All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business Operational
CAESAR (Student Information Systems) Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) Operational
ConnectNU (Student Information Systems) Operational
Data Warehouse Services (Reporting and Analytics) Operational
ECATS (Student Information Systems) Operational
Facilities Connect (Facilities) Operational
Faculty Recruitment System (Human Resources Systems) Operational
Grad Student Tracking System (Student Information Systems) Operational
iBuyNU (Finance and Procurement Systems) Operational
CERES (Research Administration Systems) Operational
myHR (Human Resources Systems) Operational
myHR Learn (Human Resources Systems) Operational
Northwestern Loan Application System (Student Information Systems) Operational
NUFinancials (Finance and Procurement Systems) Operational
NU Parking (Facilities) Operational
NUPlans (Finance and Procurement Systems) Operational
NUPortal (Finance and Procurement Systems) Operational
OnBase (Workflow and Document Management) Operational
Our Northwestern (Alumni and Advancement) Operational
PerfectForms (Workflow and Document Management) Operational
Power BI Visualization (Reporting and Analytics) Operational
Research Portal (Research Administration Systems) Operational
Tableau Visualization (Reporting and Analytics) Operational
Student Opportunity Application Portal (Research Administration Systems) Operational
Wildcard (Finance and Procurement Systems) Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) Operational
Smartsheet Operational
Splunk (Reporting and Analytics) Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) Operational
Blackthorn Events (Alumni and Advancement) Operational
Graduate Student Progress (Student Information Systems) Operational
CatConnect (Alumni and Advancement) Operational
GiveCampus (Alumni and Advancement) Operational
myHR Learn Integration (myHR Learn) Operational
Communication and Collaboration Operational
Digital Signage (REACH) (Mass Communications) Operational
Email Defense System (EDS) Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) Operational
G Suite (Email and Calendaring) Operational
Microsoft Teams (Instant Messaging) Operational
NU Listserv (Mass Communications) Operational
NUsites (Self-Service Web Publishing) Operational
Office 365 (Email and Calendaring) Operational
Microsoft OneDrive (Document Sharing and Storage) Operational
Public Group/Distribution List (Mass Communications) Operational
Microsoft SharePoint (Document Sharing and Storage) Operational
Television Services Operational
Zoom Video Conferencing (Videoconferencing and Telephones) Operational
Zoom Web Portal (Videoconferencing and Telephones) Operational
NUInfo (Web Publishing and Hosting) Operational
Web Content Management System (Cascade CMS) Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure Operational
Encryption Key Escrow Operational
Endpoint Device Backup Operational
Endpoint Software and Configuration Management Operational
Mobile Device Management (MDM) Operational
Workstation Imaging Operational
Identity and Access Management Operational
Active Directory (Directory Services) Operational
CyberArk (Privileged Account Management) Operational
Duo Core Authentication Service (Authentication and Authorization Services) Operational
Kerberos (Authentication and Authorization Services) Operational
LDAP (Directory Services) Operational
Northwestern Online Directory (Directory Services) Operational
NUValidate (NETID Services) Operational
Shibboleth (Authentication and Authorization Services) Operational
Web Single Sign-On (Authentication and Authorization Services) Operational
Wildcat Finder Operational
1Password (Password Management) Operational
Cayosoft (Directory Services) Operational
Information Security Operational
Client Antivirus Software (Secure Computing) Operational
Data Center Firewall Rule Modification (Secure Computing) Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) Operational
Endpoint Security Software (Secure Computing) Operational
InCommon Certificates (SSL Certificate Creation) Operational
Managed Firewall Services (Secure Computing) Operational
Identity System Integration (Identity and Access Management) Operational
Infrastructure Operational
Amazon Web Services (AWS) (Cloud Service) Operational
Cooling Systems (Data Center Facilities) Operational
DHCP (Network Management) Operational
DNS (Network Management) Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) Operational
Electrical Systems (Data Center Facilities) Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) Operational
Firewall (Network Management) Operational
GitHub (Cloud Service) Operational
Google Cloud (GCP) (Cloud Service) Operational
Intercampus Connectivity (Network Connectivity) Operational
Load Balancing (Network Connectivity) Operational
Microsoft AZURE (Cloud Service) Operational
Network Access Control (NAC) (Network Management) Operational
Network User Status Agent (NUSA) (Network Management) Operational
Network Time Protocol (NTP) (Network Management) Operational
NUCloud (Server Management) Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) Operational
SolarWinds (Server Management) Operational
SSL VPN (Network Connectivity) Operational
Utility Power (Data Center Facilities) Operational
Virtual Server Hosting (Server Management) Operational
Wired Network Services (Network Connectivity) Operational
Wireless Network Services (Network Connectivity) Operational
Decommission Virtual Server (Server Management) Operational
PINNACLE (Network Management) Operational
Internet Network Services (Network Connectivity) Operational
Anypoint Platform (Integration Services) Operational
DataHub (Integration Services) Operational
EventHub (Integration services) Operational
API Management Platform (Integration Services) Operational
Professional Services Operational
IT Knowledge Base Service (Service Delivery and Support) Operational
Service Management Platform (Service Delivery and Support) Operational
Research Technologies and Support Operational
Kellogg Linux Cluster (KLC) (Server Management) Operational
MRI Cluster (Server Management) Operational
NUCore Operational
Quest Analytics Nodes Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) Operational
Research Data Storage Service (RDSS) Operational
Globus (RDMS) Operational
Electronic Research Notebook Service (ERNS) Operational
Software and Applications Operational
Adobe Creative Cloud (Administrative/Business) Operational
MATLAB (Research Tools) Operational
Qualtrics (Research Tools) Operational
SPSS (Research Tools) Operational
Northwestern Print Operational
Teaching and Learning Systems Operational
Canvas (Digital Learning Tools) Operational
Library Services Operational
Panopto (Digital Learning Tools) Operational
Technology Support Services Operational
CONDUITS Operational
G Suite Student Email Accounts Operational
Remote Support Assistance Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) Operational
Cellular Services (Videoconferencing and Telephones) Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) Operational
Two-Way Radios (Videoconferencing and Telephones) Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(58796) Evanston Network Equipment Maintenance May 19, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
619 COLFAX Delta Chi Fraternity
619 UNIVERSITY PL Kappa Alpha Theta Sorority
618 GARRETT PL
620 LIBRARY PL
619 EMERSON
618 EMERSON Delta Gamma Sorority
619 CLARK

