Block Museum of Art
Norris University Center
Pick-Staiger Concert Hall
Regenstein Hall of Music
Ryan Center for the Musical Arts
Sailing Center
Segal Visitors Center
South campus parking garage
University Library
Wirtz Center for the Performing Arts
Oct 22, 13:59 CDT
Oct 22, 2024
(37917) Evanston Multiple Buildings - Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 19:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 18:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services will not be affected for the given time frame. No service interruption is expected.

1201 DAVIS
2020 RIDGE AV
1800 SHERMAN AV
1865 SHERMAN AV
1603 ORRINGTON AV
1870 ORRINGTON AV
1871 ORRINGTON AV
1856 ORRINGTON AV
1941 ORRINGTON AV
2131 ORRINGTON AV
618 EMERSON
630 EMERSON
636 EMERSON
640 EMERSON
650 EMERSON
710 EMERSON
720 EMERSON
619 UNIVERSITY PL
625 UNIVERSITY PL
637 UNIVERSITY PL
647 UNIVERSITY PL
655 UNIVERSITY PL
701 UNIVERSITY PL
717 UNIVERSITY PL
711 UNIVERSITY PL
721 UNIVERSITY PL
Oct 22, 16:07 CDT
(37215) Scott Hall Floors: 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 22, 08:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 22, 07:26 CDT
(37215) Scott Hall Floors: 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Oct 22, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link.
https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/
Oct 7, 15:06 CDT
(37345) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Oct 22, 06:41 CDT
Scheduled - Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 2240 Campus Drive location on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Oct 9, 16:57 CDT
Oct 21, 2024
SolarWinds Service Interruption
Resolved - Northwestern Information Technology has continued to see normal performance with SolarWinds after the fix. We are closing this posting.
Oct 21, 14:02 CDT
Identified - Northwestern Information Technology has identified the issue and has issued a fix. We will continue to monitor SolarWinds performance to ensure it is stable. The next update will be made before 14:00 CDT.
Oct 21, 12:45 CDT
Investigating - Northwestern Information Technology is currently investigating a problem causing issues with SolarWinds. The next update will be posted before 14:00 CDT.
Oct 21, 12:25 CDT
Oct 20, 2024

No incidents reported.

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