Identified - Northwestern IT is aware of a storage issue limiting alum.northwestern.edu users from uploading to Google Photos. The issue is due to unexpected changes that Google made to the alum.northwestern.edu storage environment. We are discussing the matter with Google to identify a workaround.
We will provide updates on this issue as they become available.
Sep 15, 2023 - 11:56 CDT
We will provide updates on this issue as they become available.
Sep 15, 2023 - 11:56 CDT
About This Site
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
Operational
Enterprise services that support the administrative and business needs of the institution.
CAESAR (Student Information Systems)
Operational
CAESAR is Northwestern’s system of record for student data. Students, faculty, advisers, parents, guardians, and staff use CAESAR to manage classes and grades, pay bills, view financial aid, process admissions, and maintain demographic data.
CATracks (Alumni and Advancement)
Operational
CATracks, the Constituent and Affinity Tracking System, is Northwestern's web-based system of record for alumni information. Its modules support school and central Alumni Relations and Development staff in prospect management, gift development, committee and volunteer management, alumni and donor relations, and alumni event tracking.
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
Operational
The Business Intelligence (BI) System (also known as Cognos), provides Northwestern with accessible and comprehensive reporting and analytics solutions for University schools and business units.
ConnectNU (Student Information Systems)
Operational
ConnectNU is Northwestern’s online undergraduate advising platform that coordinates scheduling, messaging, and other advising interactions to coordinate student support.
Data Warehouse Services (Reporting and Analytics)
Operational
A collection of integrated data sets which are extracted from transactional systems (e.g. myHR, NUFinancials) and optimized for reporting and analysis.
ECATS (Student Information Systems)
Operational
The eCATS system provides loan disbursement services to loan officers reviewing and reconciling students and co-signers' requests with financial aid eligibility.
Facilities Connect (Facilities)
Operational
Facilities Connect is an integrated work management system and web-based portal, providing streamlined access to Facilities Management information and services.
Faculty Recruitment System (Human Resources Systems)
Operational
The University’s Faculty Recruiting System facilitates the faculty recruitment process and search committees.
Grad Student Tracking System (Student Information Systems)
Operational
The Graduate Student Tracking System (GSTS) allows programs to track graduate student progress and view many elements of graduate student activity in one place.
iBuyNU (Finance and Procurement Systems)
Operational
iBuyNU is a web-based ordering tool integrated into NUFinancials. It provides departments and schools with a streamlined, cost effective way to order from University Preferred Vendors.
CERES (Research Administration Systems)
Operational
CERES is a web-based application that enables researchers and their staff to create, review, submit, and track research grant and contract proposals.
myHR (Human Resources Systems)
Operational
myHR is Northwestern’s system of record for Human Resources data. Employees and Administrators can access processes and data associated with payroll, benefits, talent acquisition, and compensation.
myHR Learn (Human Resources Systems)
Operational
myHR Learn provides a centralized location to register for training and professional development courses across the University and is used to automatically enroll employees in necessary compliance training, allowing them to easily and completely meet requirements.
Northwestern Loan Application System (Student Information Systems)
Operational
The Northwestern Loan Application system provides loan application services to students and parents.
NUFinancials (Finance and Procurement Systems)
Operational
NUFinancials is the centerpiece of the University’s financial management systems. It supports the accounting and budgeting functions that feed the University’s general ledger, and works with related reporting, facilities management, purchasing, sponsored research, financial forecasting, and annual budgeting systems.
NU Parking (Facilities)
Operational
NU Parking helps manage lots and permits for both the Evanston and Chicago parking offices. The system provides permitting and citation services and helps provide gate access information to the Evanston and Chicago parking lots.
NUPlans (Finance and Procurement Systems)
Operational
NUPlans is a budget-planning and forecasting tool that connects with NUFinancials.
NUPortal (Finance and Procurement Systems)
Operational
Your point of entry for Northwestern's Administrative Systems.
it.northwestern.edu/nuportal
OnBase (Workflow and Document Management)
Operational
OnBase is a document management system with workflow capabilities. It allows users to take paper out of the file cabinet and store it as images on servers where the content can be accessed regardless of the user’s location.
Our Northwestern (Alumni and Advancement)
Operational
Our Northwestern is the University’s online community connecting alumni, students, faculty, parents, staff, and other donors and volunteers. It consists of two integrated modules; an online social community, and another site for content management, engagement, and donation management.
PerfectForms (Workflow and Document Management)
Operational
PerfectForms provides a SAAS platform for creating online forms and approval workflows. Because of its simple interface, a developer is not required for designing or implementing a workflow. It is recommended when the form and workflow do not require complex integrations or document management.
