All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business Operational
CAESAR (Student Information Systems) Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational
ConnectNU (Student Information Systems) Operational
Data Warehouse Services (Reporting and Analytics) Operational
ECATS (Student Information Systems) Operational
Facilities Connect (Facilities) Operational
Faculty Recruitment System (Human Resources Systems) Operational
Grad Student Tracking System (Student Information Systems) Operational
iBuyNU (Finance and Procurement Systems) Operational
CERES (Research Administration Systems) Operational
myHR (Human Resources Systems) Operational
myHR Learn (Human Resources Systems) Operational
Northwestern Loan Application System (Student Information Systems) Operational
NUFinancials (Finance and Procurement Systems) Operational
NU Parking (Facilities) Operational
NUPlans (Finance and Procurement Systems) Operational
NUPortal (Finance and Procurement Systems) Operational
OnBase (Workflow and Document Management) Operational
Our Northwestern (Alumni and Advancement) Operational
PerfectForms (Workflow and Document Management) Operational
Power BI Visualization (Reporting and Analytics) Operational
Research Portal (Research Administration Systems) Operational
Tableau Visualization (Reporting and Analytics) Operational
Student Opportunity Application Portal (Research Administration Systems) Operational
Wildcard (Finance and Procurement Systems) Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational
Smartsheet Operational
Splunk (Reporting and Analytics) Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) Operational
Blackthorn Events (Alumni and Advancement) Operational
Graduate Student Progress (Student Information Systems) Operational
CatConnect (Alumni and Advancement) Operational
GiveCampus (Alumni and Advancement) Operational
Communication and Collaboration Operational
Digital Signage (REACH) (Mass Communications) Operational
Email Defense System (EDS) Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational
G Suite (Email and Calendaring) Operational
Microsoft Teams (Instant Messaging) Operational
NU Listserv (Mass Communications) Operational
NUsites (Self-Service Web Publishing) Operational
Office 365 (Email and Calendaring) Operational
Microsoft OneDrive (Document Sharing and Storage) Operational
Public Group/Distribution List (Mass Communications) Operational
Microsoft SharePoint (Document Sharing and Storage) Operational
Television Services Operational
Zoom Video Conferencing (Videoconferencing and Telephones) Operational
Zoom Web Portal (Videoconferencing and Telephones) Operational
NUInfo (Web Publishing and Hosting) Operational
Web Content Management System (Cascade CMS) Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure Operational
Encryption Key Escrow Operational
Endpoint Device Backup Operational
Endpoint Software and Configuration Management Operational
Mobile Device Management (MDM) Operational
Workstation Imaging Operational
Identity and Access Management Operational
Active Directory (Directory Services) Operational
CyberArk (Privileged Account Management) Operational
Duo Core Authentication Service (Authentication and Authorization Services) Operational
Kerberos (Authentication and Authorization Services) Operational
LDAP (Directory Services) Operational
Northwestern Online Directory (Directory Services) Operational
NUValidate (NETID Services) Operational
Shibboleth (Authentication and Authorization Services) Operational
Web Single Sign-On (Authentication and Authorization Services) Operational
Wildcat Finder Operational
1Password (Password Management) Operational
Cayosoft (Directory Services) Operational
Information Security Operational
Client Antivirus Software (Secure Computing) Operational
Data Center Firewall Rule Modification (Secure Computing) Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational
Endpoint Security Software (Secure Computing) Operational
InCommon Certificates (SSL Certificate Creation) Operational
Managed Firewall Services (Secure Computing) Operational
Infrastructure Operational
Amazon Web Services (AWS) (Cloud Service) Operational
Cooling Systems (Data Center Facilities) Operational
DHCP (Network Management) Operational
DNS (Network Management) Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) Operational
Electrical Systems (Data Center Facilities) Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) Operational
Firewall (Network Management) Operational
GitHub (Cloud Service) Operational
Google Cloud (GCP) (Cloud Service) Operational
Intercampus Connectivity (Network Connectivity) Operational
Load Balancing (Network Connectivity) Operational
Microsoft AZURE (Cloud Service) Operational
Network Access Control (NAC) (Network Management) Operational
Network User Status Agent (NUSA) (Network Management) Operational
Network Time Protocol (NTP) (Network Management) Operational
NUCloud (Server Management) Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational
SolarWinds (Server Management) Operational
SSL VPN (Network Connectivity) Operational
Utility Power (Data Center Facilities) Operational
Virtual Server Hosting (Server Management) Operational
Wired Network Services (Network Connectivity) Operational
Wireless Network Services (Network Connectivity) Operational
Decommission Virtual Server (Server Management) Operational
PINNACLE (Network Management) Operational
Internet Network Services (Network Connectivity) Operational
Anypoint Platform (Integration Services) Operational
DataHub (Integration Services) Operational
EventHub (Integration services) Operational
Professional Services Operational
IT Knowledge Base Service (Service Delivery and Support) Operational
Service Management Platform (Service Delivery and Support) Operational
Research Technologies and Support Operational
Kellogg Linux Cluster (KLC) (Server Management) Operational
MRI Cluster (Server Management) Operational
NUCore Operational
Quest Analytics Nodes Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational
Research Data Storage Service (RDSS) Operational
Globus File Transfer Operational
Electronic Research Notebook Service (ERNS) Operational
Software and Applications Operational
Adobe Creative Cloud (Administrative/Business) Operational
MATLAB (Research Tools) Operational
Qualtrics (Research Tools) Operational
SPSS (Research Tools) Operational
Northwestern Print Operational
Teaching and Learning Systems Operational
Canvas (Digital Learning Tools) Operational
Library Services Operational
Panopto (Digital Learning Tools) Operational
Technology Support Services Operational
CONDUITS Operational
G Suite Student Email Accounts Operational
Remote Support Assistance Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) Operational
Cellular Services (Videoconferencing and Telephones) Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) Operational
Two-Way Radios (Videoconferencing and Telephones) Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(54867) Deployment Jan 21, 2026 12:00-12:05 CST

