All Systems Operational

About This Site

Welcome to Northwestern's Status of University IT Services page. Here, you can review up-to-date information about technology systems and services, locate scheduled maintenance details, and track any service interruptions and outages impacting the University community.

To report an issue with a Northwestern service, please contact the IT Service Desk at 847-491-4357 (1-HELP).

Users can also subscribe to receive updates about specific University services. Click on the "Subscribe to Updates" button above to register for notifications. Subscribers, please note that Statuspage emails will be sent from and appear in inboxes with a "noreply@statuspage" address.

Administrative and Business ? Operational
CAESAR (Student Information Systems) ? Operational
CATracks (Alumni and Advancement) ? Operational
Cognos Self-Service Reporting and Data Visualization (Reporting and Analytics) ? Operational
ConnectNU (Student Information Systems) ? Operational
Data Warehouse Services (Reporting and Analytics) ? Operational
ECATS (Student Information Systems) ? Operational
Facilities Connect (Facilities) ? Operational
Faculty Recruitment System (Human Resources Systems) ? Operational
Grad Student Tracking System (Student Information Systems) ? Operational
iBuyNU (Finance and Procurement Systems) ? Operational
CERES (Research Administration Systems) ? Operational
myHR (Human Resources Systems) ? Operational
myHR Learn (Human Resources Systems) ? Operational
Northwestern Loan Application System (Student Information Systems) ? Operational
NUFinancials (Finance and Procurement Systems) ? Operational
NU Parking (Facilities) ? Operational
NUPlans (Finance and Procurement Systems) ? Operational
NUPortal (Finance and Procurement Systems) ? Operational
OnBase (Workflow and Document Management) ? Operational
Our Northwestern (Alumni and Advancement) ? Operational
PerfectForms (Workflow and Document Management) ? Operational
Power BI Visualization (Reporting and Analytics) ? Operational
Research Portal (Research Administration Systems) ? Operational
Tableau Visualization (Reporting and Analytics) ? Operational
Student Opportunity Application Portal (Research Administration Systems) ? Operational
Wildcard (Finance and Procurement Systems) ? Operational
Workforce Software (WFS) Timekeeping (Human Resources Systems) ? Operational
Smartsheet ? Operational
Splunk (Reporting and Analytics) ? Operational
ERS (Effort Reporting System) (Finance and Procurement Systems) ? Operational
Blackthorn Events (Alumni and Advancement) ? Operational
Graduate Student Progress (Student Information Systems) ? Operational
Communication and Collaboration ? Operational
Digital Signage (REACH) (Mass Communications) ? Operational
Email Defense System (EDS) ? Operational
Email Marketing and Campaign Management (Bulkmail) (Mass Communications) ? Operational
G Suite (Email and Calendaring) ? Operational
Microsoft Teams (Instant Messaging) ? Operational
NU Listserv (Mass Communications) ? Operational
NUsites (Self-Service Web Publishing) ? Operational
Office 365 (Email and Calendaring) ? Operational
Microsoft OneDrive (Document Sharing and Storage) ? Operational
Public Group/Distribution List (Mass Communications) ? Operational
Microsoft SharePoint (Document Sharing and Storage) ? Operational
Television Services ? Operational
Zoom Video Conferencing (Videoconferencing and Telephones) ? Operational
Zoom Web Portal (Videoconferencing and Telephones) ? Operational
NUInfo (Web Publishing and Hosting) ? Operational
Web Content Management System (Cascade CMS) ? Operational
Microsoft "Bookings with me" in Outlook (Email and Calendaring) ? Operational
E911 Emergency Telephone Calling (Videoconferencing and Zoom) Operational
Automated Telephone Directory (Videoconferencing and Zoom) ? Operational
Desktop and Mobile Computing | Endpoint Management Infrastructure ? Operational
Encryption Key Escrow ? Operational
Endpoint Device Backup ? Operational
Endpoint Software and Configuration Management ? Operational
Mobile Device Management (MDM) ? Operational
Workstation Imaging ? Operational
Identity and Access Management ? Operational
Active Directory (Directory Services) ? Operational
CyberArk (Privileged Account Management) ? Operational
