Get webhook notifications whenever Northwestern Information Technology creates an incident, updates an incident, resolves an incident or changes a component status.
Update - Northwestern Medicine is still investigating this issue
The next update will be made by 10:00 CDT on Monday, 7/13/2026.
Jul 10, 2026 - 16:00 CDT
Identified - Northwestern Information Technology is assisting Northwestern Medicine in restoring access to NM resources from the Northwestern campus network.
The next update will be made by 16:00 CDT.
Jul 10, 2026 - 12:09 CDT
Update - Northwestern Information Technology has resolved the delivery issues affecting gmail.com recipients from Northwestern faculty, staff, and students. However, alumni forwarding accounts that forward mail to gmail.com continue to experience delivery disruptions.
Jul 02, 2026 - 10:20 CDT
Update - Northwestern Information Technology continues to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.
Next update will be on Thursday, July 2nd at 10:00 CDT.
Jul 01, 2026 - 11:01 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.
Next update will be on Wednesday, Jul 1, 2026 - 10:00 CDT
Jun 30, 2026 - 09:48 CDT
Update - We continue to work on this issue. We are not currently seeing issues with messages from the Northwestern community to gmail.com addresses. However, forwarding accounts are seeing intermittent delivery failures.
Next update will be on Tuesday, Jun 30, 2026 - 10:00 CDT
Jun 29, 2026 - 09:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.
Next update will be on Monday, June 29, 2026 at 10:00 CDT.
Jun 26, 2026 - 10:01 CDT
Monitoring - Northwestern University IT has implemented a workaround for Northwestern community email outbound to consumer Gmail accounts. However, accounts that forward to @gmail.com addresses are still impacted.
The next update will be on June 26, 2026 at 10:00 CDT.
Jun 25, 2026 - 19:15 CDT
Update - Northwestern Information Technology continues to work on the issue and is investigating additional options for resolution.
Jun 25, 2026 - 10:39 CDT
Update - We are continuing to investigate this issue and have taken steps in an attempt to mitigate the impact.
Next update will be on June 25, 2026 at 10 CDT.
Jun 24, 2026 - 18:12 CDT
Investigating - We are currently investigating an issue causing significant delays in email delivery to consumer Gmail accounts, including messages from forwarding accounts. Messages sent to Gmail recipients may take substantially longer than expected to arrive. Northwestern IT is working to resolve the issue and will provide updates here as more information becomes available.
Jun 24, 2026 - 10:23 CDT
Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.
To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).
Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.
Administrative and Business
Operational
CAESAR (Student Information Systems)
Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics)
Operational
ConnectNU (Student Information Systems)
Operational
Data Warehouse Services (Reporting and Analytics)
Operational
ECATS (Student Information Systems)
Operational
Facilities Connect (Facilities)
Operational
Faculty Recruitment System (Human Resources Systems)
Operational
Grad Student Tracking System (Student Information Systems)
Operational
iBuyNU (Finance and Procurement Systems)
Operational
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Technological Institute. This maintenance will begin July 13 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption. Posted on
Jul 06, 2026 - 09:50 CDT
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Technological Institute. This maintenance will begin July 14 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption. Posted on
Jul 06, 2026 - 09:50 CDT
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Locations: 211 E SUPERIOR ST 2220 CAMPUS DR Cook Hall Posted on
Jul 06, 2026 - 09:32 CDT
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Technological Institute. This maintenance will begin July 15 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption. Posted on
Jul 06, 2026 - 09:50 CDT
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Locations: 2240 CAMPUS DR Frances Searle Building 2233 TECH DR Seeley G. Mudd Science and Engineering Library Posted on
Jul 06, 2026 - 09:32 CDT
Northwestern IT will update the wireless network authentication server with a new certificate effective 7:00 a.m. on Thursday, July 16th. This server is used by the University's wireless system to provide secure access to the Northwestern network. With this change, users will be asked to accept the new certificate before establishing access to the eduroam wireless networks. Posted on
Jul 02, 2026 - 12:15 CDT
Northwestern Information Technology will be performing maintenance on network and security infrastructure supporting internet connectivity. This work will replace malfunctioning hardware. No service impact is expected due to the redundant nature of this infrastructure. Posted on
Jul 10, 2026 - 17:43 CDT
Completed -
The scheduled maintenance has been completed.
