All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
CatConnect (Alumni and Advancement) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(46901) University Telephone Services Jul 3, 2025 06:01-08:01 CDT

Northwestern IT will be performing software upgrades on the university telephone system to address security vulnerabilities. This work will cause a service interruption of ~10 minutes for some analog telephone lines on the Chicago and Evanston campuses. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in workspaces and conference rooms will not be affected.
Posted on Jun 27, 2025 - 16:08 CDT

(46647) Wireless Network Equipment Maintenance Chicago Campus Campus- 345 E. Superior: Floors 1, 2, 4, 15, 18, Mezzanine and Basement Jul 3, 2025 07:00-16:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated
Posted on Jun 23, 2025 - 08:49 CDT

(46962) Wireless Network Equipment Maintenance Chicago Campus Campus- Levy Mayer- Floors 1, 2 and 3 Jul 7, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 30, 2025 - 15:23 CDT

(46963) Wireless Network Equipment Maintenance Chicago Campus Campus- Levy Mayer- Floors: Basement, 1st, 2nd, 4th Jul 8, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 30, 2025 - 15:23 CDT

(46964) Wireless Network Equipment Maintenance Chicago Campus Campus- Levy Mayer- 1st Floor Jul 9, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 30, 2025 - 15:23 CDT

(46508) Network Maintenance for External DNS Server Jul 9, 2025 20:00-21:00 CDT

Northwestern Information Technology will make a minor configuration change to the campus Domain Name System (DNS). This change is to provide additional IPv6 capability to the public facing DNS service. No service interruption is expected due to the redundant nature of the service.
Posted on Jun 16, 2025 - 11:12 CDT

(47130) Wireless Network Equipment Maintenance Chicago Campus- 625 N. Michigan Floors 10, 11, and 14 Jul 10, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jul 01, 2025 - 14:52 CDT

CAESAR will be unavailable on July 10, at 5 p.m CST. through Saturday, July 12, at approximately 6 p.m CST Jul 10, 2025 17:00 - Jul 12, 2025 18:00 CDT

Scheduled Maintenance for CAESAR System Upgrade

The CAESAR system will undergo scheduled maintenance to upgrade the underlying PeopleTools platform and apply Critical Patch Updates, PUM image updates, and other necessary patches to enhance performance and address security vulnerabilities. This work also includes the implementation of EntraID, replacing ForgeRock.

To complete this extensive work, CAESAR will be unavailable beginning Thursday, July 10, at 5 p.m. through Saturday, July 12, at approximately 6 p.m. This timeline was selected in coordination with key business partners to minimize disruption.

What This Means
• Functionality — All existing system features and capabilities in CAESAR will continue to function as expected after the upgrade. Users will need to clear their browser cache before logging in after the maintenance window.
• Data Availability — While CAESAR is offline, data will not be available in the system. However, report database will remain accessible for users who rely on reporting data.
Posted on Jun 23, 2025 - 17:22 CDT

(46509) DNS System Network Maintenance Jul 10, 2025 20:15-22:15 CDT

Northwestern Information Technology will make a minor configuration change to the campus Domain Name System (DNS). This change is to provide additional IPv6 capability to the public facing DNS service. No service interruption is expected due to the redundant nature of the service.
Posted on Jun 16, 2025 - 11:12 CDT

(47132) Wireless Network Equipment Maintenance Chicago Campus- 625 N. Michigan Floors 15, 21, 22, and 27 Jul 11, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jul 01, 2025 - 14:52 CDT

(46327) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln 1st and 2nd Floors Aug 11, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 09, 2025 - 13:16 CDT

(46328) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln- 3rd and 4th Floors Aug 12, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 09, 2025 - 13:16 CDT

(46329) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln 4th, 5th and 6th floors Aug 13, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 09, 2025 - 13:16 CDT

(46330) Wireless Network Equipment Maintenance Evanston Campus- Schapiro Hall- 560 Lincoln- Room 101, Basement and 7th Floors Aug 14, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Jun 09, 2025 - 13:16 CDT

Quest Research Computing Cluster September Maintenance Sep 8, 2025 08:00 - Sep 12, 2025 17:00 CDT