Duo Core Authentication Service (Authentication and Authorization Services) ? Operational
Kerberos (Authentication and Authorization Services) ? Operational
LDAP (Directory Services) ? Operational
Northwestern Online Directory (Directory Services) ? Operational
NUValidate (NETID Services) ? Operational
Shibboleth (Authentication and Authorization Services) ? Operational
Web Single Sign-On (Authentication and Authorization Services) ? Operational
Wildcat Finder ? Operational
Information Security ? Operational
Client Antivirus Software (Secure Computing) ? Operational
Data Center Firewall Rule Modification (Secure Computing) ? Operational
Deny Unsolicited Inbound Traffic (DUIT) (Secure Computing) ? Operational
Endpoint Security Software (Secure Computing) ? Operational
InCommon Certificates (SSL Certificate Creation) ? Operational
Managed Firewall Services (Secure Computing) ? Operational
Infrastructure ? Operational
Amazon Web Services (AWS) (Cloud Service) ? Operational
Cooling Systems (Data Center Facilities) ? Operational
DHCP (Network Management) ? Operational
DNS (Network Management) ? Operational
Domain Name and Address Management (DNS/DHCP) (Network Management) ? Operational
Electrical Systems (Data Center Facilities) ? Operational
Enterprise Backup and Restore Services (Server Management) Operational
Enterprise File Services (Isilon) ? Operational
Firewall (Network Management) ? Operational
GitHub (Cloud Service) ? Operational
Google Cloud (GCP) (Cloud Service) ? Operational
Intercampus Connectivity (Network Connectivity) ? Operational
Load Balancing (Network Connectivity) ? Operational
Microsoft AZURE (Cloud Service) ? Operational
Network Access Control (NAC) (Network Management) ? Operational
Network User Status Agent (NUSA) (Network Management) ? Operational
Network Time Protocol (NTP) (Network Management) ? Operational
NUCloud (Server Management) ? Operational
Oracle RAC (Server Management) Operational
Remote Access -Virtual Private Network (VPN) (Network Connectivity) ? Operational
SolarWinds (Server Management) ? Operational
SSL VPN (Network Connectivity) ? Operational
Utility Power (Data Center Facilities) ? Operational
Virtual Server Hosting (Server Management) ? Operational
Wired Network Services (Network Connectivity) ? Operational
Wireless Network Services (Network Connectivity) ? Operational
Decommission Virtual Server (Server Management) ? Operational
PINNACLE (Network Management) ? Operational
Internet Network Services (Network Connectivity) ? Operational
Anypoint Platform (Integration Services) ? Operational
DataHub (Integration Services) ? Operational
EventHub (Integration services) Operational
Professional Services ? Operational
IT Knowledge Base Service (Service Delivery and Support) ? Operational
Service Management Platform (Service Delivery and Support) ? Operational
Research Technologies and Support ? Operational
Kellogg Linux Cluster (KLC) (Server Management) ? Operational
MRI Cluster (Server Management) ? Operational
NUCore ? Operational
Quest Analytics Nodes ? Operational
Quest High-Performance Computing Cluster (HPCC) (Server Management) ? Operational
Research Data Storage Service (RDSS) ? Operational
Globus File Transfer ? Operational
Electronic Research Notebook Service (ERNS) ? Operational
Software and Applications ? Operational
Adobe Creative Cloud (Administrative/Business) ? Operational
MATLAB (Research Tools) ? Operational
Qualtrics (Research Tools) ? Operational
SPSS (Research Tools) ? Operational
Northwestern Print Operational
Teaching and Learning Systems ? Operational
Canvas (Digital Learning Tools) ? Operational
Library Services Operational
Panopto (Digital Learning Tools) ? Operational
Technology Support Services Operational
CONDUITS ? Operational
G Suite Student Email Accounts ? Operational
Remote Support Assistance ? Operational
Statuspage Page Access Users Operational
Voice Services Operational
Call Centers (Videoconferencing and Telephones) ? Operational
Cellular Services (Videoconferencing and Telephones) ? Operational
Conference Bridge Operational
Local Calling Operational
Long Distance Calling Operational
Speech Attendant Operational
Telephone Services (Videoconferencing and Telephones) ? Operational
Two-Way Radios (Videoconferencing and Telephones) ? Operational
Voicemail Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

