All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
CatConnect (Alumni and Advancement) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(50822) University Telephone Services Maintenance Evanston Campus Oct 23, 2025 19:00-23:00 CDT

Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately three to four hours. No impact to on campus or outbound calling is expected.

Please note that a small set of University critical numbers that may fall into the ranges listed below will be scheduled for a shorter maintenance window on November 3. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

October 23 Number Ranges:
847-467-3630 through 847-467-5267
847-467-6246 through 847-467-7229
847-491-2000 through 847-491-2541
847-491-7000 through 847-491-7281
847-491-9006 through 847-491-9999
847-864-9270 through 847-864-9278
847-866-4540
847-866-9687
Posted on Oct 06, 2025 - 17:17 CDT

(482093) Internet Equipment Maintenance Oct 26, 2025 06:00-11:00 CDT

Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to replace this equipment with new hardware. This upgrade is expected to be non-service affecting with the exception of the remote sites indicated below.

The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services

Below are the remote sites that will be affected during the posted window:
- C-squared for monitoring/reporting
- Facilities Connect
- Parlance
- Redcap/StudyTracker access through Apporto Health App
- NUworkspace/Apporto
- Garrette Jenzabar
- EDM CDWG for Device Configuration Services
Posted on Oct 22, 2025 - 17:07 CDT

(51228) Upgrade SSO Back-end from PingDS 8.0.0 to PingDS 8.0.1 Oct 27, 2025 19:00-20:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Oct 17, 2025 - 10:17 CDT

(51227) Upgrade LDAP Registry from PingDS 8.0.0 to PingDS 8.0.1 Oct 27, 2025 19:00-20:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Oct 17, 2025 - 10:17 CDT

(51465) eCATS Online RH8 Database Configuration Deployment Oct 29, 2025 17:00-19:00 CDT

Deploy ecats-api project to utilize the new RH8 database server.
Posted on Oct 16, 2025 - 09:25 CDT

(50825) University Telephone Services Maintenance Evanston Campus Nov 3, 2025 19:00-20:00 CST

Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately 30 minutes. No impact to on campus or outbound calling is expected.

The work for this window will involve a small set of University critical numbers. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).
Posted on Oct 06, 2025 - 17:17 CDT
Oct 23, 2025

No incidents reported today.

Oct 22, 2025
(50821) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Oct 22, 21:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately three to four hours. No impact to on campus or outbound calling is expected.

Please note that a small set of University critical numbers that may fall into the ranges listed below will be scheduled for a shorter maintenance window on November 3. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

October 22 Number Ranges:
847-491-3886 through 847-491-5999
847-491-6082 through 847-491-6094
847-491-6102 through 847-491-6187
847-491-6274 through 847-491-6976
847-491-7283 through 847-491-8999
Oct 6, 17:17 CDT
Quest Load Balancers Security Patching
Completed - The scheduled maintenance has been completed.
Oct 22, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 07:00 CDT
Scheduled - Northwestern IT will be performing maintenance on the load balancers that provide access to Quest login and Analytics Nodes on Wednesday, October 22 between 7 and 8:30 a.m. This work is necessary to apply a critical security patch to our load balancers.

User Impact:
During the maintenance, users will experience intermittent interruptions in their connections to Quest login nodes (including FastX) and Analytics Nodes. If you are disconnected from the login or Analytics Nodes, you will need to reconnect and start a new session. Quest OnDemand sessions or scheduled batch jobs through Slurm will not be affected. We recommend users save their work before 7 a.m. and refrain from starting critical work during the maintenance window on the login or Analytics Nodes.

For any questions about this maintenance, please contact quest-help@northwestern.edu.
Oct 15, 16:40 CDT
(51431) Evanston Data Center Quest-Research Load Balancer Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 22, 08:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Evanston Production Quest-Research load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Evanston Data Center Production Quest-Research load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Oct 15, 13:21 CDT
Oct 21, 2025
All Amazon Web Services Interruption
Resolved - This incident has been resolved.
Oct 21, 05:39 CDT
Update - Earlier this evening, Canvas was restored and is available to the University community.

