(55062) myHR January CPU implementation. February 7th 7AM – 3PM
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 07, 2026 - 07:00 CST
Scheduled - The myHR system will undergo scheduled maintenance in order to apply a critical security patch . The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, February 7, at 7 a.m. through approximately 3 p.m.

What This Means

• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Feb 7, 2026 07:00-15:00 CST
(55067) NUFinancials | Upgrade from PeopleTools 8.61.15 to PeopleTools 8.61.17 (January 2026 CPU) | Saturday, 2026-02-07
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 07, 2026 - 07:00 CST
Scheduled - In order to receive a high level of support from Oracle for NUFinancials and avoid any security vulnerabilities, it is vital that we upgrade NUFinancials from PeopleTools 8.61.15 to PeopleTools 8.61.17.

This maintenance necessitates system downtime, during which NUFinancials will be unavailable.
We anticipate the maintenance will extend until 3pm at the latest.
Feb 7, 2026 07:00-15:00 CST
(55085) CAESAR will be unavailable on Saturday, February 7, 2026 from 4 AM to 10 AM
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 07, 2026 - 04:00 CST
Scheduled - CAESAR will undergo scheduled maintenance to apply Oracle's Critical Patch Update to ensure the system is up-to-date with Oracle enhancements, patches, and fixes to address security vulnerabilities. This enables CAESAR to stay in sync with the technology and to deliver future enhancements.

CAESAR and Reporting database will be unavailable from 4 AM to 10 AM on Saturday, February, 7, 2026

During the downtime window, CS861QA and CS861SUP databases will be available for any reporting needs.
Feb 7, 2026 04:00-10:00 CST
Medill School of Journalism - 44 Montgomery, San Francisco, CA - Network Service Interruption
Identified - Northwestern Information Technology has identified an issue with network connectivity impacting wired, wireless, and telephone services on the 18th floor of 44 Montgomery in San Francisco, California for the Medill School of Journalism. This issue is due to planned power work for the building affecting every floor from the lobby to the 22nd floor.

The next update will be provided by 12:00 CST on Saturday.
Feb 06, 2026 - 21:51 CST

