TeamDynamix (Service Management Platform, Service Delivery and Support) Service Interruption

Incident Report for Northwestern Information Technology

Resolved

Northwestern IT is confirming incident resolution for TeamDynamix (Service Management Platform, Service Delivery and Support). At about 14:07, Northwestern IT identified an issue where agents were unable to update tickets within the web interface. This was resolved by the vendor by 14:30. No emailed updates were lost, and all systems appear to be back to normal. We are verifying the underlying cause with the vendor, but no further interruptions are expected.

Posted Mar 20, 2025 - 14:00 CDT