Facilities Connect Service Interruption

Incident Report for Northwestern Information Technology

Resolved

This incident has been resolved.

Posted Sep 23, 2026 - 10:18 CDT

Investigating

Facilities Connect (Facilities) is currently experiencing an outage.

For emergencies or urgent issues, please contact University Police:
Evanston University Police (847) 491-3456
Chicago University Police (312) 503-3456

For Facilities service requests, please email facilities@northwestern.edu

Customer Service is still available by phone on both campuses during the week Monday-Friday from 7:00 AM to 5:00 PM.
Evanston Customer Service (847) 491-5201
Chicago Customer Service (312) 503-8000

The next update will be provided by 11:00 CDT.

Posted Sep 23, 2026 - 09:56 CDT

This incident affected: Administrative and Business (Facilities Connect (Facilities)).