Posted on May 11, 2026 - 14:24 CDT

(58797) Evanston Network Equipment Maintenance May 20, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
625 COLFAX
625 HAVEN
625 UNIVERSITY PL Delta Delta Delta Sorority
626 LIBRARY PL
621 GARRETT PL
625 GARRETT PL
625 NOYES

Posted on May 11, 2026 - 14:24 CDT

(58508) University Telephone Services May 20, 2026 19:00-23:00 CDT

Update - Northwestern IT will be performing software upgrades on the university telephone system to address security vulnerabilities. This work will cause a service interruption of ~10 minutes for some analog telephone lines on the Chicago and Evanston campuses. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in workspaces and conference rooms will not be affected.
May 12, 2026 - 16:56 CDT
Scheduled - Northwestern IT will be performing software upgrades on the university telephone system to address security vulnerabilities. This work will cause a service interruption of ~10 minutes for some analog telephone lines on the Chicago and Evanston campuses. Analog telephone lines are used for applications such as fax machines, modems, and elevator phones among others. Regular Voice over IP telephones in workspaces and conference rooms will not be affected.
May 04, 2026 - 17:03 CDT

(59054) Evanston Network Equipment Maintenance May 21, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
630 DARTMOUTH PL
629 NOYES
637 UNIVERSITY PL Alpha Chi Omega Sorority
626 UNIVERSITY PL Shepard Residential College
636 EMERSON Pi Beta Phi Sorority
630 LINCOLN
630 CLINTON PL
627 DARTMOUTH PL

Posted on May 18, 2026 - 16:38 CDT

(59074) DNS/DHCP/NTP/Network Authentication/Voice System Maintenance May 21, 2026 19:00-21:00 CDT

Northwestern Information Technology will be performing a software upgrade on the equipment that supports the core services listed below. The services should not be affected due to the redundant nature of this equipment.

Network Authentication
DHCP/DNS/NTP
Valcom
Local/Long Distonce voice calling

Posted on May 18, 2026 - 16:41 CDT

(59055) Evanston Network Equipment Maintenance May 22, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
644 Haven
640 Haven
640 COLFAX
640 LINCOLN 640 Lincoln
647 UNIVERSITY PL Rogers House Residence Hall
640 EMERSON Gamma Phi Beta Sorority
638 Haven

Posted on May 18, 2026 - 16:38 CDT

(59056) Evanston Network Equipment Maintenance May 26, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
710 Clark St
700 UNIVERSITY PL Lutkin Memorial Hall
710 EMERSON
711 UNIVERSITY PL Kappa Delta Sorority
711 ELGIN RD Music Administration Building
655 UNIVERSITY PL South Mid-Quads Residence Hall
650 EMERSON North Mid-Quads Residence Hall
701 UNIVERSITY PL Alpha Phi Sorority

Posted on May 18, 2026 - 16:38 CDT

(59064) Evanston Data Center Firewall Maintenance May 26, 2026 06:00-07:00 CDT

Northwestern Information Technology will be performing maintenance on the Evanston Data Center firewall.
This work is being performed to collect detailed logging for troubleshooting purposes.
No service impact is expected.