Power BI Visualization (Reporting and Analytics)
Operational
Power BI is a cloud-based suite of business analytics tools that enables visualization and analysis of data. It enables connection to a broad range of data sources through easy-to-use dashboards and supports development of interactive reports, visualizations and dashboards to bring data to life.
Research Portal (Research Administration Systems)
Operational
The Northwestern Research Portal is a one-stop-shop for researchers and their staff to obtain research administration information. The Portal displays data from multiple systems in a user-friendly way, allowing faculty members self-service access to drill into details of the project information they are most interested in.
Tableau Visualization (Reporting and Analytics)
Operational
Tableau is an interactive, self-service reporting and analytics tool that enables faculty and staff to integrate and combine data from multiple sources into visualizations and dashboards that can be shared with audiences who do not require a Tableau license to view.
Student Opportunity Application Portal (Research Administration Systems)
Operational
The Student Opportunity Application Portal (SOAP) platform provides seamless access to find funding opportunities, apply, review, and send notifications of awards to undergraduate & graduate students in any field of study.
Wildcard (Finance and Procurement Systems)
Operational
access to university buildings and shuttles
Workforce Software (WFS) Timekeeping (Human Resources Systems)
Operational
WFS Timekeeping is the University's official time entry system of record.
Smartsheet
Operational
In partnership with Smartsheet, Inc., Northwestern provides a cloud-based project management tool that can be used by faculty, and staff to assign tasks, track project progress, manage calendars, share documents and manage other work.
Splunk (Reporting and Analytics)
Operational
Splunk is a powerful search and analysis engine used for collecting, indexing, searching, monitoring, reporting, analysis and visualization of machine data. It pulls in machine data from different systems, applications, physical servers, and other sources of data and compiles them to reveal details and larger patterns.
Communication and Collaboration
Partial Outage
IT services that facilitate institutional communication and collaboration needs.
Digital Signage (REACH) (Mass Communications)
Operational
Opportunities for members of the University to communicate events and advertisements with the campus at large is available through a Digital Signage Service using the REACH Media Network platform.
Email Defense System (EDS)
Operational
The Email Defense System (EDS), powered by Proofpoint, is Northwestern IT's system for scanning and filtering junk email, phishing attempts, viruses, and malicious high-risk attachments sent to the University community.
Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
Operational
Bulk email is an important medium for facilitating communication within the Northwestern community. It provides self-service access for departments to send important information to large groups of people all at the same time.
G Suite
Partial Outage
Services associated with e-mail, calendaring, and contacts.
Microsoft Teams
Operational
Microsoft Teams is a secure, Cloud-based chat and group collaborative workspace that seamlessly integrates with other Microsoft 365 applications, including Exchange, OneDrive, and SharePoint.
NU Listserv (Mass Communications)
Operational
Email lists offer an efficient way to disseminate information to large numbers of people using a single e-mail address.
NUsites (Self-Service Web Publishing)
Operational
Faculty, staff, and students can easily build and manage websites and blogs for academic and research purposes.
Office 365
Operational
Email and calendaring services provide standard individual e-mail, calendaring, and contact management services.
OneDrive
Operational
OneDrive offers secure, cloud-based storage that lets you seamlessly collaborate and access files from anywhere in the world, at any time.
Public Group/Distribution List (Mass Communications)
Operational
Mailing lists are an easy way to reach a lot of people very quickly by automating the distribution of e-mail to all those who subscribe to the mailing list.
SharePoint
Operational
SharePoint is an online content and document management tool available for students, faculty, and staff to create web sites and manage file libraries.
Television Services
Operational
Northwestern Information Technology provides traditional phone services to the Northwestern community that include desk phones, conference room phones, voicemail, and software phone clients. Custom configurations for analog voice service or SIP connections can also be provided upon request and consultation.
Zoom Video Conferencing (Videoconferencing and Telephones)
Operational
Zoom is available to anyone with a valid Northwestern NetID, and its use is intended for the purpose of conducting University-related activities. To get an account and begin using it immediately, visit the Zoom login page, sign in with your NetID and password, and authenticate using Duo MFA. An account is provisioned automatically upon first login.
Zoom Web Portal (Videoconferencing and Telephones)
Operational
Zoom is available to anyone with a valid Northwestern NetID, and its use is intended for the purpose of conducting University-related activities. To get an account and begin using it immediately, visit the Zoom login page, sign in with your NetID and password, and authenticate using Duo MFA. An account is provisioned automatically upon first login.
NUInfo
Operational
NU Info (www.northwestern.edu)
The central Web server (called "NUInfo") comprises highly available, high-performance Web sites containing important information of general interest about the University. The central Web server is the initial navigation point for information specific to the research and teaching missions of the University and the administrative offices that support that mission.