(44400) Simpson Querrey Biomedical Research Center Floors: 4 Network Refresh Apr 26, 2025 07:00-09:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 21, 2025 - 15:56 CDT

(43845) Chicago Campus Network Equipment Maintenance Apr 26, 2025 07:00-15:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.

211 E SUPERIOR ST
240 E HURON ST McGaw Pavilion
275 E CHESTNUT ST
300 E SUPERIOR ST Tarry Research & Education Building
303 E CHICAGO AV Montgomery Ward Building
303 E SUPERIOR ST Robert H Lurie Medical Research Center
333 E SUPERIOR ST Simpson Querrey Biomedical Research Center
339 E CHICAGO AV Wieboldt Hall
345 E SUPERIOR ST 345 E. Superior St.
710 N LAKE SHORE DR Abbott Hall
Posted on Apr 07, 2025 - 15:24 CDT

(44361) Evanston Campus Network Equipment Maintenance Apr 26, 2025 07:00-15:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.


40 ARTS CIRCLE DR Block Museum of Art, Mary and Leigh
605 GARRETT PL
617 FOSTER Blomquist Recreation Center
617 LIBRARY PL
618 GARRETT PL
618 LIBRARY PL Family Institute
620 LIBRARY PL
626 LIBRARY PL
638 Haven
1949 CAMPUS DR Theatre and Interpretation Center
1970 CAMPUS DR University Library
2010 SHERIDAN RD
2026 N CAMPUS DR Central Utility Plant
2033 SHERIDAN RD Lunt Hall
2122 SHERIDAN RD 2122 Sheridan
2255 CAMPUS DR
2705 ASHLAND AV McGaw Memorial Hall/Welsh-Ryan Arena
2707 ASHLAND AV Trienens Performance Center
Posted on Apr 21, 2025 - 09:49 CDT

(43690) Facilities Connect - Planned Outage Apr 26, 2025 21:00 - Apr 27, 2025 05:00 CDT

Facilities Connect will be unavailable for planned maintenance.

For emergency or urgent issues please contact University Police in
Evanston NU Police 847-491-3456
Chicago NU Police 312-503-3456
For Facilities service requests please email facilities@northwestern.edu.
Customer Service is available by phone on both campuses, during the week Monday - Friday from 7:00 am – 5:00 pm.
Evanston customer service
Phone: (847) 491-5201
Chicago customer service
Phone: (312) 503-8000
Posted on Apr 03, 2025 - 10:48 CDT

(44366) Wireless Network Equipment Maintenance Evanston Campus 1800 Sherman 1st, 2nd and 3rd Floors Apr 29, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Apr 21, 2025 - 11:26 CDT

(44362) 625 N Michigan Av Floors: 27 Network Refresh Apr 29, 2025 18:00-20:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 21, 2025 - 15:56 CDT

(44367) Wireless Network Equipment Maintenance Evanston Campus 1800 Sherman 4th, 5th and 6th Floors Apr 30, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Apr 21, 2025 - 11:26 CDT

(44401) Soccer Field Floors: ground Network Refresh May 1, 2025 07:00-09:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 23, 2025 - 18:07 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Apr 21, 2025 - 15:56 CDT

