All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

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Administrative and Business Operational
CAESAR (Student Information Systems) Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational
ConnectNU (Student Information Systems) Operational
Data Warehouse Services (Reporting and Analytics) Operational
ECATS (Student Information Systems) Operational
Facilities Connect (Facilities) Operational
Faculty Recruitment System (Human Resources Systems) Operational
Grad Student Tracking System (Student Information Systems) Operational
iBuyNU (Finance and Procurement Systems) Operational
CERES (Research Administration Systems) Operational
myHR (Human Resources Systems) Operational
myHR Learn (Human Resources Systems) Operational
Northwestern Loan Application System (Student Information Systems) Operational
NUFinancials (Finance and Procurement Systems) Operational
NU Parking (Facilities) Operational
NUPlans (Finance and Procurement Systems) Operational
NUPortal (Finance and Procurement Systems) Operational
OnBase (Workflow and Document Management) Operational
Our Northwestern (Alumni and Advancement) Operational
PerfectForms (Workflow and Document Management) Operational
Power BI Visualization (Reporting and Analytics) Operational
Research Portal (Research Administration Systems) Operational
Tableau Visualization (Reporting and Analytics) Operational
Student Opportunity Application Portal (Research Administration Systems) Operational
Wildcard (Finance and Procurement Systems) Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational
Smartsheet Operational
Splunk (Reporting and Analytics) Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) Operational
Blackthorn Events (Alumni and Advancement) Operational
Graduate Student Progress (Student Information Systems) Operational
CatConnect (Alumni and Advancement) Operational
GiveCampus (Alumni and Advancement) Operational
Communication and Collaboration Operational
Digital Signage (REACH) (Mass Communications) Operational
Email Defense System (EDS) Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational
G Suite (Email and Calendaring) Operational
Microsoft Teams (Instant Messaging) Operational
NU Listserv (Mass Communications) Operational
NUsites (Self-Service Web Publishing) Operational
Office 365 (Email and Calendaring) Operational
Microsoft OneDrive (Document Sharing and Storage) Operational
Public Group/Distribution List (Mass Communications) Operational
Microsoft SharePoint (Document Sharing and Storage) Operational
Television Services Operational
Zoom Video Conferencing (Videoconferencing and Telephones) Operational
Zoom Web Portal (Videoconferencing and Telephones) Operational
NUInfo (Web Publishing and Hosting) Operational
Web Content Management System (Cascade CMS) Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure Operational
Encryption Key Escrow Operational
Endpoint Device Backup Operational
Endpoint Software and Configuration Management Operational
Mobile Device Management (MDM) Operational
Workstation Imaging Operational
Identity and Access Management Operational
Active Directory (Directory Services) Operational
CyberArk (Privileged Account Management) Operational
Duo Core Authentication Service (Authentication and Authorization Services) Operational
Kerberos (Authentication and Authorization Services) Operational
LDAP (Directory Services) Operational
Northwestern Online Directory (Directory Services) Operational
NUValidate (NETID Services) Operational
Shibboleth (Authentication and Authorization Services) Operational
Web Single Sign-On (Authentication and Authorization Services) Operational
Wildcat Finder Operational
1Password (Password Management) Operational
Cayosoft (Directory Services) Operational
Information Security Operational
Client Antivirus Software (Secure Computing) Operational
Data Center Firewall Rule Modification (Secure Computing) Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational
Endpoint Security Software (Secure Computing) Operational
InCommon Certificates (SSL Certificate Creation) Operational
Managed Firewall Services (Secure Computing) Operational
Infrastructure Operational
Amazon Web Services (AWS) (Cloud Service) Operational
Cooling Systems (Data Center Facilities) Operational
DHCP (Network Management) Operational
DNS (Network Management) Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) Operational
Electrical Systems (Data Center Facilities) Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) Operational
Firewall (Network Management) Operational
GitHub (Cloud Service) Operational
Google Cloud (GCP) (Cloud Service) Operational
Intercampus Connectivity (Network Connectivity) Operational
Load Balancing (Network Connectivity) Operational
Microsoft AZURE (Cloud Service) Operational
Network Access Control (NAC) (Network Management) Operational
Network User Status Agent (NUSA) (Network Management) Operational
Network Time Protocol (NTP) (Network Management) Operational
NUCloud (Server Management) Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational
SolarWinds (Server Management) Operational
SSL VPN (Network Connectivity) Operational
Utility Power (Data Center Facilities) Operational
Virtual Server Hosting (Server Management) Operational
Wired Network Services (Network Connectivity) Operational
Wireless Network Services (Network Connectivity) Operational
Decommission Virtual Server (Server Management) Operational
PINNACLE (Network Management) Operational
Internet Network Services (Network Connectivity) Operational
Anypoint Platform (Integration Services) Operational
DataHub (Integration Services) Operational
EventHub (Integration services) Operational
Professional Services Operational
IT Knowledge Base Service (Service Delivery and Support) Operational
Service Management Platform (Service Delivery and Support) Operational
Research Technologies and Support Operational
Kellogg Linux Cluster (KLC) (Server Management) Operational
MRI Cluster (Server Management) Operational
NUCore Operational
Quest Analytics Nodes Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational
Research Data Storage Service (RDSS) Operational
Globus File Transfer Operational
Electronic Research Notebook Service (ERNS) Operational
Software and Applications Operational
Adobe Creative Cloud (Administrative/Business) Operational
MATLAB (Research Tools) Operational
Qualtrics (Research Tools) Operational
SPSS (Research Tools) Operational
Northwestern Print Operational
Teaching and Learning Systems Operational
Canvas (Digital Learning Tools) Operational
Library Services Operational
Panopto (Digital Learning Tools) Operational
Technology Support Services Operational
CONDUITS Operational
G Suite Student Email Accounts Operational
Remote Support Assistance Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) Operational
Cellular Services (Videoconferencing and Telephones) Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) Operational
Two-Way Radios (Videoconferencing and Telephones) Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(54079) GlobalProtect VPN - Maintenacne Dec 18, 2025 07:00-07:30 CST

