All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

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Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
CatConnect (Alumni and Advancement) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Jacobs Center Power Maintenance Nov 25, 2025 06:00-14:00 CST

As part of the Jacobs Center renovation project, Northwestern IT and Northwestern Facilities will be installing new permanent power feeds to the building UPS (Uninterruptible Power Supply) infrastructure on Tuesday, 11/25/2025. During this time no service interruptions are expected, but the following services will be operating at a reduced level of power redundancy for the duration of the window from 6:00am-2:00pm:

Wired/Wireless Data Networking
Telephone/Voice Services
Two-Way Radio
Cellular/Distributed Antenna Service (DAS)

If there is an unexpected loss of power during this work, there may be campus-wide impacts to services beyond just the Jacobs Center.
Posted on Nov 21, 2025 - 16:30 CST

(53100) University Telephone Services Maintenance Evanston Campus Dec 17, 2025 19:00-23:00 CST

Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate approximately 1450 of our Evanston telephone numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. On-campus calls as well as outbound calls will not be affected.

The work for this window will involve a small set of University critical numbers, some of which may be contained within the ranges below. The critical numbers will all be returned to service within 30 minutes; the rest of the numbers will all be returned to service within three hours.

If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

Affected Telephone Number Ranges
8474673782-8474673782
8474675285-8474675799
8474675803-8474675999
8474912543-8474913203
8474914670-8474914699
8474915800-8474915802
Posted on Nov 20, 2025 - 17:15 CST
Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
(52533) Schedule Maintenance for CAESAR to apply 2025 October CPU, PUM 36 Financial Aid Selective, POC 1-4 and PRP1 updates to Production on Saturday, November 22, 2025
Completed - The scheduled maintenance has been completed.
Nov 22, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 06:00 CST
Scheduled - Please note the schedule for CAESAR downtime.

CAESAR will be unavailable on Saturday, November 22, 2025, from 6 AM to 4 PM CST while we apply the 2025 October CPU, PUM 36 Financial Aid Selective Update, POC 1–4, and PRP1 updates to Production environment.

During the downtime window, CS861QA and CS861SUP will be available for any reporting issues.
Nov 17, 02:57 CST
myHR October CPU and Tax Update 25C implementation
Completed - The scheduled maintenance has been completed.
Nov 22, 13:09 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 07:00 CST
Scheduled - The myHR system will undergo scheduled maintenance in order to apply Oracle’s quarterly critical security patch and required tax update. The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, November 22, at 07:00 CST through approximately 15:00 CST.
Nov 18, 10:48 CST
Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA - Service Interruption
Resolved - The incident has been resolved.
Nov 22, 09:10 CST
Update - The ISP vendor is still working with on-site support staff to resolve this issue as quickly as possible. We have not yet received a projected resolution time.

The next update will be provided by Saturday, November 22, at 09:00 CDT/CST.
Nov 21, 18:00 CST
Identified - Northwestern Information Technology has identified a power issue at the posted location impacting a subset of services.

On-site support staff are working to restore full service as quickly as possible.

The vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 18:00 CDT/CST.
Nov 21, 15:59 CST
Nov 21, 2025
(52761) DNS/DHCP/NTP Network Maintenance
Completed - The DNS/DHCP/NTP Network Maintenance has been canceled & will be rescheduled
Nov 21, 16:15 CST
Scheduled - Northwestern Information Technology will be updating hardware
for the campus Domain Name System (DNS), Dynamic Host Configuration Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service.
Nov 17, 15:45 CST
(52818) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Nov 21, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 03:00 CST
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Nov 18, 13:18 CST
Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA - Service Interruption
Resolved - This incident has been resolved.
Nov 21, 08:52 CST
Identified - Northwestern Information Technology has reached out to the Internet Service Provider and they are working to resolve this issue as quickly as possible. A technician may be sent to the site first thing in the morning.

The next update will be provided by Friday, November 21st at 09:00 CST.
Nov 20, 21:30 CST
Investigating - Northwestern Information Technology has identified an issue with network connectivity impacting services at the posted location.

Support staff are working to restore full service as quickly as possible.

The next update will be provided by 21:30 CDT/CST.
Nov 20, 20:46 CST
(52626) Canvas (Northwestern) Custom Apps brief downtime due to scheduled maintenance patches
Completed - The scheduled maintenance has been completed.
Nov 21, 07:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 07:10 CST
Scheduled - During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Submissions, NU Academic, GradeSync and NU administrative apps for course combine, user, course and prep site creation and admin password update) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU Batch Enrollment tool will be down from 7:10-7:45 am.
Nov 14, 10:09 CST
(52717) University Telephone Services Maintenance - SSL/TLS Certificate Renewals - Extended
Resolved - The scheduled maintenance has been completed and service has been restored for Jabber.
Nov 21, 06:40 CST
Investigating - Extended - Scheduled Maintenance Report for Northwestern Information Technology

The scheduled maintenance has been extended till midnight

There is a service impact?
Users attempting to connect to Jabber from off campus, while not on VPN will get an error message.

Scheduled
Northwestern Information Technology will be performing maintenance on the University Telephone Platform to renew expiring SSL/TLS certificates.

