All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
CATracks (Alumni and Advancement) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(43235) Wireless Authentication server patching Apr 4, 2025 07:00-09:00 CDT

Northwestern Information Technology will be applying a software update to the RADIUS authentication servers. When the main server gets rebooted wireless guest and device registrations will not function for the 10 minutes the server is rebooting. All other authentication services will continue to work due to the redundancy of the servers.
Posted on Mar 24, 2025 - 17:17 CDT

(43486) Evanston Network Equipment Maintenance - Multiple Buildings Apr 5, 2025 07:00-13:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.

617 Dartmouth
617 Haven
617 Noyes
640 Colfax
630 Dartmouth
630 Lincoln
640 Lincoln
Cook Hall
Elder Hall
Frances Searle
Kellogg Global Hub
McCulloch Residence Hall
Patten Gymnasium
Sargent Hall
Seeley G. Mudd Science and Engineering Library
Technological Institute J, L and M wings
Posted on Mar 31, 2025 - 17:15 CDT

(43733) 555 Clark 1st and 3rd floor Network Refresh Apr 7, 2025 07:00-08:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title.
There will be a brief interruption, less then 15 minutes when the equipment is being upgraded.
Posted on Apr 03, 2025 - 15:03 CDT

(43406) Inter-campus Optical Network Equipment Maintenance Apr 8, 2025 06:00-07:00 CDT

Northwestern Information Technology will be performing maintenance on the inter-campus optical networking infrastructure to update encryption certificates.

No service impact is expected due to this work.
Posted on Mar 28, 2025 - 08:44 CDT

(43347) Listserv config change Apr 8, 2025 14:05-14:10 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Mar 28, 2025 - 10:33 CDT

(43465) Wireless Network Equipment Maintenance Chicago Campus Apr 9, 2025 19:00-23:30 CDT

Northwestern Information Technology will be performing a software upgrade to the wireless system for Chicago Campus. This work implements a vendor-recommended software upgrade to a more current supported software level. No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Posted on Mar 31, 2025 - 13:04 CDT

(43321) NUValidate Quarterly Release Apr 9, 2025 19:00-21:00 CDT

We will be deploying some new features and bug fixes to the NU Validate system. The system will be unavailable for approximately the first 30-45 minutes of this window (7:00 pm - 7:45 pm)
Posted on Mar 28, 2025 - 10:11 CDT

(43483) Data Center Network Equipment Maintenance Apr 10, 2025 07:00-07:30 CDT

Northwestern Information Technology will be performing minor configuration change on a central network component on campus. This work is to improve redundancy. No service impact is expected.
Posted on Mar 31, 2025 - 16:05 CDT

(43686) PINNACLE Upgrade Apr 12, 2025 07:00-12:00 CDT

PINNACLE Upgrade
Posted on Apr 03, 2025 - 08:27 CDT

(43687) CONDUITS Form Reconfiguration Apr 12, 2025 07:00-12:00 CDT

The CONDUITS form will be reconfigured to point to the new PINNACLE production environment
Posted on Apr 03, 2025 - 08:10 CDT

(43466) Wireless Network Equipment Maintenance Evanston Campus Apr 16, 2025 19:00-23:30 CDT

Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This work implements a vendor-recommended software upgrade to a more current supported software level. No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Posted on Mar 31, 2025 - 13:04 CDT

(43690) Facilities Connect - Planned Outage Apr 26, 2025 21:00 - Apr 27, 2025 05:00 CDT

Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email facilities@northwestern.edu.
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Posted on Apr 03, 2025 - 10:48 CDT
Apr 3, 2025
(43013) Simpson Querrey Biomedical Research Center Floors: SB, SI Network Refresh
Completed - The scheduled maintenance has been completed.
Apr 3, 20:25 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 18:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Mar 18, 11:09 CDT
(43463) Evanston Data Center NUInfo Site Configuration Change
Completed - The scheduled maintenance has been completed.
Apr 3, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 07:00 CDT
Scheduled - Northwestern Information Technology will be making configuration changes on load balancing equipment for the Evanston NUInfo website. This work is to address a security vulnerability. No service impact is expected from this work.
Mar 31, 13:03 CDT
Apr 2, 2025
(43464) Wireless Network Equipment Maintenance Evanston McManus and Engelhart
Completed - The scheduled maintenance has been completed.
Apr 2, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 20:00 CDT
Scheduled - Northwestern Information Technology will be performing a software upgrade to the wireless system for Engelhart and McManus on the Evanston Campus. This work implements a vendor-recommended software upgrade to a more current supported software level.
No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Mar 31, 13:04 CDT
(43436) University Telephone Services
Completed - The scheduled maintenance has been completed.
Apr 2, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the University Jabber desktop client. We will be making a change to the default configuration to resolve an uncommon issue with presence display for contacts. There will be no service interruption associated with this maintenance.
Mar 28, 14:57 CDT
Apr 1, 2025
(43225) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 09:00 CDT
Scheduled - Our vendor will be performing maintenance on Two-Way Radio infrastructure on March 31 & April 1.
During this maintenance window a brief service interruption is expected April 1 at 9AM.
Two-Way Radio coverage on the Evanston & Chicago Campuses will not be impacted.
However, Local & Remote Dispatch will see a brief 3 minutes service interruption.
Mar 24, 17:13 CDT
Quest High-Performance Computing Cluster (HPCC) (Server Management) Service Interruption
Resolved - Northwestern IT has addressed the issue that was leading to intermittent issues with access to Quest login nodes and Quest analytics nodes. Quest users can return to using the login hostname of "login.quest.northwestern.edu". The hostname created to mitigate the issue with logging in "login2.quest.northwestern.edu" will continue to work.

I apologize again for any inconvenience. If you have any questions or concerns about this issue please fill out the support request form or contact the Research Computing and Data Services team at quest-help@northwestern.edu.
Apr 1, 13:26 CDT
Update - Users experiencing difficulty in connection should use “login2.quest.northwestern.edu” in their SSH terminal or FastX applications to access Quest login nodes. Quest OnDemand (https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=2234) can also be used to connect to Quest and submit jobs.
Mar 31, 18:33 CDT
Update - Upon completing maintenance, the new Quest login node load balancer and Quest Analytics Nodes load balancer are experiencing issues resulting in some failed user connections.

Login node connections are failing with the message.
kex_exchange_identification: read: Connection reset by peer
Connection reset by x.x.x.x port 22

Analytics Nodes connections fail with a message saying "This site can't be reached".

Quest OnDemand and KLC are not impacted as well as already pending and running jobs. Northwestern IT is working to identify the root cause of the issue.

I apologize for any inconvenience. If you have any questions or concerns about this issue please fill out the support request form or contact the Research Computing and Data Services team at quest-help@northwestern.edu.
Mar 31, 15:54 CDT
Investigating - Upon completing maintenance, the new Quest login node load balancer is experiencing issues resulting in some user connections failing with the message.

kex_exchange_identification: read: Connection reset by peer
Connection reset by x.x.x.x port 22

Quest OnDemand, KLC and Quest Analytic Nodes are not impacted as well as already pending and running jobs. Northwestern IT is working to identify the root cause of the issue.

I apologize for any inconvenience. If you have any questions or concerns about this issue please fill out the support request form or contact the Research Computing and Data Services team at quest-help@northwestern.edu.
Mar 31, 15:42 CDT
Mar 31, 2025
Call Center Talkdesk Service Interruption
Resolved - This incident has been resolved
Mar 31, 16:39 CDT
Update - Support staff continue monitoring service restoration at this time.

The next update will be provided by 17:00 CDT.
Mar 31, 15:58 CDT
Update - Support staff continue monitoring service restoration at this time.

The next update will be provided by 16:00 CDT.
Mar 31, 14:59 CDT
Update - Support staff continue monitoring service restoration at this time.

The next update will be provided by 15:00 CDT.
Mar 31, 13:55 CDT
Update - We are continuing to monitor for any further issues.
Mar 31, 13:01 CDT
Monitoring - The vendor has implemented a fix and services are restoring. Support staff will continue to monitor until services are fully restored.

The next update will be provided by 14:00 CDT.
Mar 31, 13:01 CDT
Identified - Northwestern Information Technology has identified an issue with Talkdesk Call Center service impacting incoming calls for a subset of services.

Support staff are working with vendor to restore services.

