Northwestern Information Technology confirms the incident has been resolved. The changes made on Friday, July 5th have addressed this issue.
Posted Jul 08, 2024 - 16:58 CDT
Update
Northwestern Information Technology is continuing to monitor the system closely to ensure connectivity has remained stable for VPN and network services on the Evanston campus.
The next update will be provided by 17:00 CDT.
Posted Jul 08, 2024 - 14:25 CDT
Update
Northwestern Information Technology and the vendor have made a change that should address issues with connectivity. Northwestern Information Technology will continue to monitor the system closely.
The next update will be provided by 16:00 CDT.
Posted Jul 08, 2024 - 09:55 CDT
Update
Northwestern Information Technology and the vendor have made a change that should address issues with connectivity. Northwestern Information Technology will continue to closely monitor the system.
The next update will be provided on Monday, July 8th by 10:00 CDT.
Posted Jul 05, 2024 - 17:54 CDT
Update
Northwestern Information Technology and our network vendor are still investigating this issue. There are still reports of disconnects on VPN.
The next update will be posted by 18:00 CDT.
Posted Jul 05, 2024 - 14:44 CDT
Update
Northwestern Information Technology and our network vendor are still investigating this issue. There are still reports of disconnects on VPN.
The next update will be posted by 15:00 CDT.
Posted Jul 05, 2024 - 09:29 CDT
Update
Additional reports of VPN issues are still being investigated by Northwestern IT and vendor engineers. The root cause is also still being investigated by the vendor.
The next update will be provided on Friday, July 5th by 09:00 CDT.
Posted Jul 03, 2024 - 17:02 CDT
Update
Additional reports of VPN issues have been received and are being investigated by Northwestern IT and vendor engineers. The root cause is still being investigated with vendor.
The next update will be provided by 17:00 CDT.
Posted Jul 03, 2024 - 13:59 CDT
Monitoring
No further reports have been received related to this incident, but the root cause is still being investigated with vendor.
Updates are expected by 14:00 CDT.
Posted Jul 03, 2024 - 11:00 CDT
Update
TNS is continuing to work with the vendor to identify the root cause of this issue.
The next update will be provided by Wednesday July 03 at 11:00 CDT.
Posted Jul 03, 2024 - 08:19 CDT
Update
TNS is continuing to work with the vendor to identify the root cause of this issue.
The next update will be provided by Wednesday July 03 at 08:00 CDT.
Posted Jul 02, 2024 - 20:57 CDT
Update
Currently we continue to investigate. The service interruptions have stopped.
The next update will be posted by 21:00 CDT.
Posted Jul 02, 2024 - 16:55 CDT
Update
VPN services are affected, in addition to wired and wireless networking.
The next update will be provided by 17:00 CDT
Posted Jul 02, 2024 - 15:41 CDT
Update
Currently the known affected locations are:
50 ARTS CIRCLE DR Pick-Staiger Concert Hall
60 ARTS CIRCLE DR Regenstein Hall of Music
70 ARTS CIRCLE DR Bienen School of Music
405 CHURCH
515 CLARK
555 CLARK
601 UNIVERSITY PL Scott Hall
618 EMERSON Delta Gamma Sorority
619 CLARK
619 UNIVERSITY PL Kappa Alpha Theta Sorority
625 UNIVERSITY PL Delta Delta Delta Sorority
626 UNIVERSITY PL Shepard Residential College
630 CLINTON PL
630 EMERSON Hobart House
633 CLARK Rebecca Crown Center
633 EMERSON
636 EMERSON Pi Beta Phi Sorority
637 UNIVERSITY PL Alpha Chi Omega Sorority
640 EMERSON Gamma Phi Beta Sorority
647 UNIVERSITY PL Rogers House Residence Hall
650 EMERSON North Mid-Quads Residence Hall
655 UNIVERSITY PL South Mid-Quads Residence Hall
700 UNIVERSITY PL Lutkin Memorial Hall
701 UNIVERSITY PL Alpha Phi Sorority
710 EMERSON
711 UNIVERSITY PL Kappa Delta Sorority
711 ELGIN RD Music Administration Building
717 UNIVERSITY PL Delta Zeta Sorority
720 EMERSON Sigma Alpha Iota Sorority
720 UNIVERSITY PL
721 UNIVERSITY PL Evans Scholars House
726 UNIVERSITY PL Chapin Hall (Humanities Residential College)
910 UNIVERSITY PL
1007 CHURCH 1007 Church
1201 DAVIS 1201 Davis
1220 LEON PL 1220 Leon
1603 ORRINGTON AV 1603 Orrington
1725 ORRINGTON AV McManus Living-Learning Center
1800 SHERIDAN RD John Evans Alumni Center
1800 SHERMAN AV 1800 Sherman Ave.
1801 HINMAN AV 1801 Hinman Ave.
1801 MAPLE AV 1801 Maple Ave
1808 CHICAGO AV
1809 CHICAGO AV 1809 Chicago Ave
1810 CHICAGO AV
1812 HINMAN AV
1813 HINMAN AV
1815 CHICAGO AV
1818 HINMAN AV Brentano Hall
1819 HINMAN AV
1820 CHICAGO AV Allison Hall
1820 SHERIDAN RD Jones Fine and Performing Arts Residential College
1823 SHERMAN AV Music Practice Hall
1823 CAMPUS DR Sailing Center
1835 HINMAN AV
1838 CHICAGO AV
1840 CAMPUS DR Kresge Underground
1841 SHERIDAN RD Visitor Center
1845 SHERIDAN RD Fisk Hall
1850 CAMPUS DR Locy Hall
1855 SHERIDAN RD East Fairchild (Communications Residential College
1856 ORRINGTON AV
1860 CAMPUS DR Crowe Hall
1861 SHERIDAN RD West Fairchild (International Studies Residential
1865 SHERMAN AV Willard Residential College
1870 ORRINGTON AV Chi Omega Sorority
1870 CAMPUS DR McCormick Foundation Center
1870 SHERIDAN RD Alice Millar Chapel/ Parkes Hall
1871 ORRINGTON AV Kappa Kappa Gamma Sorority
1877 CAMPUS DR John J. Louis Hall
1880 CAMPUS DR Kresge Hall
1881 SHERIDAN RD Harris Hall
1897 SHERIDAN RD University Hall
1900 ORRINGTON AV
1915 MAPLE AV Engelhart Hall
1920 CAMPUS DR Annie May Swift Hall
2020 RIDGE AV
2131 ORRINGTON AV 2131 Orrington Av
2135 ORRINGTON AV
2601 ORRINGTON AV Wieboldt House
IT support staff are working to restore full service as quickly as possible.
The next update will be provided by 17:00 CDT
Posted Jul 02, 2024 - 15:33 CDT
Identified
Northwestern Information Technology has identified an issue with wired and wireless networking impacting a subset of users on the Evanston Campus. Currently the affected locations are 2020 Ridge Ave and 1800 Sherman though others may be affected as well.
IT support staff are working to restore full service as quickly as possible.