Jul 11, 16:37 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:01 CDT
Scheduled -
The CAESAR system will undergo scheduled maintenance to upgrade the underlying PeopleTools platform and apply Critical Patch Updates, PUM image updates, and other necessary patches to enhance performance and address security vulnerabilities. This work will include PeopleTools 8.62, PUMs 35-37, FA PRP, FA POC, and Security Patch Implementation, and infrastructure updates starting July 10, at 3 a.m. CDT through Saturday, July 11, at approximately 11 p.m. CDT. This timeline was selected in coordination with key business partners to minimize disruption.
What This Means
Functionality — All existing system features and capabilities in CAESAR will continue to function as expected after the upgrade. Users will need to clear their browser cache before logging in after the maintenance window.
Data Availability — While CAESAR is offline, data will not be available in the system. However, report database will remain accessible for users who rely on reporting data.
Jul 1, 15:06 CDT
Completed -
The scheduled maintenance has been completed.
Jul 11, 16:32 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 CDT
Scheduled -
CAESAR Upgrade - PeopleTools 8.62, PUMs 35-37, FA PRP, FA POC and Security Patch Implementation, and Infrastructure Updates Starting July 10, at 3AM CDT through Saturday, July 12, at approximately 11PM CDT.
Jun 29, 08:57 CDT
Completed -
The scheduled maintenance has been completed.
Jul 10, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:00 CDT
Scheduled -
Our vendor will be performing Two-Way Radio Maintenance at the following locations; 1201 Davis; Searle Hall (Health Service); Rebecca Crown. This maintenance will begin July 10 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption.
Jul 6, 09:50 CDT
Resolved -
This incident has been resolved.
Jul 10, 15:19 CDT
Investigating -
We are currently investigating an issue affecting several SolarWinds synthetic transactions used to monitor application availability and functionality.
As part of ongoing efforts to improve our authentication environment, updates were recently made to the organization's single sign-on (SSO) platform. While the majority of services continue to operate normally, some SolarWinds synthetic transactions were configured to interact with the previous authentication workflow and are no longer functioning as expected following the change.
As a result, users may see alerts or monitoring failures associated with these transactions. At this time, the issue is limited to the monitoring checks themselves and does not necessarily indicate an outage of the underlying services.
The MMS team is actively reviewing the affected transactions and updating them to align with the current authentication process. We will continue working with service owners to restore full monitoring coverage as quickly as possible.
We will update this posting before 15:00 CDT on 07/10/2026.
Jul 8, 15:30 CDT
Completed -
The scheduled maintenance has been completed.
Jul 10, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 06:01 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Locations: 645 N MICHIGAN AV 1927 ORRINGTON AV Foster-Walker Complex
Jul 6, 09:32 CDT
Completed -
The scheduled maintenance has been completed.
Jul 9, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 CDT
Scheduled -
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Kresge Hall; Ryan Music; McCormick Tribune; Cresap Laboratory; Swift Hall. This maintenance will begin July 9 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption.
Jul 6, 09:50 CDT
Completed -
The scheduled maintenance has been completed.
Jul 9, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 06:00 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Locations: 2324 CAMPUS DR Ayers College of Commerce & Industry 240 E HURON ST McGaw Pavilion
Jul 6, 09:32 CDT
Completed -
The scheduled maintenance has been completed.
Jul 9, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 07:00 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the Chicago Campus Simpson Querrey Floors 3, 4 and 10. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Jun 30, 14:49 CDT
Completed -
The scheduled maintenance has been completed.
Jul 8, 20:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 19:00 CDT
Scheduled -
Northwestern Information Technology will be performing a software upgrade on the equipment that supports the core services listed below. The services should not be affected due to the redundant nature of this equipment.
Network Authentication DHCP/DNS/NTP
Jun 30, 10:41 CDT
Completed -
The scheduled maintenance has been completed.
