SolarWinds Service Interruption
Investigating - Northwestern Information Technology is investigating a service interruption for SolarWinds.

The next update will be provided by 2:00 CDT.
Aug 20, 2025 - 01:27 CDT

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

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Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
CatConnect (Alumni and Advancement) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Major Outage
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Major Outage
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(48816) Chicago Datacenter Network Equipment Maintenance Aug 20, 2025 07:00-08:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title. This work is to add additional monitoring. No service impact is expected during this maintenance.
Posted on Aug 18, 2025 - 15:48 CDT

(48160) Wireless Network Equipment Maintenance Evanston Campus Aug 20, 2025 19:00-23:00 CDT

Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This work implements a vendor-recommended software upgrade to a more current supported software level. No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Posted on Aug 12, 2025 - 14:06 CDT

(48160) Wireless Network Equipment Maintenance Evanston Campus Aug 20, 2025 19:00-23:00 CDT

Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This work implements a vendor-recommended software upgrade to a more current supported software level. No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Posted on Jul 30, 2025 - 09:16 CDT

(48693) Chicago Data Center Network Refresh Aug 21, 2025 07:00-08:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption to management of network infrastructure, less than 15 minutes for each circuit being migrated, for the planned work. There will be no service impact to production networks.
Posted on Aug 14, 2025 - 13:03 CDT

(48817) Firewall Equipment Maintenance Aug 22, 2025 07:00-08:00 CDT

Northwestern Information Technology will be performing maintenance on all campus firewalls.. This work is to add additional monitoring. No service impact is expected during this maintenance.
Posted on Aug 18, 2025 - 15:48 CDT

(48541) CAESAR will be unavailable on Saturday, August 23 from 6AM to 2PM Aug 23, 2025 06:00-14:00 CDT

CAESAR will undergo scheduled maintenance to update to the latest version to ensure the system is up-to-date with Oracle enhancements, patches, and fixes to address security vulnerabilities. This enables CAESAR to stay in sync with the technology and to deliver future enhancements.

CAESAR and Reporting database will be unavailable from 6am to approximately 2pm (CST) on Saturday, August 23, 2025

During the downtime window, CS861QA and CS861SUP databases will be available for any reporting needs.
Posted on Aug 10, 2025 - 23:32 CDT

(48779) Network Maintenance for Feinberg, HPSNet, and Affiliate Organizations Aug 23, 2025 06:00-07:00 CDT

Northwestern Information Technology will be applying software updates on data network equipment that supports the network services listed below. This work is being performed to address security vulnerabilities. Affected services will be interrupted for 15-20 minutes while this equipment applies updated software.

* Feinberg networks
* High Performance Science Network (HPSNet) networks
* Northwestern University direct connections to Lurie Children's Hospital, Northwestern Medicine, and the Shirley Ryan AbilityLab
* External connectivity for Wi-Fi users connected to eduroam in Northwestern Medicine buildings
Posted on Aug 18, 2025 - 13:48 CDT

(48561) Facilities Connect - Planned Restart Aug 23, 2025 21:00 - Aug 24, 2025 03:00 CDT

Facilities Connect may be restarted between 9pm 8/23/25 and 3am 8/24/25.
Posted on Aug 12, 2025 - 11:24 CDT

(48725) Facilities Connect will be unavailable for planned maintenance. Aug 23, 2025 22:30 - Aug 24, 2025 04:30 CDT

Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email facilities@northwestern.edu.
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Posted on Aug 15, 2025 - 09:19 CDT

Quest Research Computing Cluster September Maintenance Sep 8, 2025 08:00 - Sep 12, 2025 17:00 CDT

Quest, including the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable for scheduled maintenance starting at 8 a.m. on Monday, September 8, and ending at 5 p.m. on Friday, September 12. Globus will also be unavailable for file transfers to and from Quest, and between Quest and the Research Data Storage Services (RDSS)/FSMRESFILES.
This maintenance is necessary to apply critical system upgrades and perform regular system care. After the maintenance, multi-node (or parallel) jobs will benefit from more stable internode communication.
During this downtime, the following maintenance will be performed:

• Quest's job scheduler, Slurm, will be upgraded to 24.11.6 enabling features such as enhanced job utilization tracking.
• Security patches will be applied to all Quest nodes.
• License managers for licensed software on Quest will be migrated to a new server.
• Power and cooling equipment maintenance will be performed for the healthy operation of computing infrastructure.
• Network maintenance will be performed to improve communication across the nodes and the storage system.

