(52020) Maintenance - Internet Services
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 06, 2025 - 23:00 CST
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Nov 6, 2025 23:00 - Nov 7, 2025 05:00 CST

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
CatConnect (Alumni and Advancement) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Under Maintenance
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Under Maintenance
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

NUFinancials October CPU Patch - Saturday, November 8 Nov 8, 2025 07:00-15:00 CST

Update - Updating affected services.
Nov 03, 2025 - 10:04 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 03, 2025 - 10:03 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 03, 2025 - 10:02 CST
Scheduled - The NUFinancials system will undergo scheduled maintenance to apply a required platform and application update starting on Saturday, November 8, at 7 a.m. and ending at approximately 3 p.m. The maintenance necessitates system downtime, and NUFinancials will be unavailable during the maintenance window.
Nov 03, 2025 - 09:26 CST

(52223) Two-Way Radio System Equipment Maintenance-Ryan Field Nov 10, 2025 07:00-14:00 CST

Our vendor will be performing antenna maintenance on the Ryan Field Two-Way Radio site Monday Nov 10th 7:00 am to 2:00 pm. During this time Two-Way Radio coverage around Ryan Field inside buildings will be impacted and outdoor coverage will be reduced for the planned work. Local & Remote Dispatch will not see a service interruption.
Posted on Nov 06, 2025 - 14:05 CST
Nov 7, 2025

No incidents reported today.

Nov 6, 2025
Reduced Network Redundancy
Resolved - This incident has been resolved.
Nov 6, 21:44 CST
Monitoring - The vendor has completed repairs and the redundant link is restored.
Nov 6, 21:44 CST
Investigating - Northwestern Information Technology has monitored a loss of one of the fiber links
going to one of our ISPs. There is no impact to service due to redundant connectivity.
We will update the status after further investigation.
Nov 6, 14:38 CST
(52027) Deploy Crowdstrike cloud security
Completed - The scheduled maintenance has been completed.
Nov 6, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 13:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 31, 10:16 CDT
Service Management Platform Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Service Management Platform.
Nov 6, 13:47 CST
Monitoring - Northwestern Information Technology is seeing improvement in service delivery for Service Management Platform and will continue to monitor until the issue is resolved and service is fully restored.

Updates are being provided by the vendor via https://status.teamdynamix.com/incidents/c6hr6gf8fddj

The next update will be provided by 15:00 CST.
Nov 6, 13:35 CST
Identified - Northwestern Information Technology has identified an issue with Service Management Platform impacting a subset of services.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The vendor is posting updates via https://status.teamdynamix.com/incidents/c6hr6gf8fddj

The next update will be provided by 14:30 CST.
Nov 6, 13:28 CST
Nov 5, 2025
NUCore Service Interruption
Resolved - Services have been fully restored. This incident is resolved.
Nov 5, 12:31 CST
Update - Service owners and support staff continue to see improvements in performance and there have been no additional reports of issues.

Monitoring of services will continue until all services are confirmed to be fully restored.

The next update will be provided by 13:30 CST.
Nov 5, 11:32 CST
Update - Services began showing improvements at 9:45 CST after completion of additional mitigations.
Northwestern Information Technology and service owners will continue to monitor services until all are fully restored.

The next update will be provided by 11:30 CST.
Nov 5, 10:16 CST
Update - The service owner and support staff have worked on the issue throughout the evening. At this time, NUCore remains in a degraded state. The team will resume working in the morning with the network vendor to restore services.

Next update will be by Nov 05, 2025 - 10:30 CST
Nov 4, 20:59 CST
Update - The service owner and support staff are continuing work to restore the service as quickly as possible.

The next update will be provided by 21:00 CST.
Nov 4, 19:56 CST
Update - The service owner and support staff are continuing work to restore the service as quickly as possible.

The next update will be provided by 20:00 CST.
Nov 4, 19:19 CST
Update - The service owner and support staff are continuing work to restore the service as quickly as possible.

The next update will be provided by 19:00 CST.
Nov 4, 17:23 CST
Update - The service owner and support staff are continuing work to restore the service as quickly as possible.

