Significant delays in email delivery to consumer Gmail accounts
Update - Northwestern Information Technology has resolved the delivery issues affecting gmail.com recipients from Northwestern faculty, staff, and students. However, alumni forwarding accounts that forward mail to gmail.com continue to experience delivery disruptions.
Jul 02, 2026 - 10:20 CDT
Update - Northwestern Information Technology continues to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.

Next update will be on Thursday, July 2nd at 10:00 CDT.
Jul 01, 2026 - 11:01 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.

Next update will be on Wednesday, Jul 1, 2026 - 10:00 CDT
Jun 30, 2026 - 09:48 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.

Next update will be on Tuesday, Jun 30, 2026 - 10:00 CDT
Jun 29, 2026 - 09:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.

Next update will be on Monday, June 29, 2026 at 10:00 CDT.
Jun 26, 2026 - 10:01 CDT
Monitoring - Northwestern University IT has implemented a workaround for Northwestern community email outbound to consumer Gmail accounts. However, accounts that forward to @gmail.com addresses are still impacted.

The next update will be on June 26, 2026 at 10:00 CDT.
Jun 25, 2026 - 19:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.
Jun 25, 2026 - 10:39 CDT
Update - We are continuing to investigate this issue and have taken steps in an attempt to mitigate the impact.

Next update will be on June 25, 2026 at 10 CDT.
Jun 24, 2026 - 18:12 CDT
Investigating - We are currently investigating an issue causing significant delays in email delivery to consumer Gmail accounts, including messages from forwarding accounts. Messages sent to Gmail recipients may take substantially longer than expected to arrive. Northwestern IT is working to resolve the issue and will provide updates here as more information becomes available.
Jun 24, 2026 - 10:23 CDT