(44368) Wireless Network Equipment Maintenance Evanston Campus 1800 Sherman 7th and 8th Floors May 1, 2025 07:00-16:00 CDT

Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Posted on Apr 21, 2025 - 11:26 CDT

(44383) Core Network Equipment Maintenance May 2, 2025 06:00-07:00 CDT

Update - We will be undergoing scheduled maintenance during this time.
Apr 21, 2025 - 15:39 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on core network components that provide services on the Chicago and Evanston campuses. This work is being performed to migrate specific traffic routing services for some isolated routing tables to new routers. A brief service interruption is expected for endpoints in the subnets in scope for this work, and Northwestern Information Technology has directly communicated additional details about this work to those customers.
Apr 21, 2025 - 13:03 CDT

(44630) Tarry Research & Education Building Floors: 6-11 Network Refresh May 4, 2025 05:00-11:00 CDT

Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Posted on Apr 25, 2025 - 16:44 CDT

(44507) NUFinancials | Upgrade from PeopleTools 8.61.09 to PeopleTools 8.61.11 (April 2025 CPU) | Saturday, 2025-05-10 May 10, 2025 07:00-15:00 CDT

In order to receive a high level of support from Oracle for NUFinancials and avoid any security vulnerabilities, it is vital that we upgrade NUFinancials from PeopleTools 8.61.09 to PeopleTools 8.61.11.

This maintenance necessitates system downtime, during which NUFinancials will be unavailable.
We anticipate the maintenance will extend until 3pm at the latest.
Posted on Apr 24, 2025 - 10:20 CDT
Apr 25, 2025
(44260) Maintenance - Internet Services
Completed - The scheduled maintenance has been completed.
Apr 25, 03:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 21:00 CDT
Scheduled - Northwestern Information Technology has been notified of scheduled maintenance to one of our Internet Service Providers (ISP).
During this maintenance window, affected traffic will be routed through alternate ISPs. No service interruption is expected.
Apr 18, 10:52 CDT
Apr 24, 2025
(44402) DNS/DHCP/NTP System Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 19:01 CDT
Scheduled - Northwestern Information Technology will updating software for the campus Domain Name System (DNS), Dynamic Host Configuration Protocol(DHCP) and Network Time Protocol (NTP) servers. No service interruption is expected due to the redundant nature of the service.
Apr 21, 15:57 CDT
(44257) Intercampus Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 19:48 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance to decommission a previous generation of network infrastructure that is being retired. No service impact is expected.
Apr 18, 10:51 CDT
(43936) Wireless Network Equipment Maintenance Chicago Campus
Completed - The scheduled maintenance has been completed.
Apr 24, 11:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 10:00 CDT
Scheduled - Northwestern Information Technology will apply a configuration change to the wireless system on the 5th & 6th Floor of Simpson Querrey on the Chicago Campus. This work is being completed to disable the 6GHz radio on the wireless system as some users had compatibility issues after the 6GHz was previously enabled. During this change users on eduroam will be briefly disconnected and then will reconnect to the wireless network.
Apr 17, 11:24 CDT
Apr 23, 2025
3656 Halsted Network Service Interruption
Resolved - Northwestern Information Technology confirms the incident has been resolved.
Apr 23, 16:16 CDT
Investigating - Northwestern Information Technology is investigating an issue with wired, wireless, and telephone services at 3656 Halsted.