Northwestern IT will perform an update to GlobalProtect, the University’s Virtual Private Network (VPN), that will introduce an update to our DNS server IP adddresses. This change will align us with our current campus standard dns configuration. No service interruption is expected from this work.
Posted on Dec 17, 2025 - 15:32 CST

(53945) Network Equipment Maintenance - Technological Institute Floors: Basement Dec 18, 2025 07:00-08:00 CST

Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.

Technological Institute - Basement
Posted on Dec 12, 2025 - 14:23 CST

(53934) Canvas (Northwestern) Custom Apps brief downtime due to scheduled maintenance patches Dec 19, 2025 07:10-07:45 CST

During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Submissions, NU Academic, GradeSync and NU administrative apps for course combine, user, course and prep site creation and admin password update) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU Batch Enrollment tool will be down from 7:10-7:50 am.
Posted on Dec 12, 2025 - 11:28 CST

(54004) Global Load Balancer Software Upgrades Dec 22, 2025 19:00-23:00 CST

Northwestern Information Technology will be upgrading the Global Traffic Managers (GTMs), which are used to handle load balancing between services that have presences on both Evanston and Chicago campuses. This is a fully redundant system, and service will continue to run without interruption on one system while the other is upgraded. This maintenance will keep us aligned with the vendor recommended software and will address minor security issues.
No service interruption to applications using the GTMs is expected.

The applications using the GTM are:
AD Federation
AD LDAP
CATracks
CAESAR
CAESAR: Search
Directory
Global Marketing WCMS
InfoEd
Kellogg Globally Balanced Web Servers
myHR
myHR: Reports
myHR: Careers
MyVoicemail Portal
NU Financials
NUInfo/www.northwestern.edu
NUValidate
NU Vault (Cyberark)
NUCore
Registry
Reporting.northwestern.edu
Runbook
Splunk
SoC Globally Balanced Web Servers
WebSSO
Posted on Dec 15, 2025 - 17:10 CST

Abbott Hall Power Maintenance Dec 23, 2025 12:00-15:00 CST

Update - The generator repair has been rescheduled to Tuesday, 12/23/2025 from 12:00 PM to 3:00 PM.
Dec 14, 2025 - 09:52 CST
Scheduled - As part of a critical repair for the generator that serves Abbott Hall, Northwestern Information Technology will be installing new batteries on Tuesday, 12/23/2025. During this time no service interruptions are expected, but the following services will be operating a reduced level of power redundancy for the duration of the maintenance window from 12:00 PM to 3:00 PM:

Wired/Wireless Data Networking
Telephone/Voice Services
Internet Services

There will be a generator run after the installation of the new batteries has been completed to verify that the generator is functional.

If there is an unexpected loss of utility power during this work, there may be campus-wide impacts to services beyond just Abbott Hall.
Dec 11, 2025 - 07:16 CST
Dec 18, 2025

No incidents reported today.

Dec 17, 2025
(53100) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Dec 17, 20:10 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 19:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on the university voice system. We will be working with our local telephone service provider to migrate approximately 1450 of our Evanston telephone numbers to a new circuit. Once the moves are started, all numbers in the group will be unable to receive inbound off campus calls. Each number will return to service once it is migrated. On-campus calls as well as outbound calls will not be affected.

The work for this window will involve a small set of University critical numbers, some of which may be contained within the ranges below. The critical numbers will all be returned to service within 30 minutes; the rest of the numbers will all be returned to service within three hours.

If you have any questions about a specific telephone number, please contact the IT Service Desk at consultant@northwestern.edu or 847-491-HELP (4357).