We will be undergoing scheduled maintenance during this time.
Posted on Jan 20, 2026 - 14:06 CST

(54803) Edit and push the agent.conf file to the NU Info cluster Jan 21, 2026 17:00-18:00 CST

change com.forgerock.agents.config.fallback.mode to true in the agent.conf.template file and push the new configuration out.
Posted on Jan 16, 2026 - 14:39 CST

(54794) Wireless Network Equipment Maintenance Evanston McManus and Engelhart Jan 21, 2026 20:00-23:00 CST

Northwestern Information Technology will be performing a software upgrade to the wireless system for Engelhart and McManus on the Evanston Campus. This new software is being applied to address a security vulnerability that has been identified in the current software. No impact to end-users is expected during this upgrade as the wireless access points are done in a rolling manner.
Posted on Jan 16, 2026 - 11:24 CST

(54807) Internet Equipment Maintenance Jan 22, 2026 06:00-07:00 CST

Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to troubleshoot an issue with a fiber circuit. This work is expected to be non-service affecting due to the redundant nature of this equipment.
Posted on Jan 16, 2026 - 13:52 CST

(54795) Wireless Network Equipment Maintenance Chicago Campus Jan 27, 2026 19:00-23:00 CST

Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This new software is being applied to address a security vulnerability that has been identified in the current software. No impact to end-users is expected during this upgrade as the wireless access points are done in a rolling manner.
Posted on Jan 16, 2026 - 11:24 CST

(54796) Wireless Network Equipment Maintenance Evanston Campus Jan 29, 2026 19:00-23:00 CST

Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This new software is being applied to address a security vulnerability that has been identified in the current software. No impact to end-users is expected during this upgrade as the wireless access points are done in a rolling manner.
Posted on Jan 16, 2026 - 11:24 CST

(54719) NU Validate disaster recovery test Feb 1, 2026 13:00-17:00 CST

NUIT will conduct a test fail-over of NU Validate to the new disaster recovery infrastructure in the Chicago data center. There will be a full outage of about 30 minutes at the beginning and end of the window. Updates made during the middle of the window may experience delays in propagating to downstream systems, especially school- and department-based Active Directory domains.
Posted on Jan 16, 2026 - 10:14 CST
Jan 21, 2026

No incidents reported today.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
(54537) CERES Unavailable 6PM on 1/16/2026
Completed - The scheduled maintenance has been completed.
Jan 16, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:00 CST
Scheduled - CERES will be unavailable for maintenance from 6PM to 8PM on 1/16/2026.
Jan 12, 10:35 CST
Intercampus Connectivity - Reduced Redundancy
Resolved - This incident has been resolved.
Jan 16, 19:27 CST
Update - Northwestern Information Technology has scheduled for a hardware component to be replaced to address the issue with reduced redundancy for network connectivity between the Chicago and Evanston campuses.

