In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 22:00 CST
Nov 20, 2024 - 22:00 CST
Scheduled - Northwestern Information Technology is performing work as part of a Facilities project to renovate the Jacobs Center (details are at https://www.northwestern.edu/facilities/_projects/social-science-global-hub.html). We are cutting, relocating, and resplicing fiber optic cables during this maintenance window. Network connectivity, including VoIP phone, wireless, and wired services, will be affected for the given time frame for the buildings listed below.
Jacobs Center, 2001 Sheridan
1936 Sheridan
2310 Sheridan
Northwestern Medicine Field at Martin Stadium
Nov 20, 2024 22:00 - Nov 21, 2024 06:00 CST
Jacobs Center, 2001 Sheridan
1936 Sheridan
2310 Sheridan
Northwestern Medicine Field at Martin Stadium
Nov 20, 2024 22:00 - Nov 21, 2024 06:00 CST
About This Site
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
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Operational
CAESAR (Student Information Systems)
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Operational
CATracks (Alumni and Advancement)
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Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
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Operational
ConnectNU (Student Information Systems)
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Operational
Data Warehouse Services (Reporting and Analytics)
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Operational
ECATS (Student Information Systems)
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Operational
Facilities Connect (Facilities)
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Operational
Faculty Recruitment System (Human Resources Systems)
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Operational
Grad Student Tracking System (Student Information Systems)
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Operational
iBuyNU (Finance and Procurement Systems)
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Operational
CERES (Research Administration Systems)
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Operational
myHR (Human Resources Systems)
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Operational
myHR Learn (Human Resources Systems)
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Operational
Northwestern Loan Application System (Student Information Systems)
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Operational
NUFinancials (Finance and Procurement Systems)
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Operational
NU Parking (Facilities)
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Operational
NUPlans (Finance and Procurement Systems)
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Operational
NUPortal (Finance and Procurement Systems)
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Operational
OnBase (Workflow and Document Management)
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Operational
Our Northwestern (Alumni and Advancement)
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Operational
PerfectForms (Workflow and Document Management)
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Operational
Power BI Visualization (Reporting and Analytics)
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Operational
Research Portal (Research Administration Systems)
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Operational
Tableau Visualization (Reporting and Analytics)
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Operational
Student Opportunity Application Portal (Research Administration Systems)
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Operational
Wildcard (Finance and Procurement Systems)
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Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems)
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Operational
Smartsheet
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Operational
Splunk (Reporting and Analytics)
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Operational
ERS (Effort Reporting System) (Finance and Procurement Systems)
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Operational
Blackthorn Events (Alumni and Advancement)
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Operational
Communication and Collaboration
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Operational
Digital Signage (REACH) (Mass Communications)
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Operational
Email Defense System (EDS)
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Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
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Operational
G Suite (Email and Calendaring)
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Operational
Microsoft Teams (Instant Messaging)
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Operational
NU Listserv (Mass Communications)
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Operational
NUsites (Self-Service Web Publishing)
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Operational
Office 365 (Email and Calendaring)
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Operational
Microsoft OneDrive (Document Sharing and Storage)
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Operational
Public Group/Distribution List (Mass Communications)
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Operational
Microsoft SharePoint (Document Sharing and Storage)
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Operational
Television Services
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Operational
Zoom Video Conferencing (Videoconferencing and Telephones)
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Operational
Zoom Web Portal (Videoconferencing and Telephones)
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Operational
NUInfo (Web Publishing and Hosting)
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Operational
Web Content Management System (Cascade CMS)
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Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring)
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Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom)
Operational
Automated Telephone Directory (Videoconferencing and Zoom)
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Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure
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Operational
Encryption Key Escrow
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Operational
Endpoint Device Backup
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Operational
Endpoint Software and Configuration Management
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Operational
Mobile Device Management (MDM)
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Operational
Workstation Imaging
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Operational
Identity and Access Management
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Operational
Active Directory (Directory Services)
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Operational
CyberArk (Privileged Account Management)
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Operational
Duo Core Authentication Service (Authentication and Authorization Services)
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Operational
Kerberos (Authentication and Authorization Services)
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Operational
LDAP (Directory Services)
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Operational
Northwestern Online Directory (Directory Services)
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Operational
NUValidate (NETID Services)
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Operational
Shibboleth (Authentication and Authorization Services)
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Operational
Web Single Sign-On (Authentication and Authorization Services)
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Operational
Wildcat Finder
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Operational
Information Security
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Operational
Client Antivirus Software (Secure Computing)
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Operational
