All Systems Operational

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Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

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Administrative and Business Operational
CAESAR (Student Information Systems) Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational
ConnectNU (Student Information Systems) Operational
Data Warehouse Services (Reporting and Analytics) Operational
ECATS (Student Information Systems) Operational
Facilities Connect (Facilities) Operational
Faculty Recruitment System (Human Resources Systems) Operational
Grad Student Tracking System (Student Information Systems) Operational
iBuyNU (Finance and Procurement Systems) Operational
CERES (Research Administration Systems) Operational
myHR (Human Resources Systems) Operational
myHR Learn (Human Resources Systems) Operational
Northwestern Loan Application System (Student Information Systems) Operational
NUFinancials (Finance and Procurement Systems) Operational
NU Parking (Facilities) Operational
NUPlans (Finance and Procurement Systems) Operational
NUPortal (Finance and Procurement Systems) Operational
OnBase (Workflow and Document Management) Operational
Our Northwestern (Alumni and Advancement) Operational
PerfectForms (Workflow and Document Management) Operational
Power BI Visualization (Reporting and Analytics) Operational
Research Portal (Research Administration Systems) Operational
Tableau Visualization (Reporting and Analytics) Operational
Student Opportunity Application Portal (Research Administration Systems) Operational
Wildcard (Finance and Procurement Systems) Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational
Smartsheet Operational
Splunk (Reporting and Analytics) Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) Operational
Blackthorn Events (Alumni and Advancement) Operational
Graduate Student Progress (Student Information Systems) Operational
CatConnect (Alumni and Advancement) Operational
GiveCampus (Alumni and Advancement) Operational
myHR Learn Integration (myHR Learn) Operational
Communication and Collaboration Operational
Digital Signage (REACH) (Mass Communications) Operational
Email Defense System (EDS) Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational
G Suite (Email and Calendaring) Operational
Microsoft Teams (Instant Messaging) Operational
NU Listserv (Mass Communications) Operational
NUsites (Self-Service Web Publishing) Operational
Office 365 (Email and Calendaring) Operational
Microsoft OneDrive (Document Sharing and Storage) Operational
Public Group/Distribution List (Mass Communications) Operational
Microsoft SharePoint (Document Sharing and Storage) Operational
Television Services Operational
Zoom Video Conferencing (Videoconferencing and Telephones) Operational
Zoom Web Portal (Videoconferencing and Telephones) Operational
NUInfo (Web Publishing and Hosting) Operational
Web Content Management System (Cascade CMS) Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure Operational
Encryption Key Escrow Operational
Endpoint Device Backup Operational
Endpoint Software and Configuration Management Operational
Mobile Device Management (MDM) Operational
Workstation Imaging Operational
Identity and Access Management Operational
Active Directory (Directory Services) Operational
CyberArk (Privileged Account Management) Operational
Duo Core Authentication Service (Authentication and Authorization Services) Operational
Kerberos (Authentication and Authorization Services) Operational
LDAP (Directory Services) Operational
Northwestern Online Directory (Directory Services) Operational
NUValidate (NETID Services) Operational
Shibboleth (Authentication and Authorization Services) Operational
Web Single Sign-On (Authentication and Authorization Services) Operational
Wildcat Finder Operational
1Password (Password Management) Operational
Cayosoft (Directory Services) Operational
Information Security Operational
Client Antivirus Software (Secure Computing) Operational
Data Center Firewall Rule Modification (Secure Computing) Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational
Endpoint Security Software (Secure Computing) Operational
InCommon Certificates (SSL Certificate Creation) Operational
Managed Firewall Services (Secure Computing) Operational
Identity System Integration (Identity and Access Management) Operational
Infrastructure Operational
Amazon Web Services (AWS) (Cloud Service) Operational
Cooling Systems (Data Center Facilities) Operational
DHCP (Network Management) Operational
DNS (Network Management) Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) Operational
Electrical Systems (Data Center Facilities) Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) Operational
Firewall (Network Management) Operational
GitHub (Cloud Service) Operational
Google Cloud (GCP) (Cloud Service) Operational
Intercampus Connectivity (Network Connectivity) Operational
Load Balancing (Network Connectivity) Operational
Microsoft AZURE (Cloud Service) Operational
Network Access Control (NAC) (Network Management) Operational
Network User Status Agent (NUSA) (Network Management) Operational
Network Time Protocol (NTP) (Network Management) Operational
NUCloud (Server Management) Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational
SolarWinds (Server Management) Operational
SSL VPN (Network Connectivity) Operational
Utility Power (Data Center Facilities) Operational
Virtual Server Hosting (Server Management) Operational
Wired Network Services (Network Connectivity) Operational
Wireless Network Services (Network Connectivity) Operational
Decommission Virtual Server (Server Management) Operational
PINNACLE (Network Management) Operational
Internet Network Services (Network Connectivity) Operational
Anypoint Platform (Integration Services) Operational
DataHub (Integration Services) Operational
EventHub (Integration services) Operational
API Management Platform (Integration Services) Operational
Professional Services Operational
IT Knowledge Base Service (Service Delivery and Support) Operational
Service Management Platform (Service Delivery and Support) Operational
Research Technologies and Support Operational
Kellogg Linux Cluster (KLC) (Server Management) Operational
MRI Cluster (Server Management) Operational
NUCore Operational
Quest Analytics Nodes Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational
Research Data Storage Service (RDSS) Operational
Globus (RDMS) Operational
Electronic Research Notebook Service (ERNS) Operational
Software and Applications Operational
Adobe Creative Cloud (Administrative/Business) Operational
MATLAB (Research Tools) Operational
Qualtrics (Research Tools) Operational
SPSS (Research Tools) Operational
Northwestern Print Operational
Teaching and Learning Systems Operational
Canvas (Digital Learning Tools) Operational
Library Services Operational
Panopto (Digital Learning Tools) Operational
Technology Support Services Operational
CONDUITS Operational
G Suite Student Email Accounts Operational
Remote Support Assistance Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) Operational
Cellular Services (Videoconferencing and Telephones) Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) Operational
Two-Way Radios (Videoconferencing and Telephones) Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(59761) Schedule Maintenance for CAESAR to Apply Financial Aid PUM 37 PRP 1 into Production on Saturday, June 6, 2026 Jun 6, 2026 04:00-10:00 CDT