Web Content Management System (Cascade CMS)
Operational
The web content management system (WCMS) allows users to author websites without needing to learn programming languages or markup.
Microsoft "Bookings with me" in Outlook (Email and Calendaring)
Operational
Bookings with me in Outlook is a web-based personal scheduling page that integrates with the free/busy information from your Outlook calendar.
E911 Emergency Telephone Calling
Operational
Automated Telephone Directory
Operational
The Automated Telephone Directory is a voice recognition system that answers the main numbers for the University (847-491-3741 and 312-503-8649). It will look up phone numbers for individuals (faculty/staff only, not students) and University departments and transfer callers to those numbers. The service is synchronized on a daily basis with information from the central University directory.
Desktop and Mobile Computing | Endpoint Management Infrastructure
Operational
Services that enable community members to do their day-to-day work, including providing access to enterprise services.
Encryption Key Escrow
Operational
Northwestern provides encryption key escrow for both Mac and PC platforms. This ensures that encryption keys are stored in a central location so that a hard drive can be decrypted in the event that a local user forgets his or her password or if a department needs to restore data from a machine that they manage.
Endpoint Device Backup
Operational
Regular data backups reduce the risk of permanent data loss that can occur for many reasons including hardware failure, power failure, and virus attacks. In continuing its commitment to the protection of mission critical data at the University, Northwestern IT is participating with University schools and departments to provide a secure hosted data backup solution for workstation machines.
Endpoint Software and Configuration Management
Operational
After a machine is deployed, these tools help administrators keep their fleet of machines up to date. Capabilities include operating system and software patching, software delivery, and workstation configuration management and remediation.
Mobile Device Management (MDM)
Operational
MDM tools manage and track software and configurations for phones, tablets, and other devices.
Workstation Imaging
Operational
As part of workstation deployment or redeployment, imaging tools replace the operating system and software on a computer to meet standards set by an administrator. These tools help build and deliver initial software configurations to user machines.
Identity and Access Management
Operational
Identity and Access Management services help provide identity information to both people and systems, helping users find and connect with one another and enabling identity-based authentication and authorization for IT systems.
Active Directory (Directory Services)
Operational
Northwestern manages a central Active Directory forest that receives directory information from the central NetID system, which can be used for authentication and authorization services. Access for a specific Organizational Unit can be delegated out to school or division IT administrators.
CyberArk (Privileged Account Management)
Operational
CyberArk for IT system administrators. Northwestern IT provides a platform to help manage administrative system and application accounts. These services enable and audit administrative access to servers and applications.
Duo Core Authentication Service (Authentication and Authorization Services)
Operational
Northwestern Information Technology provides Multi-factor Authentication technology, adding an extra layer of login protection for Northwestern systems that use NetIDs and can support Northwestern’s MFA platform.
Kerberos (Authentication and Authorization Services)
Operational
The Kerberos Authentication Service is offered by Northwestern IT for the use of NU departments and schools for authenticating access to applications, workstations and services. The service is intended to be lightweight, both administratively and technically, and does not require prior approval to use.
LDAP (Directory Services)
Operational
User authentication against centrally-maintained identity and password is available using the Lightweight Directory Access Protocol (LDAP). A formal request for access is required.
The LDAP Registry provides a database for application access to identity services, and the LDAP White Pages allows users and applications to find basic information about people within the University community.
Northwestern Online Directory (Directory Services)
Operational
Northwestern provides a public-facing employee directory at https://directory.northwestern.edu that allows people to look up members of the Northwestern community by name, email address, NetID, etc.
Directory services help provide people and systems with the ability to look up information about people based on various criteria from things as simple as their name to their Northwestern school affiliation, degree programs, etc. Directory Services include the Northwestern online directory, the ADS Active Directory forest, the LDAP directory, and various others.
NUValidate (NETID Services)
Operational
NUValidate (SailPoint) is the University's identity management system. It allows for convenient management of University NetIDs and NetID passwords. University students, faculty, and staff have self-service access to NU Validate to manage their NETID.
Shibboleth (Authentication and Authorization Services)
Operational
Shibboleth is the only authentication method Northwestern Information Technology (IT) officially supports for NetID-based authentication to applications/web sites hosted outside of the University. External partners must join the InCommon federation in addition to implementing the Shibboleth Service Provider (SP) software. Vendors/partners may also choose to implement a compatible commercial package that supports SAML-based federation
Web Single Sign-On (Authentication and Authorization Services)
Operational
The Online Passport service is offered by Northwestern Information Technology (IT) to departments and schools who wish to restrict access to their websites or web-based applications. Authenticated protection can include an entire website or individual portions. Some URLs can be publicly open, while others can require membership in specific NetID groups. Access can also be limited to a group of NetIDs such as faculty, undergraduate students, or particular school students. Once authenticated through the Online Passport service, the user is not challenged for NetID/password when visiting other participating websites.