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business Under Maintenance
CAESAR (Student Information Systems) Under Maintenance
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational
ConnectNU (Student Information Systems) Operational
Data Warehouse Services (Reporting and Analytics) Operational
ECATS (Student Information Systems) Operational
Facilities Connect (Facilities) Operational
Faculty Recruitment System (Human Resources Systems) Operational
Grad Student Tracking System (Student Information Systems) Operational
iBuyNU (Finance and Procurement Systems) Operational
CERES (Research Administration Systems) Operational
myHR (Human Resources Systems) Under Maintenance
myHR Learn (Human Resources Systems) Operational
Northwestern Loan Application System (Student Information Systems) Operational
NUFinancials (Finance and Procurement Systems) Under Maintenance
NU Parking (Facilities) Operational
NUPlans (Finance and Procurement Systems) Operational
NUPortal (Finance and Procurement Systems) Operational
OnBase (Workflow and Document Management) Operational
Our Northwestern (Alumni and Advancement) Operational
PerfectForms (Workflow and Document Management) Operational
Power BI Visualization (Reporting and Analytics) Operational
Research Portal (Research Administration Systems) Operational
Tableau Visualization (Reporting and Analytics) Operational
Student Opportunity Application Portal (Research Administration Systems) Operational
Wildcard (Finance and Procurement Systems) Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational
Smartsheet Operational
Splunk (Reporting and Analytics) Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) Operational
Blackthorn Events (Alumni and Advancement) Operational
Graduate Student Progress (Student Information Systems) Operational
CatConnect (Alumni and Advancement) Operational
GiveCampus (Alumni and Advancement) Operational
Communication and Collaboration Operational
Digital Signage (REACH) (Mass Communications) Operational
Email Defense System (EDS) Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational
G Suite (Email and Calendaring) Operational
Microsoft Teams (Instant Messaging) Operational
NU Listserv (Mass Communications) Operational
NUsites (Self-Service Web Publishing) Operational
Office 365 (Email and Calendaring) Operational
Microsoft OneDrive (Document Sharing and Storage) Operational
Public Group/Distribution List (Mass Communications) Operational
Microsoft SharePoint (Document Sharing and Storage) Operational
Television Services Operational
Zoom Video Conferencing (Videoconferencing and Telephones) Operational
Zoom Web Portal (Videoconferencing and Telephones) Operational
NUInfo (Web Publishing and Hosting) Operational
Web Content Management System (Cascade CMS) Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure Operational
Encryption Key Escrow Operational
Endpoint Device Backup Operational
Endpoint Software and Configuration Management Operational
Mobile Device Management (MDM) Operational
Workstation Imaging Operational
Identity and Access Management Operational
Active Directory (Directory Services) Operational
CyberArk (Privileged Account Management) Operational
Duo Core Authentication Service (Authentication and Authorization Services) Operational
Kerberos (Authentication and Authorization Services) Operational
LDAP (Directory Services) Operational
Northwestern Online Directory (Directory Services) Operational
NUValidate (NETID Services) Operational
Shibboleth (Authentication and Authorization Services) Operational
Web Single Sign-On (Authentication and Authorization Services) Operational
Wildcat Finder Operational
1Password (Password Management) Operational
Cayosoft (Directory Services) Operational
Information Security Operational
Client Antivirus Software (Secure Computing) Operational
Data Center Firewall Rule Modification (Secure Computing) Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational
Endpoint Security Software (Secure Computing) Operational
InCommon Certificates (SSL Certificate Creation) Operational
Managed Firewall Services (Secure Computing) Operational
Infrastructure Partial Outage
Amazon Web Services (AWS) (Cloud Service) Operational
Cooling Systems (Data Center Facilities) Operational
DHCP (Network Management) Operational
DNS (Network Management) Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) Operational
Electrical Systems (Data Center Facilities) Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) Operational
Firewall (Network Management) Operational
GitHub (Cloud Service) Operational
Google Cloud (GCP) (Cloud Service) Operational
Intercampus Connectivity (Network Connectivity) Operational
Load Balancing (Network Connectivity) Operational
Microsoft AZURE (Cloud Service) Operational
Network Access Control (NAC) (Network Management) Operational
Network User Status Agent (NUSA) (Network Management) Operational
Network Time Protocol (NTP) (Network Management) Operational
NUCloud (Server Management) Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational
SolarWinds (Server Management) Operational
SSL VPN (Network Connectivity) Operational
Utility Power (Data Center Facilities) Operational
Virtual Server Hosting (Server Management) Operational
Wired Network Services (Network Connectivity) Partial Outage
Wireless Network Services (Network Connectivity) Partial Outage
Decommission Virtual Server (Server Management) Operational
PINNACLE (Network Management) Operational
Internet Network Services (Network Connectivity) Operational
Anypoint Platform (Integration Services) Operational
DataHub (Integration Services) Operational
EventHub (Integration services) Operational
Professional Services Operational
IT Knowledge Base Service (Service Delivery and Support) Operational
Service Management Platform (Service Delivery and Support) Operational
Research Technologies and Support Operational
Kellogg Linux Cluster (KLC) (Server Management) Operational
MRI Cluster (Server Management) Operational
NUCore Operational
Quest Analytics Nodes Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational
Research Data Storage Service (RDSS) Operational
Globus File Transfer Operational
Electronic Research Notebook Service (ERNS) Operational
Software and Applications Operational
Adobe Creative Cloud (Administrative/Business) Operational
MATLAB (Research Tools) Operational
Qualtrics (Research Tools) Operational
SPSS (Research Tools) Operational
Northwestern Print Operational
Teaching and Learning Systems Operational
Canvas (Digital Learning Tools) Operational
Library Services Operational
Panopto (Digital Learning Tools) Operational
Technology Support Services Operational
CONDUITS Operational
G Suite Student Email Accounts Operational
Remote Support Assistance Operational
Statuspage Page Access Users Operational
Voice Services Partial Outage
Call Centers (Videoconferencing and Telephones) Operational
Cellular Services (Videoconferencing and Telephones) Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) Partial Outage
Two-Way Radios (Videoconferencing and Telephones) Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(55268) University Telephone Services Maintenance - SSL/TLS Certificate Renewals Feb 11, 2026 19:00-20:00 CST

Northwestern Information Technology will be performing maintenance on the University telephone system to renew expiring SSL/TLS certificates. No service impact is expected.
Posted on Feb 02, 2026 - 16:55 CST

(55442) University Telephone Services Maintenance Feb 12, 2026 19:00-22:00 CST

Northwestern Information Technology will be performing maintenance on the University telephone system to add memory to the Chicago VM servers.