Please note the new schedule for CAESAR downtime.

CAESAR will be unavailable on Saturday, June 6, 2026, from 4–10 a.m. CDT to apply Financial Aid PUM 37 PRP 1 into Production.

During the downtime window, CS861QA, CS861SUP and reporting databases will be available for any reporting issues.
Posted on Jun 02, 2026 - 01:20 CDT

(59717) Evanston Network Equipment Maintenance Jun 9, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2122 SHERIDAN RD
2137 TECH DR Catalysis Center
2133 SHERIDAN RD Ford Motor Company Engineering Design Center
Posted on Jun 01, 2026 - 14:32 CDT

(59718) Evanston Network Equipment Maintenance Jun 10, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2400 SHERIDAN RD Elder Residence Hall
2315 SHERIDAN RD McCulloch Residence Hall
50 ARTS CIRCLE DR Pick-Staiger Concert Hall
560 LINCOLN Schapiro Hall
2707 ASHLAND AV Trienens Performance Center
2420 CAMPUS DR Kemper Residence Hall
Posted on Jun 01, 2026 - 14:32 CDT

Jacobs Center - FM Related Black-out Test Jun 22, 2026 06:00-14:00 CDT

Northwestern Information Technology will be conducting a building black-out test in coordination with the NU electrical shop and the Evanston fire department.
Posted on May 11, 2026 - 08:10 CDT

Quest Research Computing Cluster June Maintenance Jun 22, 2026 08:00 - Jun 26, 2026 17:00 CDT

Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable for scheduled maintenance starting at 8 a.m. on Monday, June 22, and ending at 5 p.m. on Friday, June 26.