Jul 8, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 CDT
Scheduled -
Our vendor will be performing Two-Way Radio Maintenance at the following locations; Cook Hall; Ford Motor Company Engineering Design Center. This maintenance will begin July 8 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption.
Jul 6, 09:50 CDT
Completed -
The scheduled maintenance has been completed.
Jul 8, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 06:00 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Jun 29, 09:57 CDT
Completed -
The scheduled maintenance has been completed.
Jul 7, 18:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:01 CDT
Scheduled -
Our vendor will be performing Two-Way Radio Maintenance at the following locations; O. T. Hogan; Pancoe; Ryan Hall; Silverman Hall. This maintenance will begin July 7 from 6 AM to 6 PM. During this time Two-Way Radio coverage at that location will be impacted. Local & Remote Dispatch, as well as Cellular DAS, will not see a service interruption.
Jul 6, 09:50 CDT
Completed -
The scheduled maintenance has been completed.
Jul 7, 08:30 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 07:30 CDT
Scheduled -
Northwestern IT is upgrading GlobalProtect, the University’s Virtual Private Network (VPN). Users can self-upgrade starting Tuesday July 7, at 7:30AM. The upgrade addresses security vulnerabilities and aligns the University with the vendor’s upgrade window recommendations.
May 22, 10:37 CDT
Completed -
The scheduled maintenance has been completed.
Jul 7, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 06:00 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Jun 29, 09:57 CDT
Completed -
The scheduled maintenance has been cancelled and will be rescheduled for a later date.
Jul 3, 12:36 CDT
Scheduled -
Northwestern IT will be working with our vendor to move Two-Way Radio System Equipment over to permanent power feeds of the buildings UPS (Uninterruptible Power Supply) infrastructure. There will be no service interruption as a result of this work.
Jun 29, 16:06 CDT
Completed -
The scheduled maintenance has been completed.
Jul 2, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:01 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Jun 29, 09:57 CDT
Completed -
The scheduled maintenance has been completed.
Jul 2, 07:10 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 06:00 CDT
Scheduled -
Our vendor will be performing preventive maintenance on Two-Way Radio infrastructure on the Chicago Campus Thursday July 2 6:00 am to 8:00 am. Two-Way Radio coverage inside buildings will be impacted and outdoor coverage will be reduced for 1 hour between 6:00 am to 7:00 am for the planned work. Local & Remote Dispatch will not see a service interruption.
Jun 22, 15:17 CDT
Completed -
The scheduled maintenance has been completed.
Jul 1, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 06:00 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Locations: 2245 SHERIDAN RD Sargent Residence Hall 2315 CAMPUS DR North Garage 2705 ASHLAND AV McGaw Memorial Hall/Welsh-Ryan Arena
Jun 22, 13:23 CDT
Completed -
The scheduled maintenance has been completed.
Jun 30, 08:00 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:01 CDT
Scheduled -
Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/
Locations: 2190 CAMPUS DR Nanofabrication/ Ryan Hall 1820 CHICAGO AV Allison Hall 625 N MICHIGAN AVE
Jun 22, 13:23 CDT
Completed -
The scheduled maintenance has been completed.
Jun 30, 07:03 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 06:00 CDT
Scheduled -
Our vendor will be performing preventive maintenance on Two-Way Radio infrastructure at the Ryan Field Two-Way Radio site Tuesday June 30 6:00 am to 8:00 am. Two-Way Radio coverage inside buildings will be impacted and outdoor coverage will be reduced for 1 hour between 6:00 am to 7:00 am for the planned work. Local & Remote Dispatch will not see a service interruption.
Jun 22, 15:17 CDT
Completed -
The scheduled maintenance has been completed.
Jun 29, 07:03 CDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 06:00 CDT
Scheduled -
Our vendor will be performing preventive maintenance on Two-Way Radio infrastructure on the Evanston Campus Monday June 29 6:00 am to 8:00 am. Two-Way Radio coverage inside buildings will be impacted and outdoor coverage will be reduced for 1 hour between 6:00 am to 7:00 am for the planned work. Local & Remote Dispatch will not see a service interruption.
Jun 22, 15:17 CDT