Quest, including the Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable for scheduled maintenance starting at 8 a.m. on Monday, September 8, and ending at 5 p.m. on Friday, September 12. Globus will also be unavailable for file transfers to and from Quest, and between Quest and the Research Data Storage Services (RDSS)/FSMRESFILES.
This maintenance is necessary to apply critical system upgrades and perform regular system care. After the maintenance, multi-node (or parallel) jobs will benefit from more stable internode communication.
During this downtime, the following maintenance will be performed:

• Quest's job scheduler, Slurm, will be upgraded to 24.11.5 enabling features such as enhanced job utilization tracking.
• Security patches will be applied to all Quest nodes.
• License managers for licensed software on Quest will be migrated to a new server.
• Power and cooling equipment maintenance will be performed for the healthy operation of computing infrastructure.
• Network maintenance will be performed to improve communication across the nodes and the storage system.

Impact on Quest and Globus Users
• Access to Quest will be unavailable. Users will not be able to submit new jobs, run jobs, access files stored on Quest, or use the Quest Analytics Nodes, GCC, KLC, and Quest OnDemand during the maintenance window.
• Jobs submitted to Quest through Slurm with a wall time that extends beyond the start of the downtime will not run and must be resubmitted after the maintenance. These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message as the queue reason.
• User jobs and processes running on the Quest login nodes, the Quest Analytics Nodes, and KLC will be canceled at the beginning of the downtime.
• The Globus data transfer tool will be unavailable to transfer files from and to Quest and between Quest and Research Data Storage Services (RDSS)/FSMRESFILES: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=2017
• Requests submitted for Quest and Globus shortly before or during the downtime will be addressed following the maintenance period.
• The expiration dates of all user files in Quest global scratch space will be extended for another 30 days before downtime. Data in scratch space will have updated timestamps to allow data to remain in scratch. You can use file system utilities to monitor the expiration dates in scratch space: https://services.northwestern.edu/TDClient/30/Portal/KB/ArticleDet?ID=1546#checkscratch

For any questions about this maintenance, please contact quest-help@northwestern.edu.
Posted on Jun 30, 2025 - 11:15 CDT
Jul 2, 2025
(46862) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Jul 2, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Jun 26, 19:18 CDT
(46365) 645 N MICHIGAN AV Floors: 5 Network Refresh
Completed - The scheduled maintenance has been completed.
Jul 2, 18:59 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 18:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 10, 08:23 CDT
(46646) Wireless Network Equipment Maintenance Chicago Campus- 633 St. Clair Floors 18, 19 and 20
Completed - The scheduled maintenance has been completed.
Jul 2, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 07:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 09:06 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 23, 08:49 CDT
(46651) DNS/DHCP/NTP/Network Authentication/VoIP System Maintenance
Completed - The scheduled maintenance has been completed.
Jul 2, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 23, 19:46 CDT
Scheduled - Northwestern Information Technology will be migrating core network services that support DHCP, DNS, NTP, network authentication, and VoIP on the Chicago and Evanston campuses to new equipment. This work is being performed to improve the resilience and reliability of core service infrastructure. No service interruption is expected due to the redundant nature of these services.
Jun 23, 08:50 CDT
Jul 1, 2025
(46539) Chicago Data Center Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 19:00 CDT
Scheduled - Northwestern Information Technology  will be upgrading the network infrastructure for the network equipment listed in the title. Affected systems will experience a brief interruption as units are failed over during the migration process between 7PM and 8PM as work is completed.  This work is being performed to migrate our load balancers onto new infrastucture that will continue to be supported and help mitigate risk against security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center Enterprise load balancer service. 
Those services include:
- AD Federation
- AD LDAP
- CAESAR
- Directory
- Exchange/Email/ Microsoft Collaboration Services
- myHR: Careers
- myHR
- myHR: Reports
- NU Financial
- InfoEd
- NUInfo/http://www.northwestern.edu
- NUValidate
- Registry
- Sharepoint
- Splunk
- Voicemail
- WebSSO
Jun 23, 10:46 CDT
(46643) Wireless Network Equipment Maintenance Chicago Campus- Searle- 1st,2nd, 12th and 15th Floors
Completed - The scheduled maintenance has been completed.
Jul 1, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 23, 08:48 CDT
(46713) Two-Way Radio System Equipment Maintenance
Completed - System had to be rolled back and will be rescheduled
Jul 1, 07:48 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 CDT
Scheduled - Northwestern IT will be working with our vendor to upgrade hardware on the two-way radio system on July 1, 2025. During this maintenance window some equipment will replaced. Work will be performed on July 1st beginning at 6:00 AM and concluding by 6:15 AM. The impact on users is that all radios will see "Out of Range" on their radios and there will be no service on either campus. The only exception is limited radio to radio communication for UP CSOs, Facilities, and TNS who will be able to use secondary zone channel 4 for a talk around which is programmed into the radios. Facilities Dispatch stations will not function. NUPD dispatch stations will see Starcom and Cook County resources but not Northwestern’s radio network.