Data Center Firewall Rule Modification (Secure Computing)
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Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
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Operational
Endpoint Security Software (Secure Computing)
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Operational
InCommon Certificates (SSL Certificate Creation)
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Operational
Managed Firewall Services (Secure Computing)
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Operational
Infrastructure
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Under Maintenance
Amazon Web Services (AWS) (Cloud Service)
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Operational
Cooling Systems (Data Center Facilities)
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Operational
DHCP (Network Management)
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Operational
DNS (Network Management)
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Operational
Domain Name and Address Management (DNS/DHCP) (Network Management)
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Operational
Electrical Systems (Data Center Facilities)
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Operational
Enterprise Backup and Restore Services (Server Management)
Operational
Enterprise File Services (Isilon)
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Operational
Firewall (Network Management)
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Operational
GitHub (Cloud Service)
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Operational
Google Cloud (GCP) (Cloud Service)
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Operational
Intercampus Connectivity (Network Connectivity)
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Operational
Load Balancing (Network Connectivity)
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Operational
Microsoft AZURE (Cloud Service)
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Operational
Network Access Control (NAC) (Network Management)
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Operational
Network User Status Agent (NUSA) (Network Management)
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Operational
Network Time Protocol (NTP) (Network Management)
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Operational
NUCloud (Server Management)
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Operational
Oracle RAC (Server Management)
Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity)
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Operational
SolarWinds (Server Management)
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Operational
SSL VPN (Network Connectivity)
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Operational
Utility Power (Data Center Facilities)
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Operational
Virtual Server Hosting (Server Management)
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Operational
Wired Network Services (Network Connectivity)
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Under Maintenance
Wireless Network Services (Network Connectivity)
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Under Maintenance
Decommission Virtual Server (Server Management)
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Operational
PINNACLE (Network Management)
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Operational
Internet Network Services (Network Connectivity)
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Operational
Anypoint Platform (Integration Services)
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Operational
DataHub (Integration Services)
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Operational
EventHub (Integration services)
Operational
Professional Services
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Operational
IT Knowledge Base Service (Service Delivery and Support)
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Operational
Service Management Platform (Service Delivery and Support)
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Operational
Research Technologies and Support
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Operational
Kellogg Linux Cluster (KLC) (Server Management)
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Operational
MRI Cluster (Server Management)
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Operational
NUCore
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Operational
Quest Analytics Nodes
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Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management)
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Operational
Research Data Storage Service (RDSS)
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Operational
Globus File Transfer
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Operational
Electronic Research Notebook Service (ERNS)
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Operational
Software and Applications
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Operational
Adobe Creative Cloud (Administrative/Business)
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Operational
MATLAB (Research Tools)
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Operational
Qualtrics (Research Tools)
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Operational
SPSS (Research Tools)
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Operational
Teaching and Learning Systems
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Operational
Canvas (Digital Learning Tools)
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Operational
Library Services
Operational
Panopto (Digital Learning Tools)
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Operational
Technology Support Services
Operational
CONDUITS
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Operational
G Suite Student Email Accounts
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Operational
Remote Support Assistance
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Operational
Statuspage Page Access Users
Operational
Voice Services
Under Maintenance
Call Centers (Videoconferencing and Telephones)
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Operational
Cellular Services (Videoconferencing and Telephones)
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Operational
Conference Bridge
Operational
Local Calling
Operational
Long Distance Calling
Operational
Speech Attendant
Operational
Telephone Services (Videoconferencing and Telephones)
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Under Maintenance
Two-Way Radios (Videoconferencing and Telephones)
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Operational
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(38785) Network Equipment Maintenance - Wieboldt Hall Floors: 1,2,2M,3
Nov 21, 2024 06:00-08:00 CST
Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Posted on Nov 13, 2024 - 11:59 CST
Posted on Nov 13, 2024 - 11:59 CST
(38634) 617 NOYES Floors: 0, 1, 2 Network Refresh
Nov 21, 2024 06:00-07:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 08, 2024 - 17:03 CST
Posted on Nov 08, 2024 - 17:03 CST
(38940) Technological Institute B & L Wings Floors: 0,2,3,GR - Network Maintenance
Nov 21, 2024 06:30-07:30 CST
Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Posted on Nov 18, 2024 - 11:15 CST
Posted on Nov 18, 2024 - 11:15 CST
(38941) Evanston Campus Network Equipment Maintenance Cook Hall
Nov 21, 2024 06:30-07:30 CST
Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Cook Hall 2nd Floor
Posted on Nov 18, 2024 - 11:15 CST
Cook Hall 2nd Floor
Posted on Nov 18, 2024 - 11:15 CST
(38688) Evanston Campus Network Equipment Maintenance Fiber Work
Nov 21, 2024 19:00 - Nov 22, 2024 06:00 CST
Northwestern Information Technology is performing work as part of a Facilities project to renovate the Jacobs Center (details are at https://www.northwestern.edu/facilities/_projects/social-science-global-hub.html). We are cutting, relocating, and resplicing fiber optic cables during this maintenance window. Network connectivity, including VoIP phone, wireless, and wired services, will be affected for the given time frame for the buildings listed below.