The next update will be provided by 17:30 CST.
Nov 4, 16:40 CST
Update - The service owner and support staff are continuing work to restore the service as quickly as possible.

The next update will be provided by 16:30 CST.
Nov 4, 15:18 CST
Update - The service owner and support staff are continuing work to restore the service as quickly as possible.

The next update will be provided by 15:30 CST.
Nov 4, 14:25 CST
Update - The service owner and support staff are continuing work to restore the service as quickly as possible.

The next update will be provided by 14:30 CST.
Nov 4, 13:35 CST
Update - Northwestern Information Technology has identified degraded performance with NUCore.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 13:30 CST.
Nov 4, 12:24 CST
Identified - Northwestern Information Technology has identified degraded performance with NUCore.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 12:30 CST.
Nov 4, 11:40 CST
Data Center Network Services Degradation
Resolved - Services have been fully restored. This incident is resolved.
Nov 5, 12:30 CST
Update - Service owners and support staff continue to see improvements in performance and there have been no additional reports of issues.

Monitoring of services will continue until all services are confirmed to be fully restored.

The next update will be provided by 13:30 CST.
Nov 5, 11:32 CST
Identified - Services began showing improvements at 9:45 CST after completion of additional mitigations.
Northwestern Information Technology and service owners will continue to monitor services until all are fully restored.

The next update will be provided by 11:30 CST.
Nov 5, 10:15 CST
Investigating - Northwestern Information Technology is investigating reports from across both Evanston and Chicago Campuses of intermittent network slowness. This is impacting services/applications that are hosted in the University Data Center.

Northwestern IT engineers are engaging vendors for Data Center and Campus Network Infrastructure.

The next update will be provided by 11:00 CST.
Nov 5, 09:20 CST
Quest Analytics Nodes Service Interruption
Resolved - Services have been fully restored. This incident is resolved.
Nov 5, 12:30 CST
Update - Service owners and support staff continue to see improvements in performance and there have been no additional reports of issues.

Monitoring of services will continue until all services are confirmed to be fully restored.

The next update will be provided by 13:30 CST.
Nov 5, 11:32 CST
Identified - Services began showing improvements at 9:45 CST after completion of additional mitigations.
Northwestern Information Technology and service owners will continue to monitor services until all are fully restored.

The next update will be provided by 11:30 CST.
Nov 5, 10:15 CST
Update - Northwestern Information Technology is continuing to investigate an issue impacting services on the Quest Analytics Nodes.

This includes JupyterHub and RStudio on the Quest Analytics Nodes. Similar jobs running on the Quest OnDemand service should not be impacted at this time.

The next update will be provided by 11:00 CST.
Nov 5, 08:55 CST
Update - Northwestern Information Technology has scheduled maintenance on the Quest Analytics Nodes Wednesday, November 5th between 07:00 - 08:00 CST.

During the maintenance, users will experience intermittent interruptions in their connections to Quest Analytics Nodes. If you are disconnected from Analytics Nodes, you will need to reconnect and start a new session. We recommend users save their work before 7 a.m. and refrain from starting critical work during the maintenance window on the Analytics Nodes.

The next update will be provided by Wednesday, November 5th 09:00 CST.
Nov 4, 17:09 CST
Update - Northwestern Information Technology is investigating an issue impacting services on the Quest Analytics Nodes.

This includes JupyterHub and RStudio on the Quest Analytics Nodes. Similar jobs running on the Quest OnDemand service should not be impacted at this time.

The next update will be provided by 17:30 CST.
Nov 4, 16:33 CST
Update - Northwestern Information Technology is investigating an issue impacting services on the Quest Analytics Nodes.

This includes JupyterHub and RStudio on the Quest Analytics Nodes. Similar jobs running on the Quest OnDemand service should not be impacted at this time.

The next update will be provided by 16:30 CST.
Nov 4, 15:33 CST
Investigating - Northwestern Information Technology is investigating an issue impacting services on the Quest Analytics Nodes.

This includes JupyterHub and RStudio on the Quest Analytics Nodes. Similar jobs running on the Quest OnDemand service should not be impacted at this time.