No service impact is expected.
Posted on Feb 06, 2026 - 15:16 CST

(55443) University Telephone Services Maintenance Feb 19, 2026 19:00-22:00 CST

Northwestern Information Technology will be performing maintenance on the University telephone system to add memory to the Evanston VM servers.

No service impact is expected.
Posted on Feb 06, 2026 - 15:16 CST
Feb 7, 2026

Unresolved incidents: (55062) myHR January CPU implementation. February 7th 7AM – 3PM, (55067) NUFinancials | Upgrade from PeopleTools 8.61.15 to PeopleTools 8.61.17 (January 2026 CPU) | Saturday, 2026-02-07, (55085) CAESAR will be unavailable on Saturday, February 7, 2026 from 4 AM to 10 AM.

Feb 6, 2026
(55361) 1949 Campus Dr Floors: Basement and 1st - Network Maintenance
Completed - The scheduled maintenance has been completed.
Feb 6, 07:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title to add additional capacity. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work.
Feb 4, 15:00 CST
(55267) University Telephone Services Evanston Campus
Completed - The scheduled maintenance has been completed.
Feb 6, 06:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 00:00 CST
Scheduled - Our local telephone service provider will be performing maintenance on equipment in their network that will impact local calling for the Evanston campus. The estimated time to complete the maintenance is 15 to 30 minutes. Calls that are active when the maintenance begins will be dropped. New calls can be established within 30 to 45 seconds. New calls to or from the Evanston campus during the maintenance will we routed over a redundant circuit. No other impact is expected.
Feb 2, 16:13 CST
Feb 5, 2026
(55244) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Feb 5, 19:58 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to allow additional VoIP capabilities. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.
Feb 2, 15:32 CST
(55261) Upgrade STRIDES and NET+ AWS Org Landing Zones to 4.0
Completed - The scheduled maintenance has been completed.
Feb 5, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 10:30 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 2, 14:17 CST
1Password Account Issues
Resolved - Service has been restored to 1Password.
Impacted users will receive an email from 1Password with account recovery instructions. More information about the 1Password Account Recovery process, including an example of the email users will receive, can be found in the Knowledge Base.
https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=2839
Feb 5, 10:11 CST
Investigating - Northwestern University IT has been notified of issues with 1Password service. 1Password reports: "Our team has identified an issue and are actively investigating where when a password is changed and an account has 2FA enabled, the 2FA prompt does not appear upon attempting to sign-in."

The next update will be provided by 10:30 AM CST, Feb 05, 2026
Feb 5, 09:08 CST
Feb 4, 2026
2001 Sheridan (Jacobs) - UPS Power Shutdown for New Generator Work
Completed - The scheduled maintenance has been completed.
Feb 4, 19:24 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 11:06 CST
Scheduled - Northwestern University Information Technology (NUIT) will be performing scheduled maintenance at 2001 Sheridan. During this time, the Automatic Transfer Switch (ATS) connected to both the generator and the Uninterruptible Power Supply (UPS) will be de-energized.

This maintenance will impact the building-wide UPS. Please note that some of the newly established NUIT telecom rooms are equipped with dual power sources, and our new switch stacks are expected to remain operational throughout the maintenance period.

Additionally, we are actively working this week to provide redundant power to the four telecom rooms to further enhance reliability.
Feb 3, 11:05 CST
Feb 3, 2026
Feb 2, 2026
(55234) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Feb 2, 19:35 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to adjust a configuration parameter that will improve stability. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.