McCormick Foundation
Jacobs Center
Roycemore
1007 Church
2020 Ridge
1800 Sherman
720 University
Evanston High School
626 University
1801 Maple
905/910/915 University
Posted on Nov 11, 2024 - 15:23 CST
McCormick Foundation
Jacobs Center
Roycemore
1007 Church
2020 Ridge
1800 Sherman
720 University
Evanston High School
626 University
1801 Maple
905/910/915 University
Posted on Nov 11, 2024 - 15:23 CST
(38689) Evanston Campus Network Equipment Maintenance Fiber Work
Nov 22, 2024 22:00 - Nov 23, 2024 06:00 CST
Northwestern Information Technology is performing work as part of a Facilities project to renovate the Jacobs Center (details are at https://www.northwestern.edu/facilities/_projects/social-science-global-hub.html). We are cutting, relocating, and resplicing fiber optic cables during this maintenance window. Network connectivity, including VoIP phone, wireless, and wired services, will be affected for the given time frame for the buildings listed below.
University Library
Deering Library
Posted on Nov 11, 2024 - 15:23 CST
University Library
Deering Library
Posted on Nov 11, 2024 - 15:23 CST
(38725) Visitor Center Floors: 1, 2, 3, 4, 5, 6, 7 Network Refresh
Nov 23, 2024 06:00-10:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 12, 2024 - 12:35 CST
Posted on Nov 12, 2024 - 12:35 CST
(38708) Implementing Oracle October CPU and Tax update 24-C
Nov 23, 2024 08:00-18:00 CST
The myHR system will undergo scheduled maintenance in order to apply a critical security patch and required tax update. The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, November 23, at 8 a.m. through approximately 6 p.m.
What This Means
• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Posted on Nov 11, 2024 - 17:00 CST
What This Means
• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Posted on Nov 11, 2024 - 17:00 CST
(38515) Family Institute Floors: Basement, lower level Network Refresh
Nov 26, 2024 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 07, 2024 - 09:53 CST
Posted on Nov 07, 2024 - 09:53 CST
(38972) University Telephone Services Maintenance Evanston Campus
Nov 26, 2024 06:00-07:00 CST
Northwestern IT will be performing configuration changes on the university telephone system to enhance security. This work may cause a brief service interruption of up to 10 minutes for some analog telephone lines at 2705 Ashland Ave on the Evanston campus. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in work spaces and conference rooms will not be affected.
Posted on Nov 18, 2024 - 14:34 CST
Posted on Nov 18, 2024 - 14:34 CST
(38524) 2020 RIDGE AV 1ST FL Network Refresh
Nov 26, 2024 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 07, 2024 - 10:09 CST
Posted on Nov 07, 2024 - 10:09 CST
(38986) 605 GARRETT PL Network Refresh
Dec 4, 2024 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 19, 2024 - 12:45 CST
Posted on Nov 19, 2024 - 12:45 CST
(38674) 620 LIBRARY PL Floors: 0, 1, 2, 3 Network Refresh
Dec 6, 2024 06:00-07:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 11, 2024 - 14:07 CST
Posted on Nov 11, 2024 - 14:07 CST
(38705) NUFinancials Upgrade to PUM 51 and PeopleTools 8.61.07 (Includes October CPU & EntraID for SSO)
Dec 6, 2024 17:00 - Dec 7, 2024 18:00 CST
To complete our scheduled upgrade to the newest version of the software, NUFinancials will be unavailable from 5 p.m. on Friday, December 6, until approximately 7 p.m. on Saturday, December 7. Please note that we will send a go-live message once NUFinancials is back online.
The upgrade is part of a project to ensure NUFinancials is up-to-date with Oracle enhancements, patches, and fixes. This upgrade will make the process of identifying and solving new problems quicker and more efficient. And also, it will significantly accelerate the delivery of new capabilities into our business to stay current and improve the overall user experience.
Post-Upgrade Notes:
• Before logging into NUFinancials after the upgrade, all users will need to clear their browser cache.
• There are no changes to NUFinancials functionality. Users will notice some changes to the look and feel.