The next update will be provided by 13:00 CDT.
Mar 31, 11:14 CDT
Quest Research Computing Cluster RHEL8 Update and New Storage System
Completed - Scheduled maintenance has been completed.
Mar 31, 15:41 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 08:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 10:50 CST
Update - We will be undergoing scheduled maintenance during this time.
Feb 24, 10:46 CST
Scheduled - Quest, including access to data on Quest, the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable starting at 8 a.m. on Saturday, March 22, and ending at 5 p.m. on Monday, March 31. Globus will also be unavailable for file transfers to and from Quest and between Quest and the Research Data Storage Service (RDSS)/FSMRESFILES.

Maintenance Details
This maintenance is necessary to deploy a new storage system and update the operating system to RHEL8. The new storage system will provide 12 PB of disk (HDD) storage and 500 TB of flash (SSD) storage. Flash tier will be used for Quest scratch directories and all users are eligible to apply for a scratch directory. Quest users are encouraged to utilize scratch to improve their compute job speeds and performance. Upgrading the Operating System will allow us to deploy and use the latest hardware on Quest.

Impact on Quest and Globus Users:

- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use
the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window. User sessions and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.

-Processing of new Quest allocations and accounts will be paused on Friday, March 14 through Monday, April 7.

- Jobs submitted to Quest through Slurm with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason.

- NVIDIA GPU Drivers on all GPUs, including Buy-in GPUs, will be updated to version 570.86.15, which supports CUDA up through 12.8.

- JupyterHub on Quest Analytics Nodes will be upgraded to 5.2.1.

- A new URL, `login.quest.northwestern.edu`, will be available to connect to Quest login nodes in addition to `quest.northwestern.edu` after downtime. This is due to the implementation of a new load balancer which will improve user experience on the login nodes.

- New URLs, `rstudio.quest.northwestern.edu`, `jupyterhub.quest.northwestern.edu`, and `sasstudio.quest.northwestern.edu` will be available to connect to Quest Analytics Node services for RStudio Server, JupyterHub, and SAS Studio, respectively, in addition to `rstudio.questanalytics.northwestern.edu`, `jupyter.questanalytics.northwestern.edu`, and `sas.questanalytics.northwestern.edu` after downtime. This is due to the implementation of a new load balancer which will improve user experience on the Analytics Nodes.

- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime.

- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Transfer Services (RDSS)/FSMRESFILES. In addition, all Globus jobs associated with either of these endpoints will be cancelled and will need to be re-submitted after downtime.

- Support requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.

For any questions about this maintenance, please contact quest-help@northwestern.edu.
Jan 22, 16:34 CST
Mar 30, 2025
South Evanston Campus Power Interruption
Resolved - Northwestern Information Technology confirms that the incident has been resolved.

Service was restored at 13:49 CDT.
Mar 30, 16:01 CDT
Monitoring - Northwestern Information Technology confirms power has been restored and that wired, wireless, and telephone services in the affected buildings are recovering. We will continue to monitor as services recover and stabilize.

The next update will be provided by 16:00 CDT.
Mar 30, 14:16 CDT
Update - The electric utility company continues to work on restoring power.

The next update will be provided by 15:00 CDT.
Mar 30, 13:06 CDT
Identified - Northwestern Information Technology has identified a power outage affecting the south Evanston campus. The electric utility company has been engaged to restore power. There is no estimated restoration time available yet.

The next update will be provided by 13:00 CDT.

The following buildings are currently affected by this power outage:

600 FOSTER
633 EMERSON
FOSTER-WALKER
HOBART HOUSE
1902 SHERIDAN
1908 SHERIDAN
1914 SHERIDAN
1918 SHERIDAN
1936 SHERIDAN
1940 SHERIDAN
Mar 30, 11:59 CDT
Mar 29, 2025

No incidents reported.

Mar 28, 2025
Rebecca Crown Center Network Service Interruption
Resolved - Northwestern Information Technology confirms that the incident has been resolved.

Service was restored at 8:30 CDT.
Mar 28, 08:49 CDT
Investigating - Northwestern Information Technology is investigating a service interruption affecting wired, wireless, and telephone services at Rebecca Crown Center. A technician has been dispatched to investigate and resolve the service interruption.