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business Operational
CAESAR (Student Information Systems) Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational
ConnectNU (Student Information Systems) Operational
Data Warehouse Services (Reporting and Analytics) Operational
ECATS (Student Information Systems) Operational
Facilities Connect (Facilities) Operational
Faculty Recruitment System (Human Resources Systems) Operational
Grad Student Tracking System (Student Information Systems) Operational
iBuyNU (Finance and Procurement Systems) Operational
CERES (Research Administration Systems) Operational
myHR (Human Resources Systems) Operational
myHR Learn (Human Resources Systems) Operational
Northwestern Loan Application System (Student Information Systems) Operational
NUFinancials (Finance and Procurement Systems) Operational
NU Parking (Facilities) Operational
NUPlans (Finance and Procurement Systems) Operational
NUPortal (Finance and Procurement Systems) Operational
OnBase (Workflow and Document Management) Operational
Our Northwestern (Alumni and Advancement) Operational
PerfectForms (Workflow and Document Management) Operational
Power BI Visualization (Reporting and Analytics) Operational
Research Portal (Research Administration Systems) Operational
Tableau Visualization (Reporting and Analytics) Operational
Student Opportunity Application Portal (Research Administration Systems) Operational
Wildcard (Finance and Procurement Systems) Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational
Smartsheet Operational
Splunk (Reporting and Analytics) Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) Operational
Blackthorn Events (Alumni and Advancement) Operational
Graduate Student Progress (Student Information Systems) Operational
CatConnect (Alumni and Advancement) Operational
GiveCampus (Alumni and Advancement) Operational
myHR Learn Integration (myHR Learn) Operational
Communication and Collaboration Operational
Digital Signage (REACH) (Mass Communications) Operational
Email Defense System (EDS) Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational
G Suite (Email and Calendaring) Operational
Microsoft Teams (Instant Messaging) Operational
NU Listserv (Mass Communications) Operational
NUsites (Self-Service Web Publishing) Operational
Office 365 (Email and Calendaring) Operational
Microsoft OneDrive (Document Sharing and Storage) Operational
Public Group/Distribution List (Mass Communications) Operational
Microsoft SharePoint (Document Sharing and Storage) Operational
Television Services Operational
Zoom Video Conferencing (Videoconferencing and Telephones) Operational
Zoom Web Portal (Videoconferencing and Telephones) Operational
NUInfo (Web Publishing and Hosting) Operational
Web Content Management System (Cascade CMS) Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure Operational
Encryption Key Escrow Operational
Endpoint Device Backup Operational
Endpoint Software and Configuration Management Operational
Mobile Device Management (MDM) Operational
Workstation Imaging Operational
Identity and Access Management Operational
Active Directory (Directory Services) Operational
CyberArk (Privileged Account Management) Operational
Duo Core Authentication Service (Authentication and Authorization Services) Operational
Kerberos (Authentication and Authorization Services) Operational
LDAP (Directory Services) Operational
Northwestern Online Directory (Directory Services) Operational
NUValidate (NETID Services) Operational
Shibboleth (Authentication and Authorization Services) Operational
Web Single Sign-On (Authentication and Authorization Services) Operational
Wildcat Finder Operational
1Password (Password Management) Operational
Cayosoft (Directory Services) Operational
Information Security Operational
Client Antivirus Software (Secure Computing) Operational
Data Center Firewall Rule Modification (Secure Computing) Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational
Endpoint Security Software (Secure Computing) Operational
InCommon Certificates (SSL Certificate Creation) Operational
Managed Firewall Services (Secure Computing) Operational
Identity System Integration (Identity and Access Management) Operational
Infrastructure Operational
Amazon Web Services (AWS) (Cloud Service) Operational
Cooling Systems (Data Center Facilities) Operational
DHCP (Network Management) Operational
DNS (Network Management) Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) Operational
Electrical Systems (Data Center Facilities) Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) Operational
Firewall (Network Management) Operational
GitHub (Cloud Service) Operational
Google Cloud (GCP) (Cloud Service) Operational
Intercampus Connectivity (Network Connectivity) Operational
Load Balancing (Network Connectivity) Operational
Microsoft AZURE (Cloud Service) Operational
Network Access Control (NAC) (Network Management) Operational
Network User Status Agent (NUSA) (Network Management) Operational
Network Time Protocol (NTP) (Network Management) Operational
NUCloud (Server Management) Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational
SolarWinds (Server Management) Operational
SSL VPN (Network Connectivity) Operational
Utility Power (Data Center Facilities) Operational
Virtual Server Hosting (Server Management) Operational
Wired Network Services (Network Connectivity) Operational
Wireless Network Services (Network Connectivity) Operational
Decommission Virtual Server (Server Management) Operational
PINNACLE (Network Management) Operational
Internet Network Services (Network Connectivity) Operational
Anypoint Platform (Integration Services) Operational
DataHub (Integration Services) Operational
EventHub (Integration services) Operational
API Management Platform (Integration Services) Operational
Professional Services Operational
IT Knowledge Base Service (Service Delivery and Support) Operational
Service Management Platform (Service Delivery and Support) Operational
Research Technologies and Support Operational
Kellogg Linux Cluster (KLC) (Server Management) Operational
MRI Cluster (Server Management) Operational
NUCore Operational
Quest Analytics Nodes Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational
Research Data Storage Service (RDSS) Operational
Globus (RDMS) Operational
Electronic Research Notebook Service (ERNS) Operational
Software and Applications Operational
Adobe Creative Cloud (Administrative/Business) Operational
MATLAB (Research Tools) Operational
Qualtrics (Research Tools) Operational
SPSS (Research Tools) Operational
Northwestern Print Operational
Teaching and Learning Systems Operational
Canvas (Digital Learning Tools) Operational
Library Services Operational
Panopto (Digital Learning Tools) Operational
Technology Support Services Operational
CONDUITS Operational
G Suite Student Email Accounts Operational
Remote Support Assistance Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) Operational
Cellular Services (Videoconferencing and Telephones) Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) Operational
Two-Way Radios (Videoconferencing and Telephones) Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(61673) Chicago Campus Network Equipment Maintenance 303 E CHICAGO AV Montgomery Ward Building Jul 28, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed above. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Posted on Jul 17, 2026 - 09:30 CDT

(61455) Two-Way Radio System Equipment Maintenance Jul 28, 2026 06:00-17:00 CDT

Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Posted on Jul 13, 2026 - 16:51 CDT

Planed Evanston Power Shut down at the following date and locations: Jul 28, 2026 07:00-07:15 CDT

Scheduled for July 28, 07:00 - 07:15 CDT

North Mid Quad Residential Services
South Mid Quad Residential Services
1856 Orrington Residential Services
1870 Orrington Chi Omega
710 Emerson Zeta Tau Alpha
720 Emerson Sigma Alpha Iota
Willard Hall Residential Services
701 University Alpha Phi
711 University Kappa Delta
717 University Residential Services
721 University Evans Scholars House
Allison Hall Residential Services
Shepard Hall Residential Services
1810–12 Chicago Weinberg, Sociology
1808 Chicago Weinberg, Sociology
619 Clark Business Continuity Planning Office (BCP) Controller,
Office of the Financial Operations and Treasurer,
Office of Tax and Regulatory Services Treasury Operations,
Office of Rebecca Crown Center,
Office of the President/Provost
Lutkin Hall Norris University Center
720 University Roberta Buffet Institute for Global Affairs
Chapin Hall Residential Services
Music Practice Bienen School of Music
Music Administration Bienen School of Music
Posted on Jul 24, 2026 - 16:49 CDT