• Training documents will be updated accordingly. Please check the NUFinancials training documents if you have any questions.
If you have questions or concerns about the information in this posting, feel free to contact Randy Henry at r-henry2@northwestern.edu. If you need assistance with NUFinancials, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-4357 (1-HELP), option 7.
Posted on Nov 11, 2024 - 16:54 CST
The upgrade is part of a project to ensure NUFinancials is up-to-date with Oracle enhancements, patches, and fixes. This upgrade will make the process of identifying and solving new problems quicker and more efficient. And also, it will significantly accelerate the delivery of new capabilities into our business to stay current and improve the overall user experience.
Post-Upgrade Notes:
• Before logging into NUFinancials after the upgrade, all users will need to clear their browser cache.
• There are no changes to NUFinancials functionality. Users will notice some changes to the look and feel.
• Training documents will be updated accordingly. Please check the NUFinancials training documents if you have any questions.
If you have questions or concerns about the information in this posting, feel free to contact Randy Henry at r-henry2@northwestern.edu. If you need assistance with NUFinancials, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-4357 (1-HELP), option 7.
Posted on Nov 11, 2024 - 16:54 CST
CAESAR - Oracle Oct Critical Patch Updates will be applied to Production on Saturday, December 7, 2024 - 8AM - 4PM
Dec 7, 2024 08:00-16:00 CST
CAESAR will undergo scheduled maintenance to update to the latest version to ensure the system is up-to-date with Oracle enhancements, patches, and fixes.
This enables CAESAR to stay in sync with the technology and to deliver future enhancements.
CAESAR will be unavailable from 8am to approximately 4pm (CST) on December 7, 2024
During the downtime window, CS860QA and CS860SUP will be available for any reporting needs.
Posted on Nov 20, 2024 - 10:49 CST
This enables CAESAR to stay in sync with the technology and to deliver future enhancements.
CAESAR will be unavailable from 8am to approximately 4pm (CST) on December 7, 2024
During the downtime window, CS860QA and CS860SUP will be available for any reporting needs.
Posted on Nov 20, 2024 - 10:49 CST
(38517) 626 LIBRARY PL Floors: 0, 1, 2, 3 Network Refresh
Dec 13, 2024 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Nov 07, 2024 - 09:53 CST
Posted on Nov 07, 2024 - 09:53 CST
Quest Research Computing Cluster December Maintenance
Dec 14, 2024 08:00 - Dec 18, 2024 17:00 CST
Quest, including access to data on Quest, the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable starting at 8 a.m. on Saturday, December 14, and ending at 5 p.m. on Wednesday, December 18. Globus will also be unavailable for file transfers to and from Quest and between Quest and the Research Data Storage Service (RDSS)/FSMRESFILES.
Maintenance Details
This maintenance is necessary to improve networking stability, ensure our Power Distribution Units (PDUs) will meet power demands, and upgrade the scheduler.
Additional maintenance details include:
- Quest's job scheduler, Slurm, will be upgraded to version 24.05 and compiled with the Nvidia Management Library (NVML) for better GPU statistics.
- Aging PDUs will be replaced.
- The ethernet network will be reconfigured for better performance.
Impact on Quest and Globus Users:
- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window.
- Processing of new Quest allocations will be paused on Friday, December 13 through Thursday, December 19. Support requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
- Jobs submitted to Quest with a wall time that extends beyond the start of the downtime will be held and resumed after maintenance.
- User sessions and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Storage Services (RDSS)/FSMRESFILES.
For any questions about this maintenance, please contact quest-help@northwestern.edu.
Posted on Oct 11, 2024 - 13:16 CDT
Maintenance Details
This maintenance is necessary to improve networking stability, ensure our Power Distribution Units (PDUs) will meet power demands, and upgrade the scheduler.
Additional maintenance details include:
- Quest's job scheduler, Slurm, will be upgraded to version 24.05 and compiled with the Nvidia Management Library (NVML) for better GPU statistics.
- Aging PDUs will be replaced.
- The ethernet network will be reconfigured for better performance.
Impact on Quest and Globus Users:
- Users cannot log in to Quest, submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window.
- Processing of new Quest allocations will be paused on Friday, December 13 through Thursday, December 19. Support requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
- Jobs submitted to Quest with a wall time that extends beyond the start of the downtime will be held and resumed after maintenance.
- User sessions and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
- The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime.
- The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Storage Services (RDSS)/FSMRESFILES.
For any questions about this maintenance, please contact quest-help@northwestern.edu.
Posted on Oct 11, 2024 - 13:16 CDT