Posted on May 18, 2026 - 17:18 CDT

(59057) Evanston Network Equipment Maintenance May 27, 2026 06:00-08:00 CDT

Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
726 UNIVERSITY PL Chapin Hall (Humanities Residential College)
720 UNIVERSITY PL
720 EMERSON Sigma Alpha Iota Sorority
800 Elgin
721 UNIVERSITY PL Evans Scholars House
717 UNIVERSITY PL Delta Zeta Sorority

Posted on May 18, 2026 - 16:38 CDT

Jacobs Center - FM Related Black-out Test Jun 22, 2026 06:00-14:00 CDT

Northwestern Information Technology will be conducting a building black-out test in coordination with the NU electrical shop and the Evanston fire department.
Posted on May 11, 2026 - 08:10 CDT

Quest Research Computing Cluster June Maintenance Jun 22, 2026 08:00 - Jun 26, 2026 17:00 CDT

Quest Analytics Nodes, the Genomics Compute Cluster (GCC), the Kellogg Linux Cluster (KLC), and Quest OnDemand, will be unavailable for scheduled maintenance starting at 8 a.m. on Monday, June 22, and ending at 5 p.m. on Friday, June 26.

Service Improvements:
• Faster compute time due to improved intra- and inter-node GPU communication.
• Faster job recovery (via expedited job requeue on node failure) and improved job monitoring (via new job filtering options based on runtime) through scheduler upgrade to Slurm v25.11.
• FastX4 will be available to provide a more reliable and secure remote desktop experience (FastX3 desktop client can still be used to connect to Quest after the maintenance).
• Required patching, software upgrades, and equipment maintenance.

Impact on Quest and Globus Users:
• Jobs with a wall time extending into the maintenance period will not run. (These jobs will receive a "ReqNodeNotAvail, Reserved_for_maintenance" message).
• Access to Quest (including Quest Analytics Nodes, GCC, and KLC) will be unavailable.
• Jobs and processes running when the maintenance begins will be canceled.
• Globus will not be available to transfer data to/from Quest or FSMResFiles.
• The expiration dates of all user files in the Quest global scratch space will be extended to 30 days following the maintenance.

For any questions about this maintenance, please contact quest-help@northwestern.edu.

Posted on Apr 13, 2026 - 14:27 CDT
May 18, 2026
Resolved - Power and services have been restored to all locations.
May 18, 13:03 CDT
Update - At this time a number of locations on the Evanston campus have lost power to network devices.

Affected services include network connectivity including VoIP phone, wireless, and wired services,

Next update will be posted by 13:00 CDT

May 18, 12:03 CDT
Identified - Northwestern Information Technology has monitored an interruption of utility power to portions of the Evanston Campus. All services remain online at this time without power redundancy. Affected services include network connectivity including VoIP phone, wireless, and wired services,

Next update will be posted by 12:30 CDT

May 18, 11:42 CDT
Resolved - This incident has been resolved.
May 18, 12:22 CDT
Monitoring - The vendor has implemented a fix, and services are restored at this time.

Support teams and vendor will monitor services for a period to ensure this issue is resolved.

The next update will be provided by 12:30 CDT

May 18, 11:25 CDT
Identified - Northwestern Information Technology has identified an issue with Team Dynamix impacting a subset of services.

IT support staff are working with vendor to restore full service as quickly as possible.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 11:30 CDT

May 18, 10:36 CDT
May 17, 2026
Completed - The scheduled maintenance has been completed.
May 17, 21:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:30 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Evanston Data Center load balancers. This work is being performed to bring data center load balancers software up to a current release of software and mitigate several security vulnerabilities. No interruption will be expected due to the redundancy of the system.

This maintenance will affect those services below.
AD Federation
AD LDAP
CAESAR
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
Voicemail
WebSSO

May 15, 18:26 CDT
May 16, 2026
Completed - The scheduled maintenance has been completed.
May 16, 22:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 20:30 CDT
Scheduled - Northwestern Information Technology will be upgrading software on the Chicago Data Center load balancers. This work is being performed to bring data center load balancers software up to a current release of software and mitigate several security vulnerabilities. No interruption will be expected due to the redundancy of the system.

