Update - We continue to investigate the wireless network interruptions. To help restore stability, we will perform maintenance today, October 6, from 5:00 p.m. to 7:00 p.m. to implement a vendor-recommended change.
Following the maintenance, we will continue to closely monitor the wireless network in coordination with the vendor.
The next status update will be provided by 9:30am CDT, on 10/07/2026.
Oct 06, 2026 - 15:30 CDT
Following the maintenance, we will continue to closely monitor the wireless network in coordination with the vendor.
The next status update will be provided by 9:30am CDT, on 10/07/2026.
Oct 06, 2026 - 15:30 CDT
Update - Northwestern Information Technology continues working to restore full connectivity. Some users on the Evanston campus are still experiencing issues with connections to the eduroam wireless network. Northwestern IT has escalated this issue with our vendor and is working to resolve all problems as quickly as possible.
The next update will be made by 4:30pm CDT.
Oct 06, 2026 - 14:14 CDT
The next update will be made by 4:30pm CDT.
Oct 06, 2026 - 14:14 CDT
Identified - Northwestern University Information Technology is continuing to investigate this issue. As of approximately 16:00 PM CDT on 10/5/2026, Eduroam service was restored.
The next update will be made by 15:00 PM CDT, 10/6/2026.
Oct 06, 2026 - 10:30 CDT
The next update will be made by 15:00 PM CDT, 10/6/2026.
Oct 06, 2026 - 10:30 CDT
Update - Northwestern Information Technology continues to investigate and work on restoring full connectivity.
The next update will be posted by 11:00 CDT on 10/6/2026.
Oct 05, 2026 - 19:04 CDT
The next update will be posted by 11:00 CDT on 10/6/2026.
Oct 05, 2026 - 19:04 CDT
Update - Northwestern Information Technology continues to investigate and work on restoring full connectivity.
The next update will be posted by 20:00 CDT.
Oct 05, 2026 - 18:02 CDT
The next update will be posted by 20:00 CDT.
Oct 05, 2026 - 18:02 CDT
Update - Northwestern Information Technology continues to investigate and work on restoring full connectivity.
The next update will be posted by 18:00 CDT.
Oct 05, 2026 - 16:27 CDT
The next update will be posted by 18:00 CDT.
Oct 05, 2026 - 16:27 CDT
Update - Northwestern Information Technology continues to investigate and work on restoring full connectivity.
The next update will be posted by 16:30 CDT.
Oct 05, 2026 - 15:00 CDT
The next update will be posted by 16:30 CDT.
Oct 05, 2026 - 15:00 CDT
Investigating - Northwestern Information Technology is aware of reports concerning eduroam connectivity interruptions across the Evanston campus.
The next update will be posted by 15:00 CDT, 10/5/2026
Oct 05, 2026 - 13:51 CDT
The next update will be posted by 15:00 CDT, 10/5/2026
Oct 05, 2026 - 13:51 CDT
About This Site
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
Operational
CAESAR (Student Information Systems)
Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
Operational
ConnectNU (Student Information Systems)
Operational
Data Warehouse Services (Reporting and Analytics)
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ECATS (Student Information Systems)
Operational
Facilities Connect (Facilities)
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Faculty Recruitment System (Human Resources Systems)
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Grad Student Tracking System (Student Information Systems)
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iBuyNU (Finance and Procurement Systems)
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CERES (Research Administration Systems)
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myHR (Human Resources Systems)
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myHR Learn (Human Resources Systems)
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Northwestern Loan Application System (Student Information Systems)
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NUFinancials (Finance and Procurement Systems)
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NU Parking (Facilities)
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NUPlans (Finance and Procurement Systems)
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NUPortal (Finance and Procurement Systems)
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OnBase (Workflow and Document Management)
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Our Northwestern (Alumni and Advancement)
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PerfectForms (Workflow and Document Management)
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Power BI Visualization (Reporting and Analytics)
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Research Portal (Research Administration Systems)
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Tableau Visualization (Reporting and Analytics)
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Student Opportunity Application Portal (Research Administration Systems)
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Wildcard (Finance and Procurement Systems)
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Workforce Software (WFS) Timekeeping (Human Resources Systems)
Operational
Smartsheet
Operational
Splunk (Reporting and Analytics)
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ERS (Effort Reporting System) (Finance and Procurement Systems)
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Blackthorn Events (Alumni and Advancement)
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Graduate Student Progress (Student Information Systems)
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CatConnect (Alumni and Advancement)
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GiveCampus (Alumni and Advancement)
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myHR Learn Integration (myHR Learn)
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Communication and Collaboration
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Digital Signage (REACH) (Mass Communications)
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Email Defense System (EDS)
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Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
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G Suite (Email and Calendaring)
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Microsoft Teams (Instant Messaging)
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NU Listserv (Mass Communications)
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NUsites (Self-Service Web Publishing)
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Office 365 (Email and Calendaring)
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Microsoft OneDrive (Document Sharing and Storage)
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Public Group/Distribution List (Mass Communications)
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Microsoft SharePoint (Document Sharing and Storage)
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Television Services
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Zoom Video Conferencing (Videoconferencing and Telephones)
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Zoom Web Portal (Videoconferencing and Telephones)
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NUInfo (Web Publishing and Hosting)
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Web Content Management System (Cascade CMS)
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Microsoft "Bookings with me" in Outlook (Email and Calendaring)
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E911 Emergency Telephone Calling (Videoconferencing and Zoom)
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Automated Telephone Directory (Videoconferencing and Zoom)