Additional work will be performed on July 1st beginning at 7:00 AM concluding by 7:15 AM and 7:45 AM concluding by 8 AM. General two-way radio coverage and operation on the Evanston and Chicago campuses will not be impacted.
Jun 23, 16:02 CDT
Jun 30, 2025
(46516) Wireless Network Equipment Maintenance Chicago Campus- Ward- 12th, 13th, 14th, 15th, 17th, 18th and 19th Floors
Completed - The scheduled maintenance has been completed.
Jun 30, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 16, 10:24 CDT
Jun 29, 2025

No incidents reported.

Jun 28, 2025
(46113) myHR PeopleTools 861 upgrade and PUM catchup 06/26 5pm - 06/28 6pm
Completed - The scheduled maintenance has been completed.
Jun 28, 14:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 17:00 CDT
Scheduled - The myHR system will undergo scheduled maintenance to upgrade the underlying technology platform and receive Critical Patch Updates and other Selective Adoption patches to address vulnerabilities. The work requires a more extensive downtime, and together with our business partners, we have the identified maintenance date for myHR. myHR will be unavailable beginning Thursday, June 26, at 5 p.m. through Saturday, June 28, at approximately 6 p.m.

What This Means
• Functionality — The system components and capabilities you currently enjoy in myHR will continue to function after the upgrade as they do now. Before logging into myHR after the upgrade, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Jun 9, 09:15 CDT
Jun 27, 2025
(46816) Chicago Data Center Development/Test Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 16:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 14:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure for the network equipment listed in the title. Affected systems will experience a brief interruption as units are failed over during the migration process between 3PM and 4PM as work is completed. This work is being performed to migrate our load balancers onto new infrastucture that will continue to be supported and help mitigate risk against security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center development and test load balancer service.
Those services include
Development and Test Services
Jun 25, 14:15 CDT
(46816) Chicago Data Center Development/Test Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Jun 27, 16:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 14:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure for the network equipment listed in the title. Affected systems will experience a brief interruption as units are failed over during the migration process between 3PM and 4PM as work is completed. This work is being performed to migrate our load balancers onto new infrastucture that will continue to be supported and help mitigate risk against security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center development and test load balancer service.
Those services include
Development and Test Services
Jun 26, 10:42 CDT
(46515) Wireless Network Equipment Maintenance Chicago Campus- Ward- 10th and 11th Floors
Completed - The scheduled maintenance has been completed.
Jun 27, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 16, 10:24 CDT
(46819) Network Equipment Maintenance Ward 5th Floor
Completed - The scheduled maintenance has been completed.
Jun 27, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 06:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.
Jun 25, 16:11 CDT
Jun 26, 2025
(46514) Wireless Network Equipment Maintenance Chicago Campus- Ward- 8th and 9th Floors
Completed - The scheduled maintenance has been completed.
Jun 26, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 16, 10:24 CDT
(46359) 211 E Superior Garage - Floor 7 Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Jun 9, 16:52 CDT
(46770) 211 E Superior Garage - Floor 2 Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 08:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Jun 24, 15:27 CDT
(46640) University Telephone Services
Completed - The scheduled maintenance has been completed.
Jun 26, 08:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 06:00 CDT