This maintenance will affect those services below.
AD Federation
AD LDAP
CAESAR
Directory
Exchange/Email/ Microsoft Collaboration Services
myHR: Careers
myHR
myHR: Reports
NU Financial
InfoEd
NUInfo/http://www.northwestern.edu
NUValidate
Registry
Sharepoint
Splunk
Voicemail
WebSSO

May 15, 18:26 CDT
Completed - The scheduled maintenance has been completed.
May 16, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 CDT
Scheduled - In order to receive a high level of support from Oracle for NUFinancials and avoid any security vulnerabilities, it is vital that we upgrade NUFinancials from PeopleTools 8.62.07 to PeopleTools 8.62.09.

This maintenance necessitates system downtime, during which NUFinancials will be unavailable.
We anticipate the maintenance will extend until 3pm at the latest.

May 4, 15:32 CDT
Completed - The scheduled maintenance has been completed.
May 16, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 CDT
Scheduled - The myHR system will undergo scheduled maintenance in order to apply Oracle’s quarterly critical security patch. The maintenance necessitates system downtime, meaning myHR, including Self Service and Careers, will be unavailable beginning Saturday, May 16th, at 7 a.m. through approximately 3 p.m.
What This Means
• Functionality — The system components and capabilities you currently enjoy on myHR will continue to function after the upgrade as they do now. Your user experience will be unchanged. Before logging into myHR after the patch, users will need to clear their cache.
• Data Availability — During the downtime, data lookup will remain available to administrators in the myHR reporting database. All reports will remain accessible in Cognos and myHR reporting queries.

May 4, 06:51 CDT
Completed - The scheduled maintenance has been completed.
May 16, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 04:00 CDT
Scheduled - CAESAR will undergo scheduled maintenance to apply Oracle's Critical Patch Update and WebLogic patch to ensure the system is up-to-date with Oracle enhancements, patches, and fixes to address security vulnerabilities. This enables CAESAR to stay in sync with the technology and to deliver future enhancements.

CAESAR and Reporting database will be unavailable from 4 AM to 10 AM on Saturday, May 16, 2026

During the downtime window, CS861QA and CS861SUP databases will be available for any reporting needs.

May 4, 15:59 CDT
May 15, 2026
Resolved - The core Canvas service and integrations are available to the campus community, and this incident has been resolved. Thank you for your patience.

To learn more about this incident, the campus community can also visit Instructure's Security Incident Update and FAQs page, which also includes messaging from the company's CEO. The update page is at https://www.instructure.com/incident_update.

Please continue watching for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

May 15, 14:13 CDT
Update - The core Canvas service is available to the campus community. Northwestern IT continues to enable integrations on a rolling basis. Reinstalling the remaining user-facing tool (ConnectNU) requires working directly with the vendor. We are on track to complete this user-facing integration on Friday afternoon, May 15. For an up-to-date list of the enabled integrations and to review other guidance, visit the Reconnecting Canvas Updates page at https://canvas.northwestern.edu/courses/1580/pages/reconnecting-canvas-updates. Thank you for your patience. 

Remain vigilant for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

The next update will be provided by approximately 16:00 CDT on Friday, May 15.

May 14, 11:29 CDT
Update - The core Canvas service is available to the campus community. Northwestern IT continues to enable integrations on a rolling basis. Reinstalling some user-facing tools (ConnectNU and McGraw-Hill Connect) requires working with vendors to update the integrations, which we expect to complete by noon on Friday, May 15. For an up-to-date list of the enabled integrations and to review other guidance, visit the Reconnecting Canvas Updates page at https://canvas.northwestern.edu/courses/1580/pages/reconnecting-canvas-updates. Thank you for your patience as we work through the other tools on the list. 

Remain vigilant for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

The next update will be provided by approximately 12:00 CDT on Thursday, May 14.

May 13, 11:02 CDT
Update - The core Canvas service is available to the campus community. Northwestern IT continues to enable integrations on a rolling basis. Reinstalling some tools (ConnectNU, Hypothesis, Perusall, Macmillan Achieve, Macmillan LTI Advantage Content, and McGraw-Hill Connect) requires working with vendors to update the integrations, which we continue to coordinate. For an up-to-date list of the 30 enabled integrations and to review other guidance, visit the Reconnecting Canvas Updates page at https://canvas.northwestern.edu/courses/1580/pages/reconnecting-canvas-updates. Thank you for your patience as we work through the other tools on the list.

Remain vigilant for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

The next update will be provided by approximately 10:30 CDT on Wednesday, May 13.

May 12, 09:50 CDT
Update - The core Canvas service is available to the campus community. Northwestern IT continues to enable integrations on a rolling basis. For an up-to-date list of enabled integrations and to review other guidance, visit the Reconnecting Canvas Updates page at https://canvas.northwestern.edu/courses/1580/pages/reconnecting-canvas-updates.