Wildcat Finder
Operational
Wildcat Finder delivers a quick and easy method for discovering the following information about persons affiliated with Northwestern University:
First and Last Name
Email Address
University Phone Number
School / Department
Direct Manager
2nd Level Manager
Employee or Student ID
Office Location
Activity Status
Information Security
Operational
Infrastructure and services that provide security, data integrity, and compliance for institutional activities.
Client Antivirus Software (Secure Computing)
Operational
CrowdStrike Falcon is Northwestern's licensed software application for protecting Northwestern-owned and managed machines and devices against viruses and other malware. For personally owned devices and machines not managed by the University, it is critical that students, faculty, and staff members install antivirus software, update virus definitions, and run virus scans daily. Northwestern IT recommends the following antivirus programs: Microsoft Defender, Sophos, and Avast.
Data Center Firewall Rule Modification (Secure Computing)
Operational
Northwestern IT operates firewalls for the Evanston and Chicago Data Centers. Firewall rule add/change/deletes must be requested through the Firewall Ruleset Modification Request Form.
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
Operational
The Deny Unsolicited Inbound Traffic (DUIT) service is an “opt-in” service that gives Northwestern Technology Leaders the ability to block unsolicited off-campus data network traffic to the on-campus subnets they administer. All inbound connections, regardless of application or service port, will be blocked by the Intrusion Prevention System (IPS) at the campus network border for subnets that opt-in to the service. This includes both IPv4 and IPv6 traffic, where provisioned. See Service Notes.
Endpoint Security Software (Secure Computing)
Operational
Northwestern has licensed the CrowdStrike Falcon software application for protecting managed endpoints against viruses, malware, and ransomware. This solution is an integral component of endpoint security, which utilizes artificial intelligence and a lightweight agent, providing visibility into the entire threat lifecycle and allowing IT and security professionals to act quickly and effectively to critical security events on Windows, Mac, and Linux devices.
InCommon Certificates (SSL Certificate Creation)
Operational
Northwestern IT participates in the InCommon Certificate Program, which entitles Northwestern to issue unlimited SSL (Secure Sockets Layer) Certificates for 1 year to secure Web Servers on the northwestern.edu domain.
Managed Firewall Services (Secure Computing)
Operational
Firewall services are available to IT units that want to protect departmental user networks from external threats. These can be installed to protect server or client networks. Firewalls represent one component of a strategy to combat malicious activities and assaults on computing resources and network-accessible information. Other components include antivirus software and intrusion detection software.
Infrastructure
Operational
Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for institutional activities.
Amazon Web Services (AWS) (Cloud Service)
Operational
Public Cloud Services. Northwestern has agreements with Amazon Web Services, Google, and Microsoft Azure, to provide discounted cloud hosting options for Northwestern faculty and staff.
Cooling Systems (Data Center Facilities)
Operational
Precision Cooling Systems, Chiller Plant, and Environmental Controls
DHCP (Network Management)
Operational
TNS Network Service
DNS (Network Management)
Operational
Domain Naming Service
Domain Name and Address Management (DNS/DHCP) (Network Management)
Operational
Northwestern provides domain name services for its IP address space as well as DHCP and static address management. These services can be managed by Northwestern IT or they can be delegated out to local IT staff in some instances.
Electrical Systems (Data Center Facilities)
Operational
Electrical Plant and System Components: Busway, UPS System, Generator.
Enterprise Backup and Restore Services (Server Management)
Operational
Enterprise File Services (Isilon)
Operational
High-capacity and high-availability enterprise file sharing and storage.
Firewall (Network Management)
Operational
TNS Network Service
GitHub (Cloud Service)
Operational
GitHub provides hosting for git repositories and other services and tools for software development teams. Visit www.githubstatus.com for more information
Google Cloud (GCP) (Cloud Service)
Operational
Public Cloud Services. Northwestern has agreements with Amazon Web Services, Google, and Microsoft Azure, to provide discounted cloud hosting options for Northwestern faculty and staff.
Intercampus Connectivity (Network Connectivity)
Operational
Intercampus connectivity between the Evanston and Chicago campuses.
Load Balancing (Network Connectivity)
Operational
Load balancing services within Northwestern data centers provide scalability and redundancy to applications that can take advantage of virtualized web front-ends.
Microsoft AZURE (Cloud Service)
Operational
Public Cloud Services. Northwestern has agreements with Amazon Web Services, Google, and Microsoft Azure, to provide discounted cloud hosting options for Northwestern faculty and staff.