Impact on Quest and Globus Users
• Access to Quest will be unavailable. Users will not be able to submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window.
• Jobs submitted to Quest through Slurm with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason.
• User jobs and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
• The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Storage Services (RDSS)/FSMRESFILES: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=2017
• Requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
• The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime. Data in scratch space will have updated timestamps to allow data to remain in scratch. You can use file system utilities to monitor the expiration dates in scratch space: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1546#checkscratch

For any questions about this maintenance, please contact quest-help@northwestern.edu.
Posted on Jun 30, 2025 - 11:15 CDT
Aug 20, 2025

Unresolved incident: SolarWinds Service Interruption.

Aug 19, 2025
(48159) Wireless Network Equipment Maintenance Chicago Campus
Completed - The scheduled maintenance has been completed.
Aug 19, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing a software upgrade to the wireless system for the Chicago Campus. This work implements a vendor-recommended software upgrade to a more current supported software level. No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Aug 12, 14:06 CDT
(48742) Deployment
Completed - The scheduled maintenance has been completed.
Aug 19, 17:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 17:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Aug 15, 11:15 CDT
(48795) 2020 RIDGE AV Floors: 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Aug 19, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:01 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Aug 18, 10:55 CDT
(48553) Garrett-Evangelical Theological Seminary Floors: 1, 2, 3 Network Refresh
Completed - The scheduled maintenance has been completed.
Aug 19, 07:18 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Aug 11, 12:20 CDT
Aug 18, 2025

No incidents reported.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025
(46330) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln- Room 101, Basement and 7th Floors
Completed - The scheduled maintenance has been completed.
Aug 14, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 07:01 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 9, 13:16 CDT
(48565) HPSNet Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 06:00 CDT
Scheduled - Northwestern Information Technology will be applying software updates on data network equipment that supports High Performance Science Network (HPSNet) services on the Chicago and Evanston campuses. This work is being performed to address security vulnerabilities. HPSNet services will be interrupted for 15-20 minutes while the equipment applies updated software.
Aug 11, 13:03 CDT
Aug 13, 2025
(46329) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln 4th, 5th and 6th floors
Completed - The scheduled maintenance has been completed.
Aug 13, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 9, 13:16 CDT
Aug 12, 2025
(46328) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln- 3rd and 4th Floors
Completed - The scheduled maintenance has been completed.
Aug 12, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 9, 13:16 CDT
Microsoft Outlook Processing Delays
Resolved - Microsoft Outlook experienced delays in inbound and outbound email processing earlier this morning. Email inbox updates for a small subset of users may have been delayed by up to an hour. Microsoft reports 99% of queued messages have been processed, and will complete processing all messages by 5:00 PM CDT, 8/13.
Aug 12, 10:30 CDT
Aug 11, 2025
SolarWinds Service Interruption
Resolved - This incident has been resolved.
Aug 11, 16:17 CDT
Identified - Support staff have confirmed some synthetic transaction services have been restored. They continue working with vendor on a complete service restoration.

Next update will be made by 17:00 CDT
Aug 11, 14:50 CDT
Investigating - Northwestern Information Technology is investigating degraded performance in SolarWinds. Currently only synthetic transactions are affected. The next update will be made by 15:00 CDT.
Aug 11, 13:36 CDT
(46327) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln 1st and 2nd Floors
Completed - The scheduled maintenance has been completed.
Aug 11, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 9, 13:16 CDT
Aug 10, 2025

No incidents reported.

Aug 9, 2025
(48101) DAPS: myHR July CPU implementation. August 9th 8AM – 3PM
Completed - The scheduled maintenance has been completed.
Aug 9, 15:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:00 CDT
Scheduled - The myHR system will undergo scheduled maintenance in order to apply a critical security patch . The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, August 9, at 8 a.m. through approximately 3 p.m.

What This Means

• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.

The testing is done in conjunction with the analysts on the ESHRS and HRops teams, DBA's and System Admins. There is a test plan and an implementation plan that we follow with every CPU . The DBA's backup the databases before implementation.
After successful testing in lower environments, the business partners signoff on the project before migration to PROD.
Jul 28, 12:01 CDT
(48102) DBA: myHR April CPU implementation. August 9th 8AM – 3PM
Completed - The scheduled maintenance has been completed.
Aug 9, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:01 CDT
Scheduled - DBA'S will perform Backups and all milestone Database activities

The myHR system will undergo scheduled maintenance in order to apply a critical security patch . The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, August 9, at 8 a.m. through approximately 3 p.m.

What This Means

• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.