Remain vigilant for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

The next update will be provided by approximately 10:30 CDT on Tuesday, May 12.

May 11, 10:13 CDT
Update - The core Canvas service is available to the campus community. Northwestern IT continues to enable integrations on a rolling basis. For an up-to-date list of enabled integrations and to review other guidance, visit the Reconnecting Canvas Updates page at https://canvas.northwestern.edu/courses/1580/pages/reconnecting-canvas-updates.

Remain vigilant for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

The next update will be provided by approximately 10:30 CDT on Monday, May 11.

May 10, 09:43 CDT
Update - Core Canvas access is restored, and the service is now available to the campus community. Many Canvas integrations are enabled and ready to access, including Zoom, Panopto, Microsoft, Google, Turnitin, and more. Others may not yet be available and will be enabled on a rolling basis. For an up-to-date list of enabled integrations and to review other guidance, visit the Reconnecting Canvas Updates page.

Remain vigilant for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

The next update will be provided by approximately 10:30 CDT on Sunday, May 10.

May 9, 15:09 CDT
Monitoring - Core Canvas access is restored, and the service is now available to the campus community. Many Canvas integrations are enabled and ready to access, including Zoom, Panopto, Microsoft, Google, Turnitin, and more. Others may not yet be available and will be enabled on a rolling basis. For an up-to-date list of enabled integrations and to review other guidance, visit the Reconnecting Canvas Updates page at https://canvas.northwestern.edu/courses/1580/pages/reconnecting-canvas-updates.

Remain vigilant for Canvas-themed phishing attempts that may land in your inboxes. Remember that no one at Northwestern will ever ask you for a password or multi-factor authentication codes. Report suspicious emails to the Information Security Office at security@northwestern.edu.

The next update will be provided by approximately 10:30 CDT on Sunday, May 10.

May 9, 10:48 CDT
Update - Northwestern IT Canvas admins continue to work with partners to prepare Canvas for reconnection today before noon. As of now, Canvas remains unavailable to the Northwestern community. Instructors seeking solutions for continuing classes without Canvas can visit www.it.northwestern.edu/about/news-events/2026/keep-teaching-without-canvas.html.

A message will be sent to all students, faculty, and staff when Canvas is available.

The next update will be provided by approximately 12:15 CDT.

May 9, 07:55 CDT
Update - Northwestern IT Canvas admins are working with partners to prepare Canvas for reconnection on Saturday, May 9, before noon. As of now, Canvas remains unavailable to the Northwestern community. Instructors seeking solutions for continuing classes without Canvas can visit www.it.northwestern.edu/about/news-events/2026/keep-teaching-without-canvas.html.

A message was sent to all students, faculty, and staff a short time ago with the current status, background on the Instructure security incident, and guidance on avoiding Canvas-themed phishing attempts.

The next update will be provided by approximately 08:00 CDT on Saturday, May 9.

May 8, 16:30 CDT
Update - Northwestern IT Canvas admins have regained access to the system to prepare Canvas for reconnection. Other internal validation steps continue to make good progress. We will communicate with the campus community by email later this afternoon with more details on an expected reconnection date and time window.

Canvas remains unavailable to the Northwestern community. Instructors seeking solutions for continuing classes without Canvas can visit www.it.northwestern.edu/about/news-events/2026/keep-teaching-without-canvas.html.

Our discussions with peer institutions, security experts, and the vendor will also continue as we prepare to reconnect Canvas in a way that protects both personal and institutional data.

The next update will be provided by approximately 16:00 CDT.

May 8, 13:36 CDT
Update - Canvas remains unavailable to the Northwestern community. Instructors seeking solutions for continuing classes without Canvas can visit www.it.northwestern.edu/about/news-events/2026/keep-teaching-without-canvas.html.

Internal validation steps are actively underway and making good progress. In parallel, we continue productive discussions with peer institutions, security experts, and the vendor to define the next steps for securely reconnecting Canvas in a way that protects both personal and institutional data.

The next update will be provided by approximately 13:30 CDT.

May 8, 11:35 CDT
Update - At this time, Canvas remains unavailable to the Northwestern community. Instructors seeking solutions for continuing classes without Canvas can visit www.it.northwestern.edu/about/news-events/2026/keep-teaching-without-canvas.html.

Conversations with other institutions, security experts, and the vendor are continuing regarding next steps for reconnecting Canvas.

The next update will be provided by 11:30 CDT.