(61674) Chicago & Evanston Network Equipment Maintenance Jul 29, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2145 SHERIDAN RD Technological Institute
710 N LAKE SHORE DR Abbott Hall
Posted on Jul 17, 2026 - 09:30 CDT

(61456) Two-Way Radio System Equipment Maintenance Jul 29, 2026 06:00-17:00 CDT

Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Posted on Jul 13, 2026 - 16:51 CDT

(61863) NUValidate Security Maintenance Jul 29, 2026 19:00-21:00 CDT

The NUIT ISO-IAM Team will apply a critical SailPoint security fix to NUValidate during this maintenance window. NUValidate will be unavailable while the fix is deployed and the application servers are restarted and tested. Users should not expect to access NUValidate until the maintenance has been completed.
Posted on Jul 24, 2026 - 10:18 CDT

(61971) University Telephone Services Local Calling Maintenance Jul 29, 2026 19:00-21:00 CDT

Northwestern Information Technology will be performing maintenance to components in the University telephone system that provide off campus voice connectivity. The purpose of the maintenance is to apply security patches.

Two brief one to two minute service interruptions are expected during this maintenance. Establishing new calls will be affected. Active calls will not be affected.
Posted on Jul 24, 2026 - 14:34 CDT

(61457) Two-Way Radio System Equipment Maintenance Jul 30, 2026 06:00-17:00 CDT

Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Posted on Jul 13, 2026 - 16:51 CDT

Planed Evanston Power Shut down at the following date and locations: Jul 30, 2026 06:00-18:00 CDT

Thursday, July 30th from 6:00 CDT – 18:00 CDT

618 Emerson Delta Gamma Sorority
630 Emerson Hobart House
636 Emerson Residential Services
640 Emerson Residential Services
1871 Orrington Residential Services
619 University Kappa Alph Theta
625 University Delta Delta Delta
637 University Alpha Chi Omega
647 University Residential Services
Posted on Jul 24, 2026 - 16:37 CDT

(61860) Cayosoft Infrastructure ReArchitecture Jul 30, 2026 17:00-21:00 CDT

The Northwestern Identity Access Management Team will be performing an infrastructure re-architecture of the Cayosoft Group Management application on the night of 07/30. This will result in a brief outage while the data is transferred to the new Cayosoft environment.
Posted on Jul 24, 2026 - 10:24 CDT

(61458) Two-Way Radio System Equipment Maintenance Jul 31, 2026 06:00-17:00 CDT

Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Posted on Jul 13, 2026 - 16:51 CDT

Planed Evanston Power Shut down at the following date and locations: Jul 31, 2026 07:00-07:15 CDT

Scheduled for July 31st, 07:00 - 07:15 CDT

North Mid Quad Residential Services
South Mid Quad Residential Services
1856 Orrington Residential Services
1870 Orrington Chi Omega
710 Emerson Zeta Tau Alpha
720 Emerson Sigma Alpha Iota
Willard Hall Residential Services
701 University Alpha Phi
711 University Kappa Delta
717 University Residential Services
721 University Evans Scholars House
Allison Hall Residential Services
Shepard Hall Residential Services
1810–12 Chicago Weinberg, Sociology
1808 Chicago Weinberg, Sociology
619 Clark Business Continuity Planning Office (BCP) Controller,
Office of the Financial Operations and Treasurer,
Office of Tax and Regulatory Services Treasury Operations,
Office of Rebecca Crown Center,
Office of the President/Provost
Lutkin Hall Norris University Center
720 University Roberta Buffet Institute for Global Affairs
Chapin Hall Residential Services
Music Practice Bienen School of Music
Music Administration Bienen School of Music
Posted 1 minute ago. Jul 24, 2026 - 16:49 CDT
Posted on Jul 24, 2026 - 16:55 CDT

(61970) University Voice/Telephone Services Maintenance Aug 4, 2026 19:00-21:00 CDT

Northwestern Information Technology will be performing maintenance on the
University Telephone Platform to install new SSL/TLS certificates.
No service impact is expected.
Posted on Jul 24, 2026 - 14:32 CDT

(61995) NUFinancials | Upgrade from PeopleTools 8.62.10 to PeopleTools 8.62.11 (July 2026 CPU) | Saturday, 8/8/2026 Aug 8, 2026 07:00-15:00 CDT

In order to receive a high level of support from Oracle for NUFinancials and avoid any security vulnerabilities, it is vital that we upgrade NUFinancials from PeopleTools 8.62.10 to PeopleTools 8.62.11.