The next update will be provided by 16:30 CDT.
Apr 23, 15:25 CDT
Quest Storage Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing an IO node reboot for the Quest storage system between 6:00 and 8:00 AM on Wednesday, April 23rd. This work is necessary to restore redundant capacity and functionality for the storage system. During this maintenance period, users will have full access to Quest and all Quest services and be able to submit and run jobs. Users may experience intermittent slowness while accessing data on Quest. We recommend Quest users minimize submitting jobs that involve heavy file operations during this time frame.
Apr 17, 14:12 CDT
(44190) Kellogg Global Hub Floors: 0, 1 Network Refresh
Completed - The scheduled maintenance has been completed.
Apr 23, 00:31 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 22:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Apr 16, 09:34 CDT
Apr 22, 2025
1800 Sherman Avenue Network Service Interruption
Resolved - NUIT has resolved the connectivity issue and is following up with the vendor.
Apr 22, 11:32 CDT
Update - Northwestern Information Technology has opened a case with the vendor and will provide further updates by 04/22/2025 @ 09:00 CDT
Apr 21, 22:53 CDT
Update - The Network team is continuing to troubleshoot the issue.

The next update will be provided by 23:00 CDT
Apr 21, 20:57 CDT
Investigating - Northwestern Information Technology has identified an issue with wired, wireless, and telephone services at 1800 Sherman Avenue on the 6fl. Northwestern Information Technology will be dispatching a technician to investigate this issue.

The next update will be provided by 21:00 CDT
Apr 21, 19:04 CDT
(44200) Evanston Campus Network Equipment Maintenance Jones Residential
Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:30 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure in the location in the title. This work is to address issues with this specific equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for the given time frame.
Apr 17, 09:22 CDT
Apr 21, 2025
Apr 20, 2025

No incidents reported.

Apr 19, 2025
(41554) Wieboldt Hall Floors: 0, 1 Network Refresh
Completed - The scheduled maintenance has been completed.
Apr 19, 20:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 16:30 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Apr 16, 09:33 CDT
(43793) Schedule Maintenance for CAESAR to Apply PUM 34 Financial Aid Selective, PRP1,PRP2, POC1,POC2 into Production on Saturday, April 19, 2025
Completed - The scheduled maintenance has been completed.
Apr 19, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 04:00 CDT
Scheduled - Please note the new schedule for CAESAR downtime time.

CAESAR will be unavailable on Saturday, April 19, 2025, from 4:00 AM to 12:00 PM CST to apply PUM 34 Financial Aid Selective, PRP1,PRP2, POC1,and POC2 into Production.
During the downtime window, CS860QA, CS860SUP and reporting databases will be available for any reporting issues.
Apr 4, 19:32 CDT
Apr 18, 2025
(44100) Wireless Network Equipment Maintenance Evanston Campus:Sailing Center; 629 Colfax; 618 Library, 620 Library, 629 Colfax
Completed - The scheduled maintenance has been completed.
Apr 18, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Apr 14, 15:16 CDT
(44029) Canvas (Northwestern) Custom Apps brief downtime due to scheduled maintenance patches
Completed - The scheduled maintenance has been completed.
Apr 18, 07:45 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:10 CDT
Scheduled - During (regularly scheduled) server maintenance, some Canvas custom apps (created by Northwestern) will be affected briefly as follows: Nebula, Noterra, Discussion Analytics, Canvas Chatbot, NU Files, NU Submissions, NU Academic, GradeSync and NU administrative apps for course combine, user, course and prep site creation and admin password update) will be down for only 15 minutes (7:30-7:45 am), while the (admin) NU Batch Enrollment tool will be down from 7:10-7:45 am.
Apr 11, 10:27 CDT
Apr 17, 2025
(44107) 625 N Michigan Av Floors: 21, 22 Network Refresh
Completed - The scheduled maintenance has been completed.
Apr 17, 19:34 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Apr 14, 15:40 CDT
(43969) 345 E. Superior St. Floors: 17 Network Refresh
Completed - The scheduled maintenance has been completed.
Apr 17, 18:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:01 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Apr 10, 14:41 CDT
(44089) Wireless Network Equipment Maintenance Evanston Campus Parkes Hall and Alice Millar Chapel
Completed - The scheduled maintenance has been completed.
Apr 17, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 07:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the location listed in the title. This work is to refresh wireless equipment with newer models. No service impact is expected due to the redundant nature of this equipment.
Apr 14, 15:04 CDT
Minor Water Leak at Abbott Hall
Resolved - Northwestern Information Technology confirms the incident was resolved at 14:15 on 4/16/2025. The root cause was identified as a pinhole leak within a domestic water pipe. Facilities Management has clamped the pipe.
Apr 17, 14:03 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 16, 13:33 CDT
Identified - The SOC has observed a small water leak within the Abbott Hall Data Center. The SOC is on site and investigating in partnership with Facilities Management and our mechanical vendor. Plastic sheeting is in place to protect the IT equipment from water. Current status is that the water is a slow drip. No services are impacted as a result of this incident.