Network Access Control (NAC) (Network Management)
Operational
TNS Network Service
Network User Status Agent (NUSA) (Network Management)
Operational
A tool for authorized support staff to determine the status of network ports.
Network Time Protocol (NTP) (Network Management)
Operational
Network Time Protocol (NTP) is used to keep a computer's internal clock synchronized with a central source. Having accurate time is critical for researchers and for system administration. Northwestern Information Technology (IT) provides NTP service for users on campus at time.northwestern.edu.
NUCloud (Server Management)
Operational
The NUCloud virtual data center service is the University’s Infrastructure as a Service (IaaS) private cloud computing platform. It provides computing services for University schools, departments, and business units who wish to self-manage their virtual data center resources within a fee-based private cloud model. Participation in NUCloud requires a two-year commitment.
Oracle RAC (Server Management)
Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity)
Operational
The Northwestern Public Virtual Private Network (VPN) allows users with Northwestern NetIDs to access University network resources as if they were directly connected to the Northwestern network.Virtual Private Network (VPN) establishes a "secure tunnel" for your computer on the Northwestern network. It provides strong encryption, enables authenticated access to the Northwestern network from external and untrusted environments, and proxies your network traffic so it appears to originate from within the Northwestern network.
SolarWinds (Server Management)
Operational
SolarWinds monitoring
SSL VPN (Network Connectivity)
Operational
Secure Sockets Layer (SSL) Virtual Private Network (VPN)
Utility Power (Data Center Facilities)
Operational
ComEd feeders to campus
Virtual Server Hosting (Server Management)
Operational
Types of virtual server hosting requests may include Application Server, Database, File Server, and Web Server.
Wired Network Services (Network Connectivity)
Operational
Access Northwestern's Network with an Ethernet connection from on-campus offices, classrooms, residence halls, and other locations.
Wireless Network Services (Network Connectivity)
Operational
Northwestern provides three wireless networks to access the Internet. Each network is unique to University affiliation and device type.
Decommission Virtual Server (Server Management)
Operational
Request decommission of a managed or hosted virtual server
PINNACLE (Network Management)
Operational
The TEM System within Central IT, PINNACLE, encompasses inventory management, expense management, order management, and usage management. PINNACLE is used to track infrastructure related to the network, work orders/incidents involving Technician field work, and billing for these services.
PINNACLE is a system internal to Central IT and not available to the general public.
Internet Network Services
Operational
Northwestern provides high speed redundant access to multiple off campus data networks, including the general commercial/commodity internet as well as specialized/dedicated links to regional, national, and international research/education institutions.
Anypoint Platform (Integration Services)
Operational
MuleSoft's Anypoint Platform is a unified, single solution for iPaaS and a full life-cycle API management.
DataHub (Integration Services)
Operational
DataHub addresses the problem of databases having trapped data because they don’t have full API support. Developers provide DataHub with a SQL query and a database connection and DataHub does the heavy lifting of exposing the SQL query as a web service.
Professional Services | Service Delivery and Support
Operational
Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services.
IT Knowledge Base Service
Operational
The IT Knowledge Base as a Service allows service owners to create, update, and publish documentation about their IT services. This database uses keywords and is searchable. It also includes knowledge lifecycle features like regular update reminders.
Service Management Platform
Operational
Northwestern’s IT Service Management platform includes Northwestern’s primary ticketing, service request, and knowledge base system. Teams can use this platform to manage service request and incident intake, triage, and management; plan and and approve changes to IT systems and infrastructure; and receive and respond to customer feedback.
Research Technologies and Support
Operational
Services supporting research activities, including specialized storage and computation, high-performance computing (HPC), visualization, and lab-management systems.
Kellogg Linux Cluster (KLC) (Server Management)
Operational
KGSM Linux Cluster
MRI Cluster (Server Management)
Operational
Feinberg School of Medicine MRI Cluster
NUCore
Operational
NUCore runs on the VXrail platform used by Feinberg School of Medicine for maintaining locks for clean rooms and lab spaces.
For Core facilities and research centers Northwestern IT can design and implement data collection, storage, and access processes to facilitate data workflows and data management.
Quest Analytics Nodes
Operational
The Quest Analytics Nodes allow users to run Python (via Jupyter notebooks), RStudio, and SAS Studio in their web browser, backed by Quest file systems and nodes with more computational resources than available on a personal computer. They are available to all Quest users with an active allocation.
Quest High-Performance Computing Cluster (HPCC) (Server Management)
Operational
High-Performance Computing Cluster
Research Data Storage Service (RDSS)
Operational
RDSS provides secure on-premise data storage for researchers.
