Our vendor has confirmed their testing of the configuration update indicates that this action has successfully mitigated impact. However, affected users will need to take action to apply the changes the vendor has made and to fully remediate the problem:
- Outlook client and app users should restart their client or app to apply our changes. Outlook desktop client users may need to perform this action twice due to caching issues.
- Outlook on the web users should refresh their sessions. If that does not mitigate the issue, users are encouraged to clear their browser cache and refresh their Outlook on the web session.
The next update will be provided by 16:00 CDT.
Posted Oct 10, 2024 - 14:02 CDT
Monitoring
Our vendor is currently reporting that they have redirected request traffic to a healthy portion of infrastructure and are monitoring their service health telemetry to ensure that the impact is remediated.
The next update will be provided by 14:00 CDT.
Posted Oct 10, 2024 - 11:56 CDT
Identified
Northwestern Information Technology has identified an issue with Office 365 Email impacting a subset of services.
Users may notice the new version of Outlook using an increased amount of system resources, causing the client to freeze or crash.
While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.
The next update will be provided by 13:00 CDT.
Posted Oct 10, 2024 - 10:58 CDT
This incident affected: Communication and Collaboration (Office 365 (Email and Calendaring)).