Service Improvements:
• Faster compute time due to improved intra- and inter-node GPU communication.
• Faster job recovery (via expedited job requeue on node failure) and improved job monitoring (via new job filtering options based on runtime) through scheduler upgrade to Slurm v25.11.
• FastX4 will be available to provide a more reliable and secure remote desktop experience (FastX3 desktop client can still be used to connect to Quest after the maintenance).
• Improved GPU software performance and developer productivity through updates to CUDA 13.2, including enhanced libraries, tooling, and support for emerging AI models
• Required patching, software upgrades, and equipment maintenance.

Impact on Quest and Globus Users:
• Jobs with a wall time extending into the maintenance period will not run. (These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message).
• Access to Quest (including Quest Analytics Nodes, GCC, and KLC) will be unavailable.
• Jobs and processes running when the maintenance begins will be canceled.
• Globus will not be available to transfer data to/from Quest or FSMResFiles.
• The expiration dates of all user files in the Quest global scratch space will be extended to 30 days following the maintenance.

For any questions about this maintenance, please contact quest-help@northwestern.edu.
Posted on Apr 13, 2026 - 14:27 CDT

(59125) GlobalProtect VPN Self-Upgrade Jun 23, 2026 07:30-08:30 CDT

Northwestern IT is upgrading GlobalProtect, the University’s Virtual Private Network (VPN). Users can self-upgrade starting Tuesday June 23, at 7:30AM. The upgrade addresses security vulnerabilities and aligns the University with the vendor’s upgrade window recommendations.
Posted on May 22, 2026 - 10:37 CDT

(59126) GlobalProtect VPN Mandatory Upgrade Jul 7, 2026 07:30-08:30 CDT

Northwestern IT is upgrading GlobalProtect, the University’s Virtual Private Network (VPN). Users can self-upgrade starting Tuesday July 7, at 7:30AM. The upgrade addresses security vulnerabilities and aligns the University with the vendor’s upgrade window recommendations.
Posted on May 22, 2026 - 10:37 CDT
Jun 6, 2026

No incidents reported today.

Jun 5, 2026

No incidents reported.

Jun 4, 2026
(59452) Chicago Data Center Critical Power Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 4, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 07:00 CDT
Scheduled - Northwestern Information Technology will be making a minor change to the critical power infrastructure at the locations listed below. The network infrastructure affected by this work has power and hardware redundancies, no service interruption is expected with this maintenance. This maintenance is being performed to replace aging power units in a single cabinet within the Chicago Data Center.

Location:
Chicago Data Center
May 28, 12:39 CDT
Jun 3, 2026

No incidents reported.

Jun 2, 2026
(59318) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 09:00 CDT
Scheduled - Northwestern IT will be working with our vendor to perform regular maintenance to upgrade software with security patches on the two-way radio system on June 1-2, 2026. During this maintenance window, a brief service interruption of approximately 5 minutes is expected for departmental radio dispatch stations at 9:00am on June 2. General two-way radio coverage and operation on the Evanston and Chicago campuses will not be impacted.
May 26, 12:58 CDT
NUValidate NETID Services Interruption
Resolved - This incident has been resolved.
Jun 2, 12:53 CDT
Monitoring - Services are restored at this time. Northwestern Information Technology will continue to monitor for any further issues.

The next update will be provided by 13:00 CDT
Jun 2, 10:52 CDT
Identified - Northwestern Information Technology has identified an issue and NUValidate NETID Services are unavailable.

IT support staff are working to restore full service as quickly as possible.