Globus File Transfer
Operational
Globus File Transfer
Software and Applications
Operational
Northwestern IT provides multiple campus-licensed software options for purchase or for download on University machines.
Adobe Creative Cloud
Operational
Northwestern University's agreement with Adobe offers the full Adobe Creative Cloud software suite for use by eligible faculty and staff.
MATLAB
Operational
Students, Researchers, and Faculty who have active netID can obtain access to the MATLAB by signing into the Northwestern MATLAB Portal.
Qualtrics
Operational
Qualtrics is an easy-to-use, web-based tool for creating and conducting full-featured online surveys.
SPSS
Operational
The SPSS software suite is a complete statistical toolkit.
Teaching and Learning Systems
Operational
Instructional technology, tools, and resources directly supporting teaching and learning.
Canvas
Operational
Learning management system
Library Services
Operational
Panopto
Operational
Northwestern provides lecture capture services for University schools, departments, and business units provide users with the ability to record and archive lecture videos for live or on-demand viewing from a web browser.
Technology Support Services
Operational
CONDUITS
Operational
CONDUITS Online (Customer Oriented Network Delivering University Information Technology Services) allows authorized individuals order telecommunication services (including phone and Internet) and track billing statements.
G Suite Student Email Accounts
Operational
Northwestern has partnered with Google to provide G Suite for Education accounts for student collaboration. G Suite email accounts are official student email accounts, and all official University correspondence will be sent to them.
@U.northwestern.edu
Remote Support Assistance
Operational
Northwestern IT's Remote Support Assistance application (powered by Bomgar) allows technical specialists to troubleshoot computers, smartphones, servers, and other devices by controlling them remotely. This tool provides convenient and efficient computer assistance to faculty, staff, and students, with an active network connection, regardless of their physical location.
Statuspage Page Access Users
Operational
Voice Services
Operational
Call Centers (Videoconferencing and Telephones)
Operational
Enhanced Automated Call Distribution (ACD) System. Call center services enable groups to create menus, queues, and routing that help direct and control incoming calls to a group of agents.
Cellular Services (Videoconferencing and Telephones)
Operational
At Northwestern, AT&T, Sprint, T-Mobile and Verizon are the main cellular service providers serving the Chicago and Evanston campuses. Each carrier maintains cell towers across the campuses to provide service to their customers.
Conference Bridge
Operational
Local Calling
Operational
Long Distance Calling
Operational
Speech Attendant
Operational
Telephone Services (Videoconferencing and Telephones)
Operational
Northwestern Information Technology provides traditional phone services to the Northwestern community that include desk phones, conference room phones, voicemail, and software phone clients. Custom configurations for analog voice service or SIP connections can also be provided upon request and consultation.
Two-Way Radios (Videoconferencing and Telephones)
Operational
Two-way radio services enable real-time local communication between a network of radios across the Evanston and Chicago campuses for event-based or ongoing operations teams.
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(21547) Chicago & Abbott Hall Network Equipment Maintenance
Sep 28, 2023 19:00-20:00 CDT
Northwestern Information Technology is performing a software upgrade
to equipment at a site that provides network service listed below.
This work is to address issues with this specific equipment.
This work will not cause a service interruption to the following due to the redundant nature of this equipment.
Domain Name System (DNS)
This work will cause a service interruption of ~30 minutes for some analog telephone lines on the Chicago campus.
Analog telephone lines are used for applications such as fax machines, modems,
and elevator phones among others. Regular Voice over IP telephones in work spaces
and conference rooms will not be affected.
This work will cause a service interruption of ~30 minutes for the following non-redundant equipment.
710 Facility - Out of Band Mgmt
Posted on Sep 22, 2023 - 16:12 CDT
to equipment at a site that provides network service listed below.
This work is to address issues with this specific equipment.
This work will not cause a service interruption to the following due to the redundant nature of this equipment.
Domain Name System (DNS)
This work will cause a service interruption of ~30 minutes for some analog telephone lines on the Chicago campus.
Analog telephone lines are used for applications such as fax machines, modems,
and elevator phones among others. Regular Voice over IP telephones in work spaces
and conference rooms will not be affected.
This work will cause a service interruption of ~30 minutes for the following non-redundant equipment.
710 Facility - Out of Band Mgmt
Posted on Sep 22, 2023 - 16:12 CDT
(21707) E911 Emergency Telephone Services
Sep 28, 2023 19:00-21:00 CDT
Northwestern Information Technology will be performing maintenance on the university telephone system. This work is being performed on the e911 system to implement a vendor recommended upgrade.
This work will not be service affecting.