The next update will be provided by 15:30 CST.
Nov 4, 14:35 CST
(52090) Lurie Children's Hospital - Network Equipment Maintenance
Completed - The Schedule maintenance has been completed.
Nov 5, 07:05 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:30 CST
Scheduled - Northwestern Information Technology will be performing
maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment.
No service impact is expected.
Nov 3, 15:35 CST
Nov 4, 2025
Nov 3, 2025
(51858) University Telephone Services Evanston Campus
Completed - Maintenance has been postponed and will be rescheduled for a future date.
Nov 3, 22:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 19:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate some of our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it has been migrated. The estimated time to complete the entire migration will be approximately two hours. No impact to on campus or outbound calling is expected.
Please note that a small set of University critical numbers that may fall into the ranges listed below are scheduled for migration during a shorter maintenance window earlier on this same evening. See https://northwesternuniversity.statuspage.io/incidents/6vx5z0d6zrwx for information concerning that window.

If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

Number Ranges:
847-467-1931 through 847-467-1931
847-467-2364 through 847-467-2364
847-467-3782 through 847-467-3782
847-467-5285 through 847-467-5799
847-467-5803 through 847-467-5999
847-491-2543 through 847-491-3203
847-491-4670 through 847-491-4699
847-491-5800 through 847-491-5802
Oct 27, 17:56 CDT
(50825) University Telephone Services Maintenance Evanston Campus
Postmortem - Read details
Nov 3, 22:27 CST
Completed - The scheduled maintenance has been completed.
Nov 3, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately 30 minutes. No impact to on campus or outbound calling is expected.

The work for this window will involve a small set of University critical numbers. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).
Oct 6, 17:17 CDT
(51227) Upgrade LDAP Registry from PingDS 8.0.0 to PingDS 8.0.1
Completed - The scheduled maintenance has been completed.
Nov 3, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 19:00 CST
Scheduled - To keep our enterprise LDAP registry and up-to-date and secure, we will update the system from PingDS 8.0.0. to 8.0.1.

No outage is expected due to the load-balanced nature of the system.
Oct 31, 08:07 CDT
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
(51917) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Oct 31, 06:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 03:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Oct 28, 16:07 CDT
Oct 30, 2025
(51794) University Telephone Services
Completed - The scheduled maintenance has been completed.
Oct 30, 22:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing software upgrades on University desktop telephones. We will be upgrading the software on these phones to resolve security vulnerabilities. Each phone will reboot multiple times over a two to three minute time frame to complete the upgrade. Telephones that are participating in active calls at the time of the upgrade will defer the upgrade until the active call is completed.
Oct 24, 15:38 CDT
(51820) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 11:35 CDT
Update - The scheduled maintenance has now been extended until 12:00 CDT.
Oct 30, 10:49 CDT
Update - The scheduled maintenance has now been extended until 11:00 CDT.
Oct 30, 09:51 CDT
Update - The scheduled maintenance has now been extended until 10:00 CDT.
Oct 30, 08:53 CDT
Update - The scheduled maintenance has been extended until 9:00 CDT.
Oct 30, 07:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:00 CDT
Scheduled - Northwestern IT will be working with our vendor to perform certificate patching on the two-way radio system this Thursday October 30, 2025. During this maintenance window no service interruption is expected. Departmental radio dispatch and general two-way radio coverage and operation on the Evanston and Chicago campuses will not be impacted.
Oct 27, 10:20 CDT
Oct 29, 2025
Microsoft Azure (Cloud Service) Service Interruption
Resolved - This incident has been resolved.
Oct 29, 21:05 CDT
Update - All services are operational at this time. Northwestern Information Technology will continue to monitor services for any additional issues.

The next update will be provided by Thursday, October 30th at 9:00 CDT
Oct 29, 20:52 CDT
Update - Microsoft has not yet announced this issue fully resolved.

Northwestern Information Technology will continue to monitor services.

The next update will be provided by Thursday, October 30th at 9:00 CDT
Oct 29, 19:01 CDT
Update - Microsoft has not yet announced this issue fully resolved.