Scheduled - Northwestern IT will be performing software upgrades on the university telephone system to address security vulnerabilities. This work will cause a service interruption of ~10 minutes for some analog telephone lines on the Chicago and Evanston campuses. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in workspaces and conference rooms will not be affected.
Jun 20, 14:43 CDT
Jun 25, 2025
(46513) Wireless Network Equipment Maintenance Chicago Campus- Ward- 5th,6th and 7th Floors
Completed - The scheduled maintenance has been completed.
Jun 25, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 16, 10:24 CDT
(46537) Chicago Data Center Development/Test Load Balancer Maintenance
Completed - The scheduled maintenance has been rescheduled for a later date.
Jun 25, 14:17 CDT
Scheduled - Northwestern Information Technology  will be upgrading the network infrastructure for the network equipment listed in the title. Affected systems will experience a brief interruption as units are failed over during the migration process between 3PM and 4PM as work is completed.  This work is being performed to migrate our load balancers onto new infrastucture that will continue to be supported and help mitigate risk against security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center development and test load balancer service. 
Those services include
Development and Test Services
Jun 16, 16:42 CDT
(46644) 2250 SHERIDAN RD Floors: 1, ground Network Refresh
Completed - The scheduled maintenance has been completed.
Jun 25, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jun 23, 08:48 CDT
Jun 24, 2025
(46539) Chicago Data Center Load Balancer Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 19:00 CDT
Scheduled - Northwestern Information Technology  will be upgrading the network infrastructure for the network equipment listed in the title. Affected systems will experience a brief interruption as units are failed over during the migration process between 7PM and 8PM as work is completed.  This work is being performed to migrate our load balancers onto new infrastucture that will continue to be supported and help mitigate risk against security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center Enterprise load balancer service. 
Those services include:
- AD Federation
- AD LDAP
- CAESAR
- Directory
- Exchange/Email/ Microsoft Collaboration Services
- myHR: Careers
- myHR
- myHR: Reports
- NU Financial
- InfoEd
- NUInfo/http://www.northwestern.edu
- NUValidate
- Registry
- Sharepoint
- Splunk
- Voicemail
- WebSSO
Jun 16, 16:43 CDT
Quest Reduced General Access Capacity Due to High Ambient Temperatures
Resolved - Quest General Access computing capacity has returned to normal. Northwestern Information Technology will continue to monitor the temperatures for optimal operation of Quest services.  

For all questions related to Quest, please contact the Research Computing and Data Services team at quest-help@northwestern.edu.
Jun 24, 17:31 CDT
Monitoring - Quest is still operating with reduced General Access computing capacity due to persisting high ambient temperatures. Northwestern Information Technology continues to monitor the temperature. Operations will be returned to normal when actual and forecasted ambient air temperatures are favorable for Quest to operate at full capacity.
Jun 22, 14:36 CDT
Update - Ambient air temperatures have surpassed 95 degrees Fahrenheit, and Quest General Access computing capacity has been reduced to lessen the high heat on Quest equipment. Northwestern Information Technology continues to monitor the temperature. Operations will be returned to normal when actual and forecasted ambient air temperatures are favorable for Quest to operate at full capacity.
Jun 21, 13:15 CDT
Identified - Due to expected temperatures surpassing 95 degrees Fahrenheit, Quest will have reduced availability to decrease heat generation and protect Quest equipment in the data center.

Northwestern Information Technology will reduce General Access computing capacity starting on Thursday, June 19, 9:00 AM and monitor the temperature. Operations will be returned to normal when actual and forecasted ambient air temperatures are favorable for Quest to operate at full capacity.

User Impact
• Quest General Access users will see increased wait times for their jobs during this period.
• Running jobs will not be impacted.
• There will not be any reduction in computing resources for Priority Access (i.e. purchased resources).