This maintenance necessitates system downtime, during which NUFinancials will be unavailable.
We anticipate the maintenance will extend until 3pm at the latest.
Posted on Jul 27, 2026 - 08:48 CDT

(61442) Wireless Network Equipment Maintenance Aug 12, 2026 07:00-07:30 CDT

Northwestern Information Technology will be implementing a software configuration change to the wireless network infrastructure. This update is intended to improve the security posture of the eduroam wireless network. For additional details about this change, please visit: https://www.it.northwestern.edu/about/news-events/2026/deadline-to-switch-to-northwesterns-modernized-eduroam-sign-in-approaching.html

Devices that have not been updated to use certificate-based authentication on the eduroam network will no longer be able to connect. Instructions on how to connect are available in the Knowledge Base: https://services.northwestern.edu/TDClient/30/Portal/KB/Article/1851/Eduroam-Northwestern-s-Wireless-Network

The other wireless networks such as Guest-Northwestern and Device-Northwestern will not be affected by this change.
Posted on Jul 14, 2026 - 14:04 CDT
Jul 27, 2026
(61454) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 27, 14:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 06:00 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Jul 13, 16:51 CDT
Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026
(61672) Chicago & Evanston Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
303 E SUPERIOR ST Robert H Lurie Medical Research Center
2211 CAMPUS DR Kellogg Global Hub
Jul 17, 09:30 CDT
Jul 23, 2026
Office 365 (Email and Calendaring) Degraded Performance
Resolved - The vendor has confirmed that this incident is now resolved. We are closing this posting.
Jul 23, 15:27 CDT
Monitoring - The vendor has confirmed that they are seeing normal performance on Office 365 (Email and Calendaring). Northwestern Information Technology will continue to monitor performance and will post a final update by 15:30 CDT.
Jul 23, 14:58 CDT
Identified - The vendor has reported degraded performance across multiple Microsoft Office 365 services within North America. The vendor has implemented mitigations to assist with the recovery of services for a subset of users, and are working to restore service for more users as soon as possible.

The next update will be provided by 14:30 CDT.
Jul 23, 13:41 CDT
(61889) Oracle Patching for myHR, CAESAR, and NUFinancials
Completed - The scheduled maintenance has been completed.
Jul 23, 13:16 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:00 CDT
Scheduled - Northwestern Information Technology will apply a set of high-priority Oracle patches starting at 12:00 PM today for myHR, CAESAR, and NUFinancials. Similar to work in mid-June, we will implement a rolling update, meaning users may be briefly logged out of systems as the various servers are taken offline. Users will be able to log back in immediately and connect through another server.

We expect the rolling update to continue through approximately 1:30 PM. Thank you for your understanding as we work to secure the enterprise systems. Please feel free to share this with anyone in your area who may use myHR, CAESAR, or NUFinancials today.
Jul 23, 11:32 CDT
(61452) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been cancelled.
Jul 23, 11:19 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Jul 13, 16:51 CDT
(61450) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 23, 11:19 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:00 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Jul 13, 16:51 CDT
(61671) Chicago Campus Network Equipment Maintenance 750 N LAKE SHORE DR
Completed - The scheduled maintenance has been completed.
Jul 23, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 06:01 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed above. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Jul 17, 09:30 CDT
Jul 22, 2026
(61558) Deployment
Completed - The scheduled maintenance has been completed.
Jul 22, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 17:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 15, 12:14 CDT
(61336) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 17:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window there will be a brief service interruption of approximately 3 minutes at 6:30AM. All radios will see “Site Trunking”. Radios will continue to operate but dispatch stations will not function.
Jul 13, 16:51 CDT
(61408) Chicago Campus Network Equipment Maintenance 333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
Completed - The scheduled maintenance has been completed.
Jul 22, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Jul 13, 15:32 CDT
Jul 21, 2026
Northwestern New York - Network Service Interruption
Resolved - This incident has been resolved.
Jul 21, 17:03 CDT
Monitoring - The vendor has resolved an issue with their network equipment and Northwestern Information Technology has monitored a recovery of internet network services at the New York office for Alumni Relations and Development.

