(52717) University Telephone Services Maintenance - SSL/TLS Certificate Renewals - Extended

Incident Report for Northwestern Information Technology

Resolved

The scheduled maintenance has been completed and service has been restored for Jabber.

Posted Nov 21, 2025 - 06:40 CST

Investigating

Extended - Scheduled Maintenance Report for Northwestern Information Technology

The scheduled maintenance has been extended till midnight

There is a service impact?
Users attempting to connect to Jabber from off campus, while not on VPN will get an error message.

Scheduled
Northwestern Information Technology will be performing maintenance on the University Telephone Platform to renew expiring SSL/TLS certificates.

This scheduled maintenance affected: Voice Services (Telephone Services (Videoconferencing and Telephones)).

Posted Nov 21, 2025 - 03:00 CST

This incident affected: Voice Services (Telephone Services (Videoconferencing and Telephones), Two-Way Radios (Videoconferencing and Telephones)).