The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Feb 2, 15:31 CST
2001 Sheridan (Jacobs) - UPS Power Shutdown for New Generator Work
Completed - The scheduled maintenance has been completed.
Feb 2, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 10:00 CST
Scheduled - Northwestern University Information Technology (NUIT) will be performing scheduled maintenance at 2001 Sheridan. During this time, the Automatic Transfer Switch (ATS) connected to both the generator and the Uninterruptible Power Supply (UPS) will be de-energized.

This maintenance will impact the building-wide UPS. Please note that some of the newly established NUIT telecom rooms are equipped with dual power sources, and our new switch stacks are expected to remain operational throughout the maintenance period.

Additionally, we are actively working this week to provide redundant power to the four telecom rooms to further enhance reliability.
Feb 2, 09:55 CST
(55203) N Campus Parking Garage Floors: 1,2 Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Feb 2, 06:33 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 2, 06:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Jan 30, 16:04 CST
Feb 1, 2026
(54719) NU Validate disaster recovery test
Completed - The scheduled maintenance has been completed.
Feb 1, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 13:00 CST
Scheduled - NUIT will conduct a test fail-over of NU Validate to the new disaster recovery infrastructure in the Chicago data center. There will be a full outage of about 30 minutes at the beginning and end of the window. Updates made during the middle of the window may experience delays in propagating to downstream systems, especially school- and department-based Active Directory domains.
Jan 16, 10:14 CST
(55147) PINNACLE Incident Reconfiguration
Completed - The scheduled maintenance has been completed.
Feb 1, 12:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 07:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 28, 14:03 CST
Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
(54796) Wireless Network Equipment Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Jan 29, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 19:00 CST
Scheduled - Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This new software is being applied to address a security vulnerability that has been identified in the current software. No impact to end-users is expected during this upgrade as the wireless access points are done in a rolling manner.
Jan 16, 11:24 CST
Solarwinds Performance Troubleshooting
Completed - The scheduled maintenance has been completed.
Jan 29, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 12:00 CST
Scheduled - Solarwinds will be briefly unavailable as services are restarted to address performance issues.
Jan 29, 10:46 CST
Jan 28, 2026
(55012) University Telephone Services
Completed - The scheduled maintenance has been completed.
Jan 28, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the University Telephone Platform to apply patching for a security vulnerability. No service impact is expected.
Jan 23, 15:46 CST
(55066) Global Load Balancer - Maintenance
Completed - The scheduled maintenance has been completed.
Jan 28, 21:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 28, 20:30 CST
Scheduled - Northwestern Information Technology will be conducting maintenance on the global load balancers to implement additional configurations that improve traffic distribution across data centers. No service impact is expected.
Jan 26, 13:45 CST
Jan 27, 2026
(54795) Wireless Network Equipment Maintenance Chicago Campus
Completed - The scheduled maintenance has been completed.
Jan 27, 23:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 19:00 CST
Scheduled - Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This new software is being applied to address a security vulnerability that has been identified in the current software. No impact to end-users is expected during this upgrade as the wireless access points are done in a rolling manner.
Jan 16, 11:24 CST
Jan 26, 2026
2133 Sheridan, Ford: Network Service Interruption
Resolved - This incident has been resolved.
Jan 26, 18:18 CST
Identified - Northwestern Information Technology has been informed by Facilities Management of a power interruption at the Ford building. Facilities Management is working to restore power. Until power is fully restored, network services at this location may be affected.

2133 Sheridan Ford

The next update will be provided by 18:00 CST.
Jan 26, 15:49 CST
Talkdesk Service Interruption
Resolved - This issue is resolved.

There have been no service interruptions reported by Northwestern Talkdesk users.

Talkdesk reports they have implemented a fix and services have restored.
Jan 26, 12:52 CST
Identified - Talkdesk has identified root cause of the issue and is implementing a fix at this time.

Additional details can be found here: https://status.talkdesk.com/

Next update till be by 14:00 CST
Jan 26, 12:37 CST
Investigating - Northwestern Information Technology is investigating an issue with Talkdesk which make affecting incoming and outgoing calls.

Our service provider is working to restore services.

Next update will be by 13:30 CST
Jan 26, 12:32 CST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

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