The next update will be provided by 16:00 CDT.
Jul 21, 15:05 CDT
Identified - The vendor has identified an issue with their network equipment and dispatched a field engineer. An estimated time for restoration of internet network services has not yet been provided at this time.

The next update will be provided by 16:00 CDT.
Jul 21, 13:58 CDT
Update - The vendor is still investigating and working to restore service as soon as possible.

The next update will update will be provided by 14:00 CDT.
Jul 21, 12:23 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption to internet network service at the New York office for Alumni Relations and Development. The vendor has been engaged to restore service as soon as possible.

The next update will be provided by 12:30 CDT.
Jul 21, 11:23 CDT
(61335) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window there will be a brief service interruption of approximately 3 minutes at 6:30AM. All radios will see “Site Trunking”. Radios will continue to operate but dispatch stations will not function.
Jul 13, 16:51 CDT
(61407) Evanston & Chicago Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:01 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
300 E SUPERIOR ST Tarry Research & Education Building
1970 CAMPUS DR University Library
Jul 13, 15:32 CDT
(61376) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 07:43 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network and security infrastructure supporting internet connectivity.
This work will replace malfunctioning hardware. No service impact is expected due to the redundant nature of this infrastructure.
Jul 10, 17:43 CDT
Jul 20, 2026
Quest Login Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Quest High-Performance Computing Cluster.
Jul 20, 18:42 CDT
Monitoring - Quest services have been restored. Users can now connect to Quest login nodes and access Quest Analytics Nodes applications, including Jupyter, RStudio, and SAS Studio. Existing interactive sessions on the login nodes and Analytics Nodes, as well as batch jobs and Quest OnDemand sessions, were not impacted.

Northwestern IT will continue to monitor network performance.
Jul 20, 18:12 CDT
Identified - Northwestern Information Technology has identified an issue connecting to Quest via SSH and accessing the Quest Analytics Nodes via Jupyter, RStudio, and SAS Studio web applications.

The next update will be posted by 5:30 CDT.
Jul 20, 16:34 CDT
Investigating - Around 4:00 PM CDT Northwestern Information Technology is currently investigating an issue connecting to Quest via SSH and the Quest Analytics services. Users of these services are currently unable to make new connections to Quest. Batch jobs already running on Quest and sessions via Quest OnDemand should not be impacted.

The next update will be posted by 5:30 PM CDT.
Jul 20, 16:26 CDT
(61449) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 20, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 06:00 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade software and hardware on the Two-Way Radio System. During this maintenance window no service interruption is expected.
Jul 13, 16:51 CDT
Jul 19, 2026
SolarWinds (Server Management) Service Interruption
Resolved - This incident has been resolved.
Jul 19, 11:27 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption to SolarWinds (Server Management).

The next update will be provided by 11:30 CDT.
Jul 19, 10:04 CDT
Jul 18, 2026
(61434) Cognos Analytics unavailable Saturday, 7/18/2026 from 7:00AM to 3:00PM
Completed - The scheduled maintenance has been completed.
Jul 18, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 07:30 CDT
Scheduled - Cognos Analytics will be upgraded to version v12.1.2 on Saturday, July 18th from 7:00AM to 3:00PM. Cognos Analytics, the Research Portal, and Data Management and Analytics (DMA) APIs will be unavailable during this maintenance window.
Jul 13, 16:01 CDT
Jul 17, 2026
Quest OnDemand Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Quest OnDemand.
Jul 17, 16:46 CDT
Update - Northwestern Information Technology has identified an issue with Quest OnDemand impacting a subset of services.

IT support staff are working to restore full service as quickly as possible

The next update will be provided by 17:30 CDT.
Jul 17, 15:22 CDT
Identified - Northwestern Information Technology has identified an issue with Quest OnDemand impacting a subset of services.

IT support staff are working to restore full service as quickly as possible

The next update will be provided by 15:30 CDT.
Jul 17, 14:08 CDT
Kellogg Global Hub - Lower Level Network Service Interruption
Resolved - This incident has been resolved.
Jul 17, 08:04 CDT
Monitoring - Northwestern Information Technology has monitored a restoration of wired, wireless, and telephone services within Kellogg Global Hub on the lower level.

The next update will be provided by 8:30 CDT.
Jul 17, 07:05 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption to wired, wireless, and telephone services within Kellogg Global Hub on the lower level.

