PaperCut Unavailable

Incident Report for Northwestern Information Technology

Resolved

"Northwestern IT and vendor staff have restored proper configuration settings to all devices.

For devices that are still not working correctly, please create a ticket via an email to libraryithelpdesk@northwestern.edu."

Posted Apr 28, 2026 - 14:16 CDT

Update

Vendor support staff are still working to restore proper configuration settings to all devices. Device based print release is currently unreliable.

Web-based print release is still available at https://print.northwestern.edu/mr while this issue is being resolved.

The next update will be made by 16:00 CDT on Tuesday, April 28th.

Posted Apr 27, 2026 - 15:55 CDT

Update

Vendor support staff are currently working to restore proper configuration settings to all devices. Device based print release is currently unreliable.

Web-based print release is still available at https://print.northwestern.edu/mr while this issue is being resolved.

The next update will be made by 16:00 CDT on Monday, April 27th.

Posted Apr 25, 2026 - 21:12 CDT

Update

Posted Apr 24, 2026 - 15:56 CDT

Identified

Northwestern Information Technology has identified an issue and Northwestern Print is unavailable.

While the vendor is working to resolve this issue as quickly as possible, we have not yet received a projected resolution time.

The next update will be provided by 16:00 CDT on Saturday, April 25th.

Posted Apr 24, 2026 - 15:07 CDT

Investigating

Northwestern Information Technology has identified an issue affecting the PaperCut service’s ability to load correctly following an SSL certificate update. As a result, most Northwestern printing functions are currently unavailable.

The next update will be provided by 16:00 CDT

Posted Apr 24, 2026 - 08:46 CDT

This incident affected: Software and Applications (Northwestern Print).