Posted on Sep 25, 2023 - 15:23 CDT
This work will not be service affecting.
Posted on Sep 25, 2023 - 15:23 CDT
(20892) Annenberg Hall Network Refresh 2nd Floor
Oct 3, 2023 06:00-07:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Sep 06, 2023 - 15:31 CDT
Posted on Sep 06, 2023 - 15:31 CDT
(21712) DNS/DHCP/NTP System Network Maintenance
Oct 3, 2023 19:00-22:00 CDT
Northwestern Information Technology will making minor configuration changes to the campus Domain Name System (DNS), Dynamic Host Configuration
Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service.
Posted on Sep 25, 2023 - 15:40 CDT
Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service.
Posted on Sep 25, 2023 - 15:40 CDT
(20918) Annenberg Hall Network Refresh
Oct 5, 2023 06:00-07:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Sep 07, 2023 - 11:10 CDT
Posted on Sep 07, 2023 - 11:10 CDT
(21827) University Voice/Telephone Services
Oct 5, 2023 19:00-21:00 CDT
Northwestern Information Technology will be performing maintenance on the University telephone system that provides off campus voice connectivity. This work is being done to migrate some supporting equipment to newer hardware.
Posted on Sep 27, 2023 - 17:03 CDT
Posted on Sep 27, 2023 - 17:03 CDT
(21684) Evanston Network Equipment Maintenance
Oct 6, 2023 06:00-07:00 CDT
Northwestern Information Technology is performing a software upgrade at
a routing site that provides network service to the locations listed below.
Network connectivity should not be affected due to the redundant nature
of this equipment.
Leverone Routing Site
Evanston Campus Data Center
40 ARTS CIRCLE DR Block Museum of Art, Mary and Leigh
90 ALHAMBRA PLAZA 90 ALHAMBRA PLAZA
600 FOSTER Chambers Hall
605 GARRETT PL 605 GARRETT PL
617 LIBRARY PL 617 LIBRARY PL
617 FOSTER blmqst Blomquist Recreation Center
618 GARRETT PL 618grt 618 GARRETT PL
618 LIBRARY PL 618lib Family Institute
619 EMERSON 619 EMERSON
620 LIBRARY PL 620 LIBRARY PL
621 GARRETT PL 621 GARRETT PL
625 GARRETT PL 625 GARRETT PL
626 LIBRARY PL 626 LIBRARY PL
629 FOSTER The Louis & Saerree Fiedler Hillel Center
1501 CENTRAL Ryan Field
1501 CENTRAL ST 1501 Central St.
1902 SHERIDAN RD 1902 SHERIDAN RD
1908 SHERIDAN RD WCAS Academic Advising
1914 SHERIDAN RD 1914 SHERIDAN RD
1918 SHERIDAN RD 1918 SHERIDAN RD
1927 ORRINGTON AV Foster-Walker Complex
1936 SHERIDAN RD 1936 SHERIDAN RD
1937 SHERIDAN RD Deering Library
1940 SHERIDAN RD 1940 SHERIDAN RD
1949 CAMPUS DR Theatre and Interpretation Center
1970 CAMPUS DR University Library
1999 CAMPUS DR Norris University Center
2000 SHERIDAN RD Womens Center
2001 SHERIDAN RD Donald P. Jacobs Center
2001 SHERIDAN RD Leverone Hall (Jacobs Center)
2003 SHERIDAN RD Andersen Hall
2006 SHERIDAN RD 2006 SHERIDAN RD
2010 SHERIDAN RD 2010 SHERIDAN RD
2016 SHERIDAN RD 2016 SHERIDAN RD
2026 N CAMPUS DR Central Utility Plant
2029 SHERIDAN RD Swift Hall
2033 SHERIDAN RD Lunt Hall
2040 SHERIDAN RD 2040 SHERIDAN RD
2046 SHERIDAN RD 2046 SHERIDAN RD
2110 SHERIDAN RD Sheil Center
2121 SHERIDAN RD Garrett-Evangelical Theological Seminary
2122 SHERIDAN RD Seabury-Western Theological Seminary
2221 CAMPUS DR Soccer Field
2250shdn
2255 CAMPUS DR 2255 CAMPUS DR
2310 SHERIDAN RD Tennis Center
2701 ASHLAND AV Anderson Hall/ Burton Academic Advising Center
2705 ASHLAND AV McGaw Memorial Hall/Shirley Welsh-Ryan Arena
2707 ASHLAND AV Trienens Performance Center
3095 N. Oak Grove Ave Oak Grove Library Center
Posted on Sep 25, 2023 - 14:53 CDT
a routing site that provides network service to the locations listed below.
Network connectivity should not be affected due to the redundant nature
of this equipment.