The next update will be provided by 8:00 CDT.
Jul 17, 06:19 CDT
(61406) Chicago Campus Network Equipment Maintenance 339 E CHICAGO AV Wieboldt Hall
Completed - The scheduled maintenance has been completed.
Jul 17, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Jul 13, 15:32 CDT
Jul 16, 2026
Intercampus Connectivity - Reduced Redundancy
Resolved - Northwestern Information Technology has confirmed this issue is now resolved. We are closing this posting.
Jul 16, 18:10 CDT
Update - Northwestern Information Technology is continuing to troubleshoot with the vendor and onsite techs. The next update will be posted by 18:30 CDT.
Jul 16, 17:02 CDT
Update - Northwestern Information Technology is currently troubleshooting this issue with the vendor. We will post the next update by 17:00 CDT.
Jul 16, 15:33 CDT
Identified - Northwestern Information Technology has identified an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible.

There is no impact to services at this time.

The next update will be provided by 15:30 CDT.
Jul 16, 14:14 CDT
Wirtz Center - Power & Network Service Interruption
Resolved - This incident has been resolved.
Jul 16, 12:57 CDT
Identified - Northwestern Information Technology has identified a power issue causing a service interruption to wired, wireless, and telephone services within the Wirtz Center for the Performing Arts. Facilities Management is working to resolve the issue and restore power as soon as possible.

The next update will be provided by 12:00 CDT.
Jul 16, 08:22 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption to wired, wireless, and telephone services within the Wirtz Center for the Performing Arts.

The next update will be provided at 9:00 CDT.
Jul 16, 07:16 CDT
(61405) Evanston & Chicago Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
321 E ERIE ST
2255 CAMPUS DR
Jul 13, 15:32 CDT
(61018) Wireless Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 07:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 07:00 CDT
Scheduled - Northwestern IT will update the wireless network authentication server with a new certificate effective 7:00 a.m. on Thursday, July 16th. This server is used by the University's wireless system to provide secure access to the Northwestern network. With this change, users will be asked to accept the new certificate before establishing access to the eduroam wireless networks.
Jul 2, 12:15 CDT
Jul 15, 2026
(61465) NUValidate Quarterly Release
Completed - The scheduled maintenance has been completed.
Jul 15, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 19:00 CDT
Scheduled - NUValidate will be upgraded to include new features and bug fixes during this time. The system may be unavailable.
Jul 14, 08:39 CDT
(61565) Cayosoft Infrastructure Upgrade
Completed - The scheduled maintenance has been completed.
Jul 15, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 17:00 CDT
Scheduled - The NUIT ISO-IAM Team will be performing maintenance on the Cayosoft (Directory Services) system on Wednesday, July 15th from 5:00 PM - 9:00 PM. This will result in a temporary outage of the system while the data is backed up, transferred to a new production environment, configured, and tested.
Jul 15, 09:35 CDT
(61094) Evanston Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 15, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2240 CAMPUS DR Frances Searle Building
2233 TECH DR Seeley G. Mudd Science and Engineering Library
Jul 6, 09:32 CDT
Jul 14, 2026
(61081) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 13:00 CDT
Scheduled - Our vendor will be performing Two-Way Radio Maintenance at the following locations; Technological Institute. This maintenance will begin July 15 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption.
Jul 6, 09:50 CDT
(61080) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 13:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:00 CDT
Scheduled - Our vendor will be performing Two-Way Radio Maintenance at the following locations; Technological Institute. This maintenance will begin July 14 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption.
Jul 6, 09:50 CDT
(61093) Chicago & Evanston Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 06:01 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
211 E SUPERIOR ST
2220 CAMPUS DR Cook Hall
Jul 6, 09:32 CDT
Jul 13, 2026
(61079) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jul 13, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 06:00 CDT
Scheduled - Our vendor will be performing Two-Way Radio Maintenance at the following locations; Technological Institute. This maintenance will begin July 13 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption.
Jul 6, 09:50 CDT
Service Interruption to Northwestern Medicine Services
Resolved - Northwestern Medicine has resolved this issue as of 10:30 CDT on Saturday, July 11th.
Jul 13, 09:25 CDT
Update - Northwestern Medicine is still investigating this issue

The next update will be made by 10:00 CDT on Monday, 7/13/2026.
Jul 10, 16:00 CDT
Identified - Northwestern Information Technology is assisting Northwestern Medicine in restoring access to NM resources from the Northwestern campus network.

The next update will be made by 16:00 CDT.
Jul 10, 12:09 CDT
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