CERES Service Interruption
Update - Support staff and the associated vendor are working to restore full service as quickly as possible. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

Next update will be made by 09:00 CST on Wednesday, January 22.
Jan 21, 2025 - 17:29 CST
Update - Support staff and the associated vendor are working to restore full service as quickly as possible. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 17:30 CST.
Jan 21, 2025 - 16:22 CST
Update - Support staff and the associated vendor are working to restore full service as quickly as possible. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 16:30 CST.
Jan 21, 2025 - 15:24 CST
Update - Support staff and the associated vendor are working to restore full service as quickly as possible. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 15:30 CST.
Jan 21, 2025 - 14:22 CST
Update - Support staff and the associated vendor are working to restore full service as quickly as possible. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 14:30 CST.
Jan 21, 2025 - 13:15 CST
Identified - Northwestern Information Technology has identified an issue with slowness, unresponsiveness, and inaccessibility for CERES. Support staff and the associated vendor are working to restore full service as quickly as possible. While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 13:30 CST.
Jan 21, 2025 - 12:16 CST
Inbound Call Quality Degradation
Update - Northwestern Information Technology continues to work with carriers to resolve this issue.


Next update will be made by 15:00 CST on Wednesday, January 22.
Jan 21, 2025 - 12:39 CST
Update - Northwestern Information Technology continues to work with carriers to resolve this issue.

Next update will be made by 15:00 CST on Tuesday, January 21st.
Jan 17, 2025 - 14:53 CST
Identified - Northwestern Information Technology continues to work with carriers to resolve this issue.


Next update will be made by 15:00 CST on Friday, January 17.
Jan 16, 2025 - 14:08 CST
Investigating - Northwestern Information Technology is investigating reports of varying levels of intermittent static and audio distortion on some inbound telephone calls. This appears to be the same issue experienced in July and August of 2024 where calls primarily from T-Mobile and Verizon telephone lines experienced this behavior. We are working with our local telephone service carrier to verify the root cause and resolve the issue.

The next update will be made by 10:00 CST on Thursday, January 16th.
Jan 15, 2025 - 14:07 CST

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Partial Outage
CAESAR (Student Information Systems) ? Operational
CATracks (Alumni and Advancement) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Partial Outage
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Degraded Performance
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Degraded Performance
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(41056) 625 HAVEN Floors: 0, 1, 2, 3 Network Refresh Jan 22, 2025 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 21, 2025 - 10:19 CST
(40877) Evanston Network Equipment Maintenance Jan 22, 2025 06:00-07:00 CST
Northwestern Information Technology will be performing maintenance on
network infrastructure at the locations listed below. This work is to address
issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services
will be affected for the given time frame.

