Call Centers Service Interruption

Incident Report for Northwestern Information Technology

Resolved

Northwestern Information Technology confirms the incident is resolved for Call Centers. Affected users have tested and confirmed resolution.

Posted Apr 22, 2024 - 12:10 CDT

Update

The vendor confirms mitigation measures are being applied by their carrier partner and at this point, they are seeing improvements in the success rate of inbound and outbound calls. They are continuously working with their partner in order to recover the service as quickly as possible.

The next update will be provided by 13:00p CDT.

Posted Apr 22, 2024 - 11:32 CDT

Identified

We are currently experiencing degraded performance on Inbound and Outbound calls. Mitigation measures are currently in progress we will provide an update in 20 minutes or sooner. This is effecting all inbound and outbound calls. (No audio) when attempting to answer call.

More information can be found via the vendors website https://status.talkdesk.com/incidents/3jb7gbsplsc0

The next update will be provided by 12:00p CDT.

Posted Apr 22, 2024 - 10:17 CDT

This incident affected: Voice Services (Call Centers (Videoconferencing and Telephones)).