May 8, 09:13 CDT
Update - At this time, Canvas remains unavailable to the Northwestern community. Instructors seeking solutions for continuing classes without Canvas can visit www.it.northwestern.edu/about/news-events/2026/keep-teaching-without-canvas.html.

The next update will be provided by 09:15 CDT.

May 8, 06:56 CDT
Update - Northwestern IT continues to monitor the issue affecting Canvas. The vendor is aware and investigating the issue. We can also confirm that other institutions are experiencing the same impact.

While we don’t have an estimated restoration time from the vendor, please know this incident is not impacting other information technology infrastructure at Northwestern.

Instructors seeking solutions for continuing classes without Canvas can visit www.it.northwestern.edu/about/news-events/2026/keep-teaching-without-canvas.html.

The next update will be provided by approximately 07:00 CDT on Friday, May 8.

May 7, 19:08 CDT
Update - Northwestern IT continues to monitor the issue affecting Canvas. The vendor is aware and investigating the issue. We can also confirm that other institutions are experiencing the same impact. 

While we don’t have an estimated restoration time from the vendor, please know this incident is not impacting other information technology infrastructure at Northwestern. 

The next update will be provided by approximately 20:00 CDT.

May 7, 17:45 CDT
Update - Northwestern IT is monitoring an issue affecting Canvas. The vendor is aware and investigating the issue. We can also confirm that other institutions are experiencing the same impact.

The next update will be provided by 18:00 CDT.

May 7, 15:59 CDT
Identified - Northwestern IT has identified an issue and Canvas is unavailable.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 16:00 CDT.

May 7, 15:11 CDT
Completed - The scheduled maintenance has been completed.
May 15, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
605 GARRETT PL
617 DARTMOUTH PL
617 HAVEN Navy Reserve Officer Training Corps
617 NOYES
617 LIBRARY PL
616 NOYES
617 FOSTER Blomquist Recreation Center

May 11, 14:24 CDT
May 14, 2026
Resolved - This incident has been resolved. The Internet Service Provider has restored the lost fiber network link.
May 14, 22:15 CDT
Update - The repair crew is still working to restore the lost fiber network link. There is no impact to service due to redundant connectivity.

The next update will be provided by 16:00 CDT on Friday, May 15th

May 14, 18:09 CDT
Update - The repair crew is still working to restore the lost fiber network link. There is no impact to service due to redundant connectivity.

The next update will be provided by 16:00 CDT.

May 14, 08:26 CDT
Update - The repair crew is still working to restore the lost fiber network link. There is no impact to service due to redundant connectivity.

The next update will be provided by 9:00 CDT.

May 14, 05:39 CDT
Update - The repair crew dispatched by the Internet Service Provider is now onsite and working to resolve the outage for the fiber network link. There is no impact to service due to redundant connectivity.

The next update will be provided by 5:30 CDT.

May 14, 03:35 CDT
Update - The Internet Service Provider has identified an outage along the path of the fiber network link and have engaged a repair crew to resolve the outage. There is no impact to service due to redundant connectivity.

The next update will be provided by 3:30 CDT.

May 14, 01:41 CDT
Identified - Northwestern Information Technology has engaged one of our Internet Service Providers to restore the lost fiber network link. There is no impact to service due to redundant connectivity.

The next update will be provided on Thursday by 1:30 CDT.

May 13, 23:18 CDT
Investigating - Northwestern Information Technology has monitored the loss of a fiber network link going to one of our Internet Service Providers. There is no impact to service due to redundant connectivity.

The next update will be provided by 23:30 CDT.

May 13, 22:26 CDT
Completed - The scheduled maintenance has been completed.
May 14, 12:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 11:30 CDT
Scheduled - We will be undergoing scheduled maintenance during this time.
May 7, 10:42 CDT
Completed - The scheduled maintenance has been completed.
May 14, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
584 LINCOLN
600 FOSTER Chambers Hall
60 ARTS CIRCLE DR Regenstein Hall of Music
600 LINCOLN
601 UNIVERSITY PL Scott Hall
515 CLARK

May 11, 14:24 CDT
May 13, 2026
Completed - The scheduled maintenance has been completed.
May 13, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 17:00 CDT
Scheduled - Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email facilities@northwestern.edu.
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000

May 8, 10:31 CDT
Resolved - Northwestern Information Technology has continued to observe normal performance with Northwestern domains. We are standing down from this incident.
May 13, 11:07 CDT
Update - Northwestern IT continues to monitor the performance of enterprise applications and web sites. There have been no significant issues reported since the weekend.

The next update will be made by Wednesday, May 13th at 16:00 CDT

May 12, 15:20 CDT
Update - Northwestern IT continues to monitor the performance of enterprise applications and web sites.  There have been no significant issues reported since the weekend.  

