Update - The hardware has been replaced with new hardware from the vendor. We are continuing to monitor the situation.
The next update will be provided on Wednesday by 10:00 CST.
Jan 06, 2026 - 21:17 CST
The next update will be provided on Wednesday by 10:00 CST.
Jan 06, 2026 - 21:17 CST
Update - The hardware has been replaced with new hardware from the vendor. We are continuing to monitor the situation.
The next update will be provided on Wednesday by 10:00 CST.
Jan 06, 2026 - 20:17 CST
The next update will be provided on Wednesday by 10:00 CST.
Jan 06, 2026 - 20:17 CST
Update - The hardware has been replaced with new hardware from the vendor. We are continuing to monitor the situation.
The next update will be provided on Wednesday by 10:00 CST.
Jan 06, 2026 - 20:16 CST
The next update will be provided on Wednesday by 10:00 CST.
Jan 06, 2026 - 20:16 CST
Update - Service has been restored, and we are actively monitoring its status. We are awaiting new hardware from the vendor.
The next update will be provided on Tuesday by 10:00 CST.
Jan 05, 2026 - 12:41 CST
The next update will be provided on Tuesday by 10:00 CST.
Jan 05, 2026 - 12:41 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 04, 2026 - 12:48 CST
Jan 04, 2026 - 12:48 CST
Identified - Northwestern Information Technology has identified an issue causing reduced redundancy for the DHCP (Network Management) service. Support staff are working to restore full redundancy as soon as possible.
The next update will be provided on Monday by 10:00 CST.
Jan 04, 2026 - 10:52 CST
The next update will be provided on Monday by 10:00 CST.
Jan 04, 2026 - 10:52 CST
About This Site
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
Operational
CAESAR (Student Information Systems)
Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
Operational
ConnectNU (Student Information Systems)
Operational
Data Warehouse Services (Reporting and Analytics)
Operational
ECATS (Student Information Systems)
Operational
Facilities Connect (Facilities)
Operational
Faculty Recruitment System (Human Resources Systems)
Operational
Grad Student Tracking System (Student Information Systems)
Operational
iBuyNU (Finance and Procurement Systems)
Operational
CERES (Research Administration Systems)
Operational
myHR (Human Resources Systems)
Operational
myHR Learn (Human Resources Systems)
Operational
Northwestern Loan Application System (Student Information Systems)
Operational
NUFinancials (Finance and Procurement Systems)
Operational
NU Parking (Facilities)
Operational
NUPlans (Finance and Procurement Systems)
Operational
NUPortal (Finance and Procurement Systems)
Operational
OnBase (Workflow and Document Management)
Operational
Our Northwestern (Alumni and Advancement)
Operational
PerfectForms (Workflow and Document Management)
Operational
Power BI Visualization (Reporting and Analytics)
Operational
Research Portal (Research Administration Systems)
Operational
Tableau Visualization (Reporting and Analytics)
Operational
Student Opportunity Application Portal (Research Administration Systems)
Operational
Wildcard (Finance and Procurement Systems)
Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems)
Operational
Smartsheet
Operational
Splunk (Reporting and Analytics)
Operational
ERS (Effort Reporting System) (Finance and Procurement Systems)
Operational
Blackthorn Events (Alumni and Advancement)
Operational
Graduate Student Progress (Student Information Systems)
Operational
CatConnect (Alumni and Advancement)
Operational
GiveCampus (Alumni and Advancement)
Operational
Communication and Collaboration
Operational
Digital Signage (REACH) (Mass Communications)
Operational
Email Defense System (EDS)
Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications)
Operational
G Suite (Email and Calendaring)
Operational
Microsoft Teams (Instant Messaging)
Operational
NU Listserv (Mass Communications)
Operational
NUsites (Self-Service Web Publishing)
Operational
Office 365 (Email and Calendaring)
Operational
Microsoft OneDrive (Document Sharing and Storage)
Operational
Public Group/Distribution List (Mass Communications)
Operational
Microsoft SharePoint (Document Sharing and Storage)
Operational
Television Services
Operational
Zoom Video Conferencing (Videoconferencing and Telephones)
Operational
Zoom Web Portal (Videoconferencing and Telephones)
Operational
NUInfo (Web Publishing and Hosting)
Operational
Web Content Management System (Cascade CMS)
Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring)
Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom)
Operational
Automated Telephone Directory (Videoconferencing and Zoom)
Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure
Operational
Encryption Key Escrow
Operational
Endpoint Device Backup
Operational
Endpoint Software and Configuration Management
Operational
Mobile Device Management (MDM)
Operational
Workstation Imaging
Operational
Identity and Access Management
Operational
Active Directory (Directory Services)
Operational
CyberArk (Privileged Account Management)
Operational
Duo Core Authentication Service (Authentication and Authorization Services)
Operational
Kerberos (Authentication and Authorization Services)
Operational
LDAP (Directory Services)
Operational
Northwestern Online Directory (Directory Services)
Operational
NUValidate (NETID Services)
Operational
Shibboleth (Authentication and Authorization Services)
Operational
Web Single Sign-On (Authentication and Authorization Services)
Operational
Wildcat Finder
Operational
1Password (Password Management)
Operational
Cayosoft (Directory Services)
Operational
Information Security
Operational
Client Antivirus Software (Secure Computing)
Operational
Data Center Firewall Rule Modification (Secure Computing)
Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing)
Operational
Endpoint Security Software (Secure Computing)
Operational
InCommon Certificates (SSL Certificate Creation)
Operational
Managed Firewall Services (Secure Computing)
Operational
Infrastructure
Operational
Amazon Web Services (AWS) (Cloud Service)
Operational
Cooling Systems (Data Center Facilities)
Operational
DHCP (Network Management)
Operational
DNS (Network Management)
Operational
Domain Name and Address Management (DNS/DHCP) (Network Management)