50 ARTS CIRCLE DR
60 ARTS CIRCLE DR
70 ARTS CIRCLE DR
405 CHURCH
515 CLARK
555 CLARK
601 UNIVERSITY PL
618 EMERSON
619 CLARK
619 UNIVERSITY PL
625 UNIVERSITY PL
626 UNIVERSITY PL
630 CLINTON PL
630 EMERSON
633 CLARK
633 EMERSON
636 EMERSON
637 UNIVERSITY PL
640 EMERSON
647 UNIVERSITY PL
650 EMERSON
655 UNIVERSITY PL
700 UNIVERSITY PL
701 UNIVERSITY PL
710 EMERSON
711 UNIVERSITY PL
711 ELGIN RD
717 UNIVERSITY PL
720 EMERSON
720 UNIVERSITY PL
721 UNIVERSITY PL
726 UNIVERSITY PL
910 UNIVERSITY PL
1007 CHURCH
1201 DAVIS
1220 LEON PL
1603 ORRINGTON AV
1725 ORRINGTON AV
1800 SHERIDAN RD
1800 SHERMAN AV
1801 HINMAN AV
1801 MAPLE AV
1808 CHICAGO AV
1809 CHICAGO AV
1810 CHICAGO AV
1812 HINMAN AV
1813 HINMAN AV
1815 CHICAGO AV
1818 HINMAN AV
1819 HINMAN AV
1820 CHICAGO AV
1820 SHERIDAN RD
1823 SHERMAN AV
1823 CAMPUS DR
1835 HINMAN AV
1838 CHICAGO AV
1840 CAMPUS DR
1841 SHERIDAN RD
1845 SHERIDAN RD
1850 CAMPUS DR
1855 SHERIDAN RD
1856 ORRINGTON AV
1860 CAMPUS DR
1861 SHERIDAN RD
1865 SHERMAN AV
1870 ORRINGTON AV
1870 CAMPUS DR
1870 SHERIDAN RD
1871 ORRINGTON AV
1877 CAMPUS DR
1880 CAMPUS DR
1881 SHERIDAN RD
1897 SHERIDAN RD
1900 ORRINGTON AV
1915 MAPLE AV
1920 CAMPUS DR
2020 RIDGE AV
2131 ORRINGTON AV
2135 ORRINGTON AV
2601 ORRINGTON AV
Posted on Jan 14, 2025 - 14:16 CST
(41015) Two-Way Radio System Equipment Maintenance Jan 22, 2025 12:00-15:00 CST
Northwestern IT will be performing antenna maintenance on the Two-Way Radio infrastructure site that primarily provides coverage to the Evanston Campus. During this maintenance window a service interruption is expected between 1:30PM and 2PM for approximately 15-20 minutes. During this time Two-Way Radio coverage inside buildings on the Evanston Campus will be impacted and outdoor coverage will be reduced.
Posted on Jan 17, 2025 - 11:08 CST
(40878) Update Agentless WebSSO: Add new authorize service Jan 22, 2025 19:00-20:00 CST
Identity & Access Management (IAM) is planning to make an update to the Agentless WebSSO API to add a new "Authorization" service offering, which will allow custom-built applications to take advantage of the authorization functionality built into WebSSO that was previously only accessible to applications using a WebSSO Agent. Documentation for this service will be made available in the API Service Registry when the new service offering is published.
Posted on Jan 17, 2025 - 10:13 CST
(41029) NUSA Maintenance Jan 22, 2025 19:00-20:00 CST
Northwestern Information Technology will be updating software on the servers that support nusa.ittns.northwestern.edu.  A brief service interruption is expected while the software is updated.
Posted on Jan 17, 2025 - 12:44 CST
(41081) University Data Center Network Maintenance Jan 22, 2025 21:00-22:00 CST
Northwestern Information Technology will be making configuration changes to the enterprise firewalls in the University Data Center on the Evanston campus. These changes are being made to better support firewall policy matching to some external load balanced services. No service interruption is expected from this work.
Posted on Jan 21, 2025 - 14:29 CST
(40962) Maintenance - Internet Services Jan 23, 2025 00:00-06:00 CST
Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Posted on Jan 16, 2025 - 12:12 CST
(40846) Wieboldt Hall Floors: 6, 7, 8, RF Network Refresh Jan 23, 2025 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 14, 2025 - 09:59 CST
(41060) 2255 CAMPUS DR Floors: 0, 1 Network Refresh Jan 23, 2025 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 21, 2025 - 10:23 CST
(41069) 2255 CAMPUS DR Floors: 2 Network Refresh Jan 29, 2025 06:00-07:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 21, 2025 - 11:48 CST
(40867) Lutkin Memorial Hall Floors: 1 Network Refresh Jan 30, 2025 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 14, 2025 - 12:28 CST
(41091) 800 Elgin Floors:Garage Network Refresh Feb 4, 2025 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 21, 2025 - 14:30 CST
(41001) Kappa Alpha Theta Sorority Floors: 0, 1, 2, 3, 4 Network Refresh Feb 6, 2025 07:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 17, 2025 - 12:39 CST
(40870) 1835 HINMAN AV Floors: 0 Network Refresh Feb 7, 2025 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 14, 2025 - 13:12 CST
(40873) 2255 CAMPUS DR Floors: 2, 3 Network Refresh Feb 18, 2025 06:00-07:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 14, 2025 - 14:15 CST
(41070) 2255 CAMPUS DR Floors: 3 Network Refresh Feb 21, 2025 06:00-08:00 CST
Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Jan 21, 2025 - 13:17 CST
Past Incidents
Jan 22, 2025

No incidents reported today.