 The next update will be made by 16:00 CDT on Tuesday, May 12.

May 11, 15:07 CDT
Update - Northwestern Information Technology has monitored significantly improved performance for enterprise applications and web sites this evening as a result of the remediation measures that have been put in place. This incident will remain in the monitoring state throughout the weekend, and personnel will be available for immediate response in the event of any reported or observed issues that occur.

The next update will be made by 15:00 CDT on Monday, May 11th.

May 9, 22:24 CDT
Update - Northwestern IT has continued to work with our vendor today to implement additional remediation measures to prevent performance issues from affecting enterprise applications and web sites. Personnel will be closely monitoring the effectiveness of these steps this evening.

The next update will be posted by 22:00CDT on Saturday, May 9.

May 9, 16:10 CDT
Update - Northwestern Information Technology continues to monitor performance issues with enterprise applications and some web sites. While there has been some improvement, there are still occasional periods of degraded performance. We have implemented additional remediation steps and are also escalating our support requests with the vendor for the affected infrastructure.

The next update will be made by 17:00 CDT on Saturday, May 9th.

May 8, 22:47 CDT
Update - Northwestern University Information Technology is closely monitoring the performance of enterprise applications and affected websites after the deployment of remediation measures last night.

Another round of system testing is scheduled for 20:00 PM CDT tonight to observe the remediation and ensure service up-time is not affected.

The next update will be provided by 22:00 PM CDT.

May 8, 14:52 CDT
Monitoring - Northwestern Information Technology has completed the deployment of short term remediation measures to alleviate performance issues for enterprise applications and some web sites. We will continue to monitor systems and infrastructure closely to ensure that those measures remain effective throughout the day tomorrow and make any necessary adjustments.

The next update will be provided by 15:00 CDT on Friday, May 8th.

May 7, 22:57 CDT
Identified - During tonight's analysis session, Northwestern Information Technology identified a root cause for the performance issues that were affecting enterprise applications and web sites, and is working to implement short term measures to alleviate the impact on the infrastructure.

The next update will be made by 23:30 CDT.

May 7, 22:03 CDT
Update - Performance of enterprise applications and web sites has been normal throughout the day. Northwestern IT continues to investigate the root cause of the incident.

A recurrence of slow performance is expected this evening starting around 20:00 CDT. Northwestern IT personnel will be actively monitoring systems and infrastructure during this time to capture live data and apply any remediations.

The next update will be provided by 22:00 CDT.

May 7, 16:00 CDT
Update - Performance for enterprise applications and web sites has returned to normal as of early Thursday morning.  Northwestern IT continues to investigate the root causes for the performance degradation and any corrective actions that may be needed.  

The next update will be provided by 16:00 CDT on Thursday, May 7.

May 7, 10:08 CDT
Update - Northwestern Information Technology continues to investigate and troubleshoot the issue with slow performance and failure to load certain university web domains both on-campus and off-campus.

The next update will be provided by 8:00 CDT on Thursday.

May 6, 23:08 CDT
Investigating - Northwestern University Information Technology identified that several university web domains are loading slowly or failing to load for both on-campus and off-campus users. Network engineers are currently troubleshooting the issue.

The next update will be provided by 23:00 CDT.

May 6, 21:55 CDT
Completed - The scheduled maintenance has been completed.
May 13, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
275 E CHESTNUT ST
405 CHURCH
303 E WACKER DR
310 E SUPERIOR ST Morton Medical Research Building
3095 N. Oak Grove Ave Oak Grove Library Center
40 ARTS CIRCLE DR Block Museum of Art, Mary and Leigh

May 4, 11:04 CDT
May 12, 2026
Resolved - This incident has been resolved.
May 12, 22:23 CDT
Monitoring - Northwestern University Information Technology has observed power is coming back online to equipment at Coral Gables.

The next update will be provided by Wednesday, May 13th at 16:00 CDT

May 12, 20:48 CDT
Update - The vendor is still working to resolve this issue as quickly as possible; we have not yet received a projected resolution time.

The next update will be provided by Wednesday, May 13th at 16:00 CDT

May 12, 15:18 CDT
Update - The vendor is still working to resolve this issue as quickly as possible; we have not yet received a projected resolution time.

The next update will be provided by 16:00 CDT

May 12, 09:23 CDT
Update - The vendor is still working to resolve this issue as quickly as possible; we have not yet received a projected resolution time.