The next update will be provided by 21:00 CST.
Jan 16, 14:12 CST
Update - Northwestern Information Technology have identified an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible.

There is no impact to services at this time.

The next update will be provided on Friday January 16th, by 15:00 CDT.
Jan 15, 14:49 CST
Update - Northwestern Information Technology have identified an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible.

There is no impact to services at this time.

The next update will be provided on Wednesday January 14th, by 15:00 CDT.
Jan 13, 14:51 CST
Update - Northwestern Information Technology have identified an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible.

There is no impact to services at this time.

The next update will be provided on Tuesday, January 13th, by 15:00 CDT.
Jan 12, 14:53 CST
Update - Northwestern Information Technology have identified an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible.

There is no impact to services at this time.

Next update will be posted by 15:00 CST
Jan 12, 09:49 CST
Update - Northwestern Information Technology continues to work closely with the vendor that was engaged for this issue impacting redundancy for network connectivity between the Chicago and Evanston campuses.

The next updated will be provided on Monday by 10:00 CST.
Jan 9, 16:55 CST
Update - Northwestern Information Technology continues to work with the vendor to restore full redundancy for network connectivity between the Chicago and Evanston campuses.

The next updated will be provided by 16:00 CST.
Jan 9, 09:56 CST
Update - Northwestern Information Technology continues to work with the vendor to restore full redundancy for network connectivity between the Chicago and Evanston campuses.

The next updated will be provided on Friday by 10:00 CST.
Jan 8, 19:25 CST
Update - Northwestern Information Technology has engaged the vendor to assist with restoring full redundancy for network connectivity between the Chicago and Evanston campuses.

The next update will be provided by 18:00 CST.
Jan 8, 14:57 CST
Identified - Northwestern Information Technology have identified an issue affecting redundancy in the network connectivity between Chicago and Evanston campuses. Support staff are working to restore full redundancy as soon as possible.

There is no impact to services at this time.

Next update will be posted by 15:00 CST
Jan 8, 12:29 CST
(54749) Inter-Campus Optical
Completed - The scheduled maintenance has been completed.
Jan 16, 19:22 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 18:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the inter-campus optical networking infrastructure. This maintenance is being performed in order to replace a faulty module.
No service impact is expected due to the redundant nature of this equipment.
Jan 15, 08:30 CST
(54564) Canvas (Northwestern) Custom Apps brief downtime due to scheduled maintenance patches
Completed - The scheduled maintenance has been completed.
Jan 16, 07:50 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 07:10 CST
Scheduled - During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Submissions, NU Academic, GradeSync and NU administrative apps for course combine, user, course and prep site creation and admin password update) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU Batch Enrollment tool will be down from 7:10-7:50 am.
Jan 9, 15:24 CST
Jan 15, 2026
(54547) Connect Wiz to AWS, Azure, and Google Cloud
Completed - The scheduled maintenance has been completed.
Jan 15, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 14:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 9, 12:14 CST
(54618) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 CST
Scheduled - Northwestern IT will be working with our vendor to perform hardware replacement on the two-way radio system this Thursday January 15, 2025. During this maintenance window no service interruption is expected. Departmental radio dispatch and general two-way radio coverage and operation on the Evanston and Chicago campuses will not be impacted.
Jan 13, 11:34 CST
Jan 14, 2026
(54565) Certificate Renewal for myphone.northwestern.edu and myvoicemail.northwestern.edu
Completed - The Scheduled maintenance has been completed.
Jan 14, 19:26 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the University Telephone Platform to install a new SSL/TLS certificate for the https://myphone.northwestern.edu/ site that is used to manage personal options for telephone service, and the https://myvoicemail.northwestern.edu site that is used to manage personal voicemails. No service impact is expected.
Jan 9, 16:13 CST
Jan 13, 2026
(54359) myHR Tax Update implementation January 13th 5PM – 10PM
Completed - The scheduled maintenance has been completed.
Jan 13, 19:26 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 17:00 CST
Scheduled - The myHR system will undergo scheduled maintenance in order to apply a required tax update. This maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Tuesday, January 13, at 5 p.m. through approximately to 10 p.m.