Currently, two University services remain impacted by the global AWS issue. At this time, Qualtrics continues to report degraded service and Smartsheet reports it has recovered from the earlier interruption but will continue monitoring to ensure the service remains stable. The Northwestern IT Service Operation Center will also monitor the status of Qualtrics and Smartsheet throughout the evening.

The next update will be provided at 07:00 CDT on Tuesday, October 21, unless both services are restored before that time.
Oct 20, 20:45 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, and Smartsheet remain impacted.

We continue to work with our vendors to understand the various restoration times for these services. Thank you for your patience.

The next update will be provided by approximately 20:30 CDT.
Oct 20, 17:43 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, and Smartsheet continue to be impacted.

However, we have confirmed that Zoom and Panopto are now restored. We continue to work with our vendors to understand the various restoration times for other services.

The next update will be provided by approximately 18:00 CDT.
Oct 20, 16:27 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, Smartsheet, Panopto, and Zoom continue to be impacted.

We continue to work with our vendors to understand the various restoration times for other services.

The next update will be provided by approximately 17:00 CDT.
Oct 20, 15:29 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, Smartsheet, Panopto, and Zoom continue to be impacted.

However, we have confirmed the Talkdesk service is now restored. We continue to work with our vendors to understand the various restoration times for other services.

The next update will be provided by approximately 16:00 CDT.
Oct 20, 14:33 CDT
Update - We continue to monitor the global AWS issue impacting Canvas, Qualtrics, Talkdesk, Smartsheet, and Panopto. At this time, Zoom is also now reporting degraded performance with some of its primary components, including meetings, chat, and other ancillary tools.

https://www.zoomstatus.com

We continue to work with our vendors to understand the various restoration times.

The next update will be provided by approximately 15:00 CDT.
Oct 20, 13:36 CDT
Update - We continue to monitor the global AWS issue impacting Canvas, Qualtrics, Talkdesk, Smartsheet, and Panopto. We are working with our vendors to understand the various restoration times.

The next update will be provided by 14:00 CDT.
Oct 20, 12:48 CDT
Identified - As of 10:43am CDT Amazon has identified a root cause underlying the issue. It is related to network monitoring infrastructure in the us-east-1 (N. Virginia) region. Amazon is currently throttling requests for new resources, including EC2 instances, while they work on remediating the underlying issue.

The next update will be provided by 13:00 CDT.
Oct 20, 11:05 CDT
Investigating - Northwestern IT is monitoring an issue with Amazon Web Services (AWS), which is experiencing a global service outage. Several University services are hosted on AWS, including Canvas, Qualtrics, Smartsheet, Panopto, and Talkdesk. The impact on these services varies from slow response times to complete unavailability. Our software vendors are closely monitoring AWS’s recovery efforts and working to restore full functionality as quickly as possible.

For ongoing updates, please visit status.aws.amazon.com and the vendor's status pages

Canvas - https://status.instructure.com/
Qualtrics - https://status.qualtrics.com/incidents/w5m494srzy9q
Talkdesk - https://status.talkdesk.com/incidents/6wyzq7hjg3mv
Smartsheet - https://status.smartsheet.com/incidents/x5p4b5d29j0z
Panopto - https://status.io/pages/57c1fd57097aa14d7f0021cd
Zoom - https://www.zoomstatus.com

The next update will be provided by 11:00 CDT.
Oct 20, 10:08 CDT
Oct 20, 2025
(50820) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Oct 20, 21:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately three to four hours. No impact to on campus or outbound calling is expected.

Please note that a small set of University critical numbers that may fall into the ranges listed below will be scheduled for a shorter maintenance window on November 3. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

October 20 Number Ranges:
847-467-7424 through 847-467-9999
847-491-0083 through 847-491-1991
847-491-2542 through 847-491-3884
Oct 6, 17:17 CDT
Canvas Service Interruption
Resolved - Canvas is now restored and available to the University community. Thank you for your patience throughout the day.
Oct 20, 18:53 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, and Smartsheet remain impacted.

We continue to work with our vendors to understand the various restoration times for these services. Thank you for your patience.

The next update will be provided by approximately 20:30 CDT.
Oct 20, 17:44 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, and Smartsheet continue to be impacted.

However, we have confirmed that Zoom and Panopto are now restored. We continue to work with our vendors to understand the various restoration times for other services.