Leverone Routing Site
Evanston Campus Data Center
40 ARTS CIRCLE DR Block Museum of Art, Mary and Leigh
90 ALHAMBRA PLAZA 90 ALHAMBRA PLAZA
600 FOSTER Chambers Hall
605 GARRETT PL 605 GARRETT PL
617 LIBRARY PL 617 LIBRARY PL
617 FOSTER blmqst Blomquist Recreation Center
618 GARRETT PL 618grt 618 GARRETT PL
618 LIBRARY PL 618lib Family Institute
619 EMERSON 619 EMERSON
620 LIBRARY PL 620 LIBRARY PL
621 GARRETT PL 621 GARRETT PL
625 GARRETT PL 625 GARRETT PL
626 LIBRARY PL 626 LIBRARY PL
629 FOSTER The Louis & Saerree Fiedler Hillel Center
1501 CENTRAL Ryan Field
1501 CENTRAL ST 1501 Central St.
1902 SHERIDAN RD 1902 SHERIDAN RD
1908 SHERIDAN RD WCAS Academic Advising
1914 SHERIDAN RD 1914 SHERIDAN RD
1918 SHERIDAN RD 1918 SHERIDAN RD
1927 ORRINGTON AV Foster-Walker Complex
1936 SHERIDAN RD 1936 SHERIDAN RD
1937 SHERIDAN RD Deering Library
1940 SHERIDAN RD 1940 SHERIDAN RD
1949 CAMPUS DR Theatre and Interpretation Center
1970 CAMPUS DR University Library
1999 CAMPUS DR Norris University Center
2000 SHERIDAN RD Womens Center
2001 SHERIDAN RD Donald P. Jacobs Center
2001 SHERIDAN RD Leverone Hall (Jacobs Center)
2003 SHERIDAN RD Andersen Hall
2006 SHERIDAN RD 2006 SHERIDAN RD
2010 SHERIDAN RD 2010 SHERIDAN RD
2016 SHERIDAN RD 2016 SHERIDAN RD
2026 N CAMPUS DR Central Utility Plant
2029 SHERIDAN RD Swift Hall
2033 SHERIDAN RD Lunt Hall
2040 SHERIDAN RD 2040 SHERIDAN RD
2046 SHERIDAN RD 2046 SHERIDAN RD
2110 SHERIDAN RD Sheil Center
2121 SHERIDAN RD Garrett-Evangelical Theological Seminary
2122 SHERIDAN RD Seabury-Western Theological Seminary
2221 CAMPUS DR Soccer Field
2250shdn
2255 CAMPUS DR 2255 CAMPUS DR
2310 SHERIDAN RD Tennis Center
2701 ASHLAND AV Anderson Hall/ Burton Academic Advising Center
2705 ASHLAND AV McGaw Memorial Hall/Shirley Welsh-Ryan Arena
2707 ASHLAND AV Trienens Performance Center
3095 N. Oak Grove Ave Oak Grove Library Center
Posted on Sep 25, 2023 - 14:53 CDT
(21019) Annenberg Hall Network Refresh
Oct 6, 2023 07:00-08:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Sep 08, 2023 - 11:02 CDT
Posted on Sep 08, 2023 - 11:02 CDT
(21637) 1801 Maple Av Network Refresh Floors: 1,2,3
Oct 10, 2023 06:00-07:00 CDT
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link: https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/
Posted on Sep 22, 2023 - 16:11 CDT
Posted on Sep 22, 2023 - 16:11 CDT
(21795) Evanston Emergency Phone Network Equipment Maintenance
Oct 12, 2023 06:30-08:00 CDT
Northwestern Information Technology will be performing maintenance on
network infrastructure to complete the network move for the emergency phones in the residence halls located at the Evanston campus. These locations will see a service interruption of 15 minutes during the maintenance.
Posted on Sep 27, 2023 - 10:52 CDT
network infrastructure to complete the network move for the emergency phones in the residence halls located at the Evanston campus. These locations will see a service interruption of 15 minutes during the maintenance.
Posted on Sep 27, 2023 - 10:52 CDT
(21795) Evanston Emergency Phone Network Equipment Maintenance
Oct 12, 2023 06:30-08:00 CDT
Northwestern Information Technology will be performing maintenance on
network infrastructure to complete the network move for the emergency phones in the residence halls located at the Evanston campus. These locations will see a service interruption of 15 minutes during the maintenance.
Posted on Sep 27, 2023 - 11:17 CDT
network infrastructure to complete the network move for the emergency phones in the residence halls located at the Evanston campus. These locations will see a service interruption of 15 minutes during the maintenance.
Posted on Sep 27, 2023 - 11:17 CDT