As a part of our strategic planning process, Northwestern Information Technology is actively looking at ways to mitigate this issue in the future. For all questions related to this capacity reduction, please contact the Research Computing and Data Services team at questhelp@northwestern.edu.
Jun 18, 17:58 CDT
(46355) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 17:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 09:00 CDT
Scheduled - Northwestern IT will be working with our vendor to perform regular maintenance to upgrade software with security patches on the two-way radio system on June 23-24, 2025. During this maintenance window, a brief service interruption of approximately 3 minutes is expected for departmental radio dispatch stations at 9:00am on June 24. General two-way radio coverage and operation on the Evanston and Chicago campuses will not be impacted.
Jun 9, 18:24 CDT
(46512) Wireless Network Equipment Maintenance Chicago Campus- Ward- 3rd Floor, 4th Floor and Basement
Completed - The scheduled maintenance has been completed.
Jun 24, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 16, 10:24 CDT
(46358) 211 E Superior Garage - Floor 7 Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Jun 9, 16:52 CDT
(46390) Wireless Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 24, 07:15 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the network infrastructure on both the Evanston and Chicago campuses. This work is being completed to add WPA3 security settings for the eduroam SSID so the APs with 6 GHz capability can use the additional frequency. Users connected to the eduroam SSID/network will briefly be disconnected and will then auto-reconnect.
Jun 11, 09:26 CDT
Jun 23, 2025
(46511) Wireless Network Equipment Maintenance Chicago Campus- Ward- 1st and 2nd Floors
Completed - The scheduled maintenance has been completed.
Jun 23, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 16, 10:24 CDT
SolarWinds Degraded Performance
Resolved - This incident has been resolved.
Jun 23, 15:37 CDT
Identified - Northwestern Information Technology has identified an issue with reduced performance of SolarWinds. Support staff are working to restore service as quickly as possible.

The next update will be provided by 17:00 CDT
Jun 23, 13:08 CDT
Jun 22, 2025
(46267) Facilities Connect - Planned Outage
Completed - The scheduled maintenance has been completed.
Jun 22, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:00 CDT
Scheduled - Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email facilities@northwestern.edu.
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Jun 6, 15:17 CDT
Jun 21, 2025
Jun 20, 2025
myHR Learn (Human Resources Systems) Service Interruption
Resolved - Northwestern Information Technology confirms that the incident has been resolved.
Jun 20, 20:25 CDT
Investigating - Northwestern Information Technology is investigating an issue causing myHR Learn (Human Resources Systems) to be inaccessible. The vendor has been engaged for this issue. Support staff are working to restore service as soon as possible.

The next update will be provided by 21:00 CDT.
Jun 20, 19:54 CDT
(46326) Wireless Network Equipment Maintenance Evanston Campus- 1908 Sheridan; 1914 Sheridan; 1918 Sheridan; 1922 Sheridan; 1936 Sheridan; 1940 Sheridan; 2000 Sheridan; 2006 Sheridan
Completed - The scheduled maintenance has been completed.
Jun 20, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 9, 12:37 CDT
(46357) 211 E Superior Garage - Floor 7 Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 08:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title.
This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.
Jun 9, 16:52 CDT
(46462) Evanston Data Center Network Maintenance
Completed - The scheduled maintenance has been completed.
Jun 20, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 20, 06:00 CDT
Scheduled - Northwestern Information Technology will be increasing bandwidth capacity on the circuits that connect the campus network to the University Data Center on the Evanston campus. Each circuit will be briefly offline as it is migrated to new equipment. No service impact to network connectivity is expected due to the redundant nature of these circuits.
Jun 13, 08:39 CDT
Jun 19, 2025
(46382) Wireless Network Equipment Maintenance Evanston Campus- Rocky Miller Park
Completed - The scheduled maintenance has been completed.
Jun 19, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Requestor
Chris Hart
chart@northwestern.edu
847/467-7747
Network Ops Eng Lead
Northwestern University
chart
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NU Base Change
Stage
In Process
Pending
Pending
Pending
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History View Progress
Current Activities (1)
Manager Approval
Not Complete
Approval Step
PendingNUIT-CI-TNS-DataNetwork (Managers)

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Jun 10, 13:58 CDT
Jun 18, 2025
(46325) Wireless Network Equipment Maintenance Evanston Campus- Fiedler Hillel Center; Sheil Catholic Center
Completed - The scheduled maintenance has been completed.
Jun 18, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Jun 9, 12:37 CDT
(46549) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Jun 18, 05:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Jun 17, 12:51 CDT
(46470) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 23:01 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Jun 13, 09:18 CDT
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