The next update will be provided by approximately 18:00 CDT.
Oct 20, 16:26 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, Smartsheet, Panopto, and Zoom continue to be impacted.

We continue to work with our vendors to understand the various restoration times for other services.

The next update will be provided by approximately 17:00 CDT.
Oct 20, 15:30 CDT
Update - Northwestern IT continues to monitor the global AWS issue impacting some University services. At this time, Canvas, Qualtrics, Smartsheet, Panopto, and Zoom continue to be impacted.

However, we have confirmed the Talkdesk service is now restored. We continue to work with our vendors to understand the various restoration times for other services.

The next update will be provided by approximately 16:00 CDT.
Oct 20, 14:32 CDT
Update - We continue to monitor the global AWS issue impacting Canvas, Qualtrics, Talkdesk, Smartsheet, and Panopto. At this time, Zoom is also now reporting degraded performance with some of its primary components, including meetings, chat, and other ancillary tools.

https://www.zoomstatus.com

We continue to work with our vendors to understand the various restoration times.

The next update will be provided by approximately 15:00 CDT.
Oct 20, 13:38 CDT
Update - Northwestern IT continues to monitor the service disruption with Canvas. As we noted earlier, the disruption is part of a larger AWS global service outage. This outage is also impacting other University services, such as Qualtrics, Talkdesk, Smartsheet, and Panopto. We have created a separate “All Amazon Web Services Interruption” status update to track details of the outage. You can review those updates at https://northwesternuniversity.statuspage.io/incidents/q1y780tp85xx.

The next update will be provided by approximately 14:00 CDT.
Oct 20, 12:35 CDT
Update - As of 10:43am CDT Amazon has identified a root cause underlying the issue. It is related to network monitoring infrastructure in the us-east-1 (N. Virginia) region. Amazon is currently throttling requests for new resources, including EC2 instances, while they work on remediating the underlying issue.

The next update will be provided by 13:00 CDT.
Oct 20, 11:04 CDT
Monitoring - Northwestern IT is monitoring an issue affecting Canvas. Amazon Web Services (AWS), which hosts Canvas, is experiencing a global outage. As a result, Canvas, the University's learning management system, is unavailable. The vendor, Instructure, is closely monitoring AWS’s recovery efforts and will restore full functionality as soon as possible. For ongoing updates, please visit status.aws.amazon.com, as well as the vendor's status page at status.instructure.com. Updates to this issue will also be posted to the Status of University IT Services web page.

The next update will be provided by 11:00 CDT.
Oct 20, 09:28 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption with Canvas. Support staff are working to resolve the issue as quickly as possible.

The next update will be provided by 11:00 CDT.
Oct 20, 08:53 CDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025
(51221) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 18, 10:06 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to replace this equipment with new hardware. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.

The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services

Below are the remote sites that will be affected for 10-15 minutes during the posted window:
- C-squared for monitoring/reporting
- Facilities Connect
- Parlance
- Redcap/StudyTracker access through Apporto Health App
- NUworkspace/Apporto
- Garrette Jenzabar
- EDM CDWG for Device Configuration Services
Oct 14, 09:38 CDT
Oct 17, 2025
(51175) Canvas (Northwestern) Custom Apps brief downtime due to scheduled maintenance patches
Completed - The scheduled maintenance has been completed.
Oct 17, 07:50 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 07:10 CDT
Scheduled - During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Submissions, NU Academic, GradeSync and NU administrative apps for course combine, user, course and prep site creation and admin password update) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU Batch Enrollment tool will be down from 7:10-7:50 am.
Oct 10, 11:26 CDT
Oct 16, 2025
(50819) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Oct 16, 21:53 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately three to four hours. No impact to on campus or outbound calling is expected.

Please note that a small set of University critical numbers that may fall into the ranges listed below will be scheduled for a shorter maintenance window on November 3. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

October 16 Number Ranges:
847-467-0002 through 847-467-3628
847-467-6001 through 847-467-6244
847-467-7230 through 847-467-7422
Oct 6, 17:17 CDT
(51430) Evanston Data Center Load Balancer Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 21:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 20:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Evanston Production load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Evanston Data Center Production load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Those services include:
AD Federation
AD LDAP
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
CAESAR
Voicemail
WebSSO
Oct 15, 13:21 CDT
Qualtrics Service Interruption.
Resolved - This incident has been resolved.
Oct 16, 16:50 CDT
Update - Support staff are continuing to work with the vendor to restore service.