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Desktop and Mobile Computing | Endpoint Management Infrastructure
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Encryption Key Escrow
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Endpoint Device Backup
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Endpoint Software and Configuration Management
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Mobile Device Management (MDM)
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Workstation Imaging
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Identity and Access Management
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Active Directory (Directory Services)
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CyberArk (Privileged Account Management)
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Duo Core Authentication Service (Authentication and Authorization Services)
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Kerberos (Authentication and Authorization Services)
Operational
LDAP (Directory Services)
Operational
Northwestern Online Directory (Directory Services)
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NUValidate (NETID Services)
Operational
Shibboleth (Authentication and Authorization Services)
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Web Single Sign-On (Authentication and Authorization Services)
Operational
Wildcat Finder
Operational
1Password (Password Management)
Operational
Cayosoft (Directory Services)
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Information Security
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Client Antivirus Software (Secure Computing)
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Data Center Firewall Rule Modification (Secure Computing)
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Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
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Endpoint Security Software (Secure Computing)
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InCommon Certificates (SSL Certificate Creation)
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Managed Firewall Services (Secure Computing)
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Identity System Integration (Identity and Access Management)
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Infrastructure
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Amazon Web Services (AWS) (Cloud Service)
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Cooling Systems (Data Center Facilities)
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DHCP (Network Management)
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DNS (Network Management)
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Domain Name and Address Management (DNS/DHCP) (Network Management)
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Electrical Systems (Data Center Facilities)
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Enterprise Backup and Restore Services (Server Management)
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Enterprise File Services (Isilon)
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Firewall (Network Management)
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GitHub (Cloud Service)
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Google Cloud (GCP) (Cloud Service)
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Intercampus Connectivity (Network Connectivity)
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Load Balancing (Network Connectivity)
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Microsoft AZURE (Cloud Service)
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Network Access Control (NAC) (Network Management)
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Network User Status Agent (NUSA) (Network Management)
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Network Time Protocol (NTP) (Network Management)
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NUCloud (Server Management)
Operational
Oracle RAC (Server Management)
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Remote Access -Virtual Private Network (VPN) (Network Connectivity)
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SolarWinds (Server Management)
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SSL VPN (Network Connectivity)
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Utility Power (Data Center Facilities)
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Virtual Server Hosting (Server Management)
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Wired Network Services (Network Connectivity)
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Wireless Network Services (Network Connectivity)
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Decommission Virtual Server (Server Management)
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PINNACLE (Network Management)
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Internet Network Services (Network Connectivity)
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Anypoint Platform (Integration Services)
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DataHub (Integration Services)
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EventHub (Integration services)
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API Management Platform (Integration Services)
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Professional Services
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IT Knowledge Base Service (Service Delivery and Support)
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Service Management Platform (Service Delivery and Support)
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Research Technologies and Support
Operational
Kellogg Linux Cluster (KLC) (Server Management)
Operational
MRI Cluster (Server Management)
Operational
NUCore
Operational
Quest Analytics Nodes
Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management)
Operational
Research Data Storage Service (RDSS)
Operational
Globus (RDMS)
Operational
Electronic Research Notebook Service (ERNS)
Operational
Software and Applications
Operational
Adobe Creative Cloud (Administrative/Business)
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MATLAB (Research Tools)
Operational
Qualtrics (Research Tools)
Operational
SPSS (Research Tools)
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Northwestern Print
Operational
Teaching and Learning Systems
Operational
Canvas (Digital Learning Tools)
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Library Services
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Panopto (Digital Learning Tools)
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Technology Support Services
Operational
CONDUITS
Operational
G Suite Student Email Accounts
Operational
Remote Support Assistance
Operational
Statuspage Page Access Users
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Voice Services
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Call Centers (Videoconferencing and Telephones)
Operational
Cellular Services (Videoconferencing and Telephones)
Operational
Conference Bridge
Operational
Local Calling
Operational
Long Distance Calling
Operational
Speech Attendant
Operational
Telephone Services (Videoconferencing and Telephones)
Operational
Two-Way Radios (Videoconferencing and Telephones)
Operational
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(65571) Inter-Campus Network Infrastructure Maintenance Oct 7, 2026 19:00-20:00 CDT
Northwestern Information Technology will be performing maintenance on the inter-campus optical networking infrastructure. This maintenance is being performed to restart a module in order to repair traffic forwarding for a new connection between campus routers.