Jan 21, 2025
(41080) Chicago Data Center Network Maintenance
Completed - The scheduled maintenance has been completed.
Jan 21, 21:17 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 21:00 CST
Scheduled - Northwestern Information Technology will be making configuration changes to the enterprise firewalls in the Chicago Data Center. These changes are being made to better support firewall policy matching to some external load balanced services. No service interruption is expected from this work.
Jan 21, 14:29 CST
Jan 20, 2025

No incidents reported.

Jan 19, 2025
(40387) Facilities Connect - Planned Outage
Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:00 CST
Scheduled - Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email facilities@northwestern.edu.
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Jan 3, 16:32 CST
Jan 18, 2025
(40781) 2255 CAMPUS DR Floors: 0, 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed
Jan 18, 13:47 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 08:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jan 13, 10:46 CST
Jan 17, 2025
NUCloud virtual firewall Service Interruption
Resolved - This incident is resolved.
Jan 17, 10:32 CST
Monitoring - Due to an unexpected issue during maintenance on the virtualization environment in the University Data Center, network connectivity for some NUCloud networks was offline between 09:05 CDT - 09:20 CDT . Outside network connectivity for protected NUANCE instrument workstations was also impacted. All services have been restored, and support staff will monitor services to ensure services are operating normally.

Next status update will be by 10:30 CDT
Jan 17, 09:30 CST
(40720) Certificate Renew for myphone.northwestern.edu and myvoicemail.northwestern.edu
Completed - The scheduled maintenance has been completed.
Jan 17, 10:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 09:30 CST
Scheduled - Northwestern Information Technology will be renewing the Certificate for myphone.northwestern.edu and myvoicemail.northwestern.edu.
No service impact is expected.
Jan 10, 12:26 CST
Jan 16, 2025
(40465) Starlight Management Switch Refresh
Completed - The scheduled maintenance has been completed.
Jan 16, 21:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 19:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure used for management access to the Starlight infrastructure. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Jan 6, 15:12 CST
(40739) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 16, 19:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 17:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on equipment that provides internet connectivity. This is in support of operations at 710 N LakeShore for the Starlight facility.

No service impact is expected.
Jan 10, 14:49 CST
Jan 15, 2025
Chicago Campus Network Service Interruption
Resolved - Northwestern IT has confirmed that all service is restored. Service interruption was to the automatic assignment of IP addresses primarily to Feinberg and Northwestern Medicine users on wired and wireless connections.
Jan 15, 16:55 CST
Monitoring - Service restoration began at 2:45pm. Information Technology will continue to monitor services to ensure all affected services are fully restored.

The next update will be provided by 17:00 CST.
Jan 15, 15:11 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services for most users across the Chicago campus.

The next update will be provided by 16:30 CST.
Jan 15, 14:36 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services for most users across the Chicago campus.

The next update will be provided by 14:30 CST.
Jan 15, 13:57 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services for most users across the Chicago campus.

The next update will be provided by 13:30 CST.
Jan 15, 12:23 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services for most users across the Chicago campus.

The next update will be provided by 12:30 CST.
Jan 15, 11:31 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services for most users across the Chicago campus.

The next update will be provided by 11:30 CST.
Jan 15, 10:25 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services for most users across the Chicago campus.

The next update will be provided by 10:30 CST.
Jan 15, 09:47 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services for most users across the Chicago campus.