Northwestern Information Technology will continue to monitor services.

The next update will be provided by 19:00 CDT
Oct 29, 16:58 CDT
Monitoring - Microsoft has implemented a fix, and services are beginning to restore. Users may experience some residual slowness as services return to normal operating status.

Northwestern Information Technology will continue to monitor services.

The next update will be provided by 17:00 CDT.
Oct 29, 14:10 CDT
Update - The vendor continues work to restore services to normal operation.

The next update will be provided by 14:30 CDT.
Oct 29, 13:22 CDT
Update - Northwestern IT continues working with vendor to resolve an issue affecting Microsoft Azure (Cloud Service). Some additional details are included below:

New logins to services behind Entra ID, such as Zoom, Canvas, Microsoft 365 (Email and Calendaring), CAESAR, NUFinancials, myHR and others, may experience slowness to access. However, although the login process is slow, once the application is accessed, performance appears to be normal.

We will continue to monitor the issue and provide updates from Microsoft.

The next update will be provided by 13:30 CDT.
Oct 29, 12:31 CDT
Identified - Northwestern Information Technology has identified an issue causing a service interruption to Microsoft Azure (Cloud Service), and that is affecting services behind Entra ID logins such as Office 365 (Email and Calendaring) and possibly other services and resources.

The next update will be provided by 12:30 CDT.
Oct 29, 11:46 CDT
(51465) eCATS Online RH8 Database Configuration Deployment
Completed - The scheduled maintenance has been completed.
Oct 29, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 17:00 CDT
Scheduled - Deploy ecats-api project to utilize the new RH8 database server.
Oct 16, 09:25 CDT
Oct 28, 2025
Cayosoft Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Cayosoft Service.
Oct 28, 10:46 CDT
Update - Northwestern Information Technology is continuing to investigate an issue causing a service interruption to Cayosoft. The vendor has been engaged for this issue.

The next update will be provided by 11:30 CDT.
Oct 28, 10:23 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption to Cayosoft.

The next update will be provided by 10:30 CDT.
Oct 28, 09:20 CDT
(51716) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Oct 28, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 23:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Oct 23, 07:25 CDT
Oct 27, 2025
(51228) Upgrade SSO Back-end from PingDS 8.0.0 to PingDS 8.0.1
Completed - The scheduled maintenance has been completed.
Oct 27, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 17, 10:17 CDT
(51227) Upgrade LDAP Registry from PingDS 8.0.0 to PingDS 8.0.1
Completed - The scheduled maintenance has been completed.
Oct 27, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 27, 19:01 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 17, 10:17 CDT
Oct 26, 2025
(482093) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 26, 07:37 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to replace this equipment with new hardware. This upgrade is expected to be non-service affecting with the exception of the remote sites indicated below.

The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services

Below are the remote sites that will be affected during the posted window:
- C-squared for monitoring/reporting
- Facilities Connect
- Parlance
- Redcap/StudyTracker access through Apporto Health App
- NUworkspace/Apporto
- Garrette Jenzabar
- EDM CDWG for Device Configuration Services
Oct 22, 17:07 CDT
Oct 25, 2025

No incidents reported.

Oct 24, 2025
Two-Way Radios Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Two-Way Radios. Service was fully restored at 20:22 CDT.
Oct 24, 20:51 CDT
Monitoring - Northwestern Information Technology confirms service has been restored for Two-Way Radios as of 20:22 CDT and will continue to monitor the restoration.

The next update will be provided by 22:00 CDT.
Oct 24, 20:41 CDT
Identified - Northwestern Information Technology has identified an issue causing a service interruption for Two-Way Radios and is currently working towards resolution.

The next update will be provided by 21:00 CDT.
Oct 24, 19:58 CDT
Update - Northwestern Information Technology is investigating a service interruption for Two-Way Radios.

The next update will be provided by 20:00 CDT.
Oct 24, 18:20 CDT
Investigating - Northwestern Information Technology is investigating a Radio Communications interruption

The next update will be provided by 18:30 CDT
Oct 24, 17:20 CDT
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