Affected Telephone Number Ranges
8474673782-8474673782
8474675285-8474675799
8474675803-8474675999
8474912543-8474913203
8474914670-8474914699
8474915800-8474915802
Nov 20, 17:15 CST
(53893) Change to 1Password SSO Configuration
Completed - The scheduled maintenance has been completed.
Dec 17, 20:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 19:00 CST
Scheduled - Following the Entra ID Conditional Access policy update, users will be required to re‑enter their NetID password each time they log into 1Password or after a session timeout.
Dec 16, 16:53 CST
(53893) Change to 1Password SSO Configuration
Completed - The scheduled maintenance has been completed.
Dec 17, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 19:01 CST
Scheduled - Following the Entra ID Conditional Access policy update, users will be required to re‑enter their NetID password each time they log into 1Password or after a session timeout.
Dec 16, 10:01 CST
Dec 16, 2025
(53480) Two-Way Radio System Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Dec 16, 14:25 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 08:00 CST
Scheduled - Northwestern IT will be working with our vendor to perform regular maintenance to upgrade software with security patches on the two-way radio system on Dec 15-16, 2025. During this maintenance window, a brief service interruption of approximately 3 minutes is expected for departmental radio dispatch stations at 8:30am on Dec 16. General two-way radio coverage and operation on the Evanston and Chicago campuses will not be impacted.
Dec 1, 13:52 CST
Dec 15, 2025
CatConnect Service Interruption
Resolved - Northwestern Information Technology has resolved this incident. We are closing this posting.
Dec 15, 15:42 CST
Identified - Northwestern Information Technology and the vendors have identified the issue is isolated to the Blackthorn Event registration module. We are continuing to work on a fix. The next update will be by 17:00 CST.
Dec 15, 14:41 CST
Investigating - Northwestern Information Technology is receiving reports that users are receiving error messages stating that "Operation failed" due to Apex rate limits being exceeded. We are currently investigating along with the vendors. The next update will be by 15:00 CST
Dec 15, 12:41 CST
(53820) SolarWinds Maintenance - Update to 2025.4.1
Completed - The scheduled maintenance has been completed.
Dec 15, 13:00 CST
Update - The SolarWinds upgrade has issues, and completion will be delayed until at least 1 PM.
Dec 15, 10:59 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 15, 09:00 CST
Scheduled - SolarWinds will be intermittently unavailable during a planned upgrade to version 2025.4.1 on Monday, December 15th between 9:00 - 12:00 CST.
Dec 10, 12:52 CST
Dec 14, 2025

No incidents reported.

Dec 13, 2025
(53704) myHR Tax Update 25D implementation
Completed - The scheduled maintenance has been completed early.
Dec 13, 11:20 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 07:00 CST
Scheduled - The myHR system will undergo scheduled maintenance in order to apply Tax Update 25-D. This maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, December 13, at 7 a.m. through approximately 3 p.m.
 
What This Means

• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the update, users will need to clear their cache.

• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.
Dec 7, 14:07 CST
(53719) Internet Equipment Maintenance
Postmortem - Read details
Dec 13, 08:38 CST
Completed - The scheduled maintenance has been completed.
Dec 13, 08:15 CST
Update - The scheduled maintenance has now been extended until 8:30 CST.
Dec 13, 07:46 CST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Dec 13, 07:41 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 06:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network equipment which filters traffic between the internet and campus. This work is being performed to increase throughput. This upgrade is expected to be non-service affecting due to the redundant nature of this equipment.

The following remote site VPN tunnel services will operate with reduced redundancy during this work:
- Medill School of Journalism at 44 MONTGOMERY, SAN FRANCISCO, CA
- Government Relations Office at Washington DC
- NYC Alumni Office
- Azure Cloud Services
- Amazon Web Services
- Google Cloud Service
- Qatar Campus
- Ricoh Print Services
Dec 8, 13:51 CST
Dec 12, 2025

No incidents reported.

Dec 11, 2025

No incidents reported.

Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025
(52761) DNS/DHCP/NTP Network Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 17:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 10:00 CST
Scheduled - Northwestern Information Technology will be updating hardware
for the campus Domain Name System (DNS), Dynamic Host Configuration Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service.
Dec 1, 15:50 CST
(53503) Chicago Campus Network Maintenance
Completed - The scheduled maintenance has been completed.
Dec 6, 09:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 CST
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below This change is to apply vendor-recommended best practice configurations for network loop protection. Network connectivity for each site, including VoIP phone, wireless, and wired services, will have a brief outage of about 5-10 seconds during the given time frame.

160 E GRAND AV
275 E CHESTNUT ST
303 E WACKER DR
321 E ERIE ST
345 E SUPERIOR ST
410 E HURON ST Heating Plant
625 N MICHIGAN AVE
633 N ST CLAIR
645 N MICHIGAN AV
680 N LAKE SHORE DR
710 N LAKE SHORE DR Abbott Hall
875 N MICHIGAN AV
1301 K St NW Washington, DC
Dec 1, 16:17 CST
Dec 5, 2025

No incidents reported.

Dec 4, 2025
(53539) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Dec 4, 22:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 17:00 CST
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Dec 2, 13:23 CST
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