The next update will be provided by 10:00 CST.
Jan 15, 09:30 CST
Update - Northwestern Information Technology continues to investigate a service interruption affecting wired and wireless services across the Chicago campus.

The next update will be provided by 9:30 CST.
Jan 15, 08:59 CST
Investigating - Northwestern Information Technology is investigating a service interruption affecting wired and wireless services across the Chicago campus starting at 8:00 CST.

The next update will be provided by 9:00 CST.
Jan 15, 08:30 CST
Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025
(40658) Network maintenance - Evanston and Chicago campuses, Coral Gables Campus and Oak Grove Library Center
Completed - The scheduled maintenance has been completed.
Jan 12, 14:05 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 11:30 CST
Update - This work is being rescheduled for Sunday, 1/12, 11:30am-5pm
Jan 10, 09:14 CST
Scheduled - Northwestern Information Technology will be performing work as part of a Facilities project to renovate the Jacobs Center (details are at https://www.northwestern.edu/facilities/_projec... ).

During the maintenance window Coral Gables campus and Oak Grove Library Center (OGLC) network connectivity will be impacted concurrently for 1 - 2 hours. Redundancy will be reduced for voice service for the Evanston and Chicago campuses during the entire window.
Jan 9, 09:31 CST
Jan 11, 2025
CAESAR - Several web services have been impacted after DB maintenance this morning
Resolved - The CAESAR incident has been resolved, and everything is working as expected.
Jan 11, 18:54 CST
Update - We are continuing to investigate this incident in order to get it resolved as quickly as possible

Next update will be at 19:00 CST
Jan 11, 18:00 CST
Investigating - We are currently investigating an incident with CAESAR. Several web services have been impacted after database maintenance this morning.

Next update will be at 18:00 CDT
Jan 11, 17:07 CST
(39871) Move Caesar lower environments
Completed - The scheduled maintenance has been completed.
Jan 11, 11:15 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 09:45 CST
Scheduled - move report, support and QA
Dec 12, 10:50 CST
(39870) move Myhr report and support
Completed - The scheduled maintenance has been completed.
Jan 11, 09:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 09:15 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 12, 10:50 CST
(39869) restart process schedulers
Completed - The scheduled maintenance has been completed.
Jan 11, 09:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 09:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 12, 10:50 CST
(39868) Caesar activity
Completed - The scheduled maintenance has been completed.
Jan 11, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:30 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 12, 10:50 CST
(39866) move Myhr production
Completed - The scheduled maintenance has been completed.
Jan 11, 08:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 08:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 12, 10:50 CST
Jan 10, 2025
(40573) Inter-Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 08:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the inter-campus networking infrastructure. This maintenance is being performed in order to improve resiliency for traffic forwarding between campuses.
No service impact is expected due to this work.
Jan 7, 21:04 CST
(40520) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 06:51 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:00 CST
Scheduled - Northwestern IT will be performing fiber maintenance on Two-Way Radio infrastructure that provides coverage both Evanston & Chicago Campuses as well as Welsh-Ryan Arena/McGaw Memorial Hall, Trienens Performance Center, and buildings in that area. During this maintenance window no service interruption is expected due to the redundant nature of this equipment.
Jan 6, 17:04 CST
Jan 9, 2025
(40122) Simpson Querrey Biomedical Research Center Floors: 7 Network Refresh
Completed - The scheduled maintenance has been completed.
Jan 9, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 07:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Dec 18, 16:07 CST
Jan 8, 2025
(39500) Wireless Authentication Server Software Update
Completed - The scheduled maintenance has been completed.
Jan 8, 08:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 07:00 CST
Scheduled - Northwestern Information Technology will be applying a software update to the RADIUS authentication servers. When the main server gets rebooted wireless guest and device registrations will not function for the 10 minutes the server is rebooting. All other authentication services will continue to work due to the redundancy of the servers.
Jan 3, 12:29 CST
(40211) Trienens Performance Center Floors: 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Jan 8, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 06:00 CST
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Dec 20, 14:54 CST
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