The next update will be provided by Friday, October 17, 2025 at 10:00 CDT
Oct 16, 16:00 CDT
Update - Support staff are continuing to work with the vendor to restore service.

The next update will be provided by 16:00 CDT
Oct 16, 14:04 CDT
Update - Support staff are continuing to work with the vendor to restore service.

The next update will be provided by 14:00 CDT
Oct 16, 11:44 CDT
Update - Support staff are continuing to work with the vendor to restore service.

The next update will be provided by 12:00 CDT
Oct 16, 10:08 CDT
Identified - Northwestern Information Technology has identified an issue with Qualtrics.

Support staff are continuing to work with the vendor to restore service.

The next update will be provided by 10:00 CDT
Oct 15, 17:21 CDT
Investigating - Northwestern Qualtrics is experiencing an issue with our SMTP integration that is preventing some users from being able to send out Surveys.

Support staff are working with the vendor to restore service.

The next update will be provided by 18:00 CDT.
Oct 15, 16:03 CDT
Faculty Recruitment System (Human Resources System) Service Interruption
Resolved - This incident has been resolved.
Oct 16, 15:15 CDT
Investigating - Northwestern Information Technology is investigating an issue causing a service interruption for the Faculty Recruitment System (Human Resources Systems).

Support staff are working to resolve the issue as quickly as possible.

The next update will be provided by 16:00 CDT.
Oct 16, 14:58 CDT
Central Utility Plant Network Service Interruption
Resolved - The incident has been resolved.
Oct 16, 10:23 CDT
Investigating - Northwestern Information Technology has identified an issue with wired, wireless, and telephone services at Central Utility Plant. Northwestern Information Technology will be dispatching a technician to investigate this issue.

Central Utility Plant 2026 N CAMPUS DR

The next update will be provided by Thursday October 16 at 11:00 CDT.
Oct 16, 08:07 CDT
(51429) Chicago Data Center Load Balancer Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 16, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Chicago Production load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center Production load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Those services include:
AD Federation
AD LDAP
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
CAESAR
Voicemail
WebSSO
Oct 15, 13:21 CDT
Oct 15, 2025
(50818) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Oct 15, 21:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately three to four hours. No impact to on campus or outbound calling is expected.

Please note that a small set of University critical numbers that may fall into the ranges listed below will be scheduled for a shorter maintenance window on November 3. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

October 15 Numbers Range:
847-332-4052 through 847-332-7876
Oct 6, 17:17 CDT
(50605) NU Validate quarterly release
Completed - The scheduled maintenance has been completed.
Oct 15, 21:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 19:00 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Oct 3, 10:19 CDT
(51428) Chicago and Evanston Data Center Load Balancer Software Upgrade Dev/Non-Production
Completed - The scheduled maintenance has been completed.
Oct 15, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 15:00 CDT
Scheduled - Northwestern Information Technology will be upgrading software on both the Evanston and Chicago Dev/Non-Production load balancers. This work is being performed to mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Evanston and Chicago Data Center Dev and Non-Production load balancer service. Affected systems should not experience any service interruption due to the redundancy of the system.
Oct 15, 13:21 CDT
(51363) 1838 Chicago Avenue - Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 15, 07:39 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing
maintenance on network infrastructure in the location in the title. This work
is to address issues with this specific equipment. Network connectivity
including VoIP phone, wireless, and wired services will be affected for the
given time frame.
Oct 14, 17:11 CDT
Oct 14, 2025
Smartsheet Service Interruption
Resolved - This incident has been resolved.
Oct 14, 18:41 CDT
Monitoring - The vendor has implemented a fix and are monitoring the results.

The next update will be provided by 14:30 CDT.
Oct 14, 13:14 CDT
Investigating - Northwestern Information Technology is investigating an issue with Smartsheet impacting a subset of services. The vendor has received reports that sheet attachments are not accessible for users and are investigating further.