No service impact is expected due to this work.
Posted on Oct 06, 2026 - 18:25 CDT
No service impact is expected due to this work.
Posted on Oct 06, 2026 - 18:25 CDT
(65401) Wireless Authentication Server Software Update Oct 7, 2026 19:00-22:00 CDT
Northwestern Information Technology will be applying a patch to the authentication servers used to authenticate wireless users. When the main server is rebooted, wireless guest and device registrations will not function for the 10 minutes the server is rebooting. All other authentication services, including certificate-based authentication, will continue to work due to the redundancy of the servers.
Posted on Oct 02, 2026 - 13:18 CDT
Posted on Oct 02, 2026 - 13:18 CDT
(65441) Chicago Data Center Network Maintenance Oct 7, 2026 19:00-21:00 CDT
Northwestern Information Technology will be performing a software upgrade to the network routers and switches in the Chicago Data Center. This new software brings us to the latest vendor recommended software and also protects us from security vulnerabilities that have been released.
Servers and equipment with a single connection to the data center network will lose network connectivity for ~15 minutes while their upstream switch reboots to load the new software.
No service impact is expected for equipment with redundant connections to the data center network, including NUCloud and the enterprise virtualization clusters.
Posted on Oct 02, 2026 - 14:15 CDT
Servers and equipment with a single connection to the data center network will lose network connectivity for ~15 minutes while their upstream switch reboots to load the new software.
No service impact is expected for equipment with redundant connections to the data center network, including NUCloud and the enterprise virtualization clusters.
Posted on Oct 02, 2026 - 14:15 CDT
(65442) Evanston Data Center Network Maintenance Oct 8, 2026 19:00-21:00 CDT
Northwestern Information Technology will be performing a software upgrade to the network routers and switches in the University Data Center on the Evanston campus. This new software brings us to the latest vendor recommended software and also protects us from security vulnerabilities that have been released.
Servers and equipment with a single connection to the data center network will lose network connectivity for ~15 minutes while their upstream switch reboots to load the new software.
No service impact is expected for equipment with redundant connections to the data center network, including NUCloud and the enterprise virtualization clusters.
Posted on Oct 02, 2026 - 14:15 CDT
Servers and equipment with a single connection to the data center network will lose network connectivity for ~15 minutes while their upstream switch reboots to load the new software.
No service impact is expected for equipment with redundant connections to the data center network, including NUCloud and the enterprise virtualization clusters.
Posted on Oct 02, 2026 - 14:15 CDT
(65572) Two-Way Radio System Equipment Maintenance Oct 26, 2026 09:00 - Oct 27, 2026 15:00 CDT
Northwestern IT will be working with our vendor to perform regular maintenance to upgrade software with security patches on the two-way radio system on October 26-27, 2026. During this maintenance window, a brief service interruption of approximately 3 minutes is expected for departmental radio dispatch stations at 9:05am on October 27. General two-way radio coverage and operation on the Evanston and Chicago campuses will not be impacted.
Posted on Oct 06, 2026 - 16:22 CDT
Posted on Oct 06, 2026 - 16:22 CDT