The next update will be provided by 16:00 CDT.
Apr 16, 12:43 CDT
(44096) Northwestern GlobalProtect VPN and IT Staff Firewall - Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 17, 07:08 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 CDT
Scheduled - Northwestern Information Technology will be performing a software upgrade to the IT firewall in the Evanston Campus. The IT firewall protects IT networks on the Evanston campus and also acts as the GlobalProtect VPN service. This new software brings us to the latest vendor recommended software as well as to address an random disconnect issue that has been seen with some Global Protect VPN clients. No impact to end users is expected during this upgrade due to the redundant nature of this equipment.
Apr 14, 15:04 CDT
Apr 16, 2025
(43466) Wireless Network Equipment Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Apr 16, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:00 CDT
Scheduled - Northwestern Information Technology will be performing a software upgrade to the wireless system for the Evanston Campus. This work implements a vendor-recommended software upgrade to a more current supported software level. No impact to end-users is expected during this upgrade as the wireless access points are completed in a rolling manner.
Mar 31, 13:04 CDT
(43920) Evanston Data Center Load Balancer Software Upgrade
Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 19:01 CDT
Scheduled - Northwestern Information Technology  will be upgrading software on Evanston load balancers.  Affected systems will experience a brief interruption as units are failed over during the upgrade process between 7:00pm and 11pm as work is completed.  This work is being performed to bring load balancer software up to a current release of software and mitigate several security vulnerabilities. This maintenance will affect those services that utilize the Evanston Data Center load balancer service. 
Those services include:
- AD Federation
- AD LDAP
- CAESAR
- Directory
- Exchange/Email/ Microsoft Collaboration Services
- myHR: Careers
- myHR
- myHR: Reports
- NU Financial
- InfoEd
- NUInfo/http://www.northwestern.edu
- NUValidate
- Registry
- Sharepoint
- Splunk
- Voicemail
- WebSSO
Apr 9, 07:50 CDT
(43855) University Telephone Services Maintenance Evanston Campus
Completed - The scheduled maintenance has been completed.
Apr 16, 21:56 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on the university telephone system. This work is being performed to upgrade a critical piece of the university telephone system.

There will be two (one to two minute) service interruptions for each telephone as it registers to a different server. The myvoicemail.northwestern.edu portal will experience periods of unreachability during this maintenance as well.
Apr 10, 09:18 CDT
Zoom Video Conferencing and Web Portal Service Interruption
Resolved - Service has been restored to Zoom. The vendor is investigating the root cause of the global outage.

Users who are unable to connect to Zoom should reboot their machines and retry the connection.
Apr 16, 16:21 CDT
Identified - Northwestern Information Technology has identified an issue and both Zoom Video Conferencing and Zoom Web Portal are unavailable.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time. In the meantime, Northwestern Information Technology recommends using Microsoft Teams to facilitate virtual meetings.