The next update will be provided by 12:00 CDT
Jun 2, 10:33 CDT
(59234) Evanston Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 2, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2029 SHERIDAN RD Swift Hall
2026 N CAMPUS DR Central Utility Plant
2033 SHERIDAN RD Lunt Hall
May 22, 10:38 CDT
Jun 1, 2026
May 31, 2026
Reduced Network Redundancy
Resolved - The Internet Service Provider has reported to Northwestern Information Technology that all repair work has been completed and that connection redundancy is restored.
May 31, 17:36 CDT
Update - Vendor repair crews are actively working to resolve this fiber issue. The next update will be made no later than 20:00 CDT or when a vendor update is available.
May 31, 13:54 CDT
Update - The Internet Service Provider has engaged a repair crew to resolve the outage. The repair crew is set to arrive to the site by 13:00 CDT this afternoon. There is no impact to service due to redundant connectivity.

The next update will be provided by 14:00 CDT.
May 31, 06:21 CDT
Identified - Northwestern Information Technology has monitored the loss of a fiber network link going to one of our Internet Service Providers. There is no impact to service due to redundant connectivity.

The next update will be provided by 9:00 CDT.
May 31, 06:18 CDT
May 30, 2026

No incidents reported.

May 29, 2026
CERES Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for CERES.
May 29, 17:00 CDT
Identified - Northwestern Information Technology has identified an issue with CERES impacting a subset of services.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided around 17:00 CDT.
May 29, 15:56 CDT
Update - Northwestern Information Technology is investigating an issue with CERES impacting a subset of services.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 16:00 CDT
May 29, 14:51 CDT
Investigating - Northwestern Information Technology is investigating an issue with CERES impacting a subset of services.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 15:00 CDT
May 29, 13:45 CDT
(59233) Evanston Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
May 29, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
1880 CAMPUS DR Kresge Hall
1937 SHERIDAN RD Deering Library
May 22, 10:38 CDT
May 28, 2026
(59191) CERES Unavailable 6PM on 5/28/2026
Completed - The scheduled maintenance has been completed.
May 28, 19:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 18:01 CDT
Scheduled - System Downtime is Scheduled for May 28th, 2026

CERES will be unavailable on Thursday, 5/28 from 6:00 PM – 7:00 PM for system maintenance.
May 21, 10:12 CDT
(59232) Evanston and NYC Development Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
May 28, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 28, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
New York City Development
Ryan Complex Baseball Field
906/910/920 UNIVERSITY PL
1865 SHERMAN AV Willard Residential College
875 N MICHIGAN AV
1845 SHERIDAN RD Fisk Hall
May 22, 10:38 CDT
(59251) University Telephone Services-Voicemail
Completed - The scheduled maintenance has been completed.
May 28, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing software upgrades on the University Voicemail system to patch security vulnerabilities and address issues with voicemail transcription.

Call and voicemail processing should not be interrupted. The myvoicemail.northwestern.edu portal may be unavailable for brief periods during the maintenance window.
May 22, 19:34 CDT
May 27, 2026
(59107) Northwestern GlobalProtect VPN and IT Staff Firewall - Network Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 21:00 CDT
Scheduled - Northwestern Information Technology will be performing a software upgrade to the IT firewall in the Evanston Campus. The IT firewall protects IT networks on the Evanston campus and also acts as the GlobalProtect VPN service. This new software brings us to the latest vendor recommended software and also protects us from security vulnerabilities that have been released. No impact to end users is expected during this upgrade due to the redundant nature of this equipment.
May 19, 14:15 CDT
(59057) Evanston Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
May 27, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
726 UNIVERSITY PL Chapin Hall (Humanities Residential College)
720 UNIVERSITY PL
720 EMERSON Sigma Alpha Iota Sorority
800 Elgin
721 UNIVERSITY PL Evans Scholars House
717 UNIVERSITY PL Delta Zeta Sorority
May 18, 16:38 CDT
May 26, 2026
(59056) Evanston Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
May 26, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
710 Clark St
700 UNIVERSITY PL Lutkin Memorial Hall
710 EMERSON
711 UNIVERSITY PL Kappa Delta Sorority
711 ELGIN RD Music Administration Building
655 UNIVERSITY PL South Mid-Quads Residence Hall
650 EMERSON North Mid-Quads Residence Hall
701 UNIVERSITY PL Alpha Phi Sorority
May 18, 16:38 CDT
May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

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