The next update will be provided by 9:00 CDT.
Mar 28, 08:18 CDT
Mar 27, 2025
(43012) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavillion Basement and Mezzanine
Completed - The scheduled maintenance has been completed.
Mar 27, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Mar 17, 16:04 CDT
(42331) 1800 Sherman Ave. Floors: 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Mar 27, 07:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Mar 17, 13:41 CDT
Mar 26, 2025
(43011) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavillion 8th Floor and Basement
Completed - The scheduled maintenance has been completed.
Mar 26, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Mar 17, 16:04 CDT
(42777) 303 E WACKER DR Floors: 16 Network Refresh
Completed - The scheduled maintenance has been completed.
Mar 26, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Mar 11, 16:18 CDT
Mar 25, 2025
(42999) Data Center Load Balancers Software Upgrade
Completed - The scheduled maintenance has been completed.
Mar 25, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 19:00 CDT
Update - Minor updates made to impacted services in.
Mar 17, 15:28 CDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 17, 15:26 CDT
Scheduled - Northwestern Information Technology  will be upgrading software on Data Center load balancers.    This work is being performed to bring data center load balancers software up to a current release of software and mitigate several security vulnerabilities. No interruption will be expected due to the redundancy of the system.

This maintenance includes the services below.
 AD Federation
AD LDAP
CAESAR
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
myPhone
myVoicemail
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
Voicemail
WebSSO
Mar 17, 14:47 CDT
(43010) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavillion 2nd, 3rd and 8th Floors
Completed - The scheduled maintenance has been completed.
Mar 25, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:01 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Mar 17, 16:04 CDT
(42515) Global Protect VPN Networking Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on a central network component on the Evanston campus. This work is to address issues with IPv6 routing on GlobalProtect VPN. No service impact to the Evanston campus or GP VPN is expected.
Mar 3, 14:15 CST
Mar 24, 2025
(43009) Wireless Network Equipment Maintenance Chicago Campus McGaw Pavillion 1st Floor
Completed - The scheduled maintenance has been completed.
Mar 24, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Mar 17, 16:04 CDT
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Mar 21, 2025
(41959) Simpson Querrey Biomedical Research Center Floors: 3 Network Refresh
Completed - The scheduled maintenance has been completed.
Mar 21, 09:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:01 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Feb 13, 13:40 CST
(42938) Canvas (Northwestern) Custom Apps brief downtime due to scheduled maintenance patches
Completed - The scheduled maintenance has been completed.
Mar 21, 08:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 07:10 CDT
Scheduled - During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Submissions, NU Academic, GradeSync and NU administrative apps for course combine, user, course and prep site creation and admin password update) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU User Enrollment tool will be down from 7:10-7:45 am.
Mar 14, 11:45 CDT
(43050) Network Equipment Maintenance - Segal Visitors Cntr Floors: 1,2,3,4,5,6,7
Completed - The scheduled maintenance has been completed.
Mar 21, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Mar 19, 09:04 CDT
(42991) Simpson Querrey Biomedical Research Center Floors: 0, 1, BI Network Refresh
Completed - The scheduled maintenance has been completed.
Mar 21, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:01 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Mar 17, 13:42 CDT
(42990) North Garage Floors: Ground Fl Network Refresh
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Mar 17, 13:41 CDT
Mar 20, 2025
(42791) Inter-campus Optical Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 21:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 20:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the inter-campus optical networking infrastructure.
This infrastructure connects the Evanston and Chicago campuses.
No service impact is expected due to this work.
Mar 12, 09:38 CDT
TeamDynamix (Service Management Platform, Service Delivery and Support) Service Interruption
Resolved - Northwestern IT is confirming incident resolution for TeamDynamix (Service Management Platform, Service Delivery and Support). At about 14:07, Northwestern IT identified an issue where agents were unable to update tickets within the web interface. This was resolved by the vendor by 14:30. No emailed updates were lost, and all systems appear to be back to normal. We are verifying the underlying cause with the vendor, but no further interruptions are expected.
Mar 20, 14:00 CDT
(42899) Apply Kion cloud rule blocking non-Amazon Nova models in Bedrock
Completed - The scheduled maintenance has been completed.
Mar 20, 09:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 09:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Mar 13, 16:23 CDT
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