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Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
Operational
CAESAR (Student Information Systems)
Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
Operational
ConnectNU (Student Information Systems)
Operational
Data Warehouse Services (Reporting and Analytics)
Operational
ECATS (Student Information Systems)
Operational
Facilities Connect (Facilities)
Operational
Faculty Recruitment System (Human Resources Systems)
Operational
Grad Student Tracking System (Student Information Systems)
Operational
iBuyNU (Finance and Procurement Systems)
Operational
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 17 from 8:30 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 18 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 19 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 20 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Northwestern Information Technology will be performing maintenance on the University’s authentication/authorization system (the service used for Single Sign-On to many Northwestern applications) to complete an upgrade.
No outage is expected; however, some users may experience intermittent login issues during the maintenance window. Posted on
Feb 13, 2026 - 10:16 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 23 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Northwestern Information Technology will be performing maintenance on the University’s authentication/authorization system (the service used for Single Sign-On to many Northwestern applications) to complete an upgrade.
No outage is expected; however, some users may experience intermittent login issues during the maintenance window. Posted on
Feb 13, 2026 - 10:10 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 24 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 25 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Northwestern Information Technology will be updating hardware for the campus Domain Name System (DNS), Dynamic Host Configuration Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service. Posted on
Feb 10, 2026 - 11:37 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 26 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Schapiro Hall, Henry Crown Sports Complex, North Campus Parking ,Ryan Walter Athletics, EV tunnels, Simpson Querrey. This maintenance will begin February 27 from 6:00 AM to 10:00 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch will not see a service interruption. Posted on
Feb 12, 2026 - 13:20 CST
Completed -
The scheduled maintenance has been completed.
Feb 12, 21:06 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 19:00 CST
Scheduled -
Northwestern Information Technology will be performing maintenance on the University telephone system to add memory to the Chicago VM servers.
Completed -
The scheduled maintenance has been completed.
Feb 12, 15:00 CST
Verifying -
This work has completed and services are operating normally at this time.
Because the problem had been intermittent, the maintenance window is being extended to allow additional time to verify the underlying issue has been resolved.
Feb 12, 07:44 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 07:00 CST
Scheduled -
Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to troubleshoot errors on connections between equipment. This work is expected to be non-service affecting due to the redundant nature of this equipment.
The following remote site VPN tunnel services will operate with reduced redundancy during this work: - Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA - Government Relations Office at Washington DC - NYC Alumni Office - Azure Cloud Services - Amazon Web Services - Google Cloud Service - Qatar Campus - Ricoh Print Services
Feb 9, 13:02 CST
Completed -
The scheduled maintenance has been completed.
Feb 11, 19:39 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 19:00 CST
Scheduled -
Northwestern Information Technology will be performing maintenance on the University telephone system to renew expiring SSL/TLS certificates. No service impact is expected.
Feb 2, 16:55 CST
Completed -
The scheduled maintenance has been completed.
Feb 7, 15:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 07:00 CST
Scheduled -
In order to receive a high level of support from Oracle for NUFinancials and avoid any security vulnerabilities, it is vital that we upgrade NUFinancials from PeopleTools 8.61.15 to PeopleTools 8.61.17.
This maintenance necessitates system downtime, during which NUFinancials will be unavailable. We anticipate the maintenance will extend until 3pm at the latest.
Jan 26, 15:01 CST
Resolved -
This incident has been resolved.
Feb 7, 13:22 CST
Identified -
Northwestern Information Technology has identified an issue with network connectivity impacting wired, wireless, and telephone services on the 18th floor of 44 Montgomery in San Francisco, California for the Medill School of Journalism. This issue is due to planned power work for the building affecting every floor from the lobby to the 22nd floor.
The next update will be provided by 12:00 CST on Saturday.
Feb 6, 21:51 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 07:00 CST
Scheduled -
The myHR system will undergo scheduled maintenance in order to apply a critical security patch . The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, February 7, at 7 a.m. through approximately 3 p.m.
What This Means
• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache. • Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Jan 26, 13:11 CST
Completed -
The scheduled maintenance has been completed.
Feb 7, 10:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 04:00 CST
Scheduled -
CAESAR will undergo scheduled maintenance to apply Oracle's Critical Patch Update to ensure the system is up-to-date with Oracle enhancements, patches, and fixes to address security vulnerabilities. This enables CAESAR to stay in sync with the technology and to deliver future enhancements.