What This Means

• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the update, users will need to clear their cache.

• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Jan 5, 14:31 CST
Jan 12, 2026
Microsoft AZURE Service Interruption
Resolved - Northwestern Information Technology confirms the incident is resolved for Microsoft AZURE.
Jan 12, 18:15 CST
Monitoring - Northwestern Information Technology is seeing improvement in service delivery for Microsoft AZURE. Service may still be degraded and redundancy is still reduced. We will continue to monitor until the issue is resolved and service is fully restored.

The next update will be provided by 19:00 CST.
Jan 12, 17:33 CST
Identified - Northwestern Information Technology has identified an issue with Microsoft AZURE impacting a subset of services.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 18:00 CST.
Jan 12, 16:57 CST
515 Clark Street Network Service Interruption
Resolved - This incident has been resolved.
Jan 12, 08:45 CST
Update - A technician will be dispatched to resolve the service interruption affecting wired, wireless, and telephone services at 515 Clark Street.

The next update will be provided on Monday by 9:00 CST.
Jan 10, 14:24 CST
Identified - Northwestern Information Technology has identified an issue with wired, wireless, and telephone services at 515 Clark Street.

The next update will be provided on Monday by 9:00 CST.
Jan 10, 14:01 CST
Jan 11, 2026
(54019) NU Validate disaster recovery test
Completed - The scheduled maintenance has been completed.
Jan 11, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 13:00 CST
Scheduled - NUIT will conduct a test fail-over of NU Validate to the new disaster recovery infrastructure in the Chicago data center. There will be a full outage at the beginning and end of the window. Updates made during the middle of the window may experience delays in propagating to downstream systems, especially school- and department-based Active Directory domains.
Dec 19, 10:15 CST
(54163) NU Validate disaster recovery test
Completed - The scheduled maintenance has been completed.
Jan 11, 15:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 13:00 CST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 19, 11:50 CST
Jan 10, 2026
(54338) Internet Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Jan 10, 09:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 06:30 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to increase throughput. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.

The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Jan 5, 12:35 CST
Jan 9, 2026
CAESAR - Connectivity issues
Resolved - An additional issue related to vendor connectivity was identified and has also been resolved. All services are operational at this time.

This issue is resolved.
Jan 9, 14:55 CST
Monitoring - Northwestern Information Technology have identified an issue affecting connectivity to CAESAR for a subset of users.

Users attempting to connect from the Chicago campus and off campus users not using VPN were unable to connect.

Services are restored at this time and support staff will continue to monitor for any additional issues.

Next update will be posted by 15:00 CST
Jan 9, 14:03 CST
Jan 8, 2026
Jan 7, 2026
(54374) University Telephone Services Chicago Campus
Completed - The scheduled maintenance has been completed.
Jan 7, 19:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to update inbound call routing redundancy for the Chicago campus. Fail-over testing will disconnect active off-campus calls to/from Northwestern's 312 area code telephone numbers. New calls can be generated after two to four seconds of the test. No other service impact is expected.
Jan 5, 17:00 CST
DHCP Service Reduced Redundancy - No Impact
Resolved - This incident has been resolved.
Jan 7, 14:57 CST
Update - The hardware has been replaced with new hardware from the vendor. We are continuing to monitor the situation.

The next update will be provided on Wednesday by 10:00 CST.
Jan 6, 21:17 CST
Update - The hardware has been replaced with new hardware from the vendor. We are continuing to monitor the situation.

The next update will be provided on Wednesday by 10:00 CST.
Jan 6, 20:17 CST
Update - The hardware has been replaced with new hardware from the vendor. We are continuing to monitor the situation.

The next update will be provided on Wednesday by 10:00 CST.
Jan 6, 20:16 CST
Update - Service has been restored, and we are actively monitoring its status. We are awaiting new hardware from the vendor.

The next update will be provided on Tuesday by 10:00 CST.
Jan 5, 12:41 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 4, 12:48 CST
Identified - Northwestern Information Technology has identified an issue causing reduced redundancy for the DHCP (Network Management) service. Support staff are working to restore full redundancy as soon as possible.

The next update will be provided on Monday by 10:00 CST.
Jan 4, 10:52 CST
← Incident History Powered by Atlassian Statuspage