The next update will be provided by 17:00 CDT.
Apr 16, 14:45 CDT
(44108) Kellogg Global Hub Floors: 0, 1, 2 Network Refresh
Completed - The scheduled maintenance has been completed.
Apr 16, 01:10 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 22:00 CDT
Scheduled - Northwestern Information Technology will be upgrading the network infrastructure at the location in the title. There will be a brief interruption, less than 15 minutes for each circuit being migrated, for the planned work. Additional information about the refresh project can be found at the following link. https://www.it.northwestern.edu/about/it-projects/campus-wired-data-network-refresh/index.html
Apr 14, 15:31 CDT
Apr 15, 2025
(43919) Chicago Data Center Load Balancer Software Upgrade
Completed - The scheduled maintenance has been completed.
Apr 15, 19:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 19:00 CDT
Scheduled - Northwestern Information Technology  will be upgrading software on Evanston load balancers.  Affected systems will experience a brief interruption as units are failed over during the upgrade process between 7:00pm and 11pm as work is completed.  This work is being performed to bring load balancer software up to a current release of software and mitigate several security vulnerabilities. This maintenance will affect those services that only utilize the Chicago Data Center load balancer service. 
Those services include:
- AD Federation
- AD LDAP
- CAESAR
- Directory
- Exchange/Email/ Microsoft Collaboration Services
- myHR: Careers
- myHR
- myHR: Reports
- NU Financial
- InfoEd
- NUInfo/http://www.northwestern.edu
- NUValidate
- Registry
- Sharepoint
- Splunk
- Voicemail
- WebSSO
Apr 9, 07:50 CDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
(43844) Evanston Campus Network Equipment Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:01 CDT
Scheduled - Northwestern Information Technology will be performing maintenance on network infrastructure at the locations listed below. This work is to increase the bandwidth capacity of the network equipment. Network connectivity including VoIP phone, wireless, and wired services will be affected for about 1-2 minutes as each device is upgraded.

555 CLARK
626 UNIVERSITY PL Shepard Residential College
630 CLINTON PL
633 CLARK Rebecca Crown Center
633 EMERSON
640 HAVEN
647 UNIVERSITY PL Rogers House Residence Hall
720 UNIVERSITY PL
910 UNIVERSITY PL
1007 CHURCH
1201 DAVIS
1603 ORRINGTON AV
1800 SHERMAN AV
1801 MAPLE AV
1810 CHICAGO AV
1812 HINMAN AV
1815 CHICAGO AV
1823 CAMPUS DR Sailing Center
1856 ORRINGTON AV
1865 SHERMAN AV Willard Residential College
1870 CAMPUS DR McCormick Foundation Center
1870 SHERIDAN RD Alice Millar Chapel/ Parkes Hall
1877 CAMPUS DR John J. Louis Hall
1880 CAMPUS DR Kresge Hall
1881 SHERIDAN RD Harris Hall
1897 SHERIDAN RD University Hall
1941 ORRINGTON AV
2020 RIDGE AV
Apr 7, 15:24 CDT
(43686) PINNACLE Upgrade
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:00 CDT
Scheduled - PINNACLE Upgrade
Apr 3, 08:27 CDT
(43687) CONDUITS Form Reconfiguration
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 07:01 CDT
Scheduled - The CONDUITS form will be reconfigured to point to the new PINNACLE production environment
Apr 3, 08:10 CDT
Apr 11, 2025
(43665) WebSSO Upgrade to version 7.5.1
Completed - The scheduled maintenance has been completed.
Apr 11, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 07:00 CDT
Scheduled - Northwestern Information Technology will perform a software update to the WebSSO login service on Thursday, April 11, between 7:00 and 8:00 AM. During this time, brief interruptions to login services may occur as servers are updated one at a time. A full outage is not expected, and most users will not experience any disruption.

This update includes functional improvements and security-related fixes to help ensure the continued reliability and performance of our login system.
Apr 4, 10:08 CDT
CAESAR Outage
Resolved - Between 7:30 and 7:50 AM today, NUIT identified that users were unable to access CAESAR. This was due to an authentication service restarting as part of back-end service upgrades conducted this morning. CAESAR access has been restored, and NUIT will be monitoring CAESAR performance through-out the day.
Apr 11, 07:30 CDT
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