CAESAR and Reporting database will be unavailable from 4 AM to 10 AM on Saturday, February, 7, 2026
During the downtime window, CS861QA and CS861SUP databases will be available for any reporting needs.
Jan 26, 17:09 CST
Completed -
The scheduled maintenance has been completed.
Feb 6, 07:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:00 CST
Scheduled -
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title to add additional capacity. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work.
Feb 4, 15:00 CST
Completed -
The scheduled maintenance has been completed.
Feb 6, 06:01 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 00:00 CST
Scheduled -
Our local telephone service provider will be performing maintenance on equipment in their network that will impact local calling for the Evanston campus. The estimated time to complete the maintenance is 15 to 30 minutes. Calls that are active when the maintenance begins will be dropped. New calls can be established within 30 to 45 seconds. New calls to or from the Evanston campus during the maintenance will we routed over a redundant circuit. No other impact is expected.
Feb 2, 16:13 CST
Completed -
The scheduled maintenance has been completed.
Feb 5, 19:58 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 CST
Scheduled -
Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to allow additional VoIP capabilities. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.
Feb 2, 15:32 CST
Resolved -
Service has been restored to 1Password. Impacted users will receive an email from 1Password with account recovery instructions. More information about the 1Password Account Recovery process, including an example of the email users will receive, can be found in the Knowledge Base. https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=2839
Feb 5, 10:11 CST
Investigating -
Northwestern University IT has been notified of issues with 1Password service. 1Password reports: "Our team has identified an issue and are actively investigating where when a password is changed and an account has 2FA enabled, the 2FA prompt does not appear upon attempting to sign-in."
The next update will be provided by 10:30 AM CST, Feb 05, 2026
Feb 5, 09:08 CST
Completed -
The scheduled maintenance has been completed.
Feb 4, 19:24 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 11:06 CST
Scheduled -
Northwestern University Information Technology (NUIT) will be performing scheduled maintenance at 2001 Sheridan. During this time, the Automatic Transfer Switch (ATS) connected to both the generator and the Uninterruptible Power Supply (UPS) will be de-energized.
This maintenance will impact the building-wide UPS. Please note that some of the newly established NUIT telecom rooms are equipped with dual power sources, and our new switch stacks are expected to remain operational throughout the maintenance period.
Additionally, we are actively working this week to provide redundant power to the four telecom rooms to further enhance reliability.
Feb 3, 11:05 CST
Completed -
The scheduled maintenance has been completed.
Feb 2, 19:35 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 19:00 CST
Scheduled -
Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to adjust a configuration parameter that will improve stability. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.
The following remote site VPN tunnel services will operate with reduced redundancy during this work: - Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA - Government Relations Office at Washington DC - NYC Alumni Office - Azure Cloud Services - Amazon Web Services - Google Cloud Service - Qatar Campus - Ricoh Print Services
Feb 2, 15:31 CST
Completed -
The scheduled maintenance has been completed.
Feb 2, 15:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 10:00 CST
Scheduled -
Northwestern University Information Technology (NUIT) will be performing scheduled maintenance at 2001 Sheridan. During this time, the Automatic Transfer Switch (ATS) connected to both the generator and the Uninterruptible Power Supply (UPS) will be de-energized.
This maintenance will impact the building-wide UPS. Please note that some of the newly established NUIT telecom rooms are equipped with dual power sources, and our new switch stacks are expected to remain operational throughout the maintenance period.
Additionally, we are actively working this week to provide redundant power to the four telecom rooms to further enhance reliability.
Feb 2, 09:55 CST
Completed -
The scheduled maintenance has been completed.
Feb 2, 06:33 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 06:00 CST
Scheduled -
Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title. This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Jan 30, 16:04 CST
Completed -
The scheduled maintenance has been completed.
Feb 1, 17:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 13:00 CST
Scheduled -
NUIT will conduct a test fail-over of NU Validate to the new disaster recovery infrastructure in the Chicago data center. There will be a full outage of about 30 minutes at the beginning and end of the window. Updates made during the middle of the window may experience delays in propagating to downstream systems, especially school- and department-based Active Directory domains.
Jan 16, 10:14 CST