This scheduled maintenance affected: Voice Services (Telephone Services (Videoconferencing and Telephones)).
Nov 21, 03:00 CST
Nov 20, 2025
(52717) University Telephone Services Maintenance - SSL/TLS Certificate Renewals
Completed - The scheduled maintenance has been completed.
Nov 20, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the University Telephone Platform to renew expiring SSL/TLS certificates. No service impact is expected.
Nov 17, 10:35 CST
(52737) Perform upgrade of production Kion environment
Completed - The scheduled maintenance has been completed.
Nov 20, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 10:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 17, 12:59 CST
(52760) Chicago Campus Fiber Maintenance - Tarry Building
Completed - The scheduled maintenance has been completed.
Nov 20, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 06:00 CST
Scheduled - Northwestern Information Technology will be performing fiber maintenance at the location listed above.
Due to redundant fiber paths, no service impact is expected.
Nov 17, 15:17 CST
Nov 19, 2025

No incidents reported.

Nov 18, 2025
Northwestern Online Giving Service Interruption
Resolved - This incident has been resolved.
Nov 18, 11:51 CST
Update - Northwestern IT will continue to monitor services until Cloudflare as announced the incident resolved.


The next update will be provided by 13:00 CST.
Nov 18, 11:03 CST
Update - Northwestern IT will continue to monitor services until Cloudflare as announced the incident resolved.


The next update will be provided by 11:00 CST.
Nov 18, 10:05 CST
Monitoring - We are beginning to see services restore for Online Giving and other Cloudflare dependent services.

Cloudflare has implemented a fix but has not yet declared the incident resolved.

Northwestern IT will continue to monitor services until Cloudflare as announced the incident resolved.

The next update will be provided by 10:00 CST.
Nov 18, 08:48 CST
Identified - Northwestern Information Technology has identified an issue causing a service interruption to Northwestern Online Giving. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a project resolution time.

The vendor is posting updates via https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

The next update will be provided by 9:30 CST.
Nov 18, 08:32 CST
Blackthorn Events Service Interruption
Resolved - The vendor has confirmed this incident has been resolved.
Nov 18, 11:24 CST
Monitoring - We are beginning to see services restore for Blackthorn Events

The vendor has implemented a fix but has not yet declared the incident resolved.

Northwestern IT will continue to monitor services until vendor as announced the incident resolved.

The next update will be provided by 11:30 CST.
Nov 18, 10:11 CST
Identified - Northwestern Information Technology has identified an issue causing a service interruption for Blackthorn Events (Alumni and Advancement). While the vendor is working to resolve this issue as quickly as possible, we have not yet received a project resolution time.

The next update will be provided by 10:30 CST.
Nov 18, 09:26 CST
Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Service Management Platform Service Interruption
Resolved - Vendor has resolved the issue that was causing degraded performance in TeamDynamix Work Management, and full service has now been restored.

This incident has been resolved.
Nov 10, 15:39 CST
Update - The vendor continues work to restore service.

The next update will be provided by 16:30 CST.
Nov 10, 15:22 CST
Update - The vendor continues work to restore service.

The next update will be provided by 15:30 CST.
Nov 10, 14:25 CST
Update - The vendor continues work to restore service.

The next update will be provided by 14:30 CST.
Nov 10, 13:27 CST
Identified - Our vendor, TeamDynamix reports the fix did not produce the expected improvements, and we are still seeing performance challenges. They are continuing to work on service restoration.

The next update will be provided by 13:30 CST.
Nov 10, 12:26 CST
Monitoring - Northwestern IT has observed services return to normal operation, and we are awaiting confirmation from the vendor that services are fully restored.

We will continue to monitor services and update once vendor has issued a service restoration confirmation.

The next update will be provided by 12:30 CST.
Nov 10, 11:10 CST
Identified - Northwestern IT has identified an issue affecting the IT Service Management Portal and a subset of services, including the TDNext agent environment. End users can still reach the portal homepage, view and submit tickets, and access Knowledge Base articles.

We are working with TeamDynamix to resolve the issue as soon as possible. You may view updates on the vendor's status page here:

https://status.teamdynamix.com/incidents/nd4jggfb41lp.

The next update will be provided by 11:30 CST.
Nov 10, 10:22 CST
Update - The vendor continues to investigate this issue. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 11:00 CST.
Nov 10, 10:05 CST
Investigating - Northwestern Information Technology has identified an issue with Service Management Platform impacting a subset of services.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The vendor is posting updates via https://status.teamdynamix.com/incidents/nd4jggfb41lp

The next update will be provided by 10:00 CST.
Nov 10, 08:48 CST
SolarWinds (Server Management) Upgrade
Completed - The scheduled maintenance has been completed.
Nov 10, 12:59 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 11:00 CST
Scheduled - SolarWinds (Server Management) is undergoing an upgrade and will be unavailable until 13:00 CST.
Nov 10, 10:57 CST
(52223) Two-Way Radio System Equipment Maintenance-Ryan Field
Completed - The scheduled maintenance has been completed.
Nov 10, 10:58 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 07:00 CST
Scheduled - Our vendor will be performing antenna maintenance on the Ryan Field Two-Way Radio site Monday Nov 10th 7:00 am to 2:00 pm. During this time Two-Way Radio coverage around Ryan Field inside buildings will be impacted and outdoor coverage will be reduced for the planned work. Local & Remote Dispatch will not see a service interruption.
Nov 6, 14:05 CST
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