The next update will be provided by 09:00 CDT

May 12, 01:48 CDT
Update - While the vendor is still working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided once it's available

May 11, 20:31 CDT
Identified - Northwestern Information Technology has identified an issue with power impacting a subset of services at Coral Gables

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 20:30 CDT

May 11, 19:14 CDT
Completed - The scheduled maintenance has been completed.
May 12, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:00 CDT
Scheduled - System Downtime is Scheduled for May 12th, 2026

CERES will be unavailable on Tuesday, 5/12 from 6:00 PM – 8:00 PM for system maintenance.

May 6, 13:13 CDT
Completed - The scheduled maintenance has been completed.
May 12, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2347 SHERIDAN RD Phi Delta Theta Fraternity
2701 ASHLAND AV Anderson Hall/ Burton Academic Advising Center
2349 SHERIDAN RD Beta Theta Pi Fraternity
2407 SHERIDAN RD
2435 ORRINGTON AV
2341 SHERIDAN RD Sigma Phi Epsilon Fraternity

May 4, 11:04 CDT
May 11, 2026
Resolved - This incident has been resolved.
May 11, 10:08 CDT
Update - At this time the service interruption is limited to Cascade publishing to central webserver and the Linux login to NUInfo.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 11:00 CDT

May 11, 09:50 CDT
Identified - Northwestern Information Technology has identified an issue and Cascade is unavailable.

IT support staff are working to restore full service as quickly as possible.

The next update will be provided by 11:00 CDT

May 11, 09:39 CDT
Completed - The scheduled maintenance has been completed.
May 11, 10:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 17:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
May 4, 17:13 CDT
Scheduled - Northwestern Information Technology will be performing an update of the Microsoft Teams production database to add E911 emergency location data for telephone calls.

No service interruption is expected.

May 4, 17:10 CDT
Completed - Northwestern Information Technology has been informed this work will not take place Today, May 11, 2026, as originally scheduled. A new posting will be made that reflects the new date, Monday, June 22, 2026.
May 11, 08:05 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 07:30 CDT
Scheduled - Northwestern Information Technology will be conducting a building black-out test in coordination with the NU electrical shop and the Evanston fire department.
Apr 7, 14:42 CDT
May 10, 2026
May 9, 2026
May 8, 2026
Completed - The scheduled maintenance has been completed.
May 8, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2331 SHERIDAN RD Phi Gamma Delta Fraternity
2325 SHERIDAN RD Sigma Alpha Epsilon Fraternity
2339 SHERIDAN RD Lambda Chi Alpha Fraternity
2332 CAMPUS DR Slivka Residence Hall
2335 SHERIDAN RD Sigma Nu Fraternity

May 4, 11:04 CDT
May 7, 2026
Completed - The scheduled maintenance has been completed.
May 7, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 CDT
Scheduled - Northwestern IT will be performing services restart on the university voicemail system to address issues with delays associated with transcription and synchronization with email for some users. During this maintenance window there will be a period of ~20 minutes where transcription and email synchronization for all users will be delayed for all users as servers reboot and databases replicate.
May 7, 10:50 CDT
Completed - The scheduled maintenance has been completed.
May 7, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2310 SHERIDAN RD Tennis Center
2313 SHERIDAN RD Chi Psi Fraternity
2317 SHERIDAN RD Delta Tau Delta Fraternity
2321 SHERIDAN RD Goodrich House Residence Hall
2311 CAMPUS DR Henry Crown Sports Pavilion/ Norris Aquatic Center

May 4, 11:04 CDT
May 6, 2026
Completed - The scheduled maintenance has been completed.
May 6, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2251 SHERIDAN RD
2309 SHERIDAN RD Lindgren Hall
2305 SHERIDAN RD Bobb Residence Hall
2307 SHERIDAN RD Delta Upsilon Fraternity
2303 SHERIDAN RD

Apr 27, 16:13 CDT
Completed - The scheduled maintenance has been completed.
May 6, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.

May 5, 09:11 CDT
May 5, 2026
Completed - The scheduled maintenance has been completed.
May 5, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:00 CDT
Scheduled - Northwestern Information Technology will be making a software configuration change to the wired network infrastructure at the locations listed below. There will be a brief interruption, less than 1 minute as the change is made. This work is being performed to enable Network Authentication on the infrastructure. Devices that do not support Network Authentication will continue to operate normally. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/data-network-authentication-deployment/

Locations:
2131 TECH DR Dearborn Observatory
2135 ORRINGTON AV
2131 ORRINGTON AV
2110 SHERIDAN RD Sheil Center
2249 SHERIDAN RD Sigma Chi Fraternity
2247 SHERIDAN RD Phi Kappa Psi Fraternity
2250 SHERIDAN RD

Apr 27, 16:12 CDT
May 4, 2026

No incidents reported.