The next update will be provided by 13:00 CDT.
Oct 14, 12:07 CDT
Oct 13, 2025
(50751) University Telephone Services Maintenance Evanston Campus
Completed - This maintenance is complete. Due to an error in our vendor's provisioning system, the following numbers were migrated this evening as well:

847-467-5269 through 847-467-5283
847-491-5285 through 847-491-5799
847-491-5803 through 847-491-5999

The future maintenance postings will be adjusted to account for this.
Oct 13, 21:55 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate our Evanston numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. The estimated time to complete the entire migration will be approximately three to four hours. No impact to on campus or outbound calling is expected.

Please note that a small set of University critical numbers that may fall into the ranges listed below will be scheduled for a shorter maintenance window on November 3. If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

October 13 Number Ranges:
847-332-2784 through 847-332-2788
847-332-3000 through 847-332-4050
847-332-7878 through 847-332-9998
847-332-5269 through 847-332-5999
Oct 6, 17:17 CDT
(51226) 1819 Hinman Avenue - Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 13, 19:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 18:00 CDT
Scheduled - Northwestern Information Technology will be performing
maintenance on network infrastructure in the location in the title. This work
is to address issues with this specific equipment. Network connectivity
including VoIP phone, wireless, and wired services will be affected for the
given time frame.
Oct 13, 12:40 CDT
1819 Hinman Avenue Network Service Interruption
Resolved - This incident has been resolved.
Oct 13, 10:18 CDT
Update - We are continuing to investigate this issue and we have not yet received a projected resolution time.

The next update will be provided by Monday 9:00 CDT.
Oct 11, 07:26 CDT
Update - We are continuing to investigate this issue and we have not yet received a projected resolution time.

The next update will be provided by Monday, October 13, 2025 at 9:00 CDT
Oct 10, 18:24 CDT
Investigating - Northwestern Information Technology has identified an issue with power impacting a subset of services at the posted location.

Facilities Management has been informed and are investigating to restore full service as quickly as possible.

While they are working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 6:30 CDT
Oct 10, 17:19 CDT
Oct 12, 2025
(50953) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 09:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network security equipment which filters traffic between the internet and campus.
This work is being performed to upgrade software to the latest vendor recommended release. There will be 2 brief interruptions in service when equipment is failed over.
In addition, remote sites will be impacted as follows:


Below are the remote sites that will be affected for 30-60 minutes during the posted window:
- C-squared for monitoring/reporting
- Facilities Connect
- Parlance
- Redcap/StudyTracker access through Apporto Health App
- NUworkspace/Apporto

Below are the remote sites with redundancy that may see a few minutes of downtime:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC alumni office
- Azure cloud services
- Amazon Web Services
- Google Clous Service
- Qatar Campus
- Ricoh Print Services
Oct 6, 16:40 CDT
(50841) University Voice/Telephone Services Maintenance
Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the University Telephone Platform to update the Evanston VM servers.
No Service impact is expected.
Oct 6, 14:20 CDT
Oct 11, 2025
(50265) Tableau Server Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:00 CDT
Scheduled - Tableau Server will be unavailable for server upgrade. Tableau will be upgrading to Tableau Server version 2025.1.3.
Sep 19, 15:28 CDT
(51154) 1838 Chicago Avenue - Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Oct 11, 07:24 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 07:01 CDT
Scheduled - Northwestern Information Technology will be performing
maintenance on network infrastructure in the location in the title. This work
is to address issues with this specific equipment. Network connectivity
including VoIP phone, wireless, and wired services will be affected for the
given time frame.
Oct 10, 09:49 CDT
Oct 10, 2025
Oct 9, 2025
(50840) University Voice/Telephone Services Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the University Telephone Platform to update Chicago VM servers.
No Service impact is expected.
Oct 6, 14:20 CDT
(50949) Northwestern GlobalProtect VPN and IT Staff Firewall - Network Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 00:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 CDT
Scheduled - Description: Northwestern Information Technology will be performing a software upgrade to the IT firewall in the Evanston Campus. The IT firewall protects IT networks on the Evanston campus and also acts as the GlobalProtect VPN service. This new software brings us to the latest vendor recommended software and also protects us from security vulnerabilities that have been released. No impact to end users is expected during this upgrade due to the redundant nature of this equipment.
Oct 6, 16:39 CDT
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