The testing is done in conjunction with the analysts on the ESHRS and HRops teams, DBA's and System Admins. There is a test plan and an implementation plan that we follow with every CPU . The DBA's backup the databases before implementation.
After successful testing in lower environments, the business partners signoff on the project before migration to PROD.
Jul 28, 12:01 CDT
(48125) NUFinancials | Upgrade from PeopleTools 8.61.11 to PeopleTools 8.61.13 (July 2025 CPU) | Saturday, 2025-08-09
Completed - The scheduled maintenance has been completed.
Aug 9, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 07:00 CDT
Scheduled - In order to receive a high level of support from Oracle for NUFinancials and avoid any security vulnerabilities, it is vital that we upgrade NUFinancials from PeopleTools 8.61.11 to PeopleTools 8.61.13.

This maintenance necessitates system downtime, during which NUFinancials will be unavailable.
We anticipate the maintenance will extend until 3pm at the latest.
Jul 28, 17:13 CDT
(48100) myHR July CPU implementation. August 9th 8AM – 3PM
Completed - The scheduled maintenance has been completed.
Aug 9, 13:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 08:01 CDT
Scheduled - The myHR system will undergo scheduled maintenance in order to apply a critical security patch . The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, August 9, at 8 a.m. through approximately 3 p.m.

What This Means

• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Jul 28, 12:01 CDT
Aug 8, 2025
(48066) Garrett-Evangelical Theological Seminary Floors: 0, 3, basement Network Refresh
Completed - The scheduled maintenance has been completed.
Aug 8, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 8, 17:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jul 29, 09:21 CDT
GSTS Dashboard Service Interruption
Resolved - This incident has been resolved.
Aug 8, 14:28 CDT
Update - We are continuing to work on a fix for this issue.
Aug 8, 09:05 CDT
Identified - Northwestern Information Technology is in the process of rerunning failed ETL jobs. During this time the GSTS Dashboard will be unavailable. A status posting will be made by 14:00 CST when the jobs are expected to complete.
Aug 8, 09:00 CDT
CAESAR Nightly Job Processing Errors
Resolved - Northwestern Information Technology has verified that these jobs have completed successfully. We are closing out this posting.
Aug 8, 12:06 CDT
Update - The CAESAR jobs are continuing to run normally. A further update will be provided at 15:00 CDT.
Aug 8, 11:08 CDT
Monitoring - Northwestern IT is rerunning failed jobs and is monitoring the automated job system for any further issues.

The next update will be posted by 10 AM, August 8th.
Aug 7, 21:26 CDT
Identified - At approximately 6:50 PM, August 7th, Northwestern IT identified an unresponsive server responsible for handling nightly job processing. The server has been rebooted and Northwestern IT is currently troubleshooting remaining job processing failures.

The next update will be posted by 1 AM, August 8th.
Aug 7, 21:06 CDT
Aug 7, 2025
(48158) Wireless Network Equipment Maintenance Evanston McManus and Engelhart
Completed - The scheduled maintenance has been completed.
Aug 7, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing a software upgrade to the wireless system for McManus and Engelhart on the Evanston Campus. This work implements a vendor-recommended software upgrade to a more current supported software level. No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Jul 30, 09:16 CDT
Feinberg Wired / Wireless Networking Service Interruption
Resolved - Between 1:55 PM and 2:05 PM today, Feinberg Pavilion experienced connectivity issues on Tier 1 and Tier 2 wired and wireless networks. The connectivity issues were resolved. Northwestern IT will continue to monitor for any further networking issues.
Aug 7, 14:00 CDT
(48354) Wireless Network Equipment Maintenance Evanston Campus: 619 University
Completed - The scheduled maintenance has been completed.
Aug 7, 12:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 07:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Aug 4, 16:51 CDT
(48369) Tech B-Wing 2nd floor Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Aug 7, 06:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Aug 5, 14:48 CDT
Aug 6, 2025
(48130) Evanston Data Center Production Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 19:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 19:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure for the network equipment listed in the title. Affected systems will experience a brief interruption as units are failed over during the migration process. This work is being performed to migrate our load balancers onto new infrastructure that will continue to be supported and help mitigate risk against security vulnerabilities.

Those services include:
AD Federation
AD LDAP
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
CATracks
myHR
myHR: Reports
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
CAESAR
Voicemail
WebSSO
Jul 29, 15:29 CDT
(48342) Wireless Network Equipment Maintenance Evanston Campus: Evans Scholar- 721 University
Completed - The scheduled maintenance has been completed.
Aug 6, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 08:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Aug 4, 11:07 CDT
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