Operational
Electrical Systems (Data Center Facilities)
Operational
Enterprise Backup and Restore Services (Server Management)
Operational
Enterprise File Services (Isilon)
Operational
Firewall (Network Management)
Operational
GitHub (Cloud Service)
Operational
Google Cloud (GCP) (Cloud Service)
Operational
Intercampus Connectivity (Network Connectivity)
Operational
Load Balancing (Network Connectivity)
Operational
Microsoft AZURE (Cloud Service)
Operational
Network Access Control (NAC) (Network Management)
Operational
Network User Status Agent (NUSA) (Network Management)
Operational
Network Time Protocol (NTP) (Network Management)
Operational
NUCloud (Server Management)
Operational
Oracle RAC (Server Management)
Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity)
Operational
SolarWinds (Server Management)
Operational
SSL VPN (Network Connectivity)
Operational
Utility Power (Data Center Facilities)
Operational
Virtual Server Hosting (Server Management)
Operational
Wired Network Services (Network Connectivity)
Operational
Wireless Network Services (Network Connectivity)
Operational
Decommission Virtual Server (Server Management)
Operational
PINNACLE (Network Management)
Operational
Internet Network Services (Network Connectivity)
Operational
Anypoint Platform (Integration Services)
Operational
DataHub (Integration Services)
Operational
EventHub (Integration services)
Operational
Professional Services
Operational
IT Knowledge Base Service (Service Delivery and Support)
Operational
Service Management Platform (Service Delivery and Support)
Operational
Research Technologies and Support
Operational
Kellogg Linux Cluster (KLC) (Server Management)
Operational
MRI Cluster (Server Management)
Operational
NUCore
Operational
Quest Analytics Nodes
Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management)
Operational
Research Data Storage Service (RDSS)
Operational
Globus File Transfer
Operational
Electronic Research Notebook Service (ERNS)
Operational
Software and Applications
Operational
Adobe Creative Cloud (Administrative/Business)
Operational
MATLAB (Research Tools)
Operational
Qualtrics (Research Tools)
Operational
SPSS (Research Tools)
Operational
Northwestern Print
Operational
Teaching and Learning Systems
Operational
Canvas (Digital Learning Tools)
Operational
Library Services
Operational
Panopto (Digital Learning Tools)
Operational
Technology Support Services
Operational
CONDUITS
Operational
G Suite Student Email Accounts
Operational
Remote Support Assistance
Operational
Statuspage Page Access Users
Operational
Voice Services
Operational
Call Centers (Videoconferencing and Telephones)
Operational
Cellular Services (Videoconferencing and Telephones)
Operational
Conference Bridge
Operational
Local Calling
Operational
Long Distance Calling
Operational
Speech Attendant
Operational
Telephone Services (Videoconferencing and Telephones)
Operational
Two-Way Radios (Videoconferencing and Telephones)
Operational
Voicemail
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
(54374) University Telephone Services Chicago Campus Jan 7, 2026 19:00-20:30 CST
Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to update inbound call routing redundancy for the Chicago campus. Fail-over testing will disconnect active off-campus calls to/from Northwestern's 312 area code telephone numbers. New calls can be generated after two to four seconds of the test. No other service impact is expected.
Posted on Jan 05, 2026 - 17:00 CST
Posted on Jan 05, 2026 - 17:00 CST
(54338) Internet Equipment Maintenance Jan 10, 2026 06:30-09:30 CST
Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to increase throughput. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.
The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Posted on Jan 05, 2026 - 12:35 CST
The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Posted on Jan 05, 2026 - 12:35 CST
(54347) Internet Equipment Maintenance Jan 11, 2026 07:00-10:00 CST
Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to increase throughput. This upgrade is expected to be non-service affecting with the exception of the remote sites indicated below.
The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Below are the remote sites that will be affected during the posted window:
- C-squared for monitoring/reporting
- Facilities Connect
- Parlance
- Redcap/StudyTracker access through Apporto Health App
- NUworkspace/Apporto
- Garrette Jenzabar
- EDM CDWG for Device Configuration Services
Posted on Jan 05, 2026 - 12:35 CST
The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Below are the remote sites that will be affected during the posted window:
- C-squared for monitoring/reporting
- Facilities Connect
- Parlance
- Redcap/StudyTracker access through Apporto Health App
- NUworkspace/Apporto
- Garrette Jenzabar
- EDM CDWG for Device Configuration Services
Posted on Jan 05, 2026 - 12:35 CST
(54019) NU Validate disaster recovery test Jan 11, 2026 13:00-15:00 CST
NUIT will conduct a test fail-over of NU Validate to the new disaster recovery infrastructure in the Chicago data center. There will be a full outage at the beginning and end of the window. Updates made during the middle of the window may experience delays in propagating to downstream systems, especially school- and department-based Active Directory domains.
Posted on Dec 19, 2025 - 10:15 CST
Posted on Dec 19, 2025 - 10:15 CST
(54163) NU Validate disaster recovery test Jan 11, 2026 13:00-15:00 CST
We will be undergoing scheduled maintenance during this time.
Posted on Dec 19, 2025 - 11:50 CST
Posted on Dec 19, 2025 - 11:50 CST
(54359) myHR Tax Update implementation January 13th 5PM – 10PM Jan 13, 2026 17:00-22:00 CST
The myHR system will undergo scheduled maintenance in order to apply a required tax update. This maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Tuesday, January 13, at 5 p.m. through approximately to 10 p.m.
What This Means
• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the update, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Posted on Jan 05, 2026 - 14:31 CST
What This Means
• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the update, